Red Dog Casino, Slots Empire Casino, Aussieplay Casino, El Royale Casino, Las Atlantis Casino Support and Complaints Thread

Hello Hairflair,

Congratulations on your win! I’ve been in touch with the Casino representative to get more details regarding the matter and was informed that your account has been approved for payouts. You are welcome to proceed with your first payout request. The time frames of approval depend on the payout method you choose.

Should you have any questions please let me know.

Thanks,
Daniel

Thank you sooo much! I did get approval and have requested my first payout. It will take up to 3 business days. I will let you know when it it received. I really appreciate LCB and I'm so glad I found it through google. I believe it has been a tremendous help already!

Hi Daniel! I put in my request for 2,500 yesterday morning the 28th of April. I chose the debit card withdrawal method. It says it's been requested. Does that mean it isn't approved yet? I'm a little confused. Thanks for helping me understand as I'm not used to withdrawing often. I know my verification has been approved but how long do you think it will take now? 

Hello Hairflair,

The Casino representative confirmed that your payout has been already approved.
Please expect funds to reach your card during the next few business days.

Thank you,
Daniel

Thank you Daniel! The most recent email I received did say I was approved however it said to allow 10 business days for processing debit card. I'm hoping that it won't take that long. I appreciate your help

I still haven't received the money yet....I don't understand why it takes so long..

Hello Hairflair,

Daniel has been notified. Please keep an eye on this thread for updates.

Thank you. I still have not received my money as of  today. I'm so discouraged with Red Dog casino at this point. Hopefully Daniel can help me with this as soon as possible.

Hello Haiflair,

Daniel is out of the office until Monday, but he asked finance about your payment and was told that your payment has been out and should reach your bank card soon. He is waiting for more details from the finance team and will keep us updated. 

Thank you Sydney

Here is an update. I did receive my first withdrawal of 2500 from red dog. It was in my account on Friday May 7th. I put in for my second withdrawal of 2500 on May 3rd and it was approved on May 7th. I'll let you know when I receive this one. Overall I can't say that I am unhappy with Red Dog. I did actually win money, it's just a slow process..I did notice that now that I have won,  there are no bonuses or coupons available anywhere in my account. Thank you again for your help Daniel!

LOL!

Sorry, but that's funny.

I stumbled across this looking for something else, but i wanted to take the time to share my point of view on something based on my observations as well as personal experiences over the last few months.

It appears that at some point you became aware of potential issues and/or maybe realized there was a general degree of shadiness or unknown surrounding this casino. Perhaps at one point worried you weren't going to get any of the money out, possibly drawing the conclusion that are lucky to have received anything at all.

I do want to say, that although i don't have any experience first-hand with this particular casino's cash out procedure, i can say for certain that based on the group they are affiliated with they are on my personal "no-expectations / no-deposit" list, a feeling i am sure many share.

Based on that fact alone, you are very lucky indeed. However, I stand here today with a strong belief that leaves zero doubt in my mind; if not for LCB's transparency and devoted commitment to the online casino and gambling community as a whole. Without their drive and sincere passionate desire for making it a safe and better place for players and casinos alike, which is still building momentum yet already has had noticeable impact, it's safe to assume that had this occurred to you even just 2-3 months ago, well the truth is you might still be fighting hard just get an e-mail reply.

Hopefully you have now discovered what is needed in order to make wise and informed decisions when choosing an online casino!

I believe in the mission and i challenge anyone to come here, use the resources they've provided free of charge, a wealth of information that can be used to make smart decisions. Gambling is a challenge already, you shouldn't have to gamble more when you're finished and are ready to just cash out and go.

I am happy that your situation has a positive ending thus far, and wish you the best with the rest!

-walder, proud LCB member

Thank you Walder for sharing your input on this. I am fairly new to online gambling and I am so very happy to have found LCB. I came here as soon as I won the money so I get get a head start on the lengthy waiting for an email and verification. I'm so glad that I did because I believe it did help speed up the process. And yes, you are correct, my instincts were telling me something seemed shady. 
 May I ask what casinos you prefer to play? Thanks! 

Hello Hairflair,

Thanks for the update! Please let us know when you receive your second withdrawal.

