mBitCasino Support and Complaints Thread

Hello Allen Embry,

We are still waiting for your credentials. Please send us via private message to be able to help you.

Hello Allen Embry,

We need your credentials to reach out to Casino Rep.  Please send us via private message.

Hello Allen Embry,

We will be closing this complaint due to inactivity of submitter.

Hello merrymfmcgriff81, thank you for your feedback. We are sorry to hear that you are not satisfied with our Loyalty Program and with your last play session. We are always working on improving the experience. We will take your feedback in consideration for future improvements.

Best Regards

Hello Zellemamaflyazz,

Thank you for your feedback. We would invite you to our Live Chat, we can definitely assist you from there.

Best Regards

Hello fellow slotters, I read a old post about why do casino forums advocate to play at Mbit and bitstarz when they clearly don't accept USA players and it kind of bothered me and hears why, about a year ago I had looked on this site along with 2 others to make sure Mbit took USA players and all said yes so I start playing and after awhile of losing a buddy asks me why I'm wasting money cuz I can't play thier (I thought they didn't update their terms of USA players hence why everyone was saying to play thier) so for the second time, but let me tell u I did contact support when I first played and the guy told me I could play for real money. (I swear I took a pic of it and the phone I did is gone so back to Nadia she is the second support I talked to and she sends me the part where it says USA not accepted and in almost had a stroke I told her why did the guy say I could play for real money I mean who's gonna pay to play for free and not even win a stuffed bear. Anyways she tells me that she doesn't see that I ever had a conversation with said guy and I say ok let me see if I can find the picture I took of our conversation and then the Convo ends and she emails me about the terms and how she's sorry I can't play thier anymore (I was gonna ask for the money I had been depositing back but didn't wanna be that guy) I saved the email she sent which shows our Convo but anyways I'm just writing this cuz after ri read that I saw they were refunding USA players and I'm all like where's my money hahaha I'm still sad tho I like that casino even tho I didn't win and can't play thier :( ki****** is my username Mbit if u wanna send me a bear as a consultation prize hahaha tha k you for anyone who took the time to read this, I just needed to get this off my chest oh and this was in 2022. Have. A great day everyone

Hello Killian38,

We have to inform you that we are guided exclusively by what is written in the T&C, and on our website the US is prohibited for both Casinos, so our review page is adapted to that information.

Each player is responsible for reading the T&C, in which it is written that the US is forbidden, which means that it is not possible to pay out any winnings.

We will close this complaint and mark it as Resolved. 

Mbit fail !!!! I made a deposit in mid December and forgot to put a destination tag. They said my refund "may" take up to 60 days???????  
Clearly well over 60 days later, and I have been given no updates after several requests for a timeline on my refund ! This is pathetic considering how much I regularly deposit. Lift you game mbit and do the right thing, at the very least, respond to my requests for information regarding my refund instead of responding with "we will update you when we have further information". "Up to 60 days" ...  ????? Your deadline has passed so it's time to act accordingly and refund my money, it will be deposited straight back to you anyway !!! 
Pathetic !!!!!

Hello Justin Thripp,

First of all, welcome to LCB! Glad to have you here. 

Sorry to hear about your experience at the casino.

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello Justin Thripp,

Can you please send us your casino username/id via private message?

Hello Justin Thripp,

We will close this complaint due to the inactivity of the submitter.

2:29

Why can't I chat on mbit, I've been trying for days now after promptly being put on a 24 hour cool off by employee Nessa and there was no reason for such actions and now after being locked out of my account for the 24 hours I've started depositing money and losing unfortunately so when I go to request VIP spins I can't even connect to the chat line or get a response from my emails I'm sending , can someone please help

Hello nastynick81,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks.

Hello nastynick81,

We will close this complaint due to the inactivity of the submitter.

Can someone help me ?

Hi, most recent issue..I had cashed out 3.5 that I had won. Confirmed wallet address via email. Then asked for the TX. Violet gives me either the wrong TX or someone elses TX because clear as day it shows 3.5 was successfully sent to different ltc address I never gave to begun with. However, I hadn't realized I confirmed a btc address via email before cash out. That would have been irrelevant, due to it being sent to a completely different wallet. They are saying it's my fault that I manually typed in the wrong wallet address and that they will contact provider to see if they can recover funds that had been successfully confirmed already to some ltc address. Then, a day later I look up that same TX she gave me and it says " not found" . But the day of, it had shown what I just explained. Which means, I never got my winnings. It was only 3.5. 

Im alittle confused on how two different casino reps said two different things about this which was either it lost because I confirmed wrong wallet or that it will take days for recovery. Both are wrong and again, now I don't even see the TX. ID LIKE A CLEAR explaination on this, to settle. Im not happy about the way ive been excluded randomly off chats online because it only makes it harder to communicate regardless who is wrong. 

