MiraxCasino Support and Complaints Thread

Bonjour! You’ve landed on a page of a futuristic circus carnival. We love to have fun, this is what unites us!

WHAT IS MIRAX CASINO?

Among thousands of casinos, we are different because we give an opportunity to enjoy a unique place - a futuristic carnival of slot games!

We’ve worked hard on our design and now it’s a combination of a rich circus attraction and charming minimalism.

Each and every slot is a one-in-a-kind emotional entertaining show and the player is the one in charge of how the carnival will look for him today. You are the only one to choose the slots to play, which means the carnival to organize!

Welcome to our forum, we appreciate you being here to assist our members

Mirax Casino welcome to our forums, happy to have you here!! 

Welcome to LCB! It's nice to have you here!

Welcome to the best forum, Mirax casino 

Welcome to our forum Mirax Casino 

Welcome to the LCB forum Mirax Casino! 

Hi Mirax Casino

Welcome to LCB

Today there was a long maintenance period off by the casino for more than four hours, without any warning, when I have  deposit and playing. Couldn't play anymore, when I was in a winning road, the casino start the mantainance and  the money has been retained for that period , have to wait asked for a compensation and a tiny cheap 10 free spins has been given has if it was a compensation for the inconvenience.I think this casino should review their freebies offers and consideration for their new costumers

Hi engrsc1,

Please PM me your casino username and we will notify the casino representative about your post.

Thank you. 

Dear Engrsc1,

We are deeply sorry to hear that you've faced with such an issue. However, there were technical issues occured and our team was trying to do the best to resolve them as soon as possible.

In this regard, our team has contacted the player in order to clear a minsunderstanding and inconvenience.

Kind regards,
Mirax Casino team

Thanks for your assistance MiraxCasino representative,

Hi engrsc1, can you please let us know if the issue has been resolved? 

Thanks, 

Hello MarijaS. , yes, the casino contact me, and they were kindly and generous with me this time ,due your intervention and contact,   and I became satisfied and glad with the casino and their management, with the way to resolve the inconvenience this time. Im shure that that was not their fault and that was inadvertently that they dont have done a properly and immediacy intervention in respect to the costumers after the issue.

So Im gratefully to you and the lcb team, as to the casino for the ways that the issue has been resolved.

I would like to observe that , although that this is a very good casino, with great bonus, they restricted the no deposit offer to many countries , including mine Portugal, what makes a less attractive casino for me compared with others that don't have this restriction.

I would like to note too that many free spins offers on some slots are set to have a bet amount inferior of the minimum possible in the casino, like 2 cents total bet in each free spins in  one slot that the minimum, with the player money, is 20 cents in the normal play , for instance.Wich I hope they will rectify in a near future because its the only casino that I know that use this scheme pratice. 

So I would like to say that Im gratefull to you, and to the casino , and hope they have a lot of success since they are one great casino. And hope to return there more often.

Thanks and Best Regards

Rui

You're most welcome engrsc1, glad to hear your issue is resolved, and thanks for the update.

We now consider this case resolved. 

This is a scaming casino bonus politics, they dont offer the bonus due the promotion, i deposit 30 in 3 times 10 and they dont offer me the 20 need deposit bonus at once. They promisses freespins in next deposits and then they said that cant offer any freespins , and i have deposit more than 15 times without receiving any freepins, The frrespins they offer are 2 and 4 cents each.. like it is soimething good of them

The live chat are liars and cheaters...  they try to cheat all they can and constantly lying

Dont be deceived by this casino and their staff

Hello engrsc1, 

Let's not be so quick to judge. We may be able to provide you assistance here. Could you please provide us your Mirax Casino username via private message. Thank you. 

Hello engrsc1, 

We received your username credentials and have contacted Casino Representative. Keep posted on this forum thread for a response. 

Dear Engrsc1,

It is upsetting to hear that you have such an impression in our casino. However, we kindly ask you to pay your attention to the fact that one bonus can be added on top of only one transaction.

Our team has contacted the player in order to resolve the misunderstanding.

