CLOSED: Princess Win Casino

Hey everyone! It is a lot of pleasure for me to be an official rep of our casino here at jswqzs.com !

My name is Vitali, and I am head of casino operations at Princess Star casino.

Of course first question from players will be what games Princess Star casino offers? Answering - we have games from Amatic(outstanding games, I love it personally), SOFTSWISS, Betsoft, Ezugi, Endorphina!

Second question for sure will be about withdrawals. We trying to process all withdrawals within 1 hour. In rare cases withdrawal can take up to 8-10 hours.

Third question probably can be about verification. We verify accounts within a hour. Very rare it can take up to 10 hours.

We have nice welcome bonus, and monthly reload bonus. Plus you can add there regular freespins giveaways, facebook promotions, reload bonuses.

I am an active casino player myself, so I am pretty sure we will have great chat and great experience here.

Let me know if you have any questions

Well, this is my Hello to all of you 

Best Regards

Vitali

Update: Princess Star casino rebranded to Princess Win casino Dec 2016.

Hi Vitali,

Welcome to the forum 

Welcome aboard Vitali! We are more than happy to have you here  >:>> <htg>

my review of PrincessStarCasino

i was looking for a casino with Amatic software, other than the only casino i was playing at with this software. well it wasnt an easy find, but the biggest search engine on the web, got me at a place called PrincessStarCasino.
when i looked for more information on a couple of the most reputable sites on casino's, i found nothing...
so i looked at the terms and conditions. great indication for your chances of actually getting paid your possible winnings. the T&c's were very clear, no difficult language and well... not a lot. so no lists filled with what you can or cant do, no iffy bonusterms whatsoever...
you can claim or decline a bonus before depositing and declining doesnt affect future offerings.
uploading ducuments works awesome. i dont remember seeing such a great system anywhere else. you see exactly what you need to upload. you see the picture you uploaded and within minutes they are verified (if they are good obviously).
playing... i played the welcome bonus and played a decent amount of time with it.
didnt win... deposited 2 more times that day and with my third deposit (3 deposits total 80 euro) i managed to wd 300+ euro.
that amount hit my skrill account well within the hour. from registering to withdrawing and receiving my winnings was about 6 to 8 hours.
later i played more and withdraws are near to instant (i only talk about skrill)

the casinomanager i believe, is Vitaly. he is one of the kindest, and knowledgeable casino managers i've talked with. he has a hands on approach and asks his customers what he can do to improve their experiences at princess star casino.
for example i mentioned that i would like to see the minimal withdrawable amount the same as the min deposit. the min deposit was 20 and min wd 100... this was changed within days! the minimal amount for withdrawing is now 20 so great for low rollers. such great customer service and approach i can only praise...

they give lots of bonuses, but not with crazy wagers or terms. i am here to stay for a long time for sure!

Hi Michielm1!

Thank you very much for your awesome words about our casino and about me personally!

I am happy that you happy, and this is my initial goal - to make every our player happy.

Just let me know if you need anything - and I will make sure you will get it.

Best regards

Vitali

Hello!

I am just want to give you some news - we NOW have added games form Net Entertainment! So our games portfolio is even better now - netent, endorphina, amatic, betsoft, SOFTSWISS.

Just keeping you updated what happens in our casino!

Have a nice day!

Vitali

you mean you 'NOW have added games..."?

You have eagle eyes Melcb!

Yes, my mistake, can you edit it please?

Thanks

Vitali

Done;)

Pretty frustrating experience dealing with live support yesterday -

TLDR;
Asked for cashback
CS argued with me about terms of previous bonus
CS offered 20 free spins for misunderstanding
I thanked him and asked to let manager know about issue
CS said now I can't free spins
I know I should of just let it go, but it's the principal! But boy what a waste of time. *<B-)
[hr]
Over the weekend I purchased the 100 mbtc bonus through the LCB shop.

After clearing playthrough I am left with .498 BTC, and the max withdraw is .500...perfect.

I wanted to keep playing and was planning on withdrawing and then depositing to get rid of the max.

I contacted support first, and they told me I could just keep playing as if I had just deposited the .498

I ran it up to about 1.1 before running it back down to 0.0 - all good though


So yesterday I hop on to see if I'm eligible for any "personal cashback" bonus (which I've gotten in the past) 

Chat is edited down for easier reading, unedited version (other than personal info) can be found HERE

Support in quotes
[hr]

Duration: 43m 27s (!)

**J** ----O **J** ----O **J** ----O **J** ----O **J**

Hello finallyfinally,

I'm sure Vitali will respond soon.

Thank you for your patience.

Regards,
Emma

Hello James!

I'll try to be short

First of all, my apologies that you have problems in our casino. Our CS agent misunderstood you, max withdrawal from 0.1 LCB chip is 5x, which is 0.5 - you absolutely correct. I have spoken with him, and describe him how it works - I hope this problem will not appear in future.

I credited your account with 0.1 BTC bonus with x30 WR. No max withdrawal here. I wish you luck!

Best regards

Vitali

this is what I call an excellent forum support. kudos!