Last thing, I've been at 48% progress to next planet since last year I should have been bumped to the following planet and hadn't even got that checked as well. Literally I play everyday, and enjoy the slightest perks they give me as a valued member here so my rank should have moved at least 1% towards the finish. 

Hello lilnjen,

Please provide us with your casino username via private message so we can reach out to the casino rep and try to assist you in resolving your issue. 

Hello lilnjen,

Thank you for sharing your concerns and feedback, it helps us improve our product.

We have investigated and indeed, the withdrawal was requested to a BTC address. The BTC address was confirmed via email. The email verification system is instated specially for such situations where you can check and be sure that the withdrawal address is personal, it is a correct address and it is in the same blockchain as the currency you are withdrawing. This, being a cross-chain transaction, is a transaction that we cannot recover because we do not have access to the recipient's address. Please remember that you are solely responsible for entering a correct address in the withdrawal field.

The transaction for the requested withdrawal can be viewed in the LTC blockchain, it is still there and it cannot be erased.

Regarding the Loyalty Program progress, we have investigated and we can see that the progress is registered properly, last registered 2024-06-03 02:43:15 UTC.

We can provide more details you can reach us via email or Live Chat.

Best Regards,

mBitcasino

It makes no sense, how your stating that my it got sent to my btc address confirmed via email, when it had not. This was a LTC cashout and I happened to put a btc address... however the transaction ID is important and it shows that 3.5 which is was he exact amount had confirmed already with another LTC address. If I had put a BTC address in then that is not my address it had sent too. The address I put confirmed via email is irrelevant from the transaction ID because it hadn't been included. whether it denies or is invalid or even if it's cross chained you like said, it still did not attempt to send out to my BTC address that had been confirmed in email beforehand. The reason you can't recover funds was not because I put the wrong address it was because it had got sent successfully through the correct network to someone else's LTC addrsss since I won my winnings in LTC some how the system approved that wallet address in the transaction ID that happened to be someone else's. Of course you can't recover funds this way. There is no option like you said. But had it been sent to my BTC wallet address that was confirmed via email then it would have been recoverable for this reason. You can recover cross chain transactions NOT confirmed transactions and that confirmed transaction has not my address in it. It's been over a week and I'm still waiting to get the correct TX this time and no one has showed me it. 

The withdrawal request was a LTC cashout but I put a BTC address that never generated a TX for it. Instead, i was given a TX with the same amount of 3.5 showing that it generated out to a different LTC address. This was not my address. 

Going back to the beginning, I put mistakenly put a BTC address... so that cancelled out and wasn't even intiated because the system sent out the way it should have been only to a different wallet ADDRESS. I never put a LTC address because I thought I had been playing with BTC the whole time. 

You just said, how you can't recover funds from a confirmed transaction in someone else's wallet. That is correct. Someone else's wallet had somehow intercepted the transaction and got my winnings. 
 

that's why I'm stating that I never got a TX I never got anything even mistakenly sent to me, or attempted to be sent because somehow it had sent 3.5 to a corrected address in the LTC network. 
 

The crazy thing is, shortly after that I won again and cashed out to my LTC address and hadn't put a BTC address...and I got my funds for this. The same day. with no problem. Because I put THE correct address to generate. 
 

so your telling me that because I put a btc Adrress in for approval that it was my fault that it got sent to a different address in the network it should have been ? 
 

i never provided that LTC address. The furthest I got was a confirmation through email confirming that my btc address was the address it should be sent too. Anything further then the email was not cofirmed by me. 

And going back to what you said about it being the correct network, is incorrect. I was playing with LTC, I'm used to playing with BTC so I was thinking that the cash out request was for BTC since majority of times I play with BTC. so yes i requested a LTC where my funds had been but I mistakenly put a BTC address so that is two different chains not the same like it should have been. It was NOT the correct network as you were saying. The reason why it confirmed was because the system sent my winnings of 3.5 to a valid LTC address that hadn't been the same one I confirmed in email, so that's why it had been sucessfully confirmed on the chain.  
 

i never confirmed the correct address from beginning... it was a LTC request and i put a BTC address which declined that and got sent to a LITECOIN address successfully. But it's not my litecoin address. 
 

Hello lilnjen,

We'll contact the casino representative and refer to your latest posts. 

Hello lilnjen,

The funds were sent to the address that you have entered in the withdrawal field:

32LUMa9EQrxbubtv8dAQWxas3ww8cBBRia

Please view below the address in the Blockchain, the funds are still there.

https://live.blockcypher.com/ltc/address/32LUMa9EQrxbubtv8dAQWxas3ww8cBBRia/

Please remember that you have read and agreed to our terms and conditions that say that you are solely responsible for entering the correct address in the withdrawal field. 