Best regards,
Mirax Casino team

Im coimplaining again with this casino, because  I deposit to participate in a tourment ,INSTANT CARNIVAL on day 11/11/22  so i confirm my participation and start to bet and spend my deposit money int that day, When I m going to see the leadearboard , i wasnt listed on it, so I asked in the chat and they told me that the leaderboard will be updated and me to wait until the fineshed of the tournment at midnigh. So after the midnight i continue not to chow up in the leaderboard, and after awhile they took the information on the website to put another daily tournment information I go back to the chat to ask about my position and my psuposed prize and they told me to give them screeshos of my confirm action , the leaderboar and my position... and argue with me tell me that what i was saying its not enouph m and they wont be able to acess their records of my activitie on the casino, so they cant help me. 

So im complaining because i should at least win one of the 4 first prizes and because they make me waist time discussing with them in the chat so they wont give me my prize.

Beware 

Hello.. The casino elucidate me that i playd in slots that not participate on the tournment so i didnt get any classification on that tournment . So i want to give my apolagise to the casino for having posted , in the last post in this forum threath my complain for not have receiving any prize on the tournment

Thanks

Rui

Dear Engrsc1,

We are glad to see that our team has cleared the situation for you.

If you have any questions regarding our bonus policy, feel free to contact our support customer service any time you need. We are always happy to assist you!

Sincerely,
Mirax Casino team

Hello engrsc1,

Happy to hear that your concerns are resolved. Enjoy your further entertainment.

I have faced a similar frustration from this casino. They are very stingy with bonuses even when you earn them or pay for them with a sufficient deposit. And then insult your intelligence with a half baked excuse as to why they aren't going to honor their side of the agreement. I have had it with this casino and it's flakey m.o.

Mirax Casino has refused to honor their side of several agreements with me in respect to bonuses. I was cheated out of my VIP bonus and a recent deposit bonus for extremely unmeritorious reasons. I was not allowed my VIP bonus after multiple deposits and playing at the casino for over 3 months because my girlfriend used my device to make an account for herself at the casino and then never logged into the casino from my device after that again. Yet the casino staff are determined to hold the position that I own a duplicate account and for that reason do not deserve the bonus which I earned through gameplay and my own hard earned dollars. While I let this slide and have ignored the fact that I've not been offered a single free bonus since that time I'm a little more offended by the recent gesture by Casino management or whoever makes these decisions when I deposited an amount sufficient to receive a match bonus of 111 free spins on top. Having completed my deposits losing it all I inquired about my free spins bonus and was told that because I used my deposit for gaming activity I would not be receiving my free spins. I asked what exactly was I supposed to do with my deposit other than gaming activities and reminded the staff member who I was talking to that the bonus was an addition to my deposit what would be the point if my free spins could only be used by me as I paid for the spins with my deposit? That makes no sense. So long story short I've still received no bonus at all and even when they send me emails that offer match bonuses they don't give me those either although the code is accepted and all systems are go seemingly when I make the deposit. I feel scandalized by MiraxCasino staff as I've explained these details to them several times and they know by their own records that I've got one account that I use and have no need or use of another account and that that other account has logged in from its own device every other time. Still they will not accept that I don't have a duplicate account and it will not allow me any bonus though I am more than deserving after all the money I've deposited in the last 3 months.

Hello Anthony Hoisington,

If you need our assistance, please PM me your casino account username and we will ask for updates on your case.

Hi Anthony Hoisington,

We are still waiting on your account username so that we can assist you if needed. 

Hi Anthony Hoisington,

Very unhappy with this casino. I joined from LCB link and made my first and second deposit, thought i would get the welcome bonus automatically but didnt get either. When i contacted support they said it was because i had a code in the bonus box, but i didnt even get any bonus at all. So they basically said tough luck, gave me 10 free spins worth 10c a spin as compensation. then had the audacity to tell me to make another deposit and they will add the bonus. I didnt come to this casino expecting something for free, i made my deposits and paid for the bonus, which was not given. They also said minimum deposit to claim any welcome bonus is $40. on LCB site it clearly says $20.

Hello shorti3z,

Thanks for sharing your thoughts with us.

We will check and get back to you.

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Sent you a msg with the details. Also provided screenshots.of my deposits

Hello shorti3z,

Thanks for sharing your casino credentials with us!

We will reach out to casino representative to inquire about your case asap.

Keep you posted.

hi there.

thanks for being helpful. i dont really care about a few lousy spins or bonus, i wont be playing there again. i just wanted to share my experience and let others know how this casino operates. Thanks again mod for trying to help.

Hello shorti3z,

Do you want us to reach out to casino representative, or are you just sharing your thoughts? Please be more specific when making complaints.

Thanks for your understanding.

