mBitCasino Support and Complaints Thread

Hi there,

Please contact us through live chat or email at [email protected] and our team will assist you. 
Please also make sure you do not post your email address or bitcoin addresses online.

Thank you for your time.

Regards,

mBit Support Team

Hey there,

Final update on this case. 

The user Tonymoach4 has been refunded the initial deposited amount.

Case is now closed as resolved.

Thank you for your time.

Best Regards,
mBit Support Team

My bet was for a winning of 0.2 btc and i have a screenshot of the bet! When i placed the bet i had .2 btc in the account and won .2 on that spin in bingo whoch put me at .4 and change whihc is reflected in the screenshot! But when i closed the game out i was not credit and oddly for some reason this bet never showed up in my bet history which casues me to be very wary of what happened unless you can tell me this was some sort of glitch this is very bad practice. I put good money into this site to be ripped off this way so help me help you and not make this any bigger and come to a understanding!

I have attached the screenshot of the bet

Hello jcab664,

Did this happen at mBitCasino or Megawins? Could you please private message me your casino username and we're going to contact the Casino Representative.

This happened on Mbit Casino and i contacted them and they trying to play it off like it didint happen or that they dont understand me and answer me a completely different topic they blamed the game provider aswell!

Ok, thanks for clarifying! Please send me your casino username HERE and we're going to contact mBitCasino Representative.

I've made 2 deposits tonight, the second one posted to my balance but not the first one. I sent a message directly to support with the transaction numbers from the blockchain. This casino had a live chat when i first signed up and they were available. Now there is no support I can reach. Winnings were fair in the beginning and have greatly diminished since. Something just isn't quite right with mBit casino and it appears I need to move my business elsewhere. Please deposit my funds or give me a refund. 

Hello Babybeck79,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

Hi mbit can u Credit on M account Bodyart the  30 free Spins who i have buyed for a 2 Dollar Chip please? :) '€

Hi Rastaman Weeste,

Your LCB Shop purchase is made today, please allow 48 hours (not including weekends) for the purchase to get processed, as that is the standard time frame. Then you should check your casino account. 

For your info, you should post your shop request chasers here.

Why is LCB promoting mBitcasino as accepting USA players when mBitcasino terms say that USA players are not allowed? Something funny is going on here and someone needs to explain this false advertisement.

Hello jayjay007,

That was an error from our side, we apologize for the inconvenience caused. Thanks for letting us know. This direct support thread was created a long time ago in 2014. and we haven't noticed that the USA was added as allowed in this thread. On the review page and all other threads on our forum the USA is restricted for mBitCasino, so we've now added the USA as "not allowed" in this thread as well.

sure thing if you say so boss

It brings me no pleasure that this once promising new home for my coin-in has gone sideways recently.  The staff is extremely responsive, prompt, and generally very friendly.  That being said, I no longer trust mbit when it comes to paying out winnings and bonus spins. Both regular CS and VIP have been unable to give a satisfactory resolution to either of the following:

1.  Pre-crediting BTC (0 confirmations), and later halting my withdrawal for "AML" reasons (1x playthrough).   Although I had played my 5mbtc deposit several times over, I was told it didnt start counting until the deposit was confirmed.     This is non-sensical, and as an AML officer myself, extremely concerning.  

At that point I was afraid they would use their fine-pront in the ToS that states you cannot play pre-credited funds (what?) in order to seize all of my winnings, so I played through another 5mbtc, losing it all immediately.    

This completely damaged the trust required to play and win any material amount of money with mbit.  Worse, it appears on the surface as an intentional honeypot.   You can lose your funds pre-confirmation, but if you win, they have built-in policies to (disingenuously) force more action, or worse, seize the funds and blacklist for violating ToS.

2.  I found 250 bonus spins "cancelled" in my folio.  I did not do this, and you guessed it..nobody wants to re-issue them. 

I am open to having my mind changed as far as the logic behind these unrelated yet seemingly pattern-forming incidents. The money loss I incurred was not extreme, but if I cant trust a gaming provider with 5mbtc, I cant trust them with 500.

I hope I'm wrong, as everything else has met or exceeded expectations.

