Hello rjab89,

We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Any response from the casino?

Hello rjab89,

No, we still haven't heard from the Casino Rep. We've sent him a reminder email. 

Hi Sydney,

Still no response from the casino? It's quite unprofessional of them to ignore this issue - where do you advise I submit a formal complaint?

Rielan

Hello rjab89,

The Casino Representative has advised us that he forwarded this complaint to his team and they're looking into it. As soon as we receive a reply, we'll let you know.

So, I see so many complaints that reload bonuses aren’t automatic yet when I was counting on my daily cashback bonus, I was informed I was disqualified Bc YOU GUYS automatically added my weekly reload to it, EVEN THO I HAD IT DISABLED. So no, I didn’t think to check & see that you disregarded that and reenabled it!! Pissed I missed my daily cashback 🤬🤬🤬

the photo shows that I always have these bonuses disabled so why do they keep screwing up my cashback????

Hi Mosteiny, 

If you would like us to contact Casino Representative regarding your issue, please send your casino username via private message.

Hello! I have an issue.  I was on my 3rd deposit and the offers for it were divided between enabling one or the other. One rewarded deposit with a matching percentage, which I didn't enable.

I did, however, enable the one that said I could have  xxx amount of free spins depending on which deposit range I would be in.
I chose to do the 125 spins for depositing between 0.3 and 0.7 LTC, which is an excellent deal, so of course I took it.  I did enable the offer, I did deposit over 0.3 LTC in that deposit where it was enabled.

The spins never appeared.  The ones from my 2nd deposit worked fine.  There is obviously some trigger that didn't get set off or maybe your deposit ranges changed since the crypto currency market has gone down in value quite a bit, so you need hight rates of deposit for those sorts of spins.  Which is all well and fine, and smart to do since this is a heck of an offer if you meant to do it at today's values.

So I had played my deposit, it was entirely mine, no matching bonus or anything else.   I always do that, play my money first, then the free spins.  It would be annoying to win a good win on free spins when a person could have won on their own dime, right?  So I go and I blow my small stake and I go to activate the spins and there is nothing there in the account.
 

I email your support and their answer is as if they didn't even check my account or anything.  They tell me that once the bonus are spent at all and there is an error or the bonus needs to be switched there is nothing they can do.  Except they aren't "bonus funds" that was spent, it was my money. 

And we went back and forth and I started getting annoyed at how they were brushing me off and not even trying to resolve it so I understood what on earth they were saying.  Of course the casino can give me 125 spins as the legally binding contractual offer stated at the deposit range I was offered. 

I do understand that obviously someone didn't update the 3rd Deposit Bonus scripting to match your new rations of spins to deposits, but I didn't know that until I was done with my introductory bonuses and then the ones offered to all show up.  Those have a much higher depost rate for the same spins.  If I ratio it out,  I think I would need to do about 2.6 LTC and above. Sort of like 1USD per each spin. I wound up yesterday depositing all together 1.1 LTC so that is about 50 USD/EUR and about 7300 Yen.

I honestly don't know even if I want the spins anymore.  I just wanted to let you know the experience I had, the inscrutable conversation with the help staff and that you need to check the verbiage on your 3rd deposit bonus offers for free spins.

Thanks for reading, sorry it is long.  I am not sure when I will be back about to see any responses.  I have a demanding job (forensic data for litigation support) and I travel often and live in different countries every few years.  We are based in Switzerland, but work worldwide, except for North and South America.  Working 80 hour weeks is only so often, 60 hours is basically the job every week.  So when I there is something like this, I have to be in the right mood or else I can be terribly obstinate and pointed.  I really would not want that here, I like LCB and for what is worth, I did like your casino.

Be well.  Good luck with all you do.

Best Regards.

 

Hi The Valark,

Thanks for sharing your experience at mBit Casino.

Can you please provide us with your casino username and send me in a private message? We need this information in order to contact the casino representative and check what has happened.

I would have but it was resolved.  Ended up with me being offered the bonus reinstated so that it would go off properly as well as a bit of a general idea of what they are dealing with and although I refused the offer, I did so just because it was too vested and digressive by then, I would never enjoy playing them.  But the last person who did the offer and spoke to me, they were straightforward, professional, easy going and listened.  It let me be the same way in return.

