Samosa Casino Support and Complaints Thread

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Last post made 4 years ago by SamosaCasinoRep
SamosaCasinoRep

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  • SamosaCasinoRep
    • Started by
    • SamosaCasinoRep
    • at Nov 05, 20, 06:05:52 AM
    • Malta Casino Rep 7
    • last active 3 years ago

    Thanks for this post from:

    Hello LCB Members,

    My name is Rebecca and I'm the casino representative for Samosa Casino.

    Samosa Casino is a new online casino which came to the market in October 2020. It is licensed and regulated by the Malta Gaming Authority under the licence number MGA/B2C/394/2017 (issued on 01/08/2018).  


    It delivers on its aim of creating a thrilling gaming experience for users across the world (there is only a small list of restricted countries). 


    Like the best online casinos, downloading software is not needed. The cool optimised website promises the best gaming adventure on desktop or mobile. Play anytime and anywhere with a site designed for speed and quality.  


    In keeping with its international user base, Samosa Casino offers a wide choice of languages. As well as English, choose from German, Norwegian, Finnish, French, Spanish, Portuguese, Japanese, Polish, and even Hindi!  

    Frankly speaking, Samosa Casino really has it all. It is designed in a very elegant and modern way, which is eye-catching, but most importantly, easy to use!

    Welcome to Samosa Casino!

    And if you have any questions, even weird ones, contact me and I will be happy to help you! :) 

    Best regards

    Rebecca

    Samosa Casino

    2.4/ 5

  • Sydney
    • Replied by
    • Sydney
    • at Nov 05, 20, 06:07:15 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Welcome to the LCB forum Rebecca! Thank you for being available to assist our members! heart

  • Marinna
    • Replied by
    • Marinna
    • at Nov 05, 20, 06:14:51 AM
    • Moderator 1324
    • last active 2 months ago

    Thanks for this post from:

    Hi Rebecca, welcome to LCB forum! smiley

  • SamosaCasinoRep
    • Replied by
    • SamosaCasinoRep
    • at Nov 05, 20, 06:16:10 AM
    • Malta Casino Rep 7
    • last active 3 years ago

    Thanks for this post from:

    Thank you for your welcome wishes Sydney! :) 

  • SamosaCasinoRep
    • Replied by
    • SamosaCasinoRep
    • at Nov 05, 20, 06:17:18 AM
    • Malta Casino Rep 7
    • last active 3 years ago

    Thanks for this post from:

    Hello Marinna, Thank you so much! :)

  • Bixy
    • Replied by
    • Bixy
    • at Nov 05, 20, 06:19:26 AM
    • Serbia Moderator 4652
    • online

    Thanks for this post from:

    Welcome to the forum, we are glad you are here with us Rebecca thumbs_up

  • MilicaLCB
    • Replied by
    • MilicaLCB
    • at Nov 05, 20, 06:30:34 AM
    • Serbia Moderator 1517
    • last active 36 minutes ago

    Thanks for this post from:

    Hi Rebecca smiley Welcome to our forum, nice to have you here! 

  • Dzile
    • Replied by
    • Dzile
    • at Nov 05, 20, 06:32:18 AM
    • Serbia Moderator 16028
    • online

    Thanks for this post from:

    Welcome to the LCB forum Rebecca smiley

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 05, 20, 06:41:46 AM
    • Serbia Moderator 1862
    • online

    Hi Rebecca, welcome to our forum! thumbs_up

  • DJuka
    • Replied by
    • DJuka
    • at Nov 05, 20, 06:48:18 AM
    • Serbia Super Hero 1176
    • last active 2 months ago

    Thanks for this post from:

    Hello Rebecca, a warm  welcome to our forum! i_love_lcb

  • marina_m575
    • Replied by
    • marina_m575
    • at Nov 05, 20, 06:49:05 AM
    • Serbia Moderator 1285
    • online

    Thanks for this post from:

