Silveredge, Funclub Casino, OzLasVegas Casino Support and Complaints Thread

hello

turning a blind eye to what these guys are doing is the same that treating other players idiot....you guys on the LCB team are honest people and will not allow these crooks to steal from innocent people here.I give up receiving any payment from these bandits...

Hello julino34i,

We're still waiting for their reply. We've sent them another reminder email this morning.

hello

my withdrawal is pending for 51 days and they never answered any email, chat or phone .... they are truly scammers

they will rob many people here before they are blacklisted

Hello julino34i,

We've sent them another reminder email. The Casino Representative assured us they would look into your complaint and get back to us. Let's wait few more days and we'll see what happens. 

We'll keep you updated.

Hi

oh my God...do you still believe in them???? I'm sending emails for more than 50 days to finance department, to support and they never responded, the chat doesn't work and the phone doesn't exist...

what value is the word of a representative of that casino ?? there is nothing the word of these guys.. only lies.

i am very grateful for your effort and I thank LCB team who does a beautiful job to help people..... However I definitely consider this casino OZ LAS VEGAS fake

hello

the casino finally opened a live chat service and after 80 days I managed to talk to them

the casino reported that my country is not entitled to the no deposit bonus however reading the terms does not say that my country is restricted...

this is very strange because the casino never answered me emails and my withdrawal is pending for 70 days

the casino justified this restriction based on the clause below:

''Players from particular nations may not cash-out of free processor offers. These players may partake in said processors for entertainment purposes only, free of cost. Please contact Customer Support to find out the list of excluded countries to see whether your state is included'''

they just told me that only new zealand can play 50 free spins the curious thing is that the terms casino don't talk about it

through this clause they can deny the bonus to anyone at their discretion, this is a great dishonesty

LCB team I ask you to read the terms of oz las vegas..it's a big scam and a big trap.

damn scammers!! just changed the terms now added this information '' Free spins are only valid for NZ and Canadian customers ONLY. ''

Hello julino34i,

Ok, thanks for letting us know. We're going to check this. Keep you updated.

hello

they simply do not answer anybody it is funny that it still exists today things like that ... where are the peoples that inspect these fraudulent casinos?

what drives a casino to work that way? what do they get out of it other than destroying the reputation?

they made a change to the terms and now only players from Canada and new zealand can play the 50 free spins ,,,, this is completely bizzarro .... they never gave me any support or answered any email ..

Hello julino34i,

The Casino Representative advised us that the 50 Free Spins bonus at OzLasVegas is only available to players from NZ and CA. We received this information from the Casino Representative on 3rd May. We had incorrect info on our site until that date, so we've updated the list of allowed countries for this bonus on our site accordingly. 

We apologize for the inconvenience caused. Unfortunately, there's nothing we can do if the casino decides to change their T&C's and change the allowed countries for their promotion.

We still haven't received a reply from the Casino Representative regarding your complaint. We've sent them another reminder email.

hello

i received an email today asking for my documents..will it be they intend to pay me?? what a bizarre situation...

I sent the documents let's see what will happen.....

Hello julino34i,

Thanks for letting us know. Please keep us updated.

Hello julino34i,

The Casino Representative says they are going to pay your winnings of $60; however they need your KYC documents.
She has emailed management regarding the lack of support for OzLasVegas and hopes to get feedback on that soon.

Since you had some issues with their support; she suggested that you send me all the KYC documents so I can forward them to the Casino Representative and she will personally forward them to management.

If this is ok with you, please send all the documents to my private message inbox and I'll send them to the Casino Representative to take care of this.

hello Sydney

I sent the documents to you

thank you

hello

the value is now $100 is no longer $60..

I played at Funclub casino few years ago, won about 1000$ , want to make withdrawal 600$ or 300$ (according to the rules of bonus , i can withdraw double the amount of the my "bonus funds amount 300$"), sent all documents, talked to the chat. Now in a days transaction are pending , account is active , didnt recieve any reply from casino , then there was no direct withdrawal to bitcoin options and the casino support asked to initiate the withdrawal somehow and then send the bitcoin address.I will attach chat conversation and send casino details to Sydney, I hope it will help to contact casino rep` and withdraw somehow from Funclub casino

Hello julino34i,

Thank you for sending over your verification documents. They've been forwarded to the Casino Representative.