Thanks for the offer though.

Great casino, good staff, excellent senior staff.

MBIT CASINO🤬🤬

I just want to make a formal complaint about how unsatisfied and disappointed I am about recent loyalty program bonus. First of all it takes forever to receive the little $50.00 cash and then you have enough nerve to require a 36.mbtc wager on a freaking 2.4mbtc. The math isn't adding up...... that's not even my true disappointment though I had a 1.4mbtc plus 50.00 bonus cash giving a 3.8 mbtc I played game of Camelot or thrones of Camelot or whatever the entire 3.8mbtc and not once did I get free spins nor the hold and spin bonus and I'm just sickened by the whole thing. Like I don't expect to always win but seriously if you're gonna be that greedy and full of crap just keep your damn bonuses they are actually a slap in the face. A fucking joke. Thanks for nothing 

Hello [email protected],

Sorry to hear about the poor playing experience you've had. If you would like us to contact the casino on your behalf send us your casino username via private message.

mbit is not for us players? I deposited and played. lost. had error issues and one of my deposits I did not get placed on my account

my first deposit they did not credit to my account and claimed it was not enough to apply to my account

I deposited recently they could have applied this to my account

Hello [email protected],

We still haven't received your casino username via private message. If you would like our assistance in contacting the Casino please let us know. 

Hello Zellemamaflyazz,

The United States is restricted at mBit Casino, it's stated in their T&C's. If you would like us to contact the Casino regarding your case please send us your casino username via private message.

Hello Zellemamaflyazz,

Thank you for providing us with your casino username. We'll contact the Casino regarding your case, please keep an eye on this thread for any updates.

Hey there! Our Loyalty Program was designed with our players in mind, bringing various exciting benefits. One of these benefits is the Planet Bonus that you receive starting with Zeal IV. According to our Terms&Conditions, these bonuses have a wager requirement of 15x. You can find more information about this at: https://www.mbitcasino.io/terms-and-conditions/vip-terms.

We're really sorry to hear that you didn't have any luck while playing Throne Of Camelot. It's important to keep in mind that mBit has no influence on the outcome of any of the games hosted on its platform.The good news is that we have a wide selection of games from different providers, so perhaps a change of game can bring you more luck.

Please let us know if there's any other way we can help. We are here 24/7 to support you.You can always reach out to our Support team via the Live Chat on our website. 😊

Hello!
I have issues with withdrawal.  I won 18 LTC on June, 12 and still can't cashout. I provided all the docs needed, selfies, requested cashout and still nothing in response. The docs and my withdrawal are under the review..for so long. Can the process be fasten somehow? Because I send messages to mBit via email and they do not answer me

Hello Charlette,

Please send us your casino username via private message and we will get in touch with the casino and inquire about your cashout. 

I never got my reload nor my free spins and I've made many deposits. I opened a chat was unable to get any such bonuses. I even emailed and was ignored. Furthermore a friend had referred me to create an account with mbit and he also is a US player. Why am I getting referred to play if this casino does not allow USA players--mind you he has been playing for years. This is like how Bitstarz robbed me of a deposit after I was referred by a USA a player and was denied a refund and blamed for signing up and depositing. If casinos are restricting areas why don't they apply a ban so we do not get tricked and outed from our money?

I had won .29280 a bonus on legendary diamand game and on my last free spin of 25 free spins the game glitched and just kept spinning and never paid me out for my bonus .was wondering if I can get the money I should of got when the bonus was done?

Hello Charlette & Zellemamaflyazz,

Thank you for sending your casino usernames via private message. We've contacted the casino and refer to your complaints. Keep an eye on this thread for any updates.

Hello Josh Herdt,

If you would like us to get in touch with the Casino and inquire about your situation please send us your casino username via private message.

This issue similar to an issue I had with bitstarz and sadly even wild coins. Whereas, I am referred by USA Player, and I sign up deposit and I find it rather compelling how if a country truly is restricted how come there is no barrier in place to prohibit US players from entering? Other online sites I have came across have it so where the message is displayed on the website, hence, preventing the entry. Our IP address can be seen as well. I would like a refund for my deposits. I will apply this under wild coins as well as bitstarz direct casino inquiry.

