SlotJoint Casino Support and Complaints Thread

Hello friends ,

My name is Kristine and I am representing SlotJoint Casino. So if you have any questions or comments please feel free to post a message here.

A summary of our casino SlotJoint.com:
- 600+ games Microgaming, Netent, Betsoft, Play'n Go, Nexgen and more,
- 24/7 live chat support,
- 20 to 30 minute ewallet payouts (Neteller, Skrill and Ecopayz),
- 200% Welcome bonus & weekly rewards bonuses.

Restricted countries:  Costa Rica, CW, Cyprus, United Kingdom, Hungary, Israel, Malta, Poland, Russian Federation, Ukraine, United States.

Come join the fun!

Welcome! Thanks to SlotJoint for signing up and being available to support and handle any complaints and queries form our members.

Welcome to the forum Kristine 

Hi Kristine, it's nice to have you here!

Thank you for joining and welcome!!  <in_love>

Thank you for the warm welcome, Guys! 

<in_love> <in_love><in_love>

I just want to tell my experiens with slotjoint.
I created a account throu a webbsite and got 50 freespins on starburst. When i had playd 2 spins my account got cloesed.
I contacted chatsuport and im chocked aboute the type of answers i got....could not be a serios casino.
I asked why my account was closed .
He said: what site did you sugn up throu?
I Answerd...
He : How many accounts did you create?
Me: one ofcourse...
He: of course!?
Me: Yes...
He: Ya soure!Dont create more accounts...
And then he logged of....

Dont play there...

And excouse my bad English..:-)

Hi Lixis,

Sorry to hear that. There must be some kind of explanation. Please PM me your casino username so that we can notify the casino rep to look into it.

Best regards.

I thought it was a male..i don't remember the name...i wish i did.....I'm happy for you that you are satisfied with the casino....but do you really think it was an OK answer i got?

Yes true....thats a terrible behavior by live agents,if i was you i would be pissed of and contact their casino rep ASAP,they do have chat logins so he/she could investigate a bit  what happened that day.

As for me cant complaint about their support ,really like their casino because they were really,really always great with me

Hi Lixis,

Your username has been forwarded to the casino. Hope they'll get back to us shortly.

Best regards.

Hi!

I made the deposits at Casino SlotJoint and never withdrawals, but this week when I tried to log in to my account i got the following message: Your account has been closed. Please contact support.I've never asked closing my account.
I sent a mail to support casino but I have received no response. I contacted the live chat and my account was opened again, but he did not tell me why my account was closed.
I want to know why my account was closed. Thank you.

My username: nourjed

Hi  Lixis and  darkwin,

We've heard from the casino rep and got the info that there have been multiple accounts created and that's the reason your accounts have been closed. Unfortunately, there's nothing we can do to help you. For further questions please contact their customer support ( [email protected]) and they'll be able to provide you with more info regarding the whole issue.

Best regards.

I am also a huge fan for Slotjoint casino and would vouch for them always cause I have lots and lots of expeiences there (including withdrawals) and never have I ever got any problems with support or anything else. Hands down I think their support is one of the best I have experienced.

i like them, too. however they process withdrawals following to a paysafe deposit only to your bankaccount... which is imo not acceptable.

I get that, I don't use paysafe but there are so many withdrawal methods and I always use skrill and get money in an hour.

Hi darkwin,

That's good news. I'm glad you can play there again.

Enjoy and good luck!

Hello Kristine!

I made deposit with bonus and played and had fun three days. Then I met wager and send my docs to verify my account. Now I have a BIG problem with my utility bill. I sent it to three different casinos and all of them accepted it but Slotjoint didn't. I asked why, but I haven't gotten an answer. I explained that I filled the bill in accordance with latvian grammar. I really dont understand what is wrong with my utility bill. Help me to withdraw my money please.

Username Nniagara.

Hi ellaRa,

Sorry to hear that. We've forwarded your username to the casino rep to look into it. Hope he'll get back to us shortly.

 Hello,

Thank you for the notification.

Document approved and payout sent. Congratulations on your win!

Yours truly,

Kristine

Hello slotjoint casino, have you some no deposit bonus for the new player to discover your casino ??

Thank you! Thank you! Thank you!  I got my money!

I definitely whant to play in this casino.

Is this still up to date? The last post was 2 years ago? I have a problem with my verification and payout with SlotJoint. Can you help me?

Sure, we still have a casino rep for this brand. Could you please private message me casino username so we can get in touch with them and ask to look into your account? 

@Lapppalo - I got your email and the casino rep has been notified. We'll keep you posted. 

Thank you

For few minutes I have became this e mail again. This is the sixth time. I have send an bank statement from Juli with Name, address, and bank account number. The bank statement from August I became in September. I have send a Screenshot from my deposit to SlotJoint, on the bank count number, you can see it is my bank account. I get in this answer, no other reaction.I'm trying to explain it but I did not help there in live chat. I have logs from live chat. 

In other casinos I had never problems with my documents. I don't know why I have problems in SlotJoint  

I have send the ducuments and I have upload on the live chat. 

In order for us to verify your account, please send us a copy of your bank statement which shows your deposit to SlotJoint Casino, your name, bank account number and address. The document you sent us is not the bank statement that we need.

Please see attached sample for your reference of the type of bank statement that we need. A PDF file of your online bank statement is accepted.

Yours truly,

SlotJoint Support

A Photo from my Giro card with my signature have I send with e mail and uploaded in live chat. 

