Red Dog Casino, Slots Empire Casino, Aussieplay Casino, El Royale Casino, Las Atlantis Casino Support and Complaints Thread

Envié todos los documentos necesarios, hice todo lo que me pidieron y al final dijeron que mis documentos eran falsos e inventaron millones de excusas para no pagarme, luego insinuaron que me devolverían el depósito y hasta ahora estoy esperando. .. falta de honestidad con Quien juega ahí quisiera una resolución, deposité 45 euros para poder retirar el monto que gané en el casino y hasta ahora ni el monto de mi depósito ni el monto que gané, RECORDANDO QUE HABÍAN CONFIRMADO QUE TODO ESTABA APROBADO, INCLUSO HICE MI SOLICITUD PARA RETIRARLO Y NADA TENÍA QUE VER CON EXCUSAS PARA NO PAGARME

FUE EN EL CASINO AUSSIER

login:Paolo****

Hello PaoloA21,

First of all, welcome to LCB! Glad to have you here. 

Thanks for sharing your casino credentials with us! 

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Hi, Thank you for your feedback.
Please be informed that documents verification is only one time required procedure which guarantees funds will be received by legitimate owner on time. I've been in touch with a Casino representative regarding the matter and was informed that your account was approved for withdrawals, however the additional confirmation was required upon Payout approval and you've been informed accordingly. Since then, there was no further communication neither with requested documents nor for refund confirmation. Also, I was informed that you've been emailed once again, please check your mailbox and reply, so the matter could be resolved as soon as possible. Should you have any questions we'd be happy to assist.

Hello PaoloA21,

Please follow up on the casino's last email to resolve the matter as soon as possible. The casino said that as soon as you reply and confirm payment info, they will refund the funds immediatelly. Keep us posted.

Thank you.

I confirmed everything they sent, I'm waiting.

Hello PaoloA21,

Thanks for the update.

Keep us posted.

Hello PaoloA21,

Any updates?

Hello PaoloA21,

We will close this complaint and consider it Resolved.

If you reply and state otherwise, we will Reopen it.

I submitted all required documents, complied with all requests and in the end they claimed my documents were fake and made numerous excuses to avoid payment. Later, they suggested returning the deposit, but so far I'm waiting. This lack of honesty requires prompt resolution. I deposited 45 euros to be able to withdraw my winnings at the casino, but I have not yet received the deposit or the winnings. It is important to remember that the approval of all documents was confirmed and that I even requested withdrawal without any reason to avoid payment.

IT WAS AT THE SLOT EMPIRE CASINO

login: EnzoP7****

Email:EnzoP74i****@gmail.com

Hello enzopineda7,

First of all, welcome to LCB! Glad to have you here. 
 

Thanks for sharing your casino credentials with us.

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Hello enzopineda7,

We have reached out to the casino again.

Keep you posted.

Hello enzopineda7,

The casino rep got back to us, stating they were looking at your case.

Keep you posted.

ok I am waiting

Hello enzopineda7,

The casino rep responded, and we were informed that the provided documents were not approved due to missing additional information that had been requested accordingly. After additional documents had been received (a selfie with proof of address), they noticed forged proof of identity, which led to account closure and winnings termination. The deposit will be refunded into the BTC wallet provided shortly.

Considering the casino rep's response, I will close the complaint and mark it Resolved.