Pokie Place Support and Complaints Thread

Hi Everybody,

My name is Luke and I represent Pokie Place and we are stoked to be part of LCB.

We have recently launched our first of many brands PokiePlace. We have a huge selection of top game and a wide selection of bonuses with super low wagering. We are super proud of our deposit and withdrawal process, we believe you will find it very seamless.

PokiePlace has 24/7 live support and you can also contact us by phone if needed. 

If you have any doubts, questions, idea or suggestions, please let us know right here!

Happy gaming!

Luke

Welcome to LCB forum Luke! Thank you for being available to assist our members! 

Welcome to LCB forum Luke! 

Welcome on board Luke! 

Hi Luke! Welcome to our forum, glad to have you here 

I won 50 euros from this casino but I faced a technical issue meaning I can't withdraw because their system not let me to put the Iban and the swift (I put successfully only my name and the name of Bank but when I tried to put the swift or Iban It lets me to put only the letter e) so I asked from them to solve it and the casino asks my  documents again and again (they asked 3 times) to my fully verified account(I informed by them yesterday via email that my account is fully verified so I have the ability to withdraw) and not solve the issue!The only thing I can imagine is that they don't want to pay! Can you please help me to receive my winnings?Thanks! 

Hello hkatd,

Could you please send me your casino username in PM inbox and we're going to contact the Casino Representative.

I've received a private message from member hkatd that his account has been confirmed and he was able to request the withdrawal (He entered the number of his account which does not require letters instead of IBAN and also entered the address of bank instead of bic), so he's waiting for his withdrawal now.

@hkatd - please let us know when you receive your withdrawal.

The casino informed me that i did not completed the wagering( i thought i did because nowhere appeared the wagering the time i  checked (before the wagering appeared) it so they return back the amount i won and i continued playing and i lost it all quickly ! Thanks for your support  anyway!

Hello hkatd,

Ok, thanks for letting us know.

I have requested a withdrawal of € 200 by bank transfer at Pokie place casino. the casino asked me to send my documents to verify my account. after a few days my account was fully verified.
On 08-30-2020 I received this message from Pokie Place Payments:

Please kindly notice that for your location we currently only have Bitcoin available as payment method. In order to proceed with this option, you will only need to send us your Bitcoin's cryptoaddress.

I sent my Bitcoin's cryptoaddress but so far I haven't received anything in my Bitcoin account.
I have sent several mails to the casino's payment department but have received no response.

I ask you to help me, thank you.

my username casino:

Hello neferet,

Thanks for providing us with your username. We've sent an email to the Casino Representative to check what's going with your withdrawal.

thank you sidney

PokiePlace, great thank you! I will try it!

i am still waiting for an answer from pokie place payments. It's been over two weeks since I requested a withdrawal and I have not yet received my payment. my withdrawal has been validated for over a week. at other casinos withdrawals by bitcoin are processed in less than 5 minutes.

Hello neferet,

The Casino Representative advised us that he would look into this and get back to us regarding your complaint. We're going to send him a reminder email.

fully verified account on 08-25-2020

withdrawal requested on 08-29-2020

withdrawal accepted by bank transfer on 04-09-2020

We are on 09-15-2020, I did not receive my money either by bank transfer or by bitcoin
finance team does not answer the rep too

Hello neferet,

Thank you for providing us with these screenshots. We still haven't received a reply from the Casino Representative regarding your withdrawal. We've sent them another reminder email and asked them to explain what's going on here. 

Dear neferet,

Apologies for the delay. I have checked with finance and I can confirm that the Bitcoin payment was credited on the 1st September. We have adjusted your account based on this payment.

If you have any other questions please do not hesitate to contact us.

Regards,

PokiePlace 

so far I have never received my bitcoin payment. I don't know where you got this information from, even with my correspondence with the payment service they never told me that I was paid by bitcoin.
I will show you the proof that I was not paid on the 1st September.

The first proof is my conversation dated 03-09-2020 with the casino's live chat agent:

here are the emails I received from Pokie Place Payments since 08-30-2020. they have never confirmed to me that my payment has been validated or paid:

30-08-2020

31-08-2020

08-09-2020

11-09-2020 the last email I received

hi Luke

I don't know how your casino works, either there is no coordination between its departments or you consider the casino players to be naive. I can give all the proofs and supporting documents to the lcb forum which show that I have not been paid by bitcoin.
I ask you to send proofs to Sydney: transaction references or others. we must not justify with words.

Hello neferet,

We've sent an email to the Casino Representative and asked him to send us the evidence showing that this payment was sent to your account. Please keep an eye on this thread for the updates.

since I have not yet received my payment with bitcoin or other payment method, how can this casino provide proof that I have been paid?
how to explain the mails sent to the casino which remain unanswered.
you never know who is behind an online casino, there is always a risk of not receiving your money.

Hello neferet,

We still haven't received the evidence from the casino, so we've sent them another reminder email regarding this. 

after almost a month of waiting, today I received my payment by bitcoin.
i thank sydney very much for its support and help, i also thank LCB forum which is always a good help and support for online casino players.

