Probation [successful]: Playamo and Bob Casino

Dear members,

Playamo and Bob Casino have been on our Warning list since 21 June 2018. At the time Playamo and Bob casino were allowing USA players to sign up, deposit and play via cryptocurrency although USA was a restricted country. Our team appoached the casino and both of the sites now ensure that US players are restricted from signing up.

Since then there have been no further complaints about this, we have decided its fair to place the brands on probation.

We kindly invite you to share your experience, questions, concerns and complaints with us in this thread. 

Thank you. We look forward to hearing from you.

I just checked their site. I tried posting a reply to the above but it seems to have crashed after posting. Short version.

Their name has changed to dama nv from direx.

A previous rep posted their licence link in another forum about 2 years ago. That link now states they are not a valid licence.

They no longer have the badge licence, a requirement of their registration listed on their site. So they would seem to be in breach in a number of places. 

Ree attached

Hi Hayati Gok,

Thanks for your feedback. We'll check on the license of these brands. Can you please private message me your casino username so we can check your account with the casino rep? 

Hi Guys,

Can anyone give me some advice with regards to what cource of action i can take against Playmo Casino, a couple of years ago they closed my account while i was busy with the verification process in order to withdraw the 200 000 Rubles i had won with money that i deposited.  There were no bonuses involved and the money i won was 100% in accordance with Playamo casino rules and regulation.  In short they had no legal reason what so ever to close my account and take the money i had won.  Further more they have never provided me with an anwer as to why they have closed my account.  Please see  below latest emails between myself and Playamo Casino representative.

I hope i posted the complaint the right way and i really hope someone out ther can help me sort this thing out wiht Playamo. My Playamo account username was [email protected]

.



Martin Jonker
Sat, 03/13/21 12:09 pm

Logan,

Please read your emails to me, you have not provided me with an
exhausted amount of information at all. I still don't know why my account
was closed and why your casino stole my money. You telling me that your
administration department closed my account doesn't help me understand who
at your casino is responsible for stealing my 200 000 rubles.

Please be aware, i will make 100% sure for the rest of my life every
opportunity i get on every website i can find where gamblers visit, there
i will post for everyone to see what Playamo did to me. I think it is
scandales and i will never ever let this go.

Regards,

MC MINING




Logan
Sat, 03/13/21 9:07 am

Dear Player,

We have provided you with an exhaustive answer regarding this situation, unfortunately, there is nothing to be added regarding this issue. Sorry for the inconvenience caused.

Best regards,
Casino Support Team




Martin Jonker
Sat, 03/13/21 8:49 am

Can you please ask your administration team why they closed my account and
where is the 200 000 rubles that was in the account. Can someone explain
to me why this would happen please.




Martin Jonker
Sat, 03/13/21 8:46 am

To be clear the was 200 000 rubels in my account. Why else would you have
suspended my account?




Jerome
Sat, 03/13/21 6:26 am

Dear Player,

The decision was made by our administration, and there were no winnings left on the account. It is empty.

Thank you for your understanding.

Best regards,
Casino Support Team




Martin Jonker
Sat, 03/13/21 5:29 am

Good Day,

Why was my account closed and why did you confiscate my funds? How can you
do that without just cause?

Regards,

Jerome
Sat, 03/13/21 5:23 am

Dear Player,

Thank you for your email.

Please be informed that your account was closed as per our administration's decision. The decision is final and non-debatable.

Best regards,
Casino Support Team




Martin Jonker
Sat, 03/13/21 5:13 am

Good Day,

I have tried everything to resolve my account closure and funds
confiscation issue with your Casino, no one has contacted me or explained
to me why you closed my account and how to go about resolving the issue.

I am now going to complain on every possible website used by gamblers in
order to make people aware of how you treat your loyal members.

Regards,

Chat now Powered by HelpDesk

Playamo Customer Support
12:14 (5 minutes ago)
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Your ticket is now solved!



Account closure and confiscation of funds





Logan
Sat, 03/13/21 12:14 pm

Dear Player,

The decision was made by our administration, and there were no winnings left on the account. It is empty.

Thank you for your understanding.

Best regards,
Casino Support Team




Martin Jonker
Sat, 03/13/21 12:09 pm

Logan,

Please read your emails to me, you have not provided me with an
exhausted amount of information at all. I still don't know why my account
was closed and why your casino stole my money. You telling me that your
administration department closed my account doesn't help me understand who
at your casino is responsible for stealing my 200 000 rubles.

Please be aware, i will make 100% sure for the rest of my life every
opportunity i get on every website i can find where gamblers visit, there
i will post for everyone to see what Playamo did to me. I think it is
scandales and i will never ever let this go.

Regards,

Logan
Sat, 03/13/21 9:07 am

Dear Player,

We have provided you with an exhaustive answer regarding this situation, unfortunately, there is nothing to be added regarding this issue. Sorry for the inconvenience caused.

Best regards,
Casino Support Team




Martin Jonker
Sat, 03/13/21 8:49 am

Can you please ask your administration team why they closed my account and
where is the 200 000 rubles that was in the account. Can someone explain
to me why this would happen please.




Martin Jonker
Sat, 03/13/21 8:46 am

To be clear the was 200 000 rubels in my account. Why else would you have
suspended my account?




Jerome
Sat, 03/13/21 6:26 am

Dear Player,

The decision was made by our administration, and there were no winnings left on the account. It is empty.

Thank you for your understanding.

Best regards,
Casino Support Team




Martin Jonker
Sat, 03/13/21 5:29 am

Good Day,

Why was my account closed and why did you confiscate my funds? How can you
do that without just cause?

Regards,

Jerome
Sat, 03/13/21 5:23 am

Dear Player,

Thank you for your email.

Please be informed that your account was closed as per our administration's decision. The decision is final and non-debatable.

Best regards,
Casino Support Team




Martin Jonker
Sat, 03/13/21 5:13 am

Good Day,

I have tried everything to resolve my account closure and funds
confiscation issue with your Casino, no one has contacted me or explained
to me why you closed my account and how to go about resolving the issue.

I am now going to complain on every possible website used by gamblers in
order to make people aware of how you treat your loyal members.

Hi martinleej666,

We'll notify them about your post but since it was a couple of years ago I don't know if they are able to look into it now. However, we'll bring this to their attention and let you know if we hear from them. 

Dear LCBers,

We would like to let you know that Playamo and Bob Casino have passed the probation period successfully. There have been no complaints regarding these two brands so now we can safely take them off the Warning list. However, they will still need to work hard to gain players' trust and offer them the best possible service.