Playamo Casino, Bob Casino, Spinia Casino, CookieCasino, WooCasino, 20Bet Casino, National Casino, Bizzo Casino Support and Complaints Thread

Hello world!

My name is Vitali, and I will be your official forum rep for PlayAmo Online Casino.

Why PlayAmo?

- Top games from Net entertainment, Betsoft, Endorphina, Amatic, SOFTSWISS. Quickfire games will be added within day or two.

- Super fast withdrawals. Our average processing time is less than a hour. Try it!

- Great, awesome welcome package. 500$ in bonuses and 200 freespins!

- 24/7 live chat customer support

- We accept bitcoins!

Please let me know if you have any questions!

Updated 6th July 2017: Bob Casino added to the list.

Updated 15th January 2019: Spinia added to the LCB list

Updated 18th April 2020: CookieCasino added to LCB list

Updated 22nd April 2020: WooCasino added to LCB list

Updated 12th Jan 2021: 20Bet Casino added to LCB list

Updated 22 July 2021: National Casino added to LCB list

Updated 19 Oct 2021: Bizzo Casino added to LCB list

Hi Vitali! 

Welcome on board. We are very happy to have you here with us.  <3

All the best.  <3

Welcome Vitali 

Welcome Vitali I have taken a look at your casino and so far it looks nice. Happy to have you here

Is Playamo's rep still active?

Playamo Casino would not let me withdraw my winnings.

Would not tell me why and rejected my ID verification without giving me a reason.

"Hello Timothy Balingit!

Your document (IMG_0374.jpg) wasn't approved. Reason: ..

PlayAmo team"

Live Chat kept dropping me when I ask about my withdrawal.

"One of our representatives will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 4 minute(s). Thank you for your patience.", was an hour ago.

I have a little over a bitcoin on my withdrawal. It was my first time depositing and first time trying to cash out. They did not have any problem taking my deposit. But, would not let me withdraw my winnings and would not communicate with me. This is a nice scam, just ignore the winning players and help the losing ones. Your casino won't go broke, nice business platform, Playamo.

Have the same problem with them. Suspended my account after winning and support does not awnser. Have waited two hours at being nr 1 in queue. Then used a different browser and entered a fake email and new chat request they replied within 30 seconds, but when asked why they wont accept my chat on real email they instantly closed it. LOL, but casino sucks donkey ass.

We've notified the casino to look into it and answer here.

@ donvon2946 -Could you please PM me your casino username? 

I don't have a username I think. I only log in with [email protected] and my password. If there is a username it must be donvon2946.

We've forwarded your email address that you sent me. No worries. 

If they do not accept US players, they should not allow them to create an account, let alone make a deposit, a lot of online casinos does that.

Playamo let us deposit and if we lost they take the money, and if we won they will simple just say "We do not accept US-based players.".

I would have probably kept depositing in the future and probably kept losing money with zero chance of winning.

Because, even if you did win and decided to cash out, all they have to do say is that magic sentence and they do not have to pay you.

If that was not a really good scam, then I do not know what is.

Also, I decided to play at Playamo that day because I recieved an email from them about their holiday promos, so I thought I'd give it a try.

I'm guessing I'm not the only US player fell for this and probably won't be the last if Playamo keeps letting US-based players make an account and deposit money in their casino.

Quite a few Soft Swiss casinos will block US players from visiting there sites period if they won't allow you at all.   Which surprises me that they allowed you to make an account.

I'm going to guess someone forgot tell Soft Swiss to turn on the US player not allowed screen.  Yet since the rep hasn't been around for a while you might not get much of a response honestly.

I don't really know who to ask for help or who, if any, regulates these casinos.1.2 BTC is a lot of money for me, I mean I think for most people for that matter. My brother has been an LCB member and suggested that I sign up and ask Playamo's rep about the issue. This is straight up stealing money from US players and most of us don't know what to do about it.1.2 BTC or $10.00 or $0.25, it don't matter, it was not for them to keep and then hide behind their policy, baiting players with generous promos and then shutting them out if the players won.  The craziest part is they are doing this freely without any repercussions for their actions or lack of actions.