Out of respect to the topic of this forum, i don't feel it would be appropriate to discuss here, My above comment may be pushing that enough as it is, but let's call it motivation for doing better in the future and allowing people to see that transformations actually *are* taking place. 

If i can figure out where i'll make a post here in a bit.

-w

Thank you  

Hi Sydney. Nothing yet...hoping tomorrow to avoid waiting the weekend. Last time it took 6 days. Hoping the same with this withdrawal. It was approved early on the 7th. Tomorrow is the 14th. I'll let you know.

Sydney,

Where would I leave feed back for El Royale Casino? I have actually had very good experiences with them and wanted to share. Thanks

Hello Hairflair,

You can leave your feedback on El Royale review page HERE and also in this thread HERE where we shared the video about the cashout at El Royale.

Hi Sydney, I just wanted to let you know that I did receive my second withdrawal yesterday from Red Dog Casino. I'm very happy about that! Thank you again for your help!

Glad to hear that Hairflair. Thanks for letting us know! 

I have win 150$ with AUSSIE PLAY Casino, I had in my balance more than 300$ when I have finished the wagering, they have kept only 150$, the maximum that I can win with the 50$ signup bonus given to me. I have asked live support about documents and I have sent all necessary but today I have received an email that proves that the casino not serious and try to scam and confuse me, they want that I make a deposit then wager it 1 time also and that they will delete also the 50$ bonus from the amount, I'm sure nothing of this rules are in the bonus rules and live support have not talked about any deposits, only documents and then i can request my winning!! It's very stupid and very clear that they want to scam me and don't have Fairplay! I have been with 

Hi,

Please check what is stated in casino T&C:

2. Before the first payout is confirmed, the Customer should place at least 1 (one) deposit. To honor our Security Policy, the Customer should wager at least 1x the initial deposit value.

 I have a question for the rep. @ reddog.                        Why is there No deposit option in my cashier for BITCOIN? I have made Bitcoin deposits in the past but no longer listed in cashier!                                                        Thanks,  Reddog Acct. - quballxxx

  P.S. Also El Royal the same. No Bitcoin Deposits listed!  Acct. - quballxxx.                          I  tried live support a couple times in past but no help!

Hello quball,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi quball,

I have been in touch with the casino representative regarding the matter and was informed that the Bitcoin payment option has been fixed. Please check.

Regards,
Daniel

Thanks, I see Bitcoin deposit option has been added so I will now deposit and play!

Hello there,

Username in the casino: mazzica

Aussie Play casino is stalling my verification. I sent the required documents on the 29th of May, I received last email 4 days ago saying all was set and fine I only need to confirm BTC addrress was a static one...after that no more reply and I cannot withdraw yet.

I would like to ask you to help me to withdraw my winnings.

Thanks in advance

mazzica

Hello mazzica,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi mazzica,

I have been in touch with the casino representative regarding the matter and was informed that the last email was sent on June 4th and your account was approved for payouts today which is the 2nd business day since the last email. You are welcome to request the withdrawal.

Should you have any questions please let me know.

Regards,
Daniel

Hello

I'm not able to request a withdrawal at Aussie play casino because they haven't updated my account yet... the problem is they take a long time to resolve anything and it's frustrating...  Please, I would like to know if anyone can help me with this... 

Username:  traco3333

Thank you

Hello Triginelli,

We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

please...disregard the question..the problem was resolved and the cashier released at the same time I wrote this Comment

Thank you

Hello Triginelli,

Glad to hear it's been sorted out! Thanks for letting us know! 

hello

Could the casino representative help me with my withdrawal?
username: esportiva60 ( Aussieplay casino)

it's frustrating to wait too many days for a withdrawal...hope they can improve on that.

thank you

Hello elize34i,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello elize34i,

Thank you for your feedback. Please be informed that approval of Payout request might take a certain period of time which has been mentioned on the website for every particular type of payment. I’ve been in touch with a casino representative regarding the matter and was informed that your Payout request has been already approved and will be processed in the next couple of hours.

Should you have any questions please let me know.

Thanks,
Daniel

hello

I received a confirmation email..

thank you

hello

after a week I received an email today informing me that my withdrawal was approved however they didn't send the payment...I consulted btc network and in exactly moment there no bitcoin transaction related to my BTC address..

the deadline for payment is not 3 business days?? why do i have to wait 10 days or more???? there is a deadline yes , but this deadline has already expired two days ago..

