Platinum Reels Casino Support and Complaints Thread

Hello LCB community!

I'm Yossi, representing Platinum Reels Casino here on LCB and I am available to address any queries/complaints you may have regarding Platinum Reels.

Positive and negative feedback - we appreciate it all so don't hesitate to let us know what's been on your mind regarding the casino!

Looking forward to working/chatting with you!

Yossi 
 

Welcome aboard Yossi!  :3

Welcome the to forum Yossi 

Welcome to our fantastic forum. Thanks for being here to assist our members.

So far so good. PRC is a good casino from my personal experience. Welcome aboard.

I have been a depositor at Platinum Reels for years and have had withdrawals made to my credit card..until recently... the casino had processor issues and will not honor that type of withdrawal. So I just won over 300 and decided to have a check sent to me. Well in order to do this the casino wanted bank info such as BIC/Swift code, Fedwire/Routing, account number, IBAN etc. I do not know what all these mean, but I do not think I should offer any casino my account number. I have received check winnings in the past and never was asked for an account number. I know if they are to deposit a check to my account all those requests I listed above are needed, but I want the check sent to me and have an issue  sharing my bank account number with the casino. My questions to my fellow LCB members are:
Am I being too troubled or overly cautious ?  Do any other online casinos require this info to withdraw? and  Are there other LCB members who play at Platinum Reels and have had issues?
Hope to hear from anyone who can help.  Thanks  ginon 

Hi Ginon,

Providing  BIC/Swift code, Fedwire/Routing, account number, IBAN is standard procedure when you provide your credit or debit card. The confidentiality should be secured by casinos. We'll still contact the casino rep to tell us when the processor issue will be sorted out. In the meantime please PM me your casino username.

Best regards.

Thanks for replying. My casino user name is my email - [email protected]
My concern with this issue was giving my bank account number to anyone...not just the casino. I never used the other items...BIC/swift, fedwire, IBAN.  I know those numbers are used to transfer money but have never been asked to provide this info when making a withdrawal. Usually withdrawals were sent to the credit card I had used or sent as a check.  Platinum Reels was one of my favorites.
Gin ONeil

Hi ginon,

The casino rep has been notified and your email address has been forward as well. Hope he will get back to us soon with the explanation.

We'll keep you posted.

Best regards.

Hi Ginon!

Thanks for getting in touch to query.

Platinum Reels is temporarily only able to issue payments by wire. We haven't issued checks in a while now and have advised you of a delay with card payments so we were presenting you with the next best option, i.e. wire transfer. As MelissaN responded (thank you MelissaN!), the wire details that are being requested are standard. The risk and finance team are highly secure and we hope that how the secure manner in which we've conducted your account in the past would be proof of this.

We will notify you as soon as card withdrawals are available again.

Also to add: only European banks use IBAN codes, just an account number and swift is needed for non EU bank account

Swift code is a special code used for international wire transfers. just google your 'bank name swift code' It is just one standard code which every person using that bank would use for bank wire transafer, you would not have your own unique swift code.

 I have requested a withdraw via Bitcoin and they have not released the payment yet. They have given me one excuse after another and now their latest excuse is that their bitcoin payment processor is undergoing maintenance. I am sorry but there are hundreds of other bitcoin payment processors out there so you can not tell me that they can only use one and that “one” is down for maintenance for over 4 days now, it’s a bogus excuse and nothing more than a delay tactic.  But they say they can receive Bitcoin no problem (see copy of email attached) how is that even possible???!!! How many crypto payment processors out there these days??  

Hello Christine Geno,

First of all, welcome to LCB! We are glad to have you here. 

Can you please send us your casino username or ID via private message so we can reach out to the casino representative and inquire about your case?

Thank you.

Hello Christine Geno,

Please send us your casino username via private message, so we can get in touch with a casino representative.

Thank you

Hello Christine Geno,

Please send us your casino username via private message, so we can get in touch with a casino representative.

Thanks!

Hello Christine Geno,

We will close this complaint due to the inactivity of the submitter.

Platinum reels, hoping withdrawal on my money card for platinum reels n sister company will work to perfection 🤞🤞🤞🤞🤞, and I for sure be a long term CC client if is fast n can move around casinos. It's great idea n I love but I know verification might take few hrs today but I uploaded everything hrs ago n it's still spinning saying uploading like computer hadn't even seen yet,   n know this first withdrawal might take few hrs today, but system still spinning like hasn't even seen it yet is not a good sign for instant withdrawals, please prove me wrong so can try it out and move around casinos n play , etc. want you to go play and deposit but need see this working exceptionally thx please let me know my username is phishman**** if helps 

If isn't instant it's kind of pointless to have so I'm very interested to see how long will take to get back In there playing again today 

First of all, welcome to LCB! Glad to have you here. 

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Platinum reels, hoping withdrawal on my money card for platinum reels n sister company will work to perfection 🤞🤞🤞🤞🤞, and I for sure be a long term CC client if is fast n can move around casinos. It's great idea n I love but I know verification might take few hrs today but I uploaded everything hrs ago n it's still spinning saying uploading like computer hadn't even seen yet,   n know this first withdrawal might take few hrs today, but system still spinning like hasn't even seen it yet is not a good sign for instant withdrawals, please prove me wrong so can try it out and move around casinos n play , etc. want you to go play and deposit but need see this working exceptionally . It's just really kind of pointless to have to get money card if can't move instantly thx please let me know

So now keep telling documents are blurry n doesn't have my address on them n  won't reply to email even after have sent em new pics and dverything they need. Please anybody help me get this verification done and withdrawal done thx have pics or whatever is needed to continue thx

Hello Kaytur13,

The casino rep got back to us, claiming your winnings had been processed. 

Can you please confirm this and we will mark this complaint Resolved?

Also, can we kindly ask you to share with us the information about the winning amount via private message? (How much money have you managed to withdraw?) We collect this data solely to create yearly complaint-related statistics. Thank you!

Hello Kaytur13,

We will close this complaint and consider it Resolved.

Platinum reels is stringing me along and not paying me but even giving me a reasin just making me wait and wait when I was supposed to get cashed out in one to 2 days 

Hello Rudylife157,

First of all, welcome to LCB.

Could you please provide us with more information so we can assist you further? When exactly did you submit the withdrawal request? Please keep in mind that due to the weekend, there may be a delay in processing the withdrawal. Has your account been verified?

Thank you for your cooperation.

Hello Rudylife157,

Do you still need our assistance?

Since we haven't heard back from the member, we'll consider this case CLOSED due to the submitter's inactivity.

I got the run around for 7 days back and forth due to a $500 withdrawal with PlatnuimReels that in reality they had No intentions on paying me anyways.I got tired of the excuses that they need this and need that and then it was something else all this going on for a week and still nothing.Ive had money put on my money card rewards many times and Now there Not paying players at all and making up excuses with No intentions of paying the player.When i finally couldn't take anymore I told them that i would let my bank handle the unauthorized transactions on my debit card account and they closed my casino account instantly...just like that.WARNING: STAY AWAY FROM PLATNUIM REELS THEY ARE THIEVES AND NEED SHUT DOWN

My experience wasn't Platimum but,  a VERY, similar casino.  (Box 24)

The same thing happened to me two years ago.  I won $2,000.00 and I started the withdrawal.  After two anda half days it was still pending.  I started chat and as soon as this too long of a pending period thing came out of my typing fingers, I was logged out.  When I tried to log back in it said no such account existed.  I was some PO'ed.

After that I tried many times to get back on chat but, they wouldn't talk to me

Hello Cynthia Hoagland,

Please send your casino username via private message and we will contact the casino rep to provide more details on your case.