Samosa Casino Support and Complaints Thread

Hello LCB Members,

My name is Rebecca and I'm the casino representative for Samosa Casino.

Samosa Casino is a new online casino which came to the market in October 2020. It is licensed and regulated by the Malta Gaming Authority under the licence number MGA/B2C/394/2017 (issued on 01/08/2018).  

It delivers on its aim of creating a thrilling gaming experience for users across the world (there is only a small list of restricted countries). 

Like the best online casinos, downloading software is not needed. The cool optimised website promises the best gaming adventure on desktop or mobile. Play anytime and anywhere with a site designed for speed and quality.  

In keeping with its international user base, Samosa Casino offers a wide choice of languages. As well as English, choose from German, Norwegian, Finnish, French, Spanish, Portuguese, Japanese, Polish, and even Hindi!  

Frankly speaking, Samosa Casino really has it all. It is designed in a very elegant and modern way, which is eye-catching, but most importantly, easy to use!

Welcome to Samosa Casino!

And if you have any questions, even weird ones, contact me and I will be happy to help you! :) 

Best regards

Rebecca

Welcome to the LCB forum Rebecca! Thank you for being available to assist our members! 

Hi Rebecca, welcome to LCB forum! 

Thank you for your welcome wishes Sydney! :) 

Hello Marinna, Thank you so much! :)

Welcome to the forum, we are glad you are here with us Rebecca 

Hi Rebecca  Welcome to our forum, nice to have you here! 

Welcome to the LCB forum Rebecca 

Hi Rebecca, welcome to our forum! 

Hello Rebecca, a warm  welcome to our forum! 

Welcome on board Rebecca! 

Hi Rebecca, welcome to the forum 

Welcome, SamosaCasinoRep. Thanks for signing up. 

Thank you for the warm wishes everybody! 

Couldnt find way to send private message so i ask.. why samosa keeps withdrawals pending 40+ hours even im verified and why your support staff laughs me when i ask about this ? N1 group has generally been good but this casino just ruins it for good ...

@Curre88...

Thank you for reaching out to us. Let me start by first introducing myself, I am Rebecca Bonnici - Samosa Casino's Representative and while I welcome you to our website, I instantly apologize for any inconvenience that we might have caused to you. I would like to let you know that we do take complaints very seriously and thus we are currently looking into this matter. Please allow me to respond to you in the next couple of hours. I do apologize once again on behalf of all Samosa Casino. Thanking you in advance and I will get back to you asap. 

Kindest regards

Rebecca

I want to add that one of your support actually laughed at my face when i complained about delays... not too nice support...

@Curre88

Once again I do formally thank you for reaching out to us and stating this. On all Samosa Casino's behalf I strictly apologise for this and make sure that it will not happen again. Meanwhile, my team will further look into this. Therefore, kindly allow us 12 hours to complete our due diligence and will come back to you by 12th November.

Thanks in advance and regards

Rebecca Bonnici 

Seriously ? its been allready 48hours and i have to wait another 12 :D What a joke

12hours gone..

STAY AWAY FROM THIS CASINO! End of story!

Hello Curre88,

We've contacted the Casino Representative and she says she still doesn't have updates on this matter. As soon as she finds out what's going on she will reply in this thread immediately.

Hello Curre88,

I have been notified that this issue has been resolved.

Thank you for all your time and patience and I trust that you are happy with the end product :)