Hi Neferet,

I am pleased you have now received payment. We will relook at our procedures and make sure this is improved. I sincerely apologies for the delay.

PokiePlace

LAME CASINO that keep sending MMS 

With a Short URL... That pretty low ! 

Hi VaRiXD,

Thank you for submitting your complaint and I am very sorry that you feel un-legitimately contacted. Are you able to send me the link that was sent to you please?

Regards,

Pokie Place Team

Hi Luke, I have some questions. My account was verified during the weekend, with this in mind I know this question is a bit of a stretch but do you process pending withdrawals on weekends too?

How long on average does an Interac E-transfer take for processing on weekdays if not on weekends?

Is there a way to improve the gameplay of slots? I noticed during gameplay that each slot pull I made there was a 3-4 second delay before I got the result. Other than that I have no other issues to report. 

I'll send a PM to you for my email address. Thanks in advance!

Hello Quickwitted,

If the Casino Representative doesn't get back to you, please private message me your casino username and we'll try to get in touch with him.

Great! I'll let you know tomorrow! Thanks Sydney!

I can't wait until my pending cashout is approved. It's constantly on my mind!

Hello Quickwitted,

Thank you for providing us with your casino username. The Casino Representative has been notified.  Keep you posted.

I don't think the casino rep's coming. After all, I went to live chat to ask about the pending period and Kace mentioned 3 - 5 business days. Today would be the 3rd and I'm hoping the cashout will proceed today. The suspense knowing it's still pending is killing me. I really hope this is resolved before the end of Friday.

>Link removed by Moderator Dzile<

Hello Quickwitted,

We still haven't received a reply from the Casino Representative. We'll keep sending him reminder emails.

I followed up with live chat and Adriana replied with this:

Adriana
Wed, 03/31/21 7:58 pm

Dear John,

Please notice that there will be a delay on your payment as there are several Bank holidays and system update (Wed 31st March, Friday 2nd April-Monday 5th April 2021 (inclusive))

We apologize for any inconvenience this delay may cause. We will contact you as soon as the payment is released.

Regards,

Adriana
Finance Team

Hello Quickwitted,

Thanks for the update.

UPDATE

Dear John,

We want to inform you that the withdrawal ID#2982 for 2500CAD has been released.

We expect the payment to reach your end within the regular time frame (up to 7 banking days).
We will appreciate if you send us an screen shot of the transaction as soon as you see the funds in the account.

Note:
-The time frames may vary depending on your specific financial institution.
-Weekends and holidays are not considered business days

Best Regards,

Adriana
Finance Team

I also received the confirmation email from Gigadat so I know it's real. It took within 2 weeks to get my withdrawal finalized and running but not including the system update on March 31 2021 as well as Easter Friday and Easter Monday. That along with the weekend killed me the most in terms of the wait but I'm happy to know it's on it's way!

Hello Quickwitted,

We're glad to hear that. Thanks for the update. Please let us know when you receive this payment.

I received payment on Wednesday April 7!! What a way to start this week! :)

Hello Quickwitted,

That's great! Thank you for letting us know!

G'day Luke.

 I have a 1st deposit withdrawal pending for 7 days now. Could you tell what the issue is please. I cannot withdraw my second deposit while this withdrawal is pending and would of withdrew more by now but can't and I just keep playing it. 
I'm verified and everything is good with my account I've been told.
Any assistance you can provide would be great. 
Other than this it is a great casino and it has awesome pokies, I have got some great pays. Would be interesting to see what I have put through in a week from a pineapple (aka $50) as I would have withdrawn 2.2k if I was able. 

Regards 

David
My user name. 
Redaussie

Hello David keedle,

We've sent an email to the Casino Representative. Keep you updated.

Hello David keedle,

We've received a reply from the Casino Representative. Here's what he says:

"There have been some delays on payments (we are getting this straighten out)

The player's withdrawal was just approved and processed.

Clearing time for a wire is from 1-7 banking days depending on the bank."

Please let us know if you received your payment.

G'day Sydney 

got the coin in the bank today.

They have told me the issue is still not resolved. 

Thanks heaps. 

Hello David keedle,

We're glad to hear that. Thanks for letting us know!

G'day Sydney. 

It seems we are still having issues with withdrawals. If you're able can you please contact rep and see why they are still delaying withdrawals. M
I have a 2.5k withdrawal pending from 10-08-2022. 
I have contacted them in chat and get the generic response because it's a large withdrawal it may take longer? Need to check that the bonus play through is ok and stuff but ive been playing the same coin for about a week. Had it to over 5k in account after bonus was played and have played the other 2.5k down. 
2.5k withdrawal is not really a large withdrawal its just their max amount. I have had countless deposits from many casinos I don't know why is it just them with this problem. I waited a long while to play again and they have not fixed the issue it. They need this fixed, we are in a major covid lockdowns for months and not allowed out to the bars or even to work and delays can be catastrophic to some when expecting payouts.

Any assistance would be greatly appreciated.
 

TIA

Regards

David Keedle

usernane: Redaussie. 

Hello David keedle,

We've sent an email to the Casino Representative. Keep you posted.