Neon54, SlotsPalace Support and Complaints Thread

Neon54 Casino launched under a Curacao license last week to a number of markets and proudly presents 5 welcome bonus offers as well as a number of weekly reloads and a wide selection of games so you can choose what best suits you.

If you have any problems with the site, please let us know here or contact [email protected]. We also have live chat available on the site.

Updated 21 Feb 2022 - SlotsPalace Casino added to LCB 

Updated 20 July 2023 - MyEmpire added to LCB

Welcome on board, MioMediaAffiliates. Thanks for signing up. 

Glad to have you here MioMediaAffiliates! Welcome! 

Welcome! It's always nice to know that someone cares about players and is ready to assist them. 

Hi MioMediaAffiliates, welcome to LCB 

Welcome to the LCB forum! 

Welcome to the LCB forum MioMediaAffiliates 

Welcome to the LCB forum, MioMediaAffiliates! Thank you for being available to assist our members! 

Hi MioMediaAffiliates, welcome to the LCB forum! 

Welcome to LCB! 

Welcome to the LCB forum

Hi MioMediaAffiliates. Welcome to LCB. 

Hello Bb11777,

Can you please send us your Casino Username via private message so we can contact Casino Representative?

Hello Bb11777,

Thanks for sharing your credentials with us. We will notify Casino Representative in order to help you. Please keep an eye on this thread for any updates.

Hello Bb11777,

Still without any response from the Casino. We will send them a reminder email in hopes that we will get some information regarding your issue. Please keep us posted.

Terrible just terrible. Im waiting since friday for my withdrawal. They say monday is the first day that "counts". Last two days withdrawal is in the final stages and shoul be completed soon. Excuse after excuse, they do everything to avoid paying. 

Hello Bb11777,

Casino Rep got back to us and told  that your case is under review by the appropriate department. Hope they will provide us with the update as soon as possible. Please keep an eye on this thread.

Good day, 

Thank you for reaching out. We are sorry to hear that the customer was dissatisfied with our service. You can be sure that we always strive to improve.

There are various factors that go into the availability of certain payment types. Therefore, we are not able to guarantee the customer will be able to use their preferred one. However, we always suggest alternative options in order to make sure the customer receives their winnings. In this case we have already processed the payment manualy as agreed with the customer.

Please feel free to contact us if you have any questions.

Sincerely,
Slotspalace

Hello Bb11777,

As Casino Rep clearly clarified this issue, we will be closing this complaint and mark it as resolved.

Please let us know when you receive your funds.

Hello,

I would like to make an official complaint and get my hard earned money from this company. I think this online casino brand called Slots Palace has stolen around 1000-1600€ from me. Accusing me of breaking their terms and conditions which just is not possible. And now they have closed my account.

I played there couple of months. One more twice a month with big stakes and I made some winnings. Even couple of weeks ago I lost around 4000€. Still they accuse me of breaking their rules which is just impossible. 

They didn't even ask me for KYC documents at any point.  Just closed the account and kept my winnings. 

Their exact accusation was the following and this is completely false. Please help me.

Dear Henri Halme,
 
Thank you for contacting our Customer Support Team.
 
Please be informed that your account was permanently closed as per violation of our Terms & Conditions paragraph 9.1. All your winnings were removed, and the last deposit was refunded to the method you deposited with. 

Hello hthalme,

Sorry to hear that you are encountering such an issue. We will reach out to Casino Rep in order to check your account and to provide us with the clarification.

Keep you posted for any updates.

Hello hthalme,

We still haven't received any response from their side. We will send them a reminder email in order to get an update.

Keep you posted.

Hello hthalme,

We are still waiting for a response from the casino rep. Please keep an eye on this thread.

Hello hthalme,

Because of the casino's lack of responsiveness, we will mark this complaint as Unresolved.

Dear players be careful with this casino Malinacasino does not pay the money on time as they say it takes 24 to 48 hours I am still waiting for my money 5 days and nothing is a hideous casino But I will sue them

Hello Daniela Sorina,

First of all, welcome to LCB.

From the screenshot you posted it shows that your withdrawal is still pending. Please note that in some casinos, it may take a few days for the withdrawal to be approved and then a few more days to be processed, depending on the payment method. 

However, you can send us your casino username via private message and we will contact the casino rep to check your account.

Thank you.

Hello Daniela Sorina,

Any updates? Do you still need our assistance regarding your case?

Hello Daniela Sorina,

Since we haven't heard back from you, we'll consider this case CLOSED due to the submitter's inactivity.

hi

if someone could help i have been trying to withdrawl my money from malina for over a month now i have contacted my bank several times

they have told me they do not use sysytem clearing ID 

they are westpac new zealand they said they use BIC and NCC

they told me to use the NCC code in the field where it says system clearing ID

but after five days they seem to always stop my withdrawl right on start of weekend 

HELP please i have over $500 stuck in there im not a rich person 

please my bank which is westpac NZ 

ive been on the phone multiple times a week 

Hey iv e got the same problem with malina casino been trying to get my winnings out since around 20 september 

same story every time garunteing that the one currently processing will work 

Im pretty sure their chat or live support department is just bots . they wont answer any direct questions about why it was denied apart from it was 

rejected by my bank ive rang them after hours several times (Westpac NZ) with little to no joy on im guessing because when i ask if i could have notes 

or even have the financial team look over or tell me what could possibly be wrong in my bank transfer its just flat out ignored or they just re assure the assurance that i get everytime this time it will work and then instead of 3 days it starts taking 4 or 5 week days :(

So my Deposit was done via my debit mastercard which is connect to that bank same account number everything....

pllllease help me

Also why is it that casinos can say oh well you can deposit via say paysafe but you can only withdtrawl via the same method you deposited ???

essentially your not really clearly stating when people choose a deposit method that you effectivley have just donated and reguardless of what you win you will never get it out???? seems dodgey to me

please and thank you for the help or information

Hello Devlin maras,

First of all, welcome to LCB.

Please send us your casino username via private message and we will contact the casino rep and try to assist you further.

Thank you.

Hello Devlin maras,

Do you still need our assistance regarding your case?

Thank you.

Malina Casino.

2024 10.24. I've been waiting for my prize to be paid. Nothing. Every day they say it's no problem, but they can't follow their own rules. It takes 3-5 working days to pay. I think now they'll ask for everything to extend the time, and my account doesn't require identification. Think about it will you pay

Hello Dadinho03,

First of all, welcome to LCB.

Please be advised that the processing time for a withdrawal can depend on the payment method you've used.

If you would like us to contact the casino rep and check your account, please send us your casino username via private message.

Thank you.

Thanks i send my details for you

Hello Devlin maras,

Since we haven't heard back from you, we will consider this case CLOSED.

Dear Dadinho03,

Thank you for providing your casino username. We've sent an email to the casino rep regarding your case and will update you as soon as we receive a response from them.

Dear Dadinho03,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread. 

Dear Dadinho03,

There is still no feedback from the casino, so we have reached out to them again. Have you maybe heard back from them in the meantime regarding your winnings?

Thank you.

Dear Dadinho03,

Since we never heard back from the casino reps, we would need to close the complaint due to the casino's unresponsiveness.

If they respond at any time, we will let you know.

Thanks for your understanding.