Hello ulrichschaefer,

When did you have this issue at Funclub Casino? Please note that Funclub Casino is on our Warning list due to not having a gaming license, poor support and unresolved player complaints regarding payments. You can find that info on the casino review page HERE.

We'll try to get in touch with the Casino Representative, however, please be aware that it might take some time until we get a reply from them... if we get any reply. 

Hello julino34i,

We just got feedback from the casino rep regarding your case. Namely, they advised us that you have been contacted by the casino support and they are waiting for you to send a Selfie and confirm your BTC wallet address.

Please keep us posted. 

Hello MelissaN

I sent my Selfie and confirmed my BTC wallet address on 05/22/2021..they responded to the email just confirming receipt of the documents, however I am still waiting for how long this will last

Thanks, julino34i. 

Please keep us posted. Hope you'll get your winning soon. Which withdrawal method did you use? 

Hi MelissaN

I used bitcoin to request withdrawal,

Thanks, julino34i. Then the withdrawal should be instant since you use BTC as a withdrawal method. We'll try to get some answers from the casino. 

hello MelissaN

the payment method is instant, but it remains to be seen when it will be paid ... maybe 30 or 60 days from now .. that not even a guesser could say..

We'll send a reminder to the casino to see when you can expect your winnings. 

Hello MelissaN

Do you have any updates? These guys are completely slow in everything they do ... I've seen many casinos with bad support however Oz Las Vegas outperforms everything that is bad

Unfortunately, we still haven't received any feedback regarding your case. We'll send a reminder. 

Hello ulrichschaefer,

We still haven't received a reply from the Casino Representative regarding your issue there. We've sent them a reminder email.

Hello julino34i,

We still haven't heard from the Casino Representative. We've sent them another reminder email today. Keep you posted.

Hello Sydney

this casino is full of rogue, run by people with dishonest, I'm tired of these guys...they only paid me $50 ( 0.00107132 BTC)
half of what they was supposed to pay and when I asked them they told me they hadn't paid this value and my withdrawal would $100

Hello julino34i,

We're going to notify the Casino Representative and ask them to check what happened here. Keep you posted.

hello

I'll wait However I confess that I don't trust either these people or this casino after everything they've done to me.....they lost a good customer because when I like the casino I make my deposits regularly..however these guys it's impossible to believe them

hello

attendant rick said that ===the casino decides how much will be paid to the customer===...the casino terms is very clear in saying that the maximum withdrawal is $100 for free spins.. you can read terms in oz las vegas casino and confirm what I am talking

Worst of all and most absurd, he told me that the casino decided to pay me only $50... he said i should be satisfied as i am not entitled to bonuses

Hello julino341i,

We've sent an email to the Casino Representative last night. Let's wait and see what she will say about this. 

Hello Sydney

I apologize for writing many times... it's because I think it's important to show some proof...

before the withdrawal was processed they always confirmed as per the terms that my withdrawal would be $100....if I can't trust the terms that the oz lasvegas casino writes.. What should we trust then?

I would like to ask you to read and Analysis the conversations below and tell me what you think about it.

Thank you

Hell julino34i,

We're waiting to hear what the Casino Representative will say about this. As soon as we receive a reply, we'll let you know.

hello

I give up on this casino, wash my hands and advise everyone to stay away from this group of casinos...if they treated me like that for a small amount imagine if anyone wins a large amount???

it is worth remembering that the casino terms written on their page is not valid...the casino support made it clear that regardless of the terms the final decision is theirs and this is very dangerous because the terms were meant to be fulfilled and not belittled... this is getting the decision in the hands of dishonest people...

If it's up to me, I'll do my best to keep players away from this casino because I don't condone with dishonest and malicious people..

any search you do about this group casino oz las vegas,silveredge and Funclub you will find dozens and dozens of abuse reports about the other casinos in the group and cheating

I thank the LCB group for their help and effort and I want to make it very clear that my indignation is not due to the value in question, which by the way is very low and would not be worth the effort..however my concern is with lies, changes in terms and other types of malicious tactics used by this group of casinos..my value is little more imagine if someone wins a high value??

my advice is...stay away from this group of casinos

thank you

You are like me.

FunclubCasino.com, they are not doing well, these people didn't pay my 3500 USD winnings

Hello slomania,

Please send me your casino username to private message inbox and we'll try to get in touch with the Casino Representative.