Just wanted to say thanks for the bonus and I really didn't feel "entitled" to any bonus to begin with.  I was just inquiring which led to the frustrating conversation.  The main reason I made the post here was to point out the "if you ask to have a manager look at your situation, previous offer will be retracted" ultimatum. I'm not sure if it's how they were trained to handle a situation, if they didn't want to go through the trouble of contacting a manager, or if they were hoping to just sweep it all all under the rug.

Were lucky to have you here though Vitali, thanks again.

Hello James!

We never thought that you do something wrong, and you did not asked for bonus. You show us our mistake, and show it best possible way - without screaming, being rude, and so on. I love such players.

I have credited your account with 10 EUR NDB, 30x WR, no max WD.

Just to give you some fun this Friday, and just my own small thank you!

Best regards.

Vitali

Hey Guys!
i have a really bad issue with Princessstar, i guess it needs more attention because the support isn't really helpful! Last monday 11th of april around 22:38 in the evening i made a deposit of 0.024 btc,
i was waiting until it will hit my account, but it never did. i contacted them and they told
me they have problems with Cubits, the company that provide payment solutions, oke that can happen, tuesday noon still nog sign of my money, so i asked is it safe to deposit again, agent told me yes, well oke i send another 0.014 to my address so i can play, waiting and waiting and also this money is still not added, i miss a total of 0.038. i spoke with Cubits they told me they confirmed my deposits to princessstar l, but princessstar is unhelpful and really slow with things, i hope i can get better help trough here!

Hello Niels,

The casino rep has been notified regrading your issue. Hope he will get back to us shortly.

We'll keep you updated.

Best regards.

Hello Niels,

We got a reply from the casino rep confirming that it has been some  mistake between the casino and their payment provider Cubits. They sent you a PM as well.   

Please let us know if everything is OK now.

Best regards.

hi! pls answered on my complaint here https://jswqzs.com/onlinecasinobonusforum/player-complaints/princessstar-casino/

Hello oukb34rus,

The casino rep has been notified regarding your matter. Could you please PM me your casino username?

Kind regards.

Hi oukb34rus

We are working on issue with neteller and you withdrawal. The reason why we was not able to help you on weekend - payment department did not worked on this days, and we was unable to find out what is wrong with neteller account.

We will pay you today, don't worry. And sorry for that.

Princess team

MelissaN i sent my username
PrincessStar your chat for 2 days cheated me more 5 times, i have screenshots in evidence

Hi Oukb34rus,

I received your username. Let's be a little bit more patient. As you can see the casino rep has promised that you will get your winnings today.

Best regards.

thank you MelissaN. I will wait my cash-out. I think that casino values its reputation.
princessstar please open chat for me in our casino

I give now message from casino princess star. They said that cash-out on neteller dont avalible it techical problem(WHY??? I maded deposit with my account neteller and maded cash-out on it). They said that me need made cash-out on skrill but I dont made deposit with this system and now I dont have money. I writte it in my answer payments made ​​by hand because it is not my fault in this issue

please answer a casino manager he said me that dont worre and today I give my money but why should I make additional deposit if the casino issue??????

i give cashout on skrill thank you but compensation taken away  please return as an apology

sorry this is good casino they paid compensation for the inconvenience

Hi,i won 50 euro at princess star casino,had my ID verified but they refuse to let me make a deposit to cash out the money.The site clearly states they accept Neteller as deposit option but support told me they no longer accept Neteller.I checked their site after more than a week and Neteller is still listed as an option.
  I sent another email to ask them if they accept MasterCard Debit issued by Neteller for deposit and withdrawal,they told me they do but my MasterCard deposit was declined too.
  I tried another Neteller deposit again and now the site show system error but  listed the deposit as pending when it should be instant.

Hello alisak35,

The casino rep has been notified regarding your issue. Hope he will get back to us soon with an answer.

Best regards.

Hi alisak35

We are looking at this right now.

Soon you will receive information about your account and what we can offer you to make withdrawal.

Thanks

Princess team

  Got an email from princess star casino.

Please, accept our apologies for misinforming you regarding the Neteller. It should be working now.

Thank you for understanding and patience!


Best regards,
Princess Star Casino Support!

  I tried to make a Neteller deposit today and it is working indeed.Made a cashout and it was processed within 5 minutes.Thanks Princess team,excellent support!

You're more than welcome!

Forgive us for such small mistake from our side, we will make sure that this will not happen again!