The email address confirmation is a second step implemented for you to be sure that you are asking for a withdrawal to the desired address and not some random/wrong address.

You have manually inserted the following address 32LUMa9EQrxbubtv8dAQWxas3ww8cBBRia and confirmed it via email. 

The withdrawals that are not being confirmed via email, are not processed.

Since you have confirmed the withdrawal to the upper-mentioned address, to us it meant that this must be the desired destination for your funds.

The address that you are mentioning it was sent to and not to the one that you have requested is the equivalent to the one requested. Please check the screenshot or you can access the converter to legacy LTC format link below:

You can check it here https://litecoin-project.github.io/p2sh-convert/  enter the address M8YcfTZCMyp2i7ApEW9kLbqGNeXaWt2LF6

Please understand that the withdrawal was sent to the address that you requested, as you can see in the screenshots. Address that was confirmed by you via the email that you had automatically received. Only you can confirm an address and only manually, any unconfirmed cashout addresses lead to the decline of the withdrawal.

The transaction id is here:

https://live.blockcypher.com/ltc/tx/4d25b242a29dc24d9b2e1fb22aff47109b72c0a3806fbdcc79c28448d86282a0/

Thank you for your patience and understanding.

Hello

where do I begin?

When I did a little research on mbit I saw positive which I thought and felt as everyone in the company was ,Don't the company have professional leaders,managers,mentors,and counselors correct?

But some of the employees or shall I say one that I had a bad experience with that I have the transcript from the chat also pictures and a video I was going to see how the MBit community felt about the way I was treated I was going to post everything on discord ,Telegram also Facebook and instagram and one more thing that I will discuss with who ever has time to contact a customer at your establishment "1st I want to say I am a veteran of the military I also worked in the casino for over twenty years and I'm a teacher I know there's no need for this to be said but I want everyone to know that I don't want anyone to be treated as I was today.As a liar,also with lack of respect and pretty much wasn't listened to which in this career of choice that this female employee made should be frown apond we were always told us casino employees that we leave are problems at the door I believe this  employee fell short of her job description with some being said I would love to talk to someone professional and that knows a tidbit more than this employee when ever someone could contact me I will greatly appreciate it.

Thank you everyone.

I'm sorry I do have a quick question if anyone could answer how long does it take for a formal complaint to be resolved?

Thank you again for your help 

Hello Ana Perez,

First of all, welcome to LCB!

Regarding your question about how long it takes for a complaint to be resolved, that can depend on the complexity of the complaint and the responsiveness of the casino rep. Do you have a specific issue with mBit Casino that you would like assistance with?

Thank you.

Jovan's,

Thank  you for your responses and yes I would love some answer and for this to be resolved and to not ever happen to someone else in the future there a lot going on with this.

would you be the person that I speak to?

thank you so kindly 

Ana 

Also  one more question if you could help me is this the correct email that I have to  send a video to?

Dear Ana Perez,

If you would like us to assist you, please send us your casino username along with more information about your case via private message, so that we can contact the casino rep and try to assist you further.

Thank you.

Dear Ana Perez,

Thank you for providing us with your account details. We've sent an email to the casino representative. Please keep an eye on this thread for updates.

Dear Ana Perez,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread.

Hello Ana Perez,

Thank you for providing the account details. We were able to identify the account and see that your last conversation with us was September 26. The subject of the discussion was regarding a bet winning not being added to your account.

Our colleague investigated and explained to you that there was no issues and that the winning was correctly added to your account.
"Your balance was 0.00000565BTC - 0.00000400BTC of the bet you made = 0.00000165BTC balance, then you made a deposit of 0.00056605BTC = 0.0005677BTC.

We are sorry to hear that you find our responses not suitable or respectful. We strive to improve ourselves, and we will consider your feedback.
Please let us know, how we can further assist you. Thank you for your patience and understanding.

I have emailed the files since there were unable to open on this site land a video showing different I want to say thank you for helping me with this issue LCB thank you for taking time to help me with this issue i know the person I private messaged with was unable to open the files I will try an other way to have others see the file which I wasn't trying to do but it seems like mbit is not understanding what I am trying to have resolve here

Thank you Lcb

Ana 

Hello Ana Perez,

As stated in the response from the casino rep, the winning was correctly added to your account. What other issue are you experiencing with the casino? Please explain so we can reach out to the rep again and try to assist you further.

Thank you.

The issue was not the deposit it was the winnings I have explain and showed that...

At this point I don't need further help because it seems like the rep doesn't understand she put up there my deposit where are my winnings and also they deleted all my history but I knew they would that's why I have it to show 

Thank you

i know this is not your fault 

thank you kindly 

Ana 

Dear Ana Perez,

Thank you for letting us know. We will then mark this case as RESOLVED. If you need any assistance, we're here.