Hello Zellemamaflyazz,

Feel free to post all your complaints on the dedicated direct support threads of the casinos you have issues with. Regarding mBit Casino, please be advised that your complaint has been forwarded and we are waiting on a response from the Casino. Keep an eye on this thread for updates.

M y account was closed at mbit which is fine, my deposits have not been refunded and have not gotten a response. As I have advised in my prior post on this thread I was referred by a USA player who claims to have been playing for years, I deposited several times and came on this site and seen in a post by another player how USA players are not allowed. Most sites I have visited that do not allow USA players block us. Our I.P. address can be seen as well.

8/3/2022 5:36 AM

Hi there,

Could you please provide me with more information? Why would you like to request a refund? 

Regards,

Drew

mBit Payments & Security

Hello Zellemamaflyazz,

Unfortunately, Casino was unresponsive to our emails thus far. We've pinged them again just now in hopes that they will respond. Please keep an eye on this thread for any response.

they asked me as to why I inquired for refund on my deposits and they have avoided responding. 

I was emailed yesterday on how my case was under review <email removed due to privacy reasons> I requested refund for deposits after being referred by usa player and told by chat support  to keep depositing  despite  knowing im in usa and viewing ip address

Hello Zellemamaflyazz,

We've sent another email to the Casino and inquired about your case. Hopefully, they will respond. Keep an eye on this thread for any updates.

Hi, Charlette! Thank you for taking the time to leave us feedback. We sincerely apologize for any inconvenience we might have caused. 

Since you provided the last required document, the verification should be completed shortly.

Thank you for your patience, much appreciated! 

Hi Zellemamaflyazz! We sincerely apologize if we have caused you any inconvenience.

We understand your concerns and would love to help you sort this out. 

However, there are a couple of points to keep in mind:

1. You did not fill in the profile information when creating the account (this means that no information regarding your location was provided either).
2. As part of the account creation process, you were asked if you agreed to our Terms and Conditions. By clicking on the checkbox, you confirmed that you have read the Terms and Conditions, accepted them, and are fully bound by them.

The Terms and Conditions are public and can be accessed here: https://www.mbitcasino.io/terms-and-conditions

According to point 2.2, users are solely responsible for determining whether accessing and/or using our website is compliant with applicable laws in their jurisdiction. Therefore, any claim against us brought for any reason in regard to this will be considered void.

Point 2.3 of the Terms and Conditions also includes the list of Restricted Countries, including the United States of America and its territories. We cannot guarantee the successful processing of withdrawals or refunds if a player breaches this Restricted Countries policy.

We are sorry that we could not satisfy your needs, and we wish you the best of luck in your future endeavors. 

Why would you not put a block on your site? I find this to be absolutely ridiculous. If I am referred by a USA player and sign up and then you guys are telling me to keep depositing. Regardless you can see the ip address. I should be refunded and I find it absoluetly unacceptable how this case is being handled.

So issue here is two fold:
1. Allowed to still play despite asking for permanent ban, able to (re)open account, and incentived instead of directing on self exclusion/banning as requested.
2. Breach of casino liscense, per master liscense holder, theyre not allowed to offer services to excluded country including USA. And per their own Terms, US players not allowed to deposit, wager wit's real money. It was clear based on my IP addreas i was based in the USA. Never once was I asked for KYC verification, And no geo blocking in place. 

If we are not allowed to deposit then it should not be difficult to return my deposits

Why is this not on your page rather than just taking my deposits and avoiding to honor your terms?

Excuse me I do not accept such as a reasonable resolution keeping my deposits and advising me to continue depositing when your chat support can see the ip and being referred by US players 

click the link--why doesnt mbit have something like this to prevent such

Hello Zellemamaflyazz,

We've contacted the Casino Representative and referred to your latest post here. Please keep an eye on this thread for any updates. 

Zellemamaflyazz, we understand your concerns and appreciate you taking to time to share them with us.  

We would love to be able to provide you with a satisfactory resolution. However, there are no grounds on which we can do so. 