We will reach out; if you are interested, just please be specific.

Thanks!

oh im sorry. Initially i wanted to complain about them not honoring the advertised welcome bonus. When i pay for something i expect to receive it. can you tell me what reaching out to their rep can achieve for me?

Hello shorti3z,

As we can see from your initial post, your concerns are legitimate, and we should reach out to the casino to find out more.

However, please see the terms of the sign-up bonus on a casino review page here to be sure you were or are eligible for it again.

It seems your issue revolves around the failure to receive the expected welcome bonus, inadequate compensation, and a discrepancy in the minimum deposit requirement as advertised on the LCB site compared to what the casino stated.

We will check about the minimum deposit requirement advertised.

Thanks for sharing your casino credentials with us.

Hello shorti3z,

Any update?

Hello shorti3z,

We will close this complaint due to the inactivity of the submitter.

My apologies.The username is: A*****

Thank you.

Hello Anthony Hoisington,

Our complaint managers and casino representatives are currently attending the IGB conference in Amsterdam. Thank you for providing us with your username. We will address all complaints promptly after the conference concludes.

Thank you for your patience.

Hello Anthony Hoisington,

Thank you for providing us with your casino credentials. We contacted the casino rep to inquire further about your case. Keep you updated on this thread. 

Dear Anthony Hoisington,

We haven't heard back from the casino rep yet, we are sending a reminder now. Keep you updated on this thread. 

Dear Anthony Hoisington,

Thank you for sharing your concerns. It is important to us that every player has a fair and enjoyable experience at Mirax Casino, and your feedback is taken very seriously.

Bonus eligibility and account integrity are critical aspects of our platform. According to our Terms and Conditions, each player is allowed only one account, and bonuses are granted based on compliance with these rules. We understand this can be frustrating, and we are committed to ensuring all policies are applied fairly. You can review our terms here: https://www.miraxcasino.com/bonus-terms-and-conditions.

The issue regarding your recent deposit and the associated free spins bonus has been noted. Bonuses are typically provided to enhance the gaming experience, and it is our intention that all promotional offers are clear and beneficial to our players. If there was a misunderstanding or error in the application of the bonus, it is important to address this directly with our support team.

For further assistance and clarification, please contact your VIP manager, who can provide detailed information about your account and bonuses, and work towards a satisfactory resolution.

Thank you for bringing this matter to our attention. Your patience and understanding are appreciated, and we hope to see you continue enjoying our service. 

Best regards,
Mirax Casino team

Why does Mirax advertise "instant" withdraw if it's not true? 12 hours later I'm still hearing generic response "processed in order received".... But here's the issue :
I cashed out #1 and received money quickly (less than 20 minutes).
Only 45 minutes later I requested withdraw #2 which is still pending 12 hours later?  In only 45 minutes, processing time changed from 20 minutes to more than 12 hours? I hate having to repeatedly email support but when it's advertised as "instant" how am I not to be concerned? They can't tell me when I'll receive #2 withdraw; I fear how long #3 will take considering it was 2 hours later.  Why advertise instant?

#1 request 20:57 = paid in 14 minutes 
#2 request 21:55 = 13+ hours still waiting
#3 request 23:16 = 11+ hours still waiting

Anyone able to help me understand how this 1st come, 1st served works? Busiest hour ever or lies ??? Last reply received:

“We want to inform you, that all withdrawal requests are processed on a first-come, first-served basis. Sometimes the processing time may take more time, depending on the number of requests. Our team would like to kindly ask you to wait a little longer."

16 hours later and withdrawals are still pending. No reply from support since 4 hours ago when I was asked to "kindly wait a little longer."

How do I get paid? I've never waited anywhere near this long for an "instant" withdrawal.

From wesbite: Depending on the payment system, withdrawal times may vary. For example, for E-Wallets the waiting time for withdrawal can be up to 60 minutes.

I've waited more than 16 (up to 60 minutes) so someone, somewhere isn't being honest. 

Case can be closed I’ve finally been paid. despite all the claims of processing them in order received, my #2 and #3 managed to get processed at same time. The reason for excessive delay will remain unknown. I love this casino but slow payouts without explanation are their biggest flaw. Make payouts consistently quick, eliminate false claims of up to 60 minutes and Mirax could be #1!

Hello CheeseLoser777,

Thank you for updating and sharing your experience with us. If you have any questions or need support, we’re here.