Hello elize34i,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello elize34i,

Thank you for your feedback. Please be informed that your Payout has been approved and initiated on August 13th and confirmation email has been sent accordingly. Though it was processed within 24 hours after confirmation due to our wallet maintenance.

Please check if the payment reached your account on Saturday.

Thanks,
Daniel

Hello

I received payment BTC on Saturday

thank you

Hello elize34i,

We're glad to hear that. Thanks for letting us know!

I am a newbie but from what I can see is that many of these casinos take your deposits instantly but the withdrawal process is so unnecessarily complicated, lengthy and unpleasant that many people just walk away (myself included) 

P.S.: This site is amazing!

Hello, my user name is CCRIDER00

 I feel that I was treated unfairly by a certain casino and want to make a complaint That particular day I had  started out with a $100 deposit  and 135 bonus points. After a few decent wins on  777 ,I switched to diamond Fiesta . It ended  my session for “inactivity “ while actively playing  and when i signed back in my bet had increased from  0.50 to 50.00? .  Since I lost $200 in two seconds, I stopped everything and contacted them via chat. I spoke to several reps and got disconnected halfway through . By the time, I was connected to the VIP rep , my history of the 777  bets and winnings had magically disappeared 

"if  a game malfunctions the players balance returns to the last full amount before the malfunction “ which was $267 plus bonus pts.I chatted with Evan and initially he took the $67 that was left after the $50 spins and my account was now showing 235 bonus pts Finally he changed it to $100  ,my deposit , and no bonus pts thereby losing what I had won on the other game . He said that I had violated the terms of the bonus but I did not hit the increase bet button 12 times as it increases incrementally nor have I ever made more than a dollar bet on any slot machine  at this or any of the sister casinos, which is evident when looking at my history.

I feel this is not in accordance with the terms and conditions 

Thanks for listening

Hello Constance Ciccone,

Could you please tell us the name of the casino where you had this issue and we're going to notify the Casino Representative?

The casino is El Royale. Thank you

Hello Constance Ciccone,

Thanks! We've sent an email to the Casino Representative and asked him to look into this. Please keep an eye on this thread for updates.

Hello Constance Ciccone,

We have checked your playing records and couldn't spot any malfunctions from the Casino side in regard to your bets or any other parts of the games "Diamond Fiesta" and "777". Even though you claim that you have not pressed the "bet increase" button yourself, there are still no tools for the Casino to control this feature remotely during the playing session, also your gaming history remains available in the menu.

One of the games you were playing called "777" has a built-in feature, which gives you an opportunity to hold certain reels and only spin the ones you have chosen. Let us kindly inform you that while using this feature, your bet amount increases automatically in accordance with the rules of this particular game, which in your case resulted in the violation of the maximum bet amount placed with a bonus even before the aforementioned bets for $50 took place. Speaking of "Diamond Fiesta", even though it doesn't have the possibility to hold the reels, the maximum bet selector is located by the very left side of the screen, which makes it possible to tap on it by accident if you are using a mobile device.

Considering everything stated above, although we're truly sorry that you have encountered such a displeasing situation, we are not able to confirm that the aforementioned issue took place due to a malfunction from the Casino's side, hence, we are not able to fully return the funds. The maximum bet amount with a bonus was violated several times in both games so technically, you would not be able to cash-out from this bonus even if you kept playing with it. Our VIP Host Evan offered to reset the deposited amount with or without a bonus on top, and the latter option was agreed with you.

We truly care about your experience and are still eager to find a common ground in regard to resolving the matter. Do not hesitate to contact the support team and Vip Host with any questions.

Regards,
Daniel

I am a VIP player at Aussie Play and have spent a ton of money with you guys. I submitted a request for a payout on Thursday 9-30 for $2500. The request, 5 days later, was authorized for $500. I immediately replied and looped in my host because the remainder was put back in my account surely with the hope I would play it down and you wouldn't have to pay. Now I have resubmitted a request for the remaining 2000. So instead of paying what I should have been paid, the billing is going to make me wait longer to get the original amount because I have to submit a new request! This is madness. I understand what your terms say but this is a clear attempt to get my to lose so you don't have to pay and I won't be spending another dime until it's paid out.