Sekabet Casino Support and Complaints Thread

Hello All Members of LCB,

My name is Lukas and I work for Sekabet Casino. Here you can ask any question you have regarding the brand. I would be happy to assist you with an answer.

We are friendly Casino with a huge number of games. Really. Just check out our profile so you know us better. When you are on our website, don't forget check out the Promotion Section... sure you won't :) 

Cheers!

welcome to the best forum Sekabet. TBH never heard of your casino before so would like to ask few questions, but first off I want to thank you for being here to asnwer our inquiries 

1. Who is your game/software supplier ?

2. Where are u licensed and regulated?

3. Do you take bitcoin?

Welcome Lucas! We are happy to have you here with us. 

Welcome to our forum Lucas! It's great to see you here!

Welcome 

Welcome to the best forum! Thanks for being available to assist our members.

Hello All,
Thank you guys for the warm welcome 

@Nirvana

Thank you for the questions. Here are the anwers:

1. The core system comes from SB Tech company, well known company in the market. Sekabet cooperates with over 50 product providers from sportsbook, poker to casino games and live casino.

2. We are licensed in Curacao.

3. Yes, we allow our players to deposit and withdraw.  

Hello sir Lukas,

Welcome to the LCB Community. I've a question!

I'm a big fan of Live casino's and would love if u add 'Visionary iGaming' or 'Global Gaming Labs' studio to the casino aswell.

My dream will be completed and i will defintly come back and play. You guys got so many Live casino at one place.. (Especially erotic studio, I like that!)

Keep it up the good work and have a nice day. 

Hello JackieNL,

Thanks for the feedback.

You're right we have 11 studios so far. We will develop Live Casino section for sure. Stay with us!

Havea nice day! 

Im waiting 7 days for a withdrawal of only 60€ to neteller. Livechat saying since 7 days they cant withdrawal they have problems.

Always new excuses. Support says it will be sent as soon as possible since 7 days. Possible scammers.

Also can read many bad comments on german forums, their support guy in some german sport forums went offline for months no answer etc...

Careful with this site...

Will update once i get my withdrawal but i think i won`t get it.

Hello chohlet,

Sorry to hear that. Please send me your username in PM inbox and we'll try to contact the casino to find out what's going on.

Hello Chohlet,

I feel sorry to hear that you experienced problems regarding the pending wihtdrawal. Please follow the instruction which has been introduced to you on the live chat and we will process the withdrawal once the verification process is finished.

I apologie if you found contact with our support as dissatisfying. We will do better next time. 

Ok then why for 7 days you say technical issues withdrawal not possible?

Ive sent the documents already, please send my money.

Process my withdrawal i already sent documents and verified.

still no withdrawal. stay away from sekabet until this case has been sorted out. 

will update all my negative comments on all forums once i get my withdrawal

Now i got this in my sekabet account inbox:

Thank you for contacting us. I have an answer from our department that your account was verified. It means that you can make withdrawal. In order to do that, please cancel your pending withdrawal, then contact us by live chat. If you would like to make withdrawal, I encourage you to using Skrill, Bitcoin or Ecopayz for that. Withdrawal should take until 24 hours.

Best regards
Sekabet.com

I click cancel withdrawal but i get error, livechat looking at it now. 

Will i get my money in bitcoin fast after i cancel it and make bitcoin withdrawal? thanks

Livechat says they contacted department and they will cancel withdrawal soon i dont know how long it takes... :/

After that i will make bitcoin withdrawal lets see how it goes

Withdrawal cancelled, now i made withdrawal to bitcoin. Its pending, please process it!

FINALLY after 7 days i got my withdrawal. Thanks LCB you are the best, im 100% sure without you i wouldn`t get it!

We're glad to hear that. Thank you for letting us know. 

Hello again Chohlet,

I'm glad the issue has been solved. You received Free Spins on a NetEnt game from Sekabet due to the long withdrawal period and dissatysfing support service. Have a good play!

Greetings Customer Service Specialist,

I like ur casino very much.. It has lots of different Live casino providers but your live support sucks so bad.. I'm asking for a goodwill bonus, but that dude Marcin redirectly me to the offers from promotion and asking which promotion u want and all that stuff, i believe he doesnt understand what im trying to ask.. I've deposit many times but asking something for in return is not an option.. Its always deposit, deposit, deposit.. There's no loyalty in this casino, please assist me Sekabet. I'm just asking for some loyalty in return.. If there's anything would be appreciate that, else u may close my account. I'm not willing to play here anymore.. Thanks alot and have a great day!

Username is JackieNL

DATE/TIMEACTIVITY TYPEAMOUNTCURRENT BALANCECOMMENTSTATUS
11/01/2017 15:55Skrill EUR Money Deposit3.00 (EUR)3.02 (EUR)- Success
10/17/2017 18:13Skrill EUR Money Deposit5.00 (EUR)5.07 (EUR)- Success
10/16/2017 18:52Skrill EUR Money Deposit6.00 (EUR)6.07 (EUR)- Success
10/14/2017 22:03Skrill EUR Money Deposit10.00 (EUR)10.07 (EUR)- Success
10/14/2017 22:01Skrill EUR Money Deposit3.00 (EUR)3.07 (EUR)- Success
10/14/2017 21:52Skrill EUR Money Deposit2.00 (EUR)2.02 (EUR)- Success
10/14/2017 21:24Skrill EUR Money Deposit5.00 (EUR)5.90 (EUR)- Success
10/14/2017 21:15Skrill EUR Money Deposit5.00 (EUR)5.00 (EUR)- Success
10/12/2017 13:24Skrill EUR Money Deposit6.00 (EUR)6.00 (EUR)- Success
10/11/2017 17:26Skrill EUR Money Deposit4.00 (EUR)4.00 (EUR)- Success
09/13/2017 15:10Skrill EUR Money Deposit10.00 (EUR)10.00 (EUR)- Success
06/07/2017 14:58Skrill EUR Money Deposit20.00 (EUR)20.00 (EUR)- Success

Here's a list of my deposit activity.. Asking any loyalty in return would appreciate it.