Hello Thatoneguy,

We're sorry to hear that. Please private message me your casino username and we're going to ask the Casino Representative to look into this.

Hello Thatoneguy,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked him to look into this. Please keep an eye on this thread for updates.

Hello, 

I had a quick question I hope someone could share their thoughts.

If I have recently submitted a complaint through another popular player forum, is it advised to wait until that is either closed or resolved before posting or pursuing anything on LCB forums? 

I don't want to violate any rules or general best practices with this sort of thing. 

Thank you 

Hello Mumbles1337,

It's up to you if you want to wait until your complaint has been resolved or closed on another forum. 

When it comes to LCB, if you want to file the same complaint here, that's fine with us. 

Thank you for the response, Sydney.  

I am planning on filing a complaint against MbitCasino, and as I understand, I must first post here before doing so in the official complaint section.  

Mbit has completely stopped responding to all forms of communication with me, and even instructed any of the live agents to no longer respond to me, so to be honest, my hopes are not too high with this. 

As soon as I asked Mbit support for copies of our conversations through both live support, and through email, as well as a copy of my transactions with deposits and withdrawals, that was when they banned my account and have never responded. 
 

Hello Mumbles1337,

Please send me your casino username in private message inbox and we'll contact the Casino Representative.

Hello Mumbles1337,

Thank you for providing us with your casino username. We've asked the Casino Representative to look into this. Please keep an eye on this thread for updates.

Let me apologize ahead of time for the length of this complaint, but in order to be as thorough as possible, I try to detail everything to the best of my ability.

I have been a player at MbitCasino since December 19, 2016.

Throughout the years, I have made many deposits, as well as some withdrawals. I wish I could include the exact numbers of these amounts, but Mbit has closed all communication with me, and they have instructed the live chat support agents within the website itself to do the same. They cut off communication and disabled my account, immediately after I requested a copy of all of our conversations, transcripts and emails.

The only thing I can conclude from this is that they are ignoring me, assuming that I don’t have any evidence of the claims I am making, which is not the case. I simply wanted a more organized and easy to read printout for myself, but I have luckily saved everything from the day my account was opened.

Calling myself a gambling addict might be a bit of an understatement. In the past five years, what started as an expensive habit, quickly snowballed into a multi-year tailspin, where I successfully managed to find new ways of destroying my life financially, and learning each week that what I previously thought was rock bottom, actually can go much further.

I have never blamed anyone for my gambling, and I take full responsibility for this complex addiction which still makes no sense to me whatsoever.

That being said, I feel as though the most important responsibility of a casino, and certainly something every site claims to be vigilant about, is providing players who find themselves in the group of gamblers who cannot stop, the ability to exclude themselves. Especially when multiple pages of their site are dedicated to their commitment to giving players these resources, and just how seriously they take this matter.
It is a dark side that comes along with territory, but it is far darker when these casinos not only ignore players attempts to ban themselves from these platforms, but when they actually exploit these addictions for their personal benefit.

I understand that these are some strong accusations that I am making, but in the case of MbitCasino, that is exactly what has been done to me.

When I realized how bad this addiction had become, I did the only thing that actually is effective in trying to curb the problem. I contacted the casino’s and told them this, and that I wanted my account closed permanently. Every casino I dealt with was both understanding, empathetic, and extremely professional about this. Casino Extreme being what I consider the gold standard with their actions matching their claims.

This is a stark comparison to MbitCasino.

The first time I attempted to close my account at Mbit was on August 23, 2019. I had lost all of my money to my name, and frustrated and finally wanting a way out of this lifestyle, I explained that I had been depositing more money than I wanted to think about, and that the money I was losing was something that I could not afford to lose. I explained how none of this was fun to me anymore, and I ended the conversation with, “Please Close My Account.”

Rather than acknowledging the fact I was clearly struggling with gambling and out of control, or even taking my request to close my account seriously, they instead responded with informing me about a slot malfunction that I never asked about, and let me know that there was 100 Free-Spins in my account, and asked me if there was anything else they could do for me
https://ibb.co/88r3MyH

For anyone that doesn’t understand how the psychological aspects of gambling addiction works, Mbit would likely be able to provide the most insight on the subject, since they clearly are seasoned at directly exploiting it.
Something as simple as the 100 free-spins is enough to get that dopamine flowing, and you instantly can start connecting the illogical dots that these spins may somehow be able to help you recover from the loss you have now already forgotten about. Say what you will about Mbit, but hats off to their marketing team for knowing how to keep clients.