We still haven't heard from the rep. We've been messaged him twice already but haven't got a reply yet. He's probably on holiday, but we'll keep on trying to get through to someone from the casino. Keep you all posted. 

Hi Everyone!

Sorry for keeping You waiting.

I am Vlad - new rep from Playamo.

donvon2946, Unfortunately, your IP address coincides with a group of accounts who abused our ND FS bonus. We can provide LCB with all the evidence, as we did on another casino mediator website.

surfinthecoast, Our security system indicates that several accounts (one of them is yours) have been playing from the same browser. Moreover, these accounts have taken our bonuses. Certainly, we also can provide LCB with all the evidence

.

Hi Vlad,

Please send me the evidence.

Regarding surfincoast - what do you mean playing from same browser? like chrome, edge? do you not mean same IP?

Hi
8th,December,2016 . I sent email request to close my account permanently because of gambling problem. But casino did not close my account and still accpet my deposits. This violate responsible gaming policy.
I want casino refund my deposits since 8th,December,2016.

I have talked with casino today, at first they said they can not check the email history because in was few month ago emai already and asked me screenshot of it. so i sent screenshot to them, then  they said they did not receive the email becasue i sent same email to other casinos also.

But this is not true: first,they said they could not check old emails from their side , then how it come they know that they did not get my email.Second, after sent email to make request blockin account i did check the email was successfully sent. and if necessary i could ask prove from my email company that the email was successfully sent to playamo.
kind regards

register in casino email address is : [email protected]

Hi HIPPI,

We've notified the casino about your complaint. We'll soon get them respond here. 

Hi

Thank you very much.

looking forward the updates 

best regards

Hello Hippi

I trust this finds you well?
My name is Maria, and i am currently working on the PlayAmo Affiliate Team as of a few weeks ago,

I will attend to your query and get this resolved for you which ever way that may be, 

i am sorry it may take a couple of days since i am not familiar with your situation and will need to wait for the team to get back to me in this regard, but let me get onto this right away and i will revert back shortly

Have a lovely day further

Best 

Maria

Hi

Thanks for paying attention to my case.

Hope hear from you soon and hope the case could be successfully resolved.

Best regards 

Hi

is there's any update regarding the case?

Best regards 

Hello Hippi

I am sorry for only getting back to you now, but due to the sensitive nature of your inqury i needed to make sure i have all the facts, so this is what i have found

We didnt receive the email from you. A few days ago you sent a screenshot where it is clear was sent to a substantial amount of people. Your email was more than likely blocked by our spam filters in this instance.

On the basis that we didnt receive your mail, sadly we feel it is not within our obligation to refund you.

I am very sorry i could not facilitate and resolve your query to your satisfaction, but as stated in Terms and Conditions we believe we are within our rights to make this call.

I am happy to send through the screen shot to the LCB team if required

I trust you will all have a great weekend 

Best 

Maria

Hi

i truly believe this is just a excuse for casino, if you understand the language with my email setting, you would not find this excuse.

i did sent same words emails to different casinos.

But in the setting with emails was separated to send to those casinos including playamy.

i did got all the replies from all other casinos, they did close my accounts except playamo!

you can send the screenshot to Lcb,i will ask the prove from my email company that my email was successfully sent out.

best regards 

bu

Hi

I just want to resolve the problem as soon as possible. If casino agrees I accept 500 euros refund mark case successfully resolved.

or we can hear about Lcb and I will not give up this , appeal to Antiphone N.V

Hmmm HIPPI this is a tough one. We do believe you sent an email to Playamo to request your account be closed.

By depositing after you sent that 'close account' email meant you were aware your account was not closed. Why did you not contact them on live chat or phone and tell them right then and there that they have not completed your request?

Hi

Thanks for message.

But as gambler who is addicted to gambling,this is the problem: they can't control themselves. Maybe sometimes they realize the problem but they can lost control again. That is the reason I asked to close account permanently.

Best regards 

Hi

is there any updates with LCB or playamo about the case?