I was in live chat again. She have said my documents all accept. Now I wait of the withdrawal. Thank you for your help and sorry for my bad English. I will contact you when I have my payout.

Best regards

Lapppalo

We got the email from the casino rep saying that you should get your payment by now. Please keep us posted. 

Today my withdrawal was on my bank account. Thank you for your help.

That's great news. Thanks for letting us know. 

i did send clear copies 2 different ways enough is enough
I have NEVER been this stressed over using an online casino in my life
and I have been using them since 2004 even won a cruise
you need to treat your clients waaaaaaaaaaaayyyyyyyyyyy better or you
wont have a casino much longer your not to helpful or respectful
your complaints on line are astronomical same complaint
you withhold payouts and ask for ID repeatedly
does your casino have a cash flow problem?
you take the funds from our accounts right away but cant pay for months?

Hello Hunter Kuehl Wilkes-Troup,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your complaint.

I am Hunters friend im waitting since febuary i would like to get my payout alsoo i sent my ID several times

@ Hunter Kuehl Wilkes-Troup - thanks for sending over your casino username. We've sent an email to the casino regarding your complaint.

@ Yolanda Bursey - could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your withdrawal issue. 

Hi,

I had made several deposits at Slotjoint Casino and was playing on the Mobile Casino on Friday Feb 28, 2020, I was happy with it, but then I had the slot game Rhyming Reels Georgie Peorgie shut down just after I had gotten the free spin bonus round, I had this happen on Friday and cannot open the game, my free spins are there and there is this error that wont let me access the game, I contacted Slotjoint Live chat but they keep telling me they contacted the...

Tech Department and I have to wait to hear from them, I have a Screenshot of the error they told me to take, I may have won a lot of money in this free spins round when it shutdown, it is not fair that this happened and they the Tech Team have not gotten back to me to let me play my free spins  or give me money back, this is a high paying slot I have played it for years at Microgaming Casinos and won big on it many  many times, please kindly get back to me I spend money here and then this happpens.

Regards,

Gloriabe

@Gloriabe from the second you pushed spin the rng registered the outcome of the said spin and they know exactly how much it paid or not. There is no such things as them not knowing or else. All results are known and saved by providers for obvious security reasons. I know for fact that some casinos have already scammed friends of mine with such error claiming provider said this or that while in fact they never talked to the provider or just asked the amount and if it's big they just let it go to not pay. My friend got robbed 2k that way, he could run the bonus but when casino noticed he was wining thousands of "x" his bet size they shut down the game and kicked him out and they always denied he had the bonus. So be very careful and don't accept nonsense answers, try contacting the provider as i know for fact they know and keep the results saved as i personally already had a glitch with mg and the tech i talked to from mg explained me all this. The free spins feature is just for the show, the rng/system just keep the amount. In fact all slots are just a show, rng don't pick reels and such, it picks an amount. If we just removed the made up cinematic of reels spinning and just saw the rng we would pay and just see 0.. 0.25.. 0.. 1.25  etc and it would be pretty boring but ya they know.If they would lose that kind of data it would be a breach of security and would place them in a terrible situation when it comes to reliability and such things that a provider cannot afford to let happen. Gl.

Sorry to hear that Gloriabe. Could you please provide me with your casino username? We're going to inform the casino rep. 

Hi Melissa,

Thanks for responding, my Username is Gloria88

Hope this can get resolved.

Kind Regards 

Gloriabe

Hi Melissa,

I got into the game Georgie Peorgie and played my free spins, thank you so much for your help, LCB is a great help. Thank you Slotjoint for fixing the game.

Thank you All, !

Kind Regards,

Gloriabe

Happy to hear it has been sorted. Enjoy and good luck! 

Hi, my username there is Awesome25. I've sent a PM to Kristine regarding this.

I'm having troubles with some of the games at Slotjoint. Specifically Clover Riches since I have an active feature (a really good one that reached 90+ in free games at x6) that I can't return to do to an error when I tried to reload the game. Other methods I used were clearing my cache, using other internet browsers (Mozilla, Chrome, Explorer, Microsoft Edge etc.) and still the problem persists. 

This also happens to other games like Rome: Caesar's Glory, Solar Queen, weirdly Legacy of Egypt after a long play through with it, The Sword and the Trail and Solar Temple.

What I'm more concerned of is during the feature on Clover Riches an error occurred leaving the free spins intact so I can't continue to play them, wagering the 400% bonus to completion, cashing out $800 that's currently pending thinking it's a breach of terms for leaving the said feature behind. Although it's through no fault of my own but I have no choice but to play these free spins at a later date because of a technical error. My real intention was to play them during my sessions. 

Also, do these errors pose as a preventative measure from letting us win too much hence world domination?

Here are some screenshots below, the 1st is from my feature a few minutes before the error:

Thanks for bringing this to our attention, Quickwitted. The casino rep will be notified.

Keep you posted. 

Has there been any word from the casino rep or Slot Joint? I'm getting worried

We haven't heard from them yet. We'll send another reminder straight away. Hope we'll get some answers. 

Hi Quickwitted,

The casino rep has just informed us that the casino team is looking into your case and we'll get the answer on Monday. Keep an eye on this topic. 

Hello, as per checking the payout of Awesome25 has been paid. Congratulations! :)

As for the game error, please note that if you are disconnected in the middle of the game then your winnings will automatically be added to your account. If you are disconnected in the middle of a free spins feature then you will you be able to continue your free spins when you open back game.