I understand a business is a business, and at the rate I was losing money, they were protecting an investment.

Fast forward over a year of the continuously worsening of my gambling, where I am trying to chase losses that occurred years ago. I messaged the in-chat support three separate occasions, asking how I could permanently close my account. I stated the amount of money I have been losing is out of control, and clearly made it known that I had a gambling problem, and I needed to stop, and I needed to cut ties with the only source making this possible




They informed to
to send an email to Suppor­t@m­bit­cas­ino.com, and "any feedback would be greatly appreciated."
https://ibb.co/br6Wngf

https://ibb.co/vBddtp5

I sent an email, and I was extremely upset, depressed, and exhausted at this point, and I was confused why I was back at in this situation. Why had I still been able to play here, why was my account not blocked, and why wouldn't they let me self-exclude myself. The email I sent to them showed this frustration.
https://ibb.co/5n4WKW9 > I edited for the language

I was cursing throughout the email, but never directing any insults at the support or anyone specifically. I had reached a breaking point, and since my previous attempt to shut down my account were all but ignored, I thought that I was making it much more clear this time of my mental state that I was at, since in all other conversations, I have been very polite, even when things were not going my way. I was trying to burn the bridge between us, since they refused to close it down on their end.

I do not know how I could be any more clear, the subject of the email was “Close my Account.”

I was angry, but I felt relieved that I could move forward from this living He** I have been living in. I quickly saw an email notification in less than an hour since sending, and was excited to see this chapter of my life closed.

I followed their instructions and sent this to the support email address like they instructed, but for some reason, the VIP host responded to self-exclusion request.

"Darling, I didn't know you felt this way. We're here to take care of you. We reached out to you so many times on email asking if there was anything at all we can do
for you. You only need to let us know, and we will do our best for you. What kind of bonuses are you more interested in? If the current VIP program is not to your liking, we can take you off of it and put you on a more customized deal. Please let us know what bonuses you would like and sure we can customize something fro you. Looking forward to hearing from you."
https://ibb.co/pv173ZL

Are you kidding? What new bonuses do I want? Do I want to be dropped from the VIP and create a tailor made program with incentives I can choose from? Nothing else from that attempt of a cry for help registered with anyone?

This is a direct exploitation, and taking advantage of a player who clearly cannot stop gambling, and is attempting to utilize the resources you have dedicated entire pages and FAQ sections to.

The hardest part of an addiction is supposed to be recognizing you have one, not trying to escape the grasp of the people supplying the incentives to keep you from leaving.

I do not believe that Mbit should be allowed to have this on their site, because it creates an illusion that your gambling addiction may be recognized, recognized, or even helped. I would actually advise anyone looking for the best promotional offers they have seen to just tell support you have a gambling problem. You inbox will not be able to keep up.
https://ibb.co/2KJ2FPS

https://ibb.co/FbTFxvd

I feel as though as soon as I gave them any hint that I was not in control while gambling, I had a target placed on my back.

At this point, I believe I finally found rock bottom. In between the embarrassment of not being able to just stop myself from self imploding, even though logically I knew how every gambling session will end. It never changes.

I deposited in increments of $1,000 and went through about $9,000 in less than two hours. This once again was money which I could not afford to lose, and Mbit was even nice enough to not make me wait for it to be even confirmed on the block chain, since my betting behavior was well known at this point.
I could have cashed out multiple times with a profit. I had my balance over 300 mbits around ten different occasions, but I didn’t see what the point would be.
(I would provide proof, but Mbit is literally nowhere to be found)

It genuinely scared me how little emotions I felt during this. No anger, upset, confusion, nothing. The lack of feeling anything was a sign that I needed to report what was happening to me to someone, or anyone that I might be able to save from falling into this same kind of trap.

