Ritz Slots Support and Complaints Thread

Hi Everyone,

I am Aaron, the casino manager at Ritz Slots. We are a brand new crypto casino for English speaking audience. We have 19 game providers as of now and over 1000 slots, with 46 game providers and 4000 slots in the pipeline.

We have a 15-minutes withdrawal policy and much higher than standard withdrawal limits. Our customer support is availble to serve you 24/7 and we typically respond within a couple of minutes.

I am here on the forum to represent our casino and address any queries or concerns that you might have. Come say hi.

Cheers!

Aaron

Welcome to our forum Ritz Slots Casino Representative! Glad to have you here! 

Welcome to LCB Ritz_Slots Casino Representative! 

Thanks for signing up Ritz Slots Casino Representative! Glad to have you here, welcome 

Welcome to the best gambling forum 

I tried the 100 chip, and actually won, won a lot! I was playing through the games randomly just to get through my playthrough and trying the new games. Well, I played a few rounds of keno, they let me play keno and usually casinos pop up and say "game unavailable due to bonus" anyways, I only played a couple rounds and didn't even win anything on keno at all, and continued to skim through the games until my playthrough was done. They rejected my withdrawal because of the keno... Didn't even win anything on keno, hardly even played it. I was just trying out the games at new casino and getting through my  play through... Apparently, the hundred dollar chip is slot only but they will allow you to play anything. Casinos like this are shady and the only reason they allow you to play anything is so they can reject your withdrawals for any of the reason as they did mine... after winning, I thought this would be a great new casino but casinos that allow you to play invalid games and turn around and reject your winnings because of it, I feel is shady.... especially when it was obvious that I was just playing all the random games until my playthrough was complete. if you play here, make sure you pay attention to every little rule because it's one of those places that will do anything to reject you winnings. 

And they will reject your winnings for any little fine print rule, rather it is right or wrong. Better use a microscope for their terms and conditions 

Hello 2154395,

Sorry to hear that but unfortunately, this is a rule from their terms and conditions.

*The Casino retains the authority to withhold any excess amount over your initial deposit from your withdrawal if the bonus has been used for wagering on any restricted game.

*Please note that wagers made on restricted games are not counted towards this wagering requirement.

Please note that this is a rule that applies in most casinos.

Yeah but most casino block you from playing games, and besides, I would understand if I actually won on the game. But I was just trying out the games and won all my winnings on a reg slot… I would think customer service would be like future reference, you need to pay attention to terms. Considering only played a few rounds just to try the game and it had no effect on my winnings for my play through…. But whatever… I feel like casinos whom do that are just haha gotya! No winnings for you! lol… but it’s all good… I have deposited many times the last few days…. Casino is ok I guess… haven’t received free chip or anything for depsosits but did get couple free spins…. Still no withdrawal though

Hello Aaron please can you contact me directly. I have a very serious issue with your casino and it's very disappointing especially whenever the support agents have not been able to help me understand or resolve my issue. I have complied with all rules and just want to simply receive my withdrawal. Please contact me at your earliest convenience. it would be very much appreciated. 

My email is jca***

thanks in advance! Looking forward to hearing from you Mr. Aaron. 

Hi Jcasharp,

We reviewed your case and sent you an email around 12 hours ago. Basically, what happened was that you deposited $1.17 worth of BTC. Our casino's minimum deposit is $10 but we still try to accomodate players who erraneously make smaller deposits.

However, in you case the amount of 0.00001985 BTC was so low that our crypto payments processor rejected it due to falling below their minimum BTC payment threshold of 0.0001 BTC. I believe this might have been a typo on your part, and you might have been trying to deposit $11.70.

We have sent you the screenshot from our payment processor to your emaul address. I am happy to share more details with you either on email or here on this forum.

