Sapphirebet Support and Complaints Thread

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Welcome on board Sapphirebet casino rep. Thanks for signing up. 

Welcome to the LCB forum Sapphirebet Casino Representative! Thank you for being available to assist our lovely members! 

Hi Sapphirebet casino rep  Welcome to our forum!

Welcome to the LCB community Sapphirebet Casino Representative! Nice to know you are here to assist us! 

Welcome to LCB Sapphirebet casino rep! 

Welcome to the best forum, happy to have you here 

Hi 

perhaps it's coincidence I stumbled across the post about a new rep at sapphirebet. I had seen the 1 euro deposit minimum and was curious to see how it played out so I made the necessary deposit via Litecoin.That was a week ago almost and my account has still not been credited nor my money returned.Now Ive been on live chat about fifty times and ive spoken to all the agents Cleo ,michael,mason you name them ,I chatted with them.I gave each of them the transaction hash as requested several times  and was told to hold on the chat while they checked, which i did and after a few minutes they would disconnect and I would be left hanging in the chatbox alone ,for hours.They all did the same thing everytime and some more than once... they just disappear and ignore me... they resurface hours later as a new agent...(im guessing its the same person).I was told they are looking into it and i should hold.Ive also sent numerous emails as requested to [email protected] and countless other emails with hash and proof of successful transaction and attachments yo other email addresses yhey provided....close to about 30 emails...guess what ...not one has been replied to, not a single reply in a week. ...not even acknowledgement of receipt of my query.I can only assume this is standard practice as it plays out the same everytime i  go on chat....

they would ask for the transaction hash... I'd comply .... I'm told  to hold... which i do... then they  disconnect...but just beforeask me to  send another  email to [email protected] do it all....but still nothing ....no replies... no action nothing.....this has been drawing out nearly one week.Im no fool and i use crypto daily i know how it works its simple to trace the transaction on the blockchain..and credit my account accordingly ..but for some reason this the conduct the support ,and finance specialists as the agents like to call them., are giving me....and  I'm still waiting...welcome to LCB btw ..perhaps you can resolve this.Im very interested in how this pans out?

thank you for your time.

regards

ghostpop

heres the transaction Litecoin.

f3fac6d0225c8d15fb08fbc978efa5596c9934cc5bf224791a58f64856e66fb4

Thanks for sharing your experience with us, ghostpop. Can you please private message me your casino username and email address you used for registration? The casino rep will be notified. 

casino username:  265113759

email: spe*******@gmail.com

The casino rep is looking into your case and will get back to you. 

Good afternoon, when making a deposit, the minimum 0.01 LTC is indicated, you have made a deposit of 0.0085673 LTC. Below I attach screenshots.

well it says 1 euro or equivalent imade 23 ZAR well over yhe value of 1 euro abd the send fee for lutrcoin us onlt 4 cents si eheres the rest.and where is it then

Dear customer, we will refund your deposit, next time be careful when making a deposit. Please provide your wallet address for a refund.

thank you very much the address is:

MPSFpYmC5HrhFVAejsWPNt9iAB5qbCY2an 

I wouldn't mind if you  just credited my casino account . either or but yhanks anyway.

regards

Dear customer, the refund has been made

Thank you 

I will give sapphire another try purely because this mediation was very well done professionally, swift,smooth,no tension and a very quick positive result.So definitely restored some faith.

Thank you again.

regards

Hi,

I need some help with verification. Sapphirebet are just sending me around in circles and I'm getting nowhere. 

Thanks,

Adam

Hello Thommo100,

Could you please send us your Casino username via private message so we can get in touch with Casino Representative in order to help you with the verification process?

Details sent. Thanks Berks

Hey Thommo100,

Thanks for sharing your credentials. We will ping Casino Representative regarding this matter, and once we get a response we will get back to you. Keep you posted.

Hey Thommo100,

Still waiting for a response from Casino. We will send them a reminder email in hopes that we can get some feedback. Please keep an eye on this thread for any updates.

Thanks for the update. I've been checking emails and also here daily to see if had any responses. Thanks. 

Sorry to bother you again. Just a couple of questions if I could.

How long should we wait for a response you think? If there is no response what is the next step?

Hello Thommo100,

Still no response from the casino representative.

We sent one more reminder email. If we hear back, we will let you know.

Hello Thommo100,

We still haven't got any response from the Casino so unfortunately we are forced to close this complaint due to Casino unresponsiveness.

Oh really? So that's it. They get away with it? Are they at least removed from your site?

Hello Thommo100,

Unfortunately we can not help you if we don't have any information from the Casino. Once we get a response we will re-open this case.