Mr Green Casino Support and Complaints Thread

Hi everyone!

I am a new affiliate manager at Mr Green Online Casino and I will be your contact for this casino. Please contact me if you have any questions.

Thank you.

Welcome and thanks for being here to assist our members.

Welcome to the forum. 

welcome to LCB, glad to have you here.

cheers
Zuga

I deposited at this site in March with Neteller and asked my pay out to Neteller. The refuse to pay me out to Neteller. They say they only will pay me out by bank transfer.

I told them the banking is horrible in my country and I cannot accept a bank transfer. I had another transfer sent to me which was lost for a year. I had another one for only 500 Euros that was stopped by the central bank and I still have not recovered it as the central bank demands invoices, documents, and all other kinds of things. I have been dealing with them every since trying to recover this small transfer.

My win with Mr Green is more than 4000 Euros so I am sure it will get detained in the banking system and I will not be able to recover it.

If I ever do receive it at all, of course I will lose more than 10% in fees and exchange and another 40% stolen by government officials.

I use Neteller exactly for this reason!

I asked them to consider any other option. I looked at all wallets like Paypal, Skrill, Ecopayz. I also said they can send to my Visa card or a Check or to a bank account of my friend in another country. I said they can send me Bitcoins and be done in a second.

They refuse everything. They are completely unreasonable.

Then I ask them to send only a small transfer of 250 Euros to test if the bank transfer will work and they refuse again. Now they say they can only send all of my payout in one transfer because some story about their system. How bizarre?

So sorry to hear that, monteverde. Could you please provide me with your casino username? We've already notified them. 

Hi Monteverde, 

Really sorry to hear you're having trouble with your withdrawal. Could you PM me over your Account ID or email address? I'll then be able to check this with management in our CS team. 

Thanks in advance, 

Laura 

Mr Green Affiliates

I sent my email to you because that is what I use for log in. I have no account ID tor username hat I know. 

Thank you!

Thanks monteverde. We will be in touch ASAP.

I now worked out the problem with Mr. Green. They contacted me with the solution and now my withdrawal is pending to Neteller! Thank you very much.

Great news! Glad it was sorted out. Enjoy! 

Friends!!!

never play on mrgreen. Even still they promote it here on lcb. They are as*****. I lost 4.700 euro on 1 day! Next day I deposit 500 I loose again. I deposit 500 + 100 + 100 and nothing on my account. They write there is a problem. After couple hours they write me this is normal and a deposit can take for 24 hours instead of 1 sec normal. I write f*** . And they block me for minimum of 24 hours. So if you are stupid. Deposit money on mrgreen. They will deposit it to your account in 24 hours. I like n1casino, unibet, wildz, noaccountcasino & genesis. These guys are f*** ups and they owe me 700 euro! They have zero resprect! I must apologise and wait for 24 hours!? Fuck them and my 700 euro. Cheap bastards!!!

Hello Serkan013,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative. 

Hello Serkan013,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative regarding your complaint. Please keep an eye on this thread for the updates.

Im sure there is a very logical explanation ... Ive been a member with mrgreen for SO long ... And I never ever had any big issue of something with them ... Specially on deposit and withdraw everything is always sunshine and flowers!
I can imagine if you act like this towards them they arent moved to quickly to solve your problems though ... 

Tell me what is that wagering ..And why is allways same thing this casino?

Hello piepox8,

Could you please explain in more details what exactly happened here and send me your casino username in PM inbox, so we can contact the Casino Representative.

Mr Green bonus wagering has been always wrong my case..And i read that many people have same problem.. Ok now thet trying fix that wagering..If they dont get that right i send you PM..Thanks

Hello piepox8,

Ok, thanks for the update.

Mr Green asked me to verify my documents again so I uploaded my July, 2021 bank statement ad the EXACT same ID that they had verified me before with. It is not expired and it is valid Government of Canada ID.  Of course they only asked me to reverify my ID after a big withdrawl rrequest was made not because of a scheduled update.  How come my ID was verified the first time but now the EXACT SAME VALID ID does not meet their standards??? This is the 2nd time Im having problems withdrawlig from here and I spend quite a it of money at this Casino.  My Accout# ID 109811513, [email protected], (819) 8091073.

LCB you helped me before with this, please help me again!  Thanks so much your help is greatly apprectiated!!!!

Hello Lolo Spence,

We've sent an email to the Casino Representative to check what's going on. Keep you posted.

Its over 2 weeks that Mr. Green Casino still refuses to UPDATE my VERIFICATION.  They will not accept the same documents that they originally verified me with, they are not expired. I have sent hundreds of papers, bills, bank states, even government papers with my name adress SIN.  I have spent thousands of $$$$ here. I can't withdrawl but they will happilly let me deposit!!!!!!!!

Hi Lolo Spence,

As far as I can see you already posted a complaint. We'll send a reminder to the casino rep. Keep you posted. 

Hi Lolo Spence,

We sent another reminder to the casino rep. We'll keep you posted. 

Hi Lolo Spence,

We've received the following reply from the Casino Representative:

" The player should contact our Customer Service to get more information. We are not allowed to give any other information regardinig the player's account except to the player himself. "

On Dec/31/2021, I received an email from Mr. Green casino with the following promo. "Deposit at least 20$ play trough the amount of deposit & receive 100 free spins on *Lucky Mr. Green* slot, very straight forward promo. Well the problem is there is NO game/slot of that name on the site. I go to live chat for help & they are not sure why but escalate the case to the department that deals with these issues. They sent the the 1st request on the 31/dec/21, 1 request on the 1/Jan/22,  2 more on the 2/Jan/22  & 2 on the 3/Jan/22, still not resolved. But what really blew my mind is on the 3rd Jan i received another email almost same promo 100 free spin on the same slot Lucky Mr Green which does not exist. Can anyone explain to me what is going on here, please.

Hello Gdolly,

Could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.