Silveredge, Funclub Casino, OzLasVegas Casino Support and Complaints Thread

That is INCORRECT. I have gone through all of that with the customer service reps and those accounts were all supposed to be deactivated and closed before i even made my deposit, i have screenshots of chats with their customer service people proving this. 

I gave them every email and account i had as well as had their customer service personnel search to make 100% sure that there weren't any extras that way when I deposited and played i wouldn't have issues withdrawing.

They verified that all other accounts were closed. There is a chat log showing this.

My original winnings of 12,000 dollars was voided and wiped. There is a record of this on my account page.

I then deposited money after verifying with their live chat rep that all the other accounts had been closed and that the money i was depositing would be good to play on and withdraw if I won.

They ASSURED me that everything was taken care of and that there would be no issues with the payout. Again, Chat logs. 

I covered this in the orignal post but I know it was long winded so i'm not mad that it wasn't read correctly but the facts are the facts and that casino owes me almost 12 grand right now. If there was any other accounts on their system it is because their service rep was incapable of searching properly. Them "finding" other accounts as an excuse to not pay the thousands of dollars that they owe me right now is ridiculous. From the day that I requested all of them closed until now the only account that was supposed to remain active is the one that was wiped to zero and then deposited on. 

Again, I'm not saying they purposefully neglected to close an account as a means to deny me this payout but that's not that much of a stretch.

I'll collect the screenshots once I get my phone back from AT&T and post them on here. But rest assured I did all the things I was told to do and their reps assured me that i was all the way legitimate before I even placed that deposit. 

What person in their right mind would agree to forgoing 7 thousand dollars and told to just "try again" as if I didn't win that money the first time. 

why would I accept anything less than what I already won with my deposited money? I knew as soon as I started hitting big that this was going to be a million different problems. 

P.S. the only match bonus or any bonus I play with is a no wager and no max cash out bonus. I even OFFERED to accept a lower amount if they would agree to send one lump sum rather than waiting 12-14 WEEKS for $999 to be transferred weekly. Obviously I'm impatient. But I digress.....If you had won thousands of dollars on a clean deposit would YOU agree losing that money because a casino just decided to find extra accounts that they couldn't seem to find originally? Surely you jest. 

Hello SexyFloral,

We will reach out to them again and forward all the information that you have provided us with regarding this issue in hopes that we can help you to resolve this case as soon as possible. Keep an eye on this thread for any updates.

Hello SexyFloral,

We are still waiting for the newest update regarding this matter. Once we get a response we will get back to you. Keep you posted.

Yea I've also heard nothing from any of them. I've contacted live chat about 50 times and none of them have any answers other than "be patient"  well I've been patient. 

Hello SexyFloral,

We have sent them a reminder email in hopes that we can get a deeper clarification. Keep an eye on this thread.

Hello SexyFloral,

Casino Rep got back to us and detailed clarified this case: 

"  The main  reason your withdrawal is canceled is because you mixed funds.  When you made a deposit of $20 the account balance was cleared as you can see that when the $20 was added the total account balance is $20.97. However the very next transaction you got credited of $252 which was winnings from free spins that was purchased from the previous funds and the total account balance became $275 hence considered a mix funding and so you are  not eligible. "

We've got a proof from the Rep about this issue. Please take a look into it, and as we can see, everything is clear.

Please if you need any further information you can ask for your Host and everything will be explained to you. Also you have the access to the same information through your account and you can check it under transaction history.

Hope this will help.

I claimed the bonus code for 100 I deposited money 20 dollars because I couldn't find out my playthrough amount until i did and every time I tried to cash out and denied was told my playthrough was not met. So I finally decided to pay in money, I then asked about ny playthrough just to be informed that there has been some mixing up with my account so my 1500 winnings couldn't be cash out and so they offered to credit my acount with anotger 100 to pretty much start over and was able to recieve my winnings from that BUT first had to play another playthrough as well. Ask to speak to managment still nothing highly highly furious dont recommend anyone to play 

Hello mariakinder89,

We are sorry to hear about the issue. Could you please send us your casino username via private message.

Thank you

Hello mariakinder89,

We are still waiting for your credentials. Please send us via private message to be able to help you.

Thank you.

Hello mariakinder89,

We will be closing this complaint due to inactivity of submitter.

Funclub casino. I just tried to withdrawal 1000. Now I can't even access their website. Its gone.

Hello Christina Cruz,

Welcome to LCB.

Thanks for reaching out to us.

The webpage might be temporarily down but we're going to double-check with the casino. 

Keep you posted.

Hello Christina,

Thanks for letting us know. We get the same error when trying to visit Funlcub and Silveredge Casino. We contacted the representatives and as soon as we have more info we will let you know. 

Hire do I get help with this casino I tried to withdrawal from?

@Christina Cruz please refer to my previous post. 

Hello Christina Cruz,

according to the representatives' guidance, these brands are experiencing operational problems caused by issues related to their platform provider. They are actively working to resolve this situation, although they are unable to provide a specific timeframe at the moment.

We will inform you as soon as we receive further updates.

Hello Christina Cruz,

Unfortunately, we are at the same spot, there is no progress regarding this case and without any timeframe.

Once we hear back, we will let you know.

Thank you for your understanding.

It's been 3 weeks since I won,  never got my 996.00 dollars,  now I can't even get on the site no more what gives,  you get our money the second we lose it,  but when we win the site gets shut down and just lose almost a thousand dollars like that, not right, I gave back over 300 just waiting on my winings but I can't get mine either you take that too I don't understand how your company could be okay with it unless it's all been a big ole scam ???????

Hello LeRoy Najar,

Sorry to hear that you are having an issue like this one, but we need to inform you that these brands experiencing operational problems caused by issues related to their platform provider. We still haven't got any information when the issue will be resolved, but when it happens we will let you know. Until then, unfortunately, we are unable to help you.

Thank you for understanding.

What's up with Silveredge Casino? I got a no deposit code for $100. I played my play through. I still had $100 which was the minimum withdrawal for this bonus and it took weeks for them to verify my account and when they finally verified my account I set up a wire transfer to my bank, which is the only option I had to cash out and I waited and waited and never received my wire transfer...I try to contact support via email and my email service says .no email address located...and I tried to go online and their pages are down...I finally called them and the number I called that was listed in email was for some medical device and I looked online for their number and found one under a casino forum. So when I called the guy said they can no longer have USA players d/t our gambling restrictions but that I could try their sister casino Fun club casino...and they have 500 free spins sign up bonus...which I am leery to do since I never got my winnings from Silveredge. If I do try their sister casino, what's to stop them from allowing USA players and refraining from paying out?

Hello ccrowell0918,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to check your account and provide us with the clarification?

Thank you in advance.

Hello ccrowell0918,

We are still waiting for your credentials. Please send us  via private message  to be able to help you.

Thank you in advance.

Hello ccrowell0918,

We will be closing this complaint due to inactivity of submitter.