Royal Partners (FRESH, SOL, JET, IZZI, LEGZO, STARDA, MONRO) Support and Complaints Thread

Nice to meet you!  Royal Partners is an official affiliate program and a direct advertiser of well–known licensed gambling offers: Rox, Fresh, Sol, Legzo, Volna, Starda, Jet, Izzi, Monro, LEX casinos.

Our first site was established in 2017 and we've been growing very fast. The projects have already attracted the attention of the most experienced players, as well as fans of having a good time enjoying 5000 online games from licensed providers. There're a lot of games for all tastes and different pross for the naughty players. 

The icing on the cake is support service, specialists works for 24/7, the players can get advice on the call in English, in the chat in English as well or with choosing the language they want to chat and the specialists will use the translator for you to feel comfortable. 

We're happy to be a part of LCB!

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Welcome to LCB, we appreciate you being here to assist our members

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Welcome to LCB Royal Partners! 

i made deposits over 800 euros last week at legzo casino, and i didnt receive any cashback although i did not withdraw or i played with bonus money. i meet all your requirements and your support refuses to give me the cashback.

Hello pascal79

Could you please tell us which Casino is in question?

Please send us your Casino Username via private message so we can reach out to Casino Rep to inquire about your concerns.

Thanks in advance.

Hello pascal79

We are still waiting for your credentials. Please send us via private message to be able to help you.

Thank you.

Hello pascal79

We will be closing this complaint due to inactivity of submitter.

One of the Fake casino site available on internet. Be aware.
I deposited on sol casino i get 50% cashback on astropay wallet but when i deposited 2000rs on Fresh on promotion 50% cashback in astropay wallet. They both illegal scammers not giving me cashback of 50% deposit amount its more than 10 days not a single response given to me.
Astro pay keeps declining giving cashback but on other side fresh casino keeps waiting me to wait from their (astropay) response.
How is this even possible a normal oerson can get response within 2hrs from astropay and company(fresh casino) which are partenering it didnt get a single response from them. Idont beleive in it. I got Scammed now i know.

Hello Sahil1997,

Thank you for bringing this matter to us. We will ping Casino Rep in order to check what is happening with your account regarding 50% cashback.

Keep an eye on this thread for any updates.

Thank you.

Hello Sahil1997,

Casino Rep got back to us and said that 50% cashback has been credited to your account. Could you please confirm that?

Thank you in advance.

Hello Sahil1997,

May we know did you receive your cashback?

Thank you in advance.

Hello Sahil1997,

We will be closing this complaint and mark it as Resolved.

I wanted to deposit and asked in live chat if there are any bonuses I can use with my deposit and they said no and I said even if I want to deposit and they told me no sorry keep on with your activity. So I deposited 100 everytime and asked again got the same answer. Anyway when I didn't have anything to deposit I I was checking around the page and fount that there are free spins and even a 50% bonus that could be used and becouse I didnt know where to find it I was asking the live chat. And when I asked them how can you tell me that there are no bonuses and they said well we can't do anything now but if you deposit 40 you will be able to get the bonus.

So after 800 I deposited 40 so I got 20 spins I felt it was really unfair when I deposited 8 times to be able to get a bonus and asked before every deposit and was told no to get at the end 20 spins.JET CASINO

Dear Ran79,

Thank you for sharing your experience with the LCB members. It's always best to first read the casino's T&Cs to gather as much information as possible about both the general rules and the bonuses before deciding to play.

If you need any assistance, we're here to help.

Well I have been playing for a while and the only problem I have is that it feels sometimes that they answer by writing anything just to get rid of the member. And that happend one time I write ho nothing else at all amd I got the answer sorry when we have a free bonus we will be sending to your mail, I didn't even ask. And the same reson was told to me when I asked about why they didn't inform me about the bonus when I sent more then once asking they said it could have been becouse they thought you where asking about free bonus. I said clearly I want to deposit and they asked what kind of bonus and I said again I want to deposit 100 is there any bonus for that and they said no keep with your activity and next time you probably get it so I kept untill I deposited 800 and after that I found the bonus myself.

By the way I'm upset but want you to know that it was the most trusted and fair casino for me and I just deposited there,and when things like that happens all the time that makes members distrust the casino especially when I know after I deposited 7 or 800 that it could jave been doubled or so. I hope you understand how it feels and why im upset. Otherwise the most trusted and fair casino.