I emailed the usual [email protected] and politely requested copies of all the communications between us over the years.
https://ibb.co/4dgQ8Fx




I don’t think it had been five minutes since I requested this, that my account was disabled. That was last I would ever hear from Mbit.
I even sent a follow up email explaining more in depth on why I felt like what had happened was not only unethical, but completely against any of the moral obligations they claim to uphold
I do want to note that I originally was only requesting what I lost that night back due to all the factors in play. This is no longer the case.
https://ibb.co/vJ5ncsS



This is when part 2 of my complaint comes into the picture.

While looking for more information on who I can contact regarding complaints, and the protocol in order to do so, while reading through the terms of service, I noticed something that had never once been brought to my attention, or even considered a possibility in all these years
https://ibb.co/tb9jrhs

Excuse me? Players from the United States are what? Not allowed to play with real money? What does that even mean?

If you were to sign up for an account at Mbit Casino account today, you would need to check that little box of their terms and conditions, which tell you that they are in way responsible for you not knowing your own jurisdictions and the laws involving it.
https://ibb.co/Z1d3mkk

Even though most of the online casino’s with United States restrictions in place, you are blocked before you can even load the loading page, this seems like a bit of questionable approach.
https://ibb.co/PtSVkSc

However, this was not the case when I signed up for my account. Thank you to tools like The WayBack Machine, you can use it to visit cached copies of websites from the past, which are preserved in time by Archive.org
https://ibb.co/9yf8bjr



I was allowed to sign up, no checkbox was required, and it was an open registration with no required agreements.

On top of this, the folks at Mbit knew from day one that I was located in Minnesota, which falls in the middle of the United States of America. The first time I ever requested a payout, in order to prove their was no multi-accounting or other prohibited actions being done on my part, I was asked to submit
1) Drivers License (front and back)
2) Bank Statement
3) Passport
4) Utility Bill
5) Screenshot of my home IP address
https://ibb.co/jbtH8Mf

https://ibb.co/YcPZNYz

They were very fast with the process and I had my withdraw completed and was on my way. Never knowing that this entire time, I would technically have been considered someone who was gambling from a jurisdiction which was not allowed.

Randomly, a year or so later, when I attempted to make a withdrawal, but it failed multiple times while trying to submit it. Confused, I contacted support

The problem was that I needed to update my profile, because there was information now missing or something, along those lines. I went to choose United States, and to my surprise, my country was not listed as one of the available options. Confused, I messaged support again, and informed them that I am trying to update my profile, but my country is not listed as one of the options.
There response was, “That is fine, just choose any other one instead.”

https://ibb.co/9qC7Mm0

https://ibb.co/DV5J8bW

https://ibb.co/7KFpR2T


At the time, I never thought anything of it, I assumed it was a glitch or they were still updating a new system they were putting in place. Curious for answers, I went back through the terms of service and noticed the section 9.3 in their Terms of Service:
“The payment team at mBitcasino reserve the right to carry out additional verification procedures for any payout exceeding the equivalent of 1 BTC."

Despite massive and consistent deposits, I never had that big of wins. I think it came down to the fact I played either blackjack, or not the greatest slots, but the largest win I ever had was for around $4,000. (I understand it is a good win, but in the scheme of things, not really)

I have no doubt that if I were to ever have had a substantial win, that this would have all come to haunt me. I would have been not only only accused of being a player from the US (which to be fair, I am) but also have been accused of changing my country to lie about my location.

Is this a common casino practice for casino’s under the Dama NV group, or ones licensed by Antillephone N.V?

It is a direct breach of your license/terms, to instruct players to change their location, to something other than what is their factual location, in order to make a loophole for them to continuing to deposit and play, or am I not understanding something?

What (if any) protections do players who have fallen victim to this have when they hit a jackpot, or even something as small as requesting a copy of transcripts between themselves and the casino?

I am quickly learning the answer to that. This is why I have not been able to get a single response from MbitCasino, even though last week this time, I was averaging an email every few hours from them.

I have been exploited from day one with Mbit Casino. I understand there is always a house edge, and that comes with the territory and something I accepted.

However, I have been exploited by Mbit for a gambling addiction they refused help which would have been a few strokes of on their keyboard.

