NewVegas Support and Complaints Thread

Word on the street is that NewVegas, withdrawals are being delayed, as always it's blamed on the 3rd party processor. Is it time to be worried about New Vegas and Candyland? 

Hello Gotbrandy,

We've got a response that your case will be transferred to the appropriate department to be reviewed. Once Casino Rep get some information he will get back to us and we will let you know immediately.

Keep you posted.

Hello  Gotbrandy,

Still the same, without any feedback from this Casino. 

We are unable to help you with this matter, so we will close this complaint unfortunately.

I don't know if we still have a Rep relationship here as this thread has gone pretty dead but I hope so as I need some help.  Long story short, I got all of my docs approved and made my "verification deposit" in early/mid May, and on May 15th I received an email from them that stated, 

Thank you very much for sending the required documentation. They all have been reviewed and approved.

Your verification process is now complete.

Payouts are issued within 1-7 working days after approving your documentation.

Since then I have not received a response to any of the emails I have sent and the chat tells me that they have no control over payouts and to be patient because things are just taking a long time right now.  I mean, c'mon that was May 15th and its now June 26th, there is being patient then there is being asked to wait 35+ business days for something that they said themselves should take 1 to 7 business days.  I knew that the 1 day was a joke and would never happen but I hoped that the 7 days might.  Whatever I feel like a chump for making the 'verification deposit'.  

My payment is still there, it went from 'pending' to 'authorized' sometime in the last month, whatever that means.  The transaction number is 124230.  If there is a Rep that should make it easy to find.

If all I am doing here is venting my frustration, then I thank you for reading and beware NewVegas.  But if we still have a relationship with these guys, then my account is:

U: S*****                                                                                                                                                                  

Email: *******@outlook.com

Hello Std_deviant,

Thank you for sharing your issue with us. We will try to get in touch with them in order to help you with this matter. Once we hear back we will let you know immediately.

Keep an eye on this thread for any updates.

Thank you.

Hi @Std_deviant,

We deeply apologize for the wait, due to an internal error one of our agents didn't properly modified the status of your account after your verification deposit. 

We have issued your payout and added an extra comp on your account for your troubles. (you can find this comp code  on your email)

We thank you for reporting this issue, we are taking the necessary measures to ensure a smooth verification process without any delays. 

Have a happy rest of the week. 

As this New Vegas rep has commented in the Candyland thread before and they are the same company, can Berks or another mod ask them to look into the issues reported in that thread? 
 

I know you like to keep things in their own thread but this rep is shown commenting on Page 8 of the Candyland thread. 
 

Thank you! 

Hello Bobbybooey,

We will try to inquire about this matter by reaching out to Casino Rep. Once we get some feedback we will let you know.

Keep an eye on this thread for any updates.

Thank you.

I have done well(Winning)at New Vegas and Candyland. It has not always been smooth sailing with New Vegas and Candyland, but in the end, I have always been paid, usually within a reasonable amount of time(Everyone's reasonable amount of time is different, I'm more forgiving than most.) 

I just got an email from them(I'll provide it below)  with the subject line "Time For Your Payment"  I actually didn't even realize I had a small pending cash-out since the beginning of May(YUCK!!!!). I will never understand why they don't understand ...the faster they pay, the faster people will make a new deposit and play.  I will never make a new deposit until I get my previous cash out, and I  will never cancel pending withdrawals.  Here is the Email they sent me.  I have no clue if it's sincere or not, only time will tell. 

Dear Axel,

We hope you're having a delightful weekend. We have some exciting news
for you!

A few days ago, we stepped in to replace the previous management. Before
we implement numerous enhancements and changes, we want to ensure that
your pending withdrawal is processed.

As we don't have the details you provided when initiating the
withdrawal, we will need the following information from you -

1. If you prefer a bank transfer, please provide us with:
A. Your account number.
B. Your routing number.
C. Your bank's address.
D. Your bank's SWIFT code.

2. If you'd like to receive the payment via Bitcoin, please share your
wallet address with us.

The payment will be processed in the coming days, and you'll receive an
email as soon as the transaction is complete.

Look forward to more good news in the near future and the VIP treatment
you deserve.

Thank you very much, and enjoy the rest of your weekend.

Best regards,
The VIP Team
NewVegas.com

Hello AxelWo ,

We haven't received any feedback from Candyland for a long time. The good news is that we received information from one member that the management is changing and that things will get better regarding this brand. NewVegas is up to date and we hope that you will be paid as soon as possible, as they said in the email they sent you.

Please keep us informed.

I  will do my best to keep everyone updated.   

I would have a few questions. Perhaps you can reach out to their rep and they can give some details.

They say... "A few days ago, we stepped in to replace the previous management"

Anyone can easily use that as an excuse and as an easy rectification.  

Who is "WE"  Why did "WE" let the situation get to that point?  What took so long?  What was the issue? Who was the previous management and who is the new management?  I don't think it's enough just to say our management screwed up so we got new management and everything will be better.  It should not be that easy. 

"we implement numerous enhancements and changes, we want to ensure that"  

What are those numerous enhancements and changes?

Hello AxelWolf,

We have already reached out to their Casino Rep, so when we get some feedback we will forward to him all of your questions and concerns in hopes that you will get a proper response.

Please keep us informed about your payout with NewVegas.

Thank you.

I have been paid my withdrawal as promised. I hope they have sorted out their issues and do things right going forward. I will probably make a  deposit soon, play, cash out, and report back. I will assume they did have some management issues and give them kudos for reaching out to their players and rectifying the situation.  

Hello AxelWolf,

We are so happy to hear that you've been paid. 

Enjoy your winnings.

We will mark this case as Resolved.

Hello,  I've deposited over $7k since 8/1.  I was paid twice once for $350 and once for $650.  I now have $10k in my account after playing BJ and given VIP status.  Yet, I'm only allowed to cash out $1k, which has been pending for 2 days.  Can you raise my cash out limit?  You don't seem to have issues with me depositing $3-4k in day but it's taking a long time just to cash out $1k.  I like your casino and want to play more but I'd like the opportunity to cash out now at more than $1k.  Thanks 

Hello,

Im halving cash out issues with New Vegas.  I really like the site and they've let me deposit $3-4k in day before.  But I have $10k in my account now and they are only allowing me to cash out $1k at a time and I put that request in 2 days ago.   At this rate, if I get paid it's going to take 10 weeks to get my $ out.  I got VIO status--sent them a couple of emails but so far no reply and no payment.  Please advise

Hello Freddyc,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

Hello Freddyc,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

Hello Freddyc,

We will be closing this complaint due to inactivity of submitter.

Update:  NewVegas has been paying as of late, however, it takes about 14-15 business days.  Not sure if CandyLand is faster, slower, or the same. The max payout request is $500. I'm not sure when the request limit is reset.

  I really hate to use the term "loose slots" but that seems to be the case in my experience. I have won on their slots, Bingo, video poker, keno, and table games consistently.  

If someone plays online and likes what they have to offer,  who doesn't mind waiting for their cashouts, you might want to give them a go. 

Hi  AxelWolf,

Thank you for sharing your experience with all the LCB members regarding this brand.