Hello JackieNL!

Thanks for being active player at Sekabet 

We left you a private message, so you can decide what kind of bonus to take.

Best Regards!
Lukas 

Thank you sir Lukasz for quick reply! I really enjoy Live casino games more, i hope to have that in Option B. Can u please tell me more info about that bonus? Thank you for quick support. I really, really appreciate that. Now i'm happy again :)

Hello everybody! I am new to this forum.

Sekabet Rep, please contact me regarding this query.

I requested withdrawal from Sekabet to Ecopayz on 25th of November, but 5 days after it was rejected because of the "technical error". I requested it again on Friday (01.12.) and still didn't receive the money.

I will update on the progress.

Hello Samurai,

we have sent you a private message.

Best Regards

Sekabet.com

I received the money today with the help from Sekabet Casino Rep, thank you. It was about 2k€ and I just requested another one of the similar amount.

I will update on the progress again.

Hello Samurai,

We're glad to hear that. Thanks for letting us know.

Hello,

You're welcome. I'm glad there is a forum like this one.

they accept polish players ? becaouse some people, told yes, live chat told yes, but terms and codintion told no...

Hi meczpl,

We've contacted the casino rep. We're waiting for his reply.

Hello meczpl

thank you for your interest in Sekabet. You can play at Sekabet without limitations.

In our Terms & Conditions is stated that players from Poland can not play NetEnt games, however we have 40+ other slot providers. You can always ask our live chat for a particular provider if is available for Polish players.

Regards

Luke

Sekabet.com

Update:

I requested withdrawal on December 7th and still have not received the money. LCB support sent a couple of emails to the Sekabet Casino Rep and I sent a PM to which we didn't get the answers. Very suspicious...

Hello Samurai,

We've sent them another reminder today. Keep you posted.

Hi,

I requested withdrawal on 5th December and I also still not received the money.

Their only answer is: 'we will process your cashout as as soon as possible'.

I see I'm not the only one here plus rep went awol. I'm worried because it really doesn't look good right now.

I hope they will sort it out.

Hello warden,

Sorry to hear that. Could you please send us your casino username and we'll contact the casino to find out what's going on.

Hello Samuari,

your withdrawal of 2000 euro was processed. Thank you for your patience.

Best Regards

Sekabet Support Team 

I received 2k€ yesterday from the withdrawal I asked for on December 7th. I requested a new 2k€ withdrawal today.

I will update on the progress again.

Hello Warden,

your transaction has been completed. Thank you for your patience.

Best Regards

Sekabet Support Team

Yes, thank you lcb and Sydney for help.

But it's a shame that it took so long to pay me and now trust is lost.

Update:

Two days ago I received the withdrawal which I requested on December 29th. I had to wait more than one month.

hello everyone,

my name is pauli and i am waiting since 28.02.2018 for my payout of sekabet !!

It is 3347 euros !

Sydney of LCB has contacted Sekabet and the casino representative several times.

It has been promised several times by Sekabet to pay my money but to this day this has not happened !

The employee of sekabet Tekin Ural no longer logs on skype .

Sekabet has lied to me and Sydney / LCB for months. That's a shame for the industry .

Sekabet continues to offer many different gambling games on the Internet, but you do not pay me my decent winnings !

I do not wish anyone any such problems, because you get sick of such methods.

I appreciate your help and attention.

many greetings.pauli

Hello pauli,

Thank you for posting your complaint in this thread. We're all acquainted with this issue and we've been trying to resolve it for almost three months. They said that your 3347 EUR payment would be processed each time we contacted them, but unfortunately it never happened. In the end they stopped responding to our emails. However, we'll keep trying to get in touch with them and ask them to respond on this thread and pay your winnings.

After almost 4 months I finally got my full payout today !

I am sure that without the help of Sydney and latestcasinobonuses I would have had no chance !!

MANY THANKS MANY THANKS MANY THANKS !!!

Hello pauli,

We're glad to hear that! Thank you for letting us know! 

hello, i am waiting since 24.06.2018. for my withdrawal request from sekabet. Request is 1k eur but in total there is 5k at the account. I have contacted them via chat or email so many times and they are repeating same answer: "it will be processed as soon as possible". In meanwhile, they are not even responding to e-mails at all. Also, they rejected my withdrawal request several times without single explanation. Also, they were instructing me to use other withdrawal methods but after I followed their instructions, nothing happened. Obviously, Sekabet is an obvious scam. Especially because I was reading a lot about them, regarding their suspicious licences, financial problems, not paying people at all... Their behavior is showing clearly that nobody will be payed so I would strongly advise anybody not to deposit there. I do not wish anyone any such problems, this is why I am posting here. Also, I am willing to share proofs for the above statements - so nobody could make a mistake by trusting Sekabet. Is it possible to launch a complaint in my behalf, like you did for Pauli?

It seems to me Sekabet is a casino that need to be avoid, 4 months waiting for withdrawal finally paid out, what? Did they have to wait till their piggy bank is full? Awful casino. Reminds me of 1xslots casino. I won't be surprised if they provide fake games.

Hello rkrkrk,

Please send me your Sekabet casino username in PM inbox and we'll contact them regarding your payment.