MELBET Support and Complaints

Hello tonyxc,

According to our information, they have a valid license, however, we are going to double-check this and let you know.

Hey LCB team,

I move to have Melbet blacklisted as a rogue casino. I made a deposit to my Melbet account 1/6/2021 which was not credited. I have made multiple attempts to contact them but they gave no response, including not responding to a AskGamblers complaint I submitted against them.

>link removed by moderator Sydney

This is not the first time they have not credited a deposit to my balance, but it is the first time they have no responded to my complaints and recitified my issue(as seen here in this thread). They have flaunted their disregard for my complaints and I think they pose a risk to all gamblers if they continue to be endorsed on LCB.

Please assist.(see attached files)

Hello mead0wlea,

Please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

Please note that we don't have anything in common with AskGamblers and how they deal with the complaints on their forum. Make sure not to post the links leading to other gambling forums as this is not allowed. 

Thank you for your understanding and cooperation!

Apologies for posting a link to AG. I only posted it to substantiate the claims made in my post and to show proof of a previous mediation with me of which they have not been responsive.

I will forward my username as instructed.

Hello mead0wlea,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Hello mead0wlea,

We're looking into this issue. We'll try to help you as soon as possible, please wait a bit.

Yours faithfully,
Melbet team

I would like to lodge a formal complaint against Melbet Casino regarding their failure to process my withdrawal request and provide adequate customer support. On 22.02.2024, I initiated a withdrawal of 69278TRY($2225) from my account. Despite providing all the necessary documentation for verification, including identification and proof of address, my withdrawal request has been repeatedly denied without valid justification. At this point, my account balance stood at approximately 273773.73 TRY (about $8750), reflecting not only my initial deposit but also the winnings I had accumulated through my betting activities.

Furthermore, the customer support team has been unresponsive and unhelpful in resolving this issue. I have contacted them numerous times via email and live chat, but each time I receive vague responses and no concrete solutions. This lack of communication and transparency is deeply concerning, and it has left me feeling frustrated and disillusioned with Melbet Casino's services.

I kindly request LCB (Latest Casino Bonuses) to investigate this matter thoroughly and take appropriate action against Melbet Casino for their failure to adhere to their own terms and conditions. I urge them to prioritize customer satisfaction and ensure that my withdrawal request is processed promptly and fairly.

Hello Sertaç Yücedağ,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello moderator,

First of all thanks for your interest. Today, something happened strange. I connected to the live support and the told me to send emails via gmail. I always sent emails from my hotmail address which is recorded to my Melbet account. Then, I tried to send an e-mail from my gmail address. Surprisingly, I got a reply from them after 10 mins. Then they told me they can't help me from different e-mail address. I explained i tried to reach them from my hotmail address by my e-mail pictures. After that they requested some pictures for verification finally. Lastly, they told me to wait and i am in KYC process. I will inform news when i get a new e-mail from them.

Hello Sertaç Yücedağ,

Thanks for sharing your casino credentials with us!

We have reached out to a casino representative to inquire about your case.

If you get any news before we do, please update us.

Keep you posted.

Hello again,

Last news: I have been paid all of my winnings! Thanks for your attention

Have a nice day

Hello Sertaç Yücedağ,

We are so glad to hear that and thanks for the update! We will mark this complaint Resolved.

Enjoy your winnings! 

Can we kindly ask you to share with us the information about the winning amount via private message? (How much money have you managed to withdraw?) We collect this data solely to create yearly complaint-related statistics. Thank you!

I can help you if your account is verified

Assalamu alaikum sir, it has been two months since my account is blocked, I have submitted all the documents, I deposited Rs. 11,000, please give that, you are not letting me withdraw the deposited amount, please let me withdraw my money

Hello Muhammad Fiaz,

First of all, welcome to LCB.

Could you please provide us with more details about your case? Have you perhaps received an explanation from the casino as to why your account was blocked? Did you claim any bonuses? Was your account verification successful?

Thank you.

Hello Muhammad Fiaz,

Do you still need our assistance?

Thank you.

Since we haven't heard back from the member, we'll consider this case CLOSED due to the submitter's inactivity.

Melbet is the biggest scamming bookmaker site. Do not deposit because you will never be able to withdraw 

Hello Bruce McClune,

First of all, welcome to LCB.

We are sorry to hear that you had a bad experience with Melbet Casino. If you have a specific issue with this casino and need further assistance, we are here to help.

Deposit are made into melbet using gaming account 1010698335 payment to melbet was immediate. I have contacted all the involved in the payment process they have confirmed with proof that the paymnet is release to melbet the very same time.  Its been a WEEK  now i am regularly trying to get answer and they say the specialists are busy with my issue. And i dont understand what is the issue and they dont explain as well. Meanwhile every other party involved have confirmed melbet has recieved the payment. But melbet has never credited my acount seems like they are trying to scam me.

Kindly help here 

Hello Rashid Haider,

First of all, welcome to LCB.

Sorry to hear that you facing this kind of issue. Thank you for providing your casino account ID, could you please also send us your casino username or email address that you used to register at the casino via private message so we can forward it to the casino rep and check your account? 

Thank you.

Hello Rashid Haider,

Do you still need our assistance?

Since we haven't heard back from the member we will consider this case CLOSED.