Mr Bet Support and Complaints Thread

Hi!

My name is Irene and I'm a representative of Mr.Bet Casino at LCB.

Mr.Bet Casino is an appealing, easy on the eye online casino with a large selection of various exciting games.

I would be happy to answer all your questions you might have regarding our Brand and assist you along the way.

Please feel free to share your thoughts, I am looking forward to interesting discussions with you 

Welcome to our forum! 

Welcome to our forum MrBet casino. Thanks for signing up. 

Welcome to LCB!

Welcome to our forum! 

Welcome to the best forum

Welcome to the LCB forum, Irene! Thank you for being available to assist our members! 

Welcome to the LCB forum, Irene, nice to have you here 

Hi Irene, Welcome to the LCB forum! 

Welcome to our forum! 

Welcome to LCB! 

Hello Irene, thanks for being a part of our community. Looking forward to our future endeavors. 

Welcome to our forum MrBet Casino!

Hi and thank you all for your warm welcome! 

Hallo Irene,

mich würde mal brennend interessieren wann bei Mr.Bet endlich SKRILL als AUSZAHLUNGSMETHODE verfügbar ist..
Ich warte nun schon seit Anfang 2022 darauf. Damals hieß es vom Support es würde bald verfügbar sein. Jetzt haben wir September 2022 und es gibt immernoch kein SKRILL dort. Was ist daran so schwer umzusetzen? Wenn ich per Skrill einzahle, möchte ich eben auch dorthin auszahlen können. 

LG Enim3n
 

Translation

"Hello Irene, I would be very interested to know when SKRILL will finally be available as a PAYOUT METHOD at Mr.Bet..

I've been waiting for this since early 2022. Back then, support said it would be available soon. It is now September 2022 and there is still no SKRILL there.

What's so difficult about that? If I deposit via Skrill, I would like to be able to withdraw there as well.

LG Enim3n"

Transate:

Hello Irene,

I would be very interested to know when SKRILL will finally be available as a PAYOUT METHOD at Mr.Bet..
I've been waiting for it since the beginning of 2022. Back then, support said it would be available soon. It is now September 2022 and there is still no SKRILL there. What's so difficult about that? If I deposit via Skrill, I would like to be able to withdraw there as well. 

LG Enim3n

Hi enim3n,

Please use English language, since English is the official language on the forum. I have edited your post to include a translation.

Thank you very much. 

Hello enim3n,

We notified the Casino Representative about your question. Keep an eye on this thread for any updates.

Hello enim3n,

We still haven't received any update from the Casino representatives. We have sent a reminder email hoping to get some update. Please keep us posted.

Hello enim3n,

We are still waiting for the reply from the Casino. We will send a reminder email again. Did you get maybe any update?
 

Hi enim3n,

Due to Casino's unresponsiveness, we will consider this case as UNRESOLVED.

Hello,
Thank you for accepting me I have a big complaint for mr.bet for 6000 euro.
I made a account 1.5 month ago and I won.

I verified myself multiple times. After keep saying they never received any verification method

I had to verify myself like 3 times! Over and over the same.

Now finally everything is verified after 3 months. They keep me from my money on saying that I not verification my credit card I showed them a screenshot and a bank statement and they said it's not enough.

It has all the information needed requirements that I am the legal owner of this card.

They keep requesting documents I am unable to get.

Hope LCB can help me.

Hello nikko0022,

Can you please send us your Casino Username via private message so we can get in touch with the Casino to check your status?

Hi nikko0022,

Thanks for sharing your credentials. We will notify Casino Representative in order to help you. Once we get some answer we will get back to you. Please keep us posted.

Hi nikko0022,

Still without any update from the Casino. We have sent a reminder email in hopes that we will get some proper information regarding your case. Please keep us posted.

What a bad casino.

Hello nikko0022,

We've been told that you need to provide them with the proof of payment, and that you have already sent the screenshot of a bank card but they noticed that you did some changes using the graph editor to hide some characters.

They need to get the bank account of the user and the photo card, where they can see the card number and name of cardholder.

Hope this will help. Keep us updated.

Did they show the documents to you. I can forward the documents to you and you check I send it correct.

I am a 100% sure they just delaying. I forward my documents 4-5 times this payment is due over 1 month.

After they keep asking for documents.  So I make a screenshot of the bankcard I not edit anything. Then it shall be alright?

Hi nikko0022,

We completely understand you, but please send all the required documents once again, and if it is not effective we will reach out to them to try their best to verify your account as soon as possible. Keep us posted.

I uploaded a new document please be informed that it takes 24-48 hours. They said that last time it took 2 weeks to hear that my document rejected I will keep the forum posted.

" Due to the high load, we can require more time but I hope this time it will be checked fastly. "

Their excuse to with holod my withdraw!

Hi nikko0022,

Let's see if they will keep their words regarding this clarification. Hope that it will be like they promised. Keep us updated.

Hey nikko0022,

Do you have any updates on your complaint? 

Hi nikko0022,

Any updates? Have you got your documents verified?

I uploaded a new document.

Awaiting answer.

 nikko0022, Thanks for letting us know. Please keep us updated.

It's verified!!!

I am going to withdraw and keep the forum posted!

Hello nikko0022,

So good news. Please let us know when you receive your funds. We will mark this case as Resolved.

Hoping for a happy ending here.

I enjoy playing at Mr Bet and would be disappointed to find out that they're actively searching for ways to withhold payments, as I've never had a problem cashing out with them.

It was only a dream and short moment of happiness.

It was only a dream and short moment of happiness.

Hello nikko0022,

We will notify casino representative.

Please keep an eye on this thread for any updates.

Hello nikko0022,

We have tried to get some information about your case from the Rep but we've been told that you need to get in touch with them via support live chat. They don't want to provide us with the updates on your complaint unfortunately. 

Our hands are tied, so we are forced to close this complaint and mark it as Unresolved.

Yes they verified my account nothing has paid yet. It looks like a long delaying practice. Please keep the complaint open until they paid me the full amount.

Hello nikko0022,

Thanks for the update. We are waiting to let us know when it's done. Keep us informed.

Hi there. Been a player there for 7 years. Every time I win they ask for verification of every single documents. Same deposit method, same address same everything.

They are massively stalling.

I am owed $2700 and its been 2 months and no payments.

Any help please?

Hello JennJennca,

Sorry to hear that. Please send us your casino username via private message so we can reach out to the casino rep and inquire further about this matter.

Thank you.

Dear JennJennca,

Thank you for sending your account details. We've contacted the casino and inquired about your case.

Please keep an eye on this thread for further updates.

Dear JennJennca,

We still haven't heard from the casino rep so we've sent them a reminder. Keep you posted.

Update:

The casino has now locked my account and confiscated all my money and deposit for absolutely no reason at all. I provided driver license front and back, selfie with ID, utility bill, bank statement and deposit receipt. They just closed it without and discussion or anything and said they are taking my money under term 3.3 "you cant verify properly, so we close your account"

This is wild rogue behavior wow

Dear JennJennca,

We've contacted the casino rep multiple times but still haven't heard back from them. We have sent them another reminder and hope that this time we will receive some feedback from them so that we can assist you further.

Dear JennJennca,

We are waiting for an update regarding your case. We've sent another email and will let you know as soon as we hear back from them.

Thank you for your patience.