Oshi Bitcoin Casino Support and Complaint Thread

They told me that they had submitted it to the financial department for consideration. But no deadlines and methods of solution were offered. It seems to me that their decisions can be waited for a very long time ( it is very strange that their representative does not write anything in this topic

In the morning, we sent an email with a request to upload a screenshot of the available output methods to your personal account. I uploaded 2 screenshots from the mobile and computer versions. But they rejected both the screenshot. After that, they said to wait again without specifying the terms and reasons for non-withdrawal

Hello иван иванов,

We still haven't received a reply from the Casino Representative. We've sent him another reminder email.

Hello,

We do have submitted your issue to the financial department for consideration. We have to wait the answer from them too. Kindly ask you to wait and do not worry please. I will try to do my best to help you with the situation. 

How long do I have to wait for my money? I've been waiting for 5 days.

I think within 1-2 days the question will be processed. You will receive your money on Piastrix or another withdrawal way. Thank you for your waiting!

They were paid out in bitcoin. Thank you all for your help

Oh, good news.

Thank you for your patience.

Wish you all the best and furute good luck!

I got email to deposit and in case of bad luck they will give me 100% cashback.I deposit 20 but after lost money support didnt want to give me money forced me to deposit again.

username perobar

Hi perobet,

What is the cashback bonus T&C? Have you checked this out? 

Min deposit is 20 , which i was deposit.

Deposit without bonus ,i deposit without any code but they give me automatic bonus which i didn't wish.

You can't find this days normal honest casino.

So in the end you played with the bonus, that's why you have a max cashout. 

But not my fault why they give me bonus,i deposit because this offer in my email 100% Cashback

We'll check with the casino if there is anything they can do about this. You should have contacted their customer support to cancel the bonus before you accepted it. 

Melissa,

Any news from Oshi?

Nothing yet.

We've sent them a reminder. Hope they'll get back to us soon. 

Hi perobet,

The casino rep forwarded your complaint to their relevant department and will update us as soon as he gets the asnwers. 

Hello,

all our standard bonsuses you can see at our site. So we have automatic everyday reload bonus. You've received it after the deposit you've made because you had activated autoissuing of bonuses. 

According to the rules of the casino: "A player has the right to cancel any bonuses without proceeding to their wagering. Only one bonus can be activated at a time. The deposit bonuses cannot be combined. A player has the right to refuse from any bonuses from the Casino."

So  you've received the automatic bonus and played it. You could cancel it and receive 100% cashback on your looses. 

hello dear forum i have a problem with Oshi casino they blocked the account but when i asked in the chat about the reason they didn’t answer me I hope they will answer here and give the reason

mail casino >email address removed by moderator Sydney due to privacy policy<

Hello basta77,

We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Hello basta77,

The funds were confiscated and the account was closed for violating anti-fraud policy because of providing a forged document for verification. It violates the Oshi Casino T&C (paragraph "providing of forged documents").

I'm really sorry about this, we always want to be on the player's side and help him with his issues, in this case we acted within the terms and conditions which you can always find on our website. 

Hope  for your understanding!

Oshi casino, after the playlessness of a soft-up, was blocked by an account, the conclusion in the amount of 5000r was seized, yesterday won the bonus set the money from the account was removed said that everything was fine, >email address removed by moderator Sydney due to privacy reasons< 

Mashenniki Osh casino, accused of a double of the accutes and kofishovy the winnings, not even loerefected players, accused of abuse of bonuses simply because they seemed

Hello aslanbeko,

We've asked the Casino Representative to check what happened here. Keep you updated.

Hello aslanbeko, You have been found to have duplicate accounts by IP address with the same bonus, moreover, another duplicate account has been created from your browser. Each player is allowed to create only one (1) personal account. Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors. Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account. All bonus offers are strictly limited to one per: person and their family, home address, email address, IP-address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), one electronic device (computer, mobile phone, tablet, etc.).

I use to really dislike oshibot , that was until I got a few humans on oshi live chat ahh hahhahaa yep I think it's the only place I would rather speak with the Bot 

Hello I have my multiple withdrawal attempts from this sort and they have all been rejected and then me returned told my funds had been played diwn tried to draw 1700 dollars it says accepted asked every day contacted site to cjeck it was being processed they told me today it was returned and played diwn money down and it was not it was  accepted and I kept the record of my balance the money was not returned and they are not paying  winning this bull s***

Hello Husssen6,

First of all, welcome to LCB!

Please send us your casino username via private message and we'll reach out to the casino rep to inquire further about this matter.

Thank you.

Hello Husssen6,

We're still waiting on your casino username/ID, if you would like us to contact the casino representative and inquire about your case please send it via private message.

Hello Husssen6,

Since we never received your username we'll consider this case CLOSED due to the submitter's inactivity.