tough_nut wrote
Hello FuRuiAn,
Thank you for sending your casino username. We've contacted the casino representative and referred to your complaint. We'll update you on this thread as soon as we receive the response.
Is there any need for the screenshots of my account information or the email exchange with their billing?
This is the first email I received from their billing after my initial $899 withdrawal request.
"On Friday, June 2, 2023 at 08:48:08 PM GMT+8, Red Dog Casino - Billing <[email protected]> wrote:
Hello Ryan,
As far as we can see, you have been playing with the free bonus SMART_10_PT for slots. Please be kindly advised that the maximum cash out of the free bonus is $30. Please refer to our General Bonus Terms, point 24, where stated the following:
If the maximum payout limit of the bonus is lower than the minimum amount allowed for payout ($150), the difference has to be deposited.
Therefore, for us to approve the payout request of yours, you need to make another $120 purchase, so the payout amount can reach the minimum $150. Once you make a deposit, you can place a withdrawal request and it will be taken into consideration and approved within the mentioned timeframes.
If you ever need any assistance, our friendly customer support representatives are available 24/7 on Live Chat.
Sincerely,
Jenny Reed
Billing Department
Red Dog Casino"
Like I said, I made two more deposits after this email, one for $200 and one for $120. So I'm unsure why they still say that my withdrawal request cannot be completed. I've no idea what that requirement she mentioned for them to fulfill my withdrawal requests means.
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