Best re

I signed up at this casino a few weeks ago. It has a nice array of games. But what turned be off was the high wager requirement which is insane. Having such a high require x50 and can only bet. 025 btc max. This is robbery 

As the casino rep said they disabled your account as per your request. Unfortunately, there is nothing more we can do for you. 

I think we all saw the results of this coming. This is to be expected from underfunded casinos. Luckily I closed my account after realizing the 50X bonus wagering and only .025 max bet. 

Hello a deposit bonus email from playamo I logged on and spoke too support agent 4 asking if I had deposited before. He said no and that I can claim first deposit. I deposited with code firstdep using a $20 paysafe voucher it took the deposit and I didnt receive the 100% match or games with it. Support agent I then spoke to said because min of $25. Email about first deposit states min is $20/£25 which is why I used my $20 voucher for deposit. It didn't say min $25/£25. My deposit shouldn't of been accepted using that FIRSTDEP code if I wasn't depositing enough to claim it. Instead took my $20 and gave me nothing..I'm extremely upset and find that extremely unfair as I spent a couple of hours working out what casino had a good offer too use my paysafe voucher. I was totaly disrespected by support who just snapped and said respect their job. What about respect for customers who talk to support prior to depositing to make sure I was going to get a bonus told I would and ended up wasting my voucher as I just got my $20 I deposited. I could of got %50 up too %75 on a few other casinos but chose playamo as I was misled and told 100% and spins

Hi Skyyangel,

HM! We're going to double check what's the minimum deposit amount for this bonus. As far as I can see on their site you need to deposit at least $20. Could you please PM your casino username so they can also look into your account? 

Thanks

Thank u Melissa from what I could see it was $20 min deposit also email I received said $20/£25 min as well. They didn't give me anything for my deposit I used right code as well. My username is [email protected]

You are welcome. They have already been notified. Hope they'll get back to us soon. 

I hope they do wasn't happy at all that I could of got bonuses elsewhere but wasted my $20 on playamo because they misled me. I emailed via the site and via a email they sent me with bonuses.. no reply too either of my emails

We're going to do our best to get them answer your emails. 

Hi Skyyangel,

We got an update regarding your case from the casino. Please take a look at what they said: 

There was a mistake. 20$ is the minimum for the bonus

"To get any deposit bonus credited to your account, you need a deposit of at least EUR 20, USD 20, RUB 1000, 200 SEK, 25 CAD, 200 NOK."

So his deposit didn't meet our requirements for the welcome bonus.

However, you have credited 25 free spins on Lucky Lady`s instead and the casino rep added this bonus on your account. 

Hope this helps. 

This casino should be rogued and people should be aware of the things they pull. Here is the latest complaint posted on a well known forum.

Player: On August 27 I made a deposit of 0.15 BTC and received a 50 % bonus. I played through the wagering requirements and made a withdrawal the same day of 1.416 BTC.
Soon afterwards Playamo sent me an email:

"Dear Player.

Sorry, but your account will be closed and last winnings confiscated due to systematical breaching our Terms and Conditions while playing. We ask you to withdraw your last deposit sum before account closure.

Best regards.
Playamo Casino Support Team "

My withdrawal was declined and my balance was reset to 0.15 BTC, all of the winnings were forfeited.

I have been trying to get an explanation from Playamo how this could happen. They claim that I "systematically breached the terms and conditions". But they can not explain what part of the terms and conditions I have breached.

I have not breached any part of their terms and they have no right to confiscate my rightful winnings.

Playamo Casino: 

Hello

Since the registration, You have deposited 36 times while taking 56 money bonuses.

Your winnings were confiscated according to our bonus T&C:
7b. At the PlayAmo casino it's forbidden to abuse the bonus offers available. If any such cases come to light, the casino reserves the right to seize any winnings gained as a result of abusing the bonus offers and disable the option of using any bonuses for that account in future.

Regards,

Playamo team.

Player: As far as I can see, you give no clear definition of "bonus abuse".
Before you can accuse me of bonus abusing you must explain what it means.

