Red Dog Casino, Slots Empire Casino, Aussieplay Casino, El Royale Casino, Las Atlantis Casino Support and Complaints Thread

Thank you.

Best regards,

Sydney... 

You're very welcome Yusufyakup. Have a great weekend!

Hello mazzica, 

I checked the case with the Billing department and was informed that you are welcome to request the withdrawal. Please let us know if you have any questions or concerns.

Thanks,
Daniel

Hello Daniel,

many thanks, I confirm I was able to request the cashout I will let you know when the payment will reach my end.
Sydney please keep the case open till then.

Kind regards

M.

Hello mazzica,

Sure, please keep us updated on this.

I have been waiting for a week now for my documents to be approved in Slots Empire. I was told it only takes 3 business days were beyond that. What's frustrating my documents are already approved at their sister casinos Aussie Play and Slots Royale. I have requested help from the direct support it hasn't help.  I have enjoyed playing at their casinos and can only hope this issue is a one time problem. At this time I'm going to take a wait and see approach.  The staff and chat have been excellent but it hasn't resolved my problem. 

Hello daveflorida,

Please private message me your casino username and we're going to get in touch with the Casino Representative.

Hello daveflorida,

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello daveflorida,

I have checked your gaming account with the casino representative and have been informed that required documents have been received and accepted.
The gaming account has been enabled for the further payout request, please make sure to use the wallet ID you have confirmed while validation of your account. If you have any arising questions - please contact Customer Care anytime as they're available 24/7.

Regards,
Daniel

Problem solved can't thank LCB enough for getting the ball rolling.  My documents were approved! 

Hello daveflorida,

We're glad to hear that. Thanks for letting us know! 

Hi there,

I have received an approved payment email and that it will be sent to the provided BTC wallet shortly. The money is no longer in my balance neither on my wallet, transaction shouldn't take that long, with any other casino it's handled instantly or max 30 min.

I asked in chat about this and the answer was "The money is coming - It will arrive in your wallet as soon as possible".

I kindly ask the casino to finally send the money as there is no sign of it in the blockchain.

Thanks again

Hello mazzica,

Thanks for letting us know. The Casino Representative has been notified. 

Hello mazzica, 

We've got the confirmation from the payment solution that payment was sent, a total of 0.10739477 BTC. Please check if it reached your Bitcoin wallet.

Thanks,
Daniel

Hi there, yes payment reach my end, thanks for the support.

I wish a Merry Christmas to all of you.

Mazziccas

Thanks for letting us know mazzica! Merry Christmas and Happy Holidays to you too! 

Hello Sydney,

I would like to ask Las Atlantis casino to please process the other Bitcoin cashout requested on 23.12.

Thank you

Hello mazzica,

We've notified the Casino Representative. Keep you updated.

Hello mazzica,

The second Bitcoin payment was sent. Please check if it reached your Bitcoin wallet.

Thanks,
Daniel

Hello Daniel, money received - thanks for the support.

Kind regards,

Mazzica

Hello mazzica,

Glad to hear that. Thanks for letting us know!

Hi Daniel

I would like to take the opportunity and ask you a little help..

i made a deposit at las atlantis casino and then i sent some documents to process my withdrawal ... can you check why it is taking so long to validate my document and release my withdrawal???

username: brenopi300

thank you in advance for your attention.

Cris..

Hello cris19,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi Cris,

Thanks for your request. Documents validation usually takes a couple of business days to get the account approved. I’ve contacted the casino representative and have been informed that your account was approved by now. Please let me know.

Regards,
Daniel

Hello Daniel

I received the confirmation by email and requested my withdraw.. as soon as I receive my payment the lunch it is on me... 

thanks!!!

Hello cris19,

We're glad to hear that. Thanks for letting us know! 

Casino: Las Atlantis

Username: JARVISPA12

Hi so Im trying to find out what is happening with my account validation so that I can put in for a withdrawal. I sent my paperwork in 4days ago and still have not heard anything back.

