Thank you

Do it, please

I want Rollino Casino to join the debate; this is a very important issue, they are trying to legalize theft.

Hello Vladan Jancic,

The casino rep informed us that the value betting violation occurred at the event (Handball/Hungary/NB I/1x2/FTC-Pler - Csurgoi KK ) not the one you are referring to. They notified us that they consider your case closed and they won't be opening it again. We already marked your complaint unresolved here as we're unable to assist you further. 

Hello Vladan Jancic,

As mentioned above, the casino representative is not willing to continue cooperating regarding your complaint, as they consider your case closed. They only notified us that a different event is flagged as value betting, not the one you mentioned.

Since we are unable to assist you further, we have marked your complaint as unresolved. If you still feel wronged by their decision, you can file a complaint with the casino licensor.

It has been 50 days, and there has been no response from your side.

Hello Vladan Jancic,

We're always doing our best to help our members but sometimes our hands are tied.

As already mentioned, the casino representative is not willing to continue cooperating regarding your complaint as they consider your case closed. If you still feel wronged by their decision, you can file a complaint with the casino licensor.

Thank you for your understanding.

Dear Jovana, could you provide me with a link to contact someone regarding my case? Rollino Casino is attempting to legalize theft.

Dear Vladan Jancic,

Do you mean contact from the casino rep? Unfortunately, we cannot do that directly, but you can elaborate on your case, and we will reach out to them to investigate further. Have you perhaps contacted the casino's support team?

Or do you mean the licensor? In that case, there is a section directly on the licensor's website where you can submit your complaint.

Hi there! i waiting for my withdraw over 3 days. I read many complaints about rollino and when they don't answer on emails something wrong will happen xD How to contact with casino financial department and get answer? :) It is possible? I asked on chat and support... they write to me that my withdraw is in line and waiting for review (this is normal procedure) and they cannot tell me more because wright department is KYC department. So since 3 days i am sending emails without answer to [email protected] but they don't answer xD support and live chat advice me to contact with KYC department and this is like circle... xD Can somebody can contact me with KYC rollino and give me answer what is going on with my withdraw? xD 

Hello kiziorro,

Could you please let us know if your account has been verified? When exactly did you request the withdrawal, and which payment method did you use? The casino’s FAQs state:

Your account must be verified to ensure a speedy withdrawal, which takes around 24 hours. Withdrawal requests are processed within 24 to 48 hours, and it can take up to five banking days to payout.

Please be advised that, due to the weekend, there may be delays in processing withdrawals. However, you can send us your casino username via private message and we will reach out to them regarding this.

Thank you.

yes my account was fully verifed... they banned me just like others who try to withdraw money xD i cannot login in to my account xd "the user have been disabled by the administrator, pleas contact with support or live chat" xd this is my situation xD 

I think my case is close like other guy above me xd

Dear kiziorro,

Thank you for providing more details and sending your casino username. From what we can see from what they sent you, their decision is final, but we will still contact them to check your account. We will let you know as soon as we receive a response from them.

i will bet my money that nothing will change ;) the decision is final and nothing will change but this is your marketing project not mine ;p i know you are part of gpwa i smarter then other one ;p but i know that Angel exist and miracle happen and this is just the money :) kind regards

Dear kiziorro,

We still haven't heard back from the casino so we've sent them the reminder.

Thank you for your patience.

No problem i listen 

Bane Lalic & MVP - Celu noc i celi dan

and i am patience and calm ;)  it is not the first and not tle last casino/bookie wrote that i am cheater xd i think there was no single casino/bookie that call me a cheater and give back my money :) law is change in Curacao but the same person get license so all in all nothing change :) I read opinion about casinos owned by Altacore N.V. and it is better to stayaway from them xD for you own good ;) kind regards JovanaV! 

pd. https://www.youtube.com/watch?v=hkSzmPnzF-o ;)

Dear kiziorro,

We've reached out to the casino rep once again and hopefully, we will get some response this time.

Thank you for your patience.

Thank you JovanaV for you work, casino was online Yestardey so i think they reading message from you site but dont answer. I noticed on trustpilot that they answer only for 5 stars review xD 

Dear kiziorro,

We've received a response from the casino stating the following:

In relation to the player's complaint – please be informed that the said user's sports betting activity was flagged by our sports engine as value betting activity.

Due to the above, the player’s account was handled in accordance with Rollino’s T&C's:

9.4. It is forbidden to engage in any Arbitrage Betting and/or Value Betting activates.

9.5. In the event of Arbitrage Betting and/or Value Betting player activity, Rollino is entitled to void all bets, withhold and forfeit all money in the player’s account, and terminate the player’s account.

I've sent you the additional details via PM, please check.

Thank you.

i never play arbitrage bets, thats for sure :) never in my whole life... i have asperger syndrom and this is against me xd but all bets can be classifed as value bets... how to defense against this? :) 

Hello kiziorro,

Here's the whole casino response:

In relation to PLAYER5830953 complaint – please be informed that the said user's sports betting activity was flagged by our sports engine as value betting activity.

According to the provider the violation took place in the following bets as an example:

2465643083723846208

International Youth | Soccer | UEFA Youth League | Market: FC Progress Niederkorn total | Outcome: under 0.5 (Odds: 2.05) | FC Midtjylland - FC Progres Niederkorn

2465946901757964609

International Youth | Soccer | UEFA Youth League | Market: Pafos FC total | Outcome: under 0.5 (Odds: 2.4) | Pafos FC - Legia Warszawa

Due to the above, the player’s account was handled in accordance with Rollino’s T&C's:

9.4. It is forbidden to engage in any Arbitrage Betting and/or Value Betting activates.

9.5. In the event of Arbitrage Betting and/or Value Betting player activity, Rollino is entitled to void all bets, withhold and forfeit all money in the player’s account, and terminate the player’s account."

the argue of rollino is fake :) why? Midtjylland game was played 05.11.2024 and Legia game was played 06.11.2024... since that time i played about 50 bets maybe 100 hundred? i dont remember... and they banned me 11.11.2024 (Independence day in Poland) xd they banned me because i try to withdraw money 04.11.2024... they find this bets and close my account xD i think i place more bets on paphos under and Progress Niedercom under xD so they just take this bets but they dont see other bets? xD  This is the way how Rollino not pay withdraw xD it is like in book Franz Kafka "The trail"  "give me a man and I will find a paragraph" ;) More over the odds was correct and setted by market :) As i mentioned early i will end like guy above me xD without money xD i am not the first and not the last one person that rollino stole the money in white gloves ;) 

Dear kiziorro,

The casino has flagged your betting activity as value betting activity, which is a violation of their Terms & Conditions. As stated in the email they sent to you and in their response to us, their decision on this matter is final. Unfortunately, this means that nothing further can be done regarding this case.

Thank you for your understanding.