When you signed up/created your account with us, you agreed to the Terms and Conditions, and they prevail. Also, agreeing with the Terms and Conditions means that you've read them and are aware of any restrictions:

• Point 2.2 states that you are solely responsible for determining whether accessing and/or using our website is compliant with applicable laws in your jurisdiction -> so, any claim against us brought for any reason concerning this will be considered void.
• Point 2.3 presents the list of Restricted Countries, including the United States of America and its territories -> as such, we cannot guarantee the successful processing of withdrawals or refunds if a player breaches the Restricted Countries policy.
• There is also point 9.5 that underlines that our products are consumed instantly when playing -> this is why we cannot provide returns of goods, refunds, or cancellation of your service when playing. As you were serviced by our casino, there are no grounds to support the refund claim.

Once again, we understand your position and apologize for the hassle created. However, given all these points, there isn't anything else that can be done in this case, no matter how much we would like to help. 

Thank you for your understanding!

actually that is not true if you really did not want USA players you would put the proper restrictions on your site and you would be able to do so witht the IP address which is detected when we come on your site. As I stated I was referred by a USA player who plays at your casino and has cashed out. So rather than claiming that you can not refund the money, keep in mind you guys knew I was a USA player and your chat team knew this. It is absolutely deceptive and very peculiar that such excuses would be made. How would I be have been able to claim a friend referral bonus if USA players were not frequenting your site?

I refuse to be blamed or take accountability for the violation of terms conducted by mbit. No geoblocking in place to block USA players. Refusing to operate with geoblocking is a violation of the contract license. Me filling out the player info is fruitless rhetoric. Mbit as well as all online casinos have the systemic wherewithal to have access for and to each players login information.  The accessible information includes; what browser Is used, i.p. address, device used, date and time. I would appreciate the due respect and not to have to continue pressing on this issue. I have no issue with taking responsibility over my shortcomings especially in the world of Business which I major in. And with the fact that I was referred by more than one active player on mbit which can be proven through history and redemption offers supporting that USA Players have done transactions with mbit it is well within the scope of permissible and renderable to release all due funds in the variance of a full refund provided to a btc address provided and within a respective timing. The ten minute payout rating gets high reviews and I will state further that USA players have been processed payments while operating at mbit contrary to USA being a restricted venue to deposit at. I do not desire to make these posts but I must when it comes to licensing and the agreement entrusted to mbit prior to me the player being at fault for operating at mbit contrary to several factors implying that it was permissible the contract is ultimately to be respected and honored by the operators of mbit more so than myself. Operating without Geoblocking in place is a violation of the terms which breaches the contract. I did not come to argue, the terms support my claim and mbit is not to accept cash money deposits from USA Territory and had the contract agreement been upheld USA players would be blocked to avoid such violation. Expecting players to uphold a contract while mbit does not is unethical, unreasonable, unprofessional. With all due respect I am entitled to my deposits as should not have to escalate this issue for what I am entitled to. 

Hello Zellemamaflyazz,

According to their Terms and Conditions, it's the responsibility of a player to determine if accessing and/or use of the website is compliant with applicable laws of the Country they reside in 

Since this is clearly stated and since you've accepted the Casino T&Cs we, unfortunately, cannot help you further and we consider this complaint closed. You have an option to escalate the issue with the Casino licensor directly. 

Hello Zellemamaflyazz,

The US players are restricted at mBitCasino. Always read t&c.

And part of their licensing requires geoblocking to deter that such issues occur do not attempt to blame me for being referred by us players and the staff knew this info and still were okay with receiving deposits with this knowledge they said it was okay to play and suggested for me to make deposits which is not allowed

I added money for my second deposit and never received the $ for it

Hello Charika Horsman,

If you would like us to get in contact with the Casino Representative and inquire about what happened please send us your casino username via private message.

Hello Charika Horsman, thank you for your review. We have checked your account and the last transaction and we have determined that your last deposit was under minimum required. The amount that was sent after the miner fees was 0.00024465 BTC. Please note that currrently, our minimum deposit specified in Deposit page is 0.00035 BTC. That is the reason why your deposited funds did not reach your mBitcasino account.

Thank you for your patience and understanding.

mBitcasino

Hello Allen Embry,

Can you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?