When I played with the bonus I played only on allowed games, below the maximum bet for bonus money and I played through the wagering requirements. What way of my game play can be considered bonus abuse?
Unless you can explain how I abused the bonus, you can not use term 7b.

You also chose a very convenient time to suspend my account. More specifically, right after I made a withdrawal after successfully playing through a bonus.
Prior to my latest deposit I made 6 other deposits for similar bonuses, which I lost. You had no problem with me claiming and using those bonuses. So they were apparantly not considered as bonus abuse.

It is easy to understand your way of thinking. As long as I keep loosing you allow me to play, but when I finally make a withdrawal you instantly suspend my account and take my winnings.

Playamo Casino:

As far as I can see, you give no clear definition of "bonus abuse".
Before you can accuse me of bonus abusing you must explain what it means.

When I played with the bonus I played only on allowed games, below the maximum bet for bonus money and I played through the wagering requirements. What way of my game play can be considered bonus abuse?
Unless you can explain how I abused the bonus, you can not use term 7b.

You also chose a very convenient time to suspend my account. More specifically, right after I made a withdrawal after successfully playing through a bonus.
Prior to my latest deposit I made 6 other deposits for similar bonuses, which I lost. You had no problem with me claiming and using those bonuses. So they were apparantly not considered as bonus abuse.

It is easy to understand your way of thinking. As long as I keep loosing you allow me to play, but when I finally make a withdrawal you instantly suspend my account and take my winnings.

Player: You say that a bonus ratio of 56 bonuses on 36 deposits is bonus abusing.
So what about 55 bonuses on 35 deposits? Is that not bonus abusing?

Playamo Casino: 

Hello!
At Playamo casino we are always trying to offer various bonuses to our players. Doing that, we also has to look for possible bonus abuse players.
We have special software which help us to detect such cases and as soon we receive a notification from the system that the player has reached the percentage of the bonus compared to the deposit amount, we are starting to investigate the account of the player, which has happened in your case.
Due to that, we have found the the bonus abuse from your side. Due to that fact we have acted accordingly to our Terms and Conditions.

Sincerely,
Playamo Team

Player: 

It does not matter that you use a "special software". It can be programmed to act just like the way I explained earlier and only send notifications about this as soon as the player makes a withdrawal (and not send you notifications if the player loses).
You say that this system is based on "the percentage of the bonus compared to the deposit amount". If your system should work like this, then it is faulty. I will explain why.

At the time you made the decision to confiscate my winnings I had claimed 56 bonuses and made 36 deposits. That is a bonus/deposit rate of 1.56. As I mentioned earlier I made several deposits before this, which I lost. What I am trying to explain is that if you can consider my latest deposit to be bonus abuse, then all of these previous 6 deposits should also have been bonus abuse.
6 deposits ago I had claimed 48 bonuses and from 30 deposits. That's a bonus/deposit rate of 1.6 !
This means that I actaully had a higher bonus/deposit rate 6 deposits ago.

The question is, why did you let me make all of those 6 deposits (and let me play and lose them) when I actually had a higher bonus ratio? You said that your system sends notifications to you based on the bonus ratio, which means that you should already have received a notification 6 deposits ago (when my bonus ratio was higher than now).

But despite this you let me make deposits and it was fine for you as long as I lost them. I suspect that you actually got the notification, but purposely waited to suspend my account until I made a successful withdrawal. This way you had nothing to lose, and there was no way for me to win.

I can see right through your strategy and it is obvious that it is not fair or right for a casino to act like this.

Or 54 bonuses on 34 deposits? Which was the case on my previous deposits that I lost.

The point I am trying to make here is that you conveniently accused me of bonus abuse right after I made a withdrawal.
It is just as much "bonus abuse" (by your bonus abusing logic) to claim 55 bonuses on 35 deposits, would you not agree?
So why did you not suspend my account before?
The reason is obvious. You let me make deposits and it was fine as long as I lost them, which I did 6 times before I made this withdrawal.
When I finally made a withdrawal originating from a bonus, you could just claim that I abused it and confiscate my winnings.