Thank you,P

Paul

Hello Paul Jarvis,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi Sydney,

Las Atlantis did contact me and was told I need to provide a validation for BTC. Would it be possible for you to let know I've sent it? Thank you so much for your assistance with getting everything moving.

Paul

JARVISPA12

No worries, I've notified the Casino Representative. You're welcome.

Could I ask one more favor. Can you ask them to look at my BTC payout request. I have a minor emergency and need the money to get a new tire for my car so I'm hoping to get things moving along asap. 

Thank you again for your assistance,

Paul

Hello Paul Jarvis,

The Casino Representative has been notified.

Hello Paul,

The casino representative confirmed the receipt of the Bitcoin address and informed that payout request will be processed the next business day on Monday.

Regards,
Daniel

Casino: Red Dog Casino

Hey,

here is my situation:

I sent all my documents on Jan. 11th for account validation, and I still have not heard anything back.

Can you please help me on this?

 Thank you

Hello yx1214,

Could you please send me your casino username to PM inbox and we're going to notify the Casino Representative.

Hello yx1214,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked him to check what's going on with your account verification. Please keep an eye on this thread for updates.

I received a notification saying that my payout for BTC was approved at about 4am pst. But it still hasn't shown up in my BTC wallet. Can you please have them look into it for me or let me know how long it usually takes?

Thanks,

Paul

Casino: Las Atlantis

Username: JARVISPA12

Hello Paul Jarvis,

We've notified the Casino Representative and asked him to check this. Please keep an eye on this thread for updates.

Hello yx1214,

The status of the request is getting updated automatically in case of new emails received. The casino representatives bring their apologies for any possible delays caused by this and have already confirmed your account being approved for payouts by now.

Regards,
Daniel

Hello Paul,

The casino representative informed me that the payment has been processed. A total of 0.02598545 BTC was sent. Please check your Bitcoin account.

Thanks,
Daniel

Hello Daniel

I would like to take the opportunity and ask for your help regarding the cashier of the casino el royale..
I have been trying to request a withdrawal for two days, but the cashier is blocked for this...I sent all the necessary documents and completed my deposits and now I need to withdraw my winnings..., if you can take a look for me I will be extremely grateful.

username: todosx333

thank you

Hello Daniel

you can disregard ... the problem has already been solved

thank you

Hello Marconi7,

No worries. Feel free to contact me if you require any further information.

Regards,
Daniel

hello Daniel..excellent!

i requested cashout on thursday and as the deadline is 3 bussines day useful to process a payment I have to wait....I am sure everything will work out and they will meet the deadline ..

thank you and have a great weekend

Marconi

Hello

a brief update....

I read here some comments on payments slow however it was not this my experience in el royale casino...today i received my payment and the whole process between document verification and withdrawal took less than 3 days... if these guys had any problems in the past I confess that they are working hard to improve and that deserves special attention ... for now they are congratulations and on the right track.

greetings

Marconi :)

Hello marconi7,

Thank you for letting us know! We're glad to hear El Royale Casino has improved the KYC and cashout procedure.

Hello, does anyone know how long it takes to receive a withdrawal from Red Dog Casino? I recently won 12k (yay!), sent my documents on the 22nd, had to resend banking validation. Does that set me back another 3 business days? Any help from LCB is appreciated. I've been a little concerned after seeing some bad reviews. Also, how often can I withdraw as it says only 2,500 at a time. Any advice is welcome. Thanks! 

Hello, I'm new to LCB and was wondering how long it takes for Red Dog to complete a withdrawal and get it sent? I sent my documents for a 12k win on  April 22. I'm worried as I have read some bad reviews. I am not complaining just patiently waiting. 

Hello Hairflair,

Thank you for your request. The payout process takes 3-4 business days for the bank cards. Document validation takes up to 3 business days.
May I have your username please to check the status with the Casino representative?

Thanks,
Daniel

Yes it is Sparatica. Thank you so much!