Cheers!
Aaron

Why then do you not process my redemption after I completed kyc? There is no other person that resides at my household that uses you guys. What 400$ is to much if a redemption. Don't be a scam artist. If your real then fix it if not. Telegram will

The online casinos seem to be caught up in a lot of unnecessary drama. Why are things so complicated? It's clear that gambling is a thrilling pastime for many, but it can also become an addiction. Money is supposed to flow in both directions and if everyone worked together, we could all benefit. It's frustrating to see the gambling industry making things so difficult. It seems like they only want money flowing in one direction. Can't we all just support each other and work towards mutual success? Let's strive to create an environment where everyone can thrive!

My brief experience with Ritz Slots has been well above that of any other casino thus far. Redeemed WELCHIP50 for $50 chip, finished play through, submit ID / $10 verification deposit and withdrew my $100 in less than 2 hours time - start to finish. 

Hello Jcasharp,

Did you manage to make a deposit?

Hello Irish Cunard,

First of all, welcome to LCB!

Could you please provide us with more details about your case?

If you would like us to contact the casino representative and try to assist you further please send your casino credentials via private message. 

Thank you.

Hello Irish Cunard,

We contacted the casino rep regarding your case, and they confirmed with evidence that this is indeed a duplicate account. Since that is strictly prohibited, there's nothing more that can be done, and we will consider this case closed.

Thank you for your understanding.

Dear Jcasharp,

The casino rep informed us about your case, confirming that you successfully deposited and withdrew your winnings. We will now mark your case as resolved.

I absolutely love this casino. Cashed out free spins 3 times since I started playing there. My 3rd withdrawal I made a mistake with my crypto address and pasted the casinos address and it was sent back to them. 12 hours later I finally noticed the address was wrong and this support agent was the most helpful, kind and understanding support agent I've EVER had. I'm sort of in love with her lol, joking but the support here doesn't paste their responses based on your questions context or even 1 particular word at some support sections of these sites paste response and it's obvious they don't actually read them. I'll always come back here, you've created a loyal customer and after the mistake in address was discovered, she got it back for me in no more than 20 minutes and into my wallet in 30! 

Aaron why am i only allowed to play 8 games with my signup bonus? especially when i have seen noone else say anything about only being able to play Ace games,Whoever that is.

Hello glendajean,

First of all, welcome to LCB!

Please send us your casino username via private message so that we could contact the casino rep and check your account.

Thank you.

Hello glendajean,

Thank you for providing your casino username. We contacted the casino rep and will let you know as soon as we receive a response from them.

Might not have much time playing here but for the most part I have enjoyed playing their slots.  They are fun and so many too choose from one can get lost in here all day. Oh yeah didn't win much but I was able to withdraw 25 on a promo with no complications and funds were available in my bitcoin almost instantly, I'll definitely keep playing and depositing here and who knows maybe next time I'll hit it BIG!!!!

I'm sorry I'm speaking of RITZSLOTS CASINO

Hello glendajean,

We contacted the casino rep again regarding your question. Please keep an eye on this thread for updates.

Thank you for your patience.

Dear glendajean,

We still haven’t heard back from the casino rep, so we will send them another reminder now.

Thank you for your patience.

Dear glendajean,

Since we never heard back from the casino reps, we would need to close the complaint due to the casino's unresponsiveness.

If they respond at any time, we will let you know.

Thanks for your understanding.

Bro it is what it is. It was how I started. Why don't you check the little message tab on the sight. Hella free spins daily for 7 days or more. I won on those and once you finish the spins you can play any other provider. 

Bro ip addresses are not hard to check. Why did you make multiple accounts? Instead of slandering them just accept you got caught 

Hello,

you should fix your slots first, i am tired of playing slots which always bug or have problems.

My name is Jeff Patin .. and I played your no deposit bonus and won last night

i wss going to withdraw 88$ it' was approved I just needed to make a 10$ deposit 

So today I went to withdraw and deposit and was denied and my 88$! Was tsken because I played 8$!to see what otherr games u had.. 

I was told that it was illegal game.. she had a bunch of rules that I didn't have access to , there was limited info on site.. 