This is very unfair and is not how a serious casino should act.
The result of the playing sessions should not determine if the playing style was abusive or not. Since I played the same way on 6 previous deposits and lost them, they should also be considered bonus abuse, right? In that case I should get all of the other deposited money back to my account according to your terms.

This is an option that is fair to both me and you.
Another option is to let me make my withdrawal of the entire balance of 1.416 BTC.

It is your choice.

Are you a fair casino that respect their players, or unfair and uses ugly tacticts to confiscate player's winnings?

Hi Bitspender,

Thank you for posting the info on our forum and sorry to hear your account has been closed. Could you please provide us with your casino username? We're going to notify them about your post. 

That is great thank u for sorting that out for me :) so they have added $20 and 25 free spins to my account now?

That's right. Their support gave you 25 free spins and then the casino rep added a 20 bonus on your account.

Good luck. 

I never received a reply to my emails I sent. They didn't notify me that they had added the $20 to my account they have it under expired offers. I am going to ask them to close my account 

Thanku for your help I appreciate it

You can ask them to reactivate your bonus since they didn't inform you when they did it. 

I just did via live chat they gave me  20 spins but not the bonus money

Hm! Okay, we'll chat with the casino to check what can be done. 

Thank you Melissa I appreciate all the help you have given me..Is Bob casino a good trusted one? 

You are very welcome. We asked them if they can reactivate the bonus, so let's see what they are going to say. 

Bob casino is a sister brand to Playamo. Please take a look at our full review and players' comments HERE. 

Hi Bitspender, 

I have been told by the rep that your account has been refunded. This is what it says on the other forum you submitted a complaint at. We are marking this complaint as resolved.

"Hello Playamo!
Thank you for that.
I have now been refunded for my last 6 deposits and my withdrawals have been processed and completed.
I am satisfied with the outcome and consider the case to be resolved."

DONT PLAY AT BOBCASIN O OR PLAYAMO

i was a vip level 10 at bobcasino   and i won 27k   

and when i tried to cash it out they closed and blocked my account and iv never heard from them again 

they claim i used a 3RD PARTY BANK CARD TO DEPOSIT WHICH IS TOTALLY UNTRUE ,,, AND ID EVEN MADE A SUCCESSFUL DEPOSITS AND 2 WITHDRAWS  PREVIOUSLY TO THE SAME CARD AT SAME CASINO,.THATS CERTAINLY NOTHING TO DO WITH A 3RD PARTY.PARTY BANK CARD..  ... THEY THEN BANNED ME AND KEPT MY WINNINGS ,,,  ,,,AND THE CARDS BEEN VERIFIED AND IS THE SAME CARD I MADE MY LAST WITHDRAW TO AT THE SAME CASINO......  SO WATCH OUT FOR THESE GUYS,,,    DONT PLAY HERE IF U WIN SOMETHING BIG THEY WILL JUIST CLOSE UR ACCOUNT HAPPEN 2 JAN 2018

AND  ALSO BECAUSE I WAS LUCKY WHEN I PLAYED AT THERE CASINO THEY REMOVED ME FROM ALL TOURNAMENTS ENTRIES AND ALSO NEVER ADDED BONSES WHEN I PAID FOR THEM,,  ,,, THERE REASON BEING ..    I WAS WINNING TO MUCH ON EACH BONUS SO THEY BANNED ME FROM BONSES ALL TOGETHER .. WHICH IS TOTALLY A CRIME .. TO SAY THE LEAST..  ID USE THE CODE AND THEY WOULD SAY SORRY WE HAV TOLD U UR NOT ALOUD TO USE BONSES.. AND THEY WOULD REMOVE THE BONUS  

0/10 BOBCASINO U GUYS ARE SUSPECTS

AND I HAVE TRUCKLOADS OF TRANSCRIPTS  AND SCREEN SHOTS PROOVING ALL THE ABOVE PROVEING THERE BREAKING FEDERAL GAMING LAWS..   I HAVE SOOO MUCH PROVE ITS CRAZY  ..