Platincasino / BetandPlay / LuckyCircus Support and Complaints Thread

Better late than never 

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Welcome and in case you need to ask us anything. Our team is glad to answer your questions in this thread.

Hello tycoonpartners representative,

Welcome to the best gambling forum 

Welcome to our forum! Happy to have you here! 

Welcome to our community 

hello is there someething new from my missing deposit 14 days now

Dear atti38,

We've heard back from the rep saying that they're still looking into your case. Please keep an eye on this thread for further updates.

Thank you for your patience.

Hello,

we would need the player details, like registered email address, to find the player account and can look into the issue.

Cheers

Please check your PM. :)

Thank you

Hello,

thanks for the details. 

After reviewing the player account, we can confirm that all deposits in July were successful and were correctly credited to the player balance.

If another specific deposit still missing, we would need the following info:

- Kind of payment method

- Date/Time

- Amount of payment

Additionally, we would need a proper Bank statement from the day of the deposit until today. This file should be in PDF format, and should show the full name, date, and all transactions.

Otherwise, we see the issue as solved from our side.

Best regards, 

Hello jovana this is what i mean every time they start again they need again i wait since 2 weeks now i send 2 weeks ago all screenshots all links its enough now pls check youre emails jovana can you send them again the screenshots i send to you to them? 

they say always we wait for answer from payment provider since 2 weeks

its krypto not bank

hello?????? almost 3 weeks nowp

Dear atti38,

We have referred the casino representative to your latest posts and will notify you as soon as we get a response from them. 

Hello,

we received the email with the needed information. It is forwarded and under review by the relevant team. 

As soon as we receive any info, player will be informed via email. 

Best regards,

Dear atti38,

We contacted the casino rep and asked for updates regarding your case. Please keep an eye on this thread.

Thank you for your patience.

Hello,

the query is still under review with the relevant department.

The relevant department also sent the player an email this morning with an update.

Best regards, 

i dont get something?

i dont get a email

Hello atti38,

We contacted the casino representative and requested an update regarding your case.

Thank you for your patience.

Hello,

the query is still under review with the relevant department.

As soon as we receive any update, the player will be informed via email.

Best regards, 

Hello atti38,

We’ve contacted the casino rep and asked for an update on your case. We’ll let you know as soon as we hear back from them.

Thank you for your patience.

still nothing :(

platincasino what a bad casino are you please still nothing are you kidding me i want my money now

Dear atti38,

We contacted the rep regarding your case and received information that it is still under review. They will get back to us with an update as soon as possible.

Thank you for your patience.

Dear atti38,

We've sent a reminder to the casino rep regarding your case. 

Thank you for your patience.

Hello,

the query is still under review with the relevant department.

As soon as we receive any update, the player will be informed via email.

Best regards, 

Hi do you have a rep for Luckycircus i would like to make a complaint with regards to my Verification about their stalling tactics

Hello Mobin23,

You're in the right thread. Could you please provide us with more information? How long ago did you submit your documents for verification? Please send us your casino username via private message so we can contact the casino rep regarding your case.

Thank you.

Hello Mobin23,

We're still waiting on your casino username/ID, if you would like us to contact the casino representative and inquire about your case please send it via private message.

Thank you.

Hello Mobin23,

Since we never received your username we'll consider this case CLOSED due to the submitter's inactivity.

still dont get my deposit its over 1 month now

Dear atti38,

We understand your frustration. We’ve contacted the casino rep again and requested an update regarding your case. We’ll inform you as soon as we receive any feedback from them.

Thank you for your patience.

Hello,

the query is still under review with the relevant department.

As soon as we receive any update, the player will be informed via email.

Best regards, 

thats crazy

2 months!!!!!!!!!!!!

Dear atti38,

Since it’s been almost two months with no progress regarding this complaint, unfortunately, we will have to close it due to the casino's unresponsiveness.

If they respond at any time, we will let you know.

Thanks for your understanding.