I don't see how I can tske money for breaking rules I never knew existed.. when I told staff I was depositing the next day they only informed me to not let it sit for 7!days..this is an extremely stressful situation .. i fell I could have been made aware of such rules being I sen email explaining my plans., is. This what I call fair and honest .. I don't have this rule 

I'm sorry for misspell and bad. Use of words but this situation has me extremely uneasy and feel u stole violated my position as new manager 

CASINON RITZ SLOTS ., I won like 1800 on those bullshit games we had to play and ended up with 88$ .. in order to withdraw I had to make 10$ deposit, so I emailed and spoke with rep explaining.  They sent me something about not letting it too lon

went to deposit and withdraw ,  they denied the withdrawal because they said I played an illegal game and showed me some rules that were not on site.. so I'm out of everything because i decided to try a few different games ...

Well they do claim in the bonus that max cashout is 88, but as for the terms, were they terms of the bonus itself? I play there a couple times a week and haven't had any issues so just curious 

I won the no deposit bonus last night .. upon trying to withdraw I was told I needed to deposit 10$ .. fair enough.. so I contact support through message and email explaining my plan to withdraw and deposit the next day.. I was sent something about after 7 days u lose money 

so I wanted to check out some other games do i played 8$.. went to deposit and withdraw. Was denied because she said I played illegal game, when I thought that was money I won and was mine to with.. 

rather she took 80$ sent me some rules thst I didn't have access to on the site I was using.. no where on that site could I find the terms she had secondly why was I not explainied somethinh like this 

Nah bro ., it doesn't go into any detail about bonus. She is saying thst it was legal game even after I won..so she took my winnings . She has a rules and requirements but they are not on site 

they just opened the casino, and instead of being correct and fair, they won't even pay that modest $80... and I was thinking of making a deposit, because they have a 500% bonus. Now I understand perfectly why they give such a bonus, and why their welcome bonus is even 100$.

Hello Jspatin,

First of all, welcome to LCB.

May we ask which games you played? And did you claim any bonus? Please note that the casino's T&Cs state the following:

(c) The Casino retains the authority to withhold any excess amount over your initial deposit from your withdrawal if the bonus has been used for wagering on any restricted game.

Please send us your casino username/ID via private message so we can contact the rep and check your case.

Thank you.

Hi, I left a review for Ritz Slots and you responded. The site was having so many technical issues making it very frustrating just trying to play. You offered to add the chip once again and I sent user name and still haven't gotten a reply from you 

Hi ericadawn11-0,

I see that my team already has already credited the chip to you again. My apologies for your initial experience with us (the latency issues that impacted us over the weekend). I am happy to report that those issues have been fixed for good.

Furthermore, please check your email. I think you will like what you wil see in there. :)

Cheers!
Aaron

Hi Mr. Mileena,

My sincerest apologies for the hiccups on our site. Those were caused by an unprecedented amount of traffic we saw lately. I am happy to inform you that our devops team has smoothed things over for good. But don't take my word for it. Contact our awesome support team for a $20 chip on the house to check things out yourself. :)

Cheers,
Aaron

PS- your profile pic gave me PTSD. My wife regularly kicks my Liu Kang's butt with Mileena.

I think you should give them another shot! Your experience was very similar to mine but they made it right and went above and beyond to make sure that I knew that they are in it for the long haul... I wouldn't be surprised if you get an email from them with a chip added to make up for the bad game play. Their servers couldn't handle the massive amount of people joining and they've been working around the clock to fix this issue... this has become my go to casino! 

No worries! I am super pleased with the extent your team went to to make sure all was good with me... I am totally happy with this casino and will be a regular here!

I am currently very dissatisfied with Ritz slots. I'm being told I have multiple accounts associated with my IP address but I have ONLY ONE account. I'm unable to withdraw my winnings, imagine that, for that reason.  It really pisses me off that im being denied for that reason when I know for a fact that I have only one account. $100 is not going to make or break this casino! It's ridiculous!

Hello Heather Friday,

Please send us your casino username via private message so we can contact the casino rep and check your account.

Thank you.

Hello Heather Friday,

We're still waiting on your casino username/ID, if you would like us to contact the casino representative and inquire about your case please send it via private message.

Hello Heather Friday,

Since we never received your username we'll consider this complaint CLOSED due to the submitter's inactivity.