    Welcome on board Rebecca! wink

  • Ammanda
    • Replied by
    • Ammanda
    • at Nov 05, 20, 06:50:33 AM
    • Serbia Moderator 2190
    • last active 2 years ago

    Thanks for this post from:

    Hi Rebecca, welcome to the forum i_love_lcb

  • MelissaN
    • Replied by
    • MelissaN
    • at Nov 05, 20, 07:09:58 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Welcome, SamosaCasinoRep. Thanks for signing up. heart

  • SamosaCasinoRep
    • Replied by
    • SamosaCasinoRep
    • at Nov 10, 20, 10:01:39 AM
    • Malta Casino Rep 7
    • last active 3 years ago

    Thanks for this post from:

    Thank you for the warm wishes everybody! smiley

  • Curre88
    • Replied by
    • Curre88
    • at Nov 11, 20, 06:50:41 AM
    • Finland Newbie 5
    • last active 4 years ago

    Couldnt find way to send private message so i ask.. why samosa keeps withdrawals pending 40+ hours even im verified and why your support staff laughs me when i ask about this ? N1 group has generally been good but this casino just ruins it for good ...

  • SamosaCasinoRep
    • Replied by
    • SamosaCasinoRep
    • at Nov 11, 20, 12:20:44 PM
    • Malta Casino Rep 7
    • last active 3 years ago

    Thanks for this post from:

    @Curre88...

    Thank you for reaching out to us. Let me start by first introducing myself, I am Rebecca Bonnici - Samosa Casino's Representative and while I welcome you to our website, I instantly apologize for any inconvenience that we might have caused to you. I would like to let you know that we do take complaints very seriously and thus we are currently looking into this matter. Please allow me to respond to you in the next couple of hours. I do apologize once again on behalf of all Samosa Casino. Thanking you in advance and I will get back to you asap. 

    Kindest regards

    Rebecca

    Samosa Casino

    2.4/ 5

  • Curre88
    • Replied by
    • Curre88
    • at Nov 11, 20, 12:37:42 PM
    • Finland Newbie 5
    • last active 4 years ago

    I want to add that one of your support actually laughed at my face when i complained about delays... not too nice support...

  • SamosaCasinoRep
    • Replied by
    • SamosaCasinoRep
    • at Nov 11, 20, 01:14:10 PM
    • Malta Casino Rep 7
    • last active 3 years ago

    @Curre88

    Once again I do formally thank you for reaching out to us and stating this. On all Samosa Casino's behalf I strictly apologise for this and make sure that it will not happen again. Meanwhile, my team will further look into this. Therefore, kindly allow us 12 hours to complete our due diligence and will come back to you by 12th November.

    Thanks in advance and regards

    Rebecca Bonnici 

    Samosa Casino

    2.4/ 5

  • Curre88
    • Replied by
    • Curre88
    • at Nov 11, 20, 01:21:03 PM
    • Finland Newbie 5
    • last active 4 years ago

    Seriously ? its been allready 48hours and i have to wait another 12 :D What a joke

  • Curre88
    • Replied by
    • Curre88
    • at Nov 12, 20, 01:26:32 AM
    • Finland Newbie 5
    • last active 4 years ago

    12hours gone..

  • Curre88
    • Replied by
    • Curre88
    • at Nov 12, 20, 03:36:26 AM
    • Finland Newbie 5
    • last active 4 years ago

    STAY AWAY FROM THIS CASINO! End of story!

  • Sydney
    • Replied by
    • Sydney
    • at Nov 12, 20, 03:46:04 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello Curre88,

    We've contacted the Casino Representative and she says she still doesn't have updates on this matter. As soon as she finds out what's going on she will reply in this thread immediately.

  • SamosaCasinoRep
    • Replied by
    • SamosaCasinoRep
    • at Nov 12, 20, 10:00:24 AM
    • Malta Casino Rep 7
    • last active 3 years ago

    Thanks for this post from:

    Hello Curre88,

    I have been notified that this issue has been resolved.

    Thank you for all your time and patience and I trust that you are happy with the end product :) 

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