 I know I am the odd man our here, however I actually like Silveredge very much. Recieved a nice sign on bonus, actually  won money and support contacted me asking if I had any issues. The only thing I could have asked for was a few more withdrawal options. Other than that, I was very happy.

Silveredge casino offers a $300 free chip when you sign up. According to their rules it takes 7to 10 business days to receive a withdrawal if you win and you send in your documents for verification. Which I did.

I contacted chat after the 7 - 10 days to find out the status and I am told that 7-10 day Sony applies tf you make a deposit.if you don't make a deposit than it will take 60- 90 days to receive. Then he says I will help you out ,if you make a $30 deposit I will give you a match bonus and that will also push you up in the queue so you will then be put in the 7 -10 days for your withdrawal. 

I did I see any of this in the bonus rules or terms and conditions. I have written support three times and still have not received a response in four days.

if those are the casino rules than why are they not listed in the bonus rules. 
 

I havre a feeling I will not be playing at Silveredge casino again 

Ryan Joslyn,   

Rycap41

Hello rycap41,

Could you please send me your casino username to private message inbox and we'll ask the Casino Representative to look into this.

Hello, a few months ago I used a no deposit code at the Silveredge Casino.. Made it' through their play-through. I went to wirhdrawl the funds and have been fighting them every since. 

I have been given so many excuses and so many different reasons how and I what I can withdrawal.. That is I don't know where to start. Their terms and conditions say so many different things that I don't know what's true and real. When I took the the no deposit code.. It said max cashout was 1X then no deposit codes. Which is would have made it's $350(will attach picture) .. They have tried saying that 350 has to go back to to the the casino because that's what they loaned me.. Andrew the max cash-out is 100 so I have to get the balance up and to 450. 350 paid back to them to .. And a 100 to me. NO WHERE did it say anything about that when I took the CODE. ALSO it will let me withdrawal the 325 if I use a bank transfer method. I don't use banks and again, doesn't say anything about having to use bank transfers for withdrawaling funds. .. I have been dealing with this for so long and I just want it to resolved if possible. 

Could you please help me in getting me get a my money I won fairly? Anyway help would be GREATLY appreciated!

Best Regards,

Greg 

Hello Gpro54,

Please send us your casino username via private message and we will contact the casino on your behalf and inquire about your case. 

Hello Gpro54,

You haven't sent your casino username via private message. Have you managed to resolve your issue? Please let us know if you need any further assistance from us.

After jumping through 30 hoops and having a bunch of accounts closed that my boyfriend started I finally had my account balance wiped out deposited money and proceeded to slowly but surely work my way up a mountain and i haven't stopped winning since. But now we're at day 8 of my withdrawal process waiting and waiting and waiting. 

I message support,l they tell me that i have multiple accounts blah blah blah and I explain that no, we've taken care of all that and all of the accoutns that were created throughout the years are supposed to have been deactivated which is why i deposited on this one specificially. I have the chat records to prove that I requested and was given confirmation that the other accoutns were deactivated before depositing and playing.

I have sent my documents and requested a withdrawal and now 8 days later they KEEP sending me the same messages stating: 

"I would request you to please allow us some time, the banking team will update you and assist you further the withdrawal." 

I've literally heard this for 8 days now on top of the fact that their max withdraw is $999 and they aren't offering bitcoin withdrawals even though I deposited using bitcoin. I'm so frustrated at this point after the hell i went through just to get the account back right that i need help! please. 

username is JenRod244

Hello SexyFloral,

Thanks for reaching out to us. Could you please tell us which Casino is in question so we can get in touch with in order to help you?

Thank you.

Apologies, silveredge is the casino. 

Hello SexyFloral,

Thanks for your reply. We will notify Casino Rep in order to help you with this issue. Keep you posted.

Hello SexyFloral,

Casino Rep got back to us and said that they found two duplicate accounts under your name and two more with the same contact number. Also your withdrawal has been canceled due to mixing funds, because you have played another bonus on existing balance which is not allowed per their T&C. 

As a result current balance is not cashable anymore but the will make an exception for you and redeposit your deposit amount with 225% match bonus on top of it. They asked us to suggest you to get in touch with Casino support agents so they can fix your account so you can enjoy further entertainment with their brand.

Hope this will help.