Princess team

Hi Vitaly, thank you for your serious job on Limoplay and daistcasino, i know this casino is a sister casino but i m very disappointed on this conversation, after waiting more than 24hours to contact the customer service and an unanswered message left in an offline form.

here is my concern :

Princess Star - Live Chat:
Hello, thank you for playing at our casino! How could I help you? Hallo! Danke, dass Sie in unserem Casino spielen! Was können wir für Sie tun? Здравствуйте, чем мы можем Вам помочь?
21:57kais ben rachid:
hi
21:57kais ben rachid:
finnaly i can talk with you
21:57kais ben rachid:
from yesterday i was trying
21:57kais ben rachid:
i m a new member yesterday i registered
21:58kais ben rachid:
and i didn t get the 20 free spins on starburst
21:58kais ben rachid:
can you please activate them for me please
21:58Princess Star - Live Chat:
Please, wait a moment I'll check it.
21:58kais ben rachid:
ok
21:59Princess Star - Live Chat:
Unfortunately, this is a special promo and you are not entitled to it since your country is not on the promo list.
22:00kais ben rachid:
but there is a restricted list and my country doesn t appeaar on it
22:00kais ben rachid:
i m also a member of LCB
22:00kais ben rachid:
latestcasinobonus.com
22:00kais ben rachid:
and i registered through it
22:01kais ben rachid:
https://jswqzs.com/casinos/princess-star
22:02kais ben rachid:
Slot: STARBURST! Max cashout; $/€50. Restricted countries from this bonus: Canada, Romania, Lithuania, Belarus, Russia, Ukraine, Latvia, Hungary, Bulgaria, Poland, India, Pakistan, Indonesia, Philippines, Czech Republic, Portugal, Slovakia, Kazakhstan, Vietnam, Bahrain, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Palestine, Syria, United Arab Emirates, Yemen, South Africa, Mongolia.
22:03Princess Star - Live Chat:
Sorry, but players from your country can`t be given this bonus.
22:03kais ben rachid:
i would like to see terms and conditions of the bonus
22:04kais ben rachid:
can you send a link where i can find that my country is restricted
22:04kais ben rachid:
?
22:07Princess Star - Live Chat:
This is restricted data. The bonus is automatic. It wasn`t credited because your country is not on the promo list as I told you before. I am sorry.
22:08kais ben rachid:
ok nice.
22:08kais ben rachid:
good bye

Hi Kais ben rachid,

Vitali will reply soon. He's looking into it right now. We've notified him.

Thank you for your answer, i m very dissapointed with the answer i received from the customer service, it s very unfair i asked for a link or a proof that i m not eligible but i didn t get an answer.

I m still waiting for an answer, from their part...

sorry i don t want to insist but i didn t had any answer from the princess star representer

Hi Kais ben rachid,

We've reminded Vitali again this morning and we're still waiting for his reply. Hope he'll get back to us shortly with the answer. Sorry for the inconvenience but we're doing our best to resolve your case. 

what should i understand if the Princess Star representer didn t gave me any answer? is the discussion i posted faire or is it just a discrimination.i m not expecting any free welcome bonus from princess star i just want to be convinced that i can t receive the free spins. It s really not serious.

I see your point Kais ben rachid. Still no reply from Vitali. I've also checked their terms, Tunisia is not listed as a restricted country. 

We're trying to get in touch and get an answer.  He has to reply to this. 

Thank you MelissaN for your answer, as i told you i m not expecting the free bonus i m just really disappointed because even if i didn t received a fair answer from their team support their representer ignored my case from a week even if i know that the representer is the same who give us some contest on Limo and daist casino's. i apreciate him so i m confused. Maybe he have some pressure on him.

Hello Kais ben rachid!

Unfortunately, you created more than 1 account.

In such case we can't credit you any bonus.

 

Br,

Princess Star team member

?? i don t remember having creating more than an account. i m sorry for wasting your time but i have just an question, did i received the welcome bonus in the first account i received?

Hello, everyone!

My name is Svetlana and now I am in charge of PricnessWin operations. Yes, PrincesWin, not PrincessStar.  This is not just the new name, the changes will affect everything - website design, bonuses, games and new reward programs for our players. You must have noticed already new reload bonuses (both on your 1st deposit every month and on special occasions, like Farewell to 2016 which is active now) and a new Christmas tournament (Jingle Bells) with 200 Euro prize pool. Those of you who have active accounts in PrincessWin must have noticed Comp Points being rewarded as you play. And even more bonuses and special rewards to be announced during the coming weeks!

As a new operations manager in PrincessWin I promise to check this thread regularly and make sure that every problem which are reported here is solved in a timely and best possible manner. 

Please, let me know if any of the problems mentioned here are still actual. 

Svetlana

PrincessWin Operations

Welcome Svetlana. We're happy to have you here with us. 

Welcome Svetlana.

Hi i self excluded at princess star because i all of a sudden didnt receive any bonusses anymore and after asking why at least 5 times, i was done with it and self excluded for a year or something.

Now if i get the same bonus options as in my first year at princess star, i would want to give it a go again. 

Is it possible? And if so, do i need to register as new customer or do the same account details apply.

 

Thanks

My username is email [email protected]

Hi michielm1,

Your questions have been forwarded to the casino rep. Hope she'll reply here soon.

Hi Michiel, 

Sorry you had problems with bonuses and your request was not answered in a timely manner. I will ensure you get all bonuses due but I can check this only if you de-activate your account. I checked your account and do not see any limitation on bonus issuance.

Can you please, write to me to [email protected] to confirm you want your self-exclusion limit to be canceled?

At the moment we have 2 active bonuses for which you are eligible - First deposit in January (50%, min deposit 20 Euro) and Wealthy Weekend (50%, min deposit 20 Euro). 

I will keep an eye on your account to ensure you are comfortable playing in PrincessWin.

Svetlana