On top of that, I have also been on the loosing end as a player from a jurisdiction that is not allowed according to their updated terms of service. I do not believe I would have been paid if the amount was high enough. As long as I was depositing massive amounts at my own expense, and withdrawing much smaller amounts infrequently, I worked into their algorithm perfectly, and I was extremely profitable for them.

They never took action, until I questioned what was happening. This was from day one, and as such, I am requested that all of my deposits I made to this casino be returned.

I am requested again for my complete transaction history, and based on your own terms and conditions, this is something which you still should have easily available.
https://ibb.co/DV5J8bW

Hello Mumbles1337,

Thank you for providing us with all the details and screenshots of your complaint. We've asked the Casino Representative to post a reply in this thread and explain why they didn't close your account when you requested it in written form and why they accepted your deposits in the first place when you reside in a country which is restricted according to the casino T&C's.

Please keep an eye on this thread for updates.

Hello, 

Still no response of any kind from Mbit, correct ? 

Thank you 

Hello Mumbles1337,

The Casino Representative replied that they would look into this and get back to us once they clarify what happened here. Please keep an eye on this thread for updates.

Thank you so much for the update, I appreciate it. 

I can assure you that you arent getting any money back.  But I understand the faulty logic behind trying.

Your transaction history is public record and easily accessible, since mbit uses static deposit addresses.

Noted.

Hello Mumbles1337,

Just to let you know that we still haven't received a reply from the Casino Representative. They've told us they would look into your case, clarify everything and post a reply in this thread. 

While this is still an ongoing situation, the communication with mBit  has resumed. 

I am using a player arbitration service on another site, but I will update this once that comes to a decsion. 

Thank you for the help

Hello Mumbles1337,

Ok, thanks for letting us know. Please keep us updated.

Hello Mumbles1337,

The Casino Representative advised us that this case has been resolved and that you were refunded an amount of 0.61172110 BTC which is the total deposited amount minus cashouts from the time you have first requested to have your account closed.

Could you please confirm if this issue has been resolved?

they are scammers. their high rating is missed on this forum. Free spins bonuses do not correspond to the minimum deposits. Chat is immediately blocked if you try to complain to them. This casino has definitely paid for its high rating on this forum. The game is played in bitcoins. The stakes are too high. They answer that cashback is only for those players who play without a bonus. I took bonuses in the form of free spins. But bonuses are issued at absurdly low rates.I deposited more than $ 100 and did not have time to understand how I lost everything. This casino has a very high rating on this forum and this is the main reason why I decided to play here. Stop cheating.

Yeah well - Lets Face it

Avento MT Limited and the related group are know for high deposits for shitty bonuses. I mean deposit $50 and get 15 free spins? I know the feeling. I cannot comment on your experience but I can say this

I play with Drift and A Play and they pay within a few hours via e-wallet. I normally play with straight cash - They have the biggest game selection and good/low wagering on bonuses, however I feel like besides the welcome/signup bonuses, the rest of their bonuses are useless as their free spins bonuses have high deposit limits to claim them.

Hello macur666,

Our members are the ones that rate the casinos on this forum. mBitCasino didn't pay for their high rating on the LCB forum. It's not how things work here.

If you want us to get in touch with the Casino Representative regarding your complaint, please send me your casino username to PM inbox.

I was playing Bastet and Cats today, and I couldn't understand how I was hitting so many winning spins, yet my balance continued to drop. I finally saw a line hit That was supposed to pay a certain amount, then I looked at my winnings for that spin and it was much less than I was betting. It had been occurring all night, it took me a minute just see it and figure it out. I have screenshots of bets and winnings that do not add up to the pay lines the game clearly specifies. I spoke with the chat operator she offered no assistance or explanation. I'm deeply disappointed in there handling of and the fact that it occurred. I've been playing on mbit for years. Just hope that this hasn't been occurring since my first deposit.

So I was just on mbitcasino.com and I was playing Dracula's riches. Like I usually do I set the denomination so it showed credits and not real money.  After hitting several winning spins I decided it was a good time to get out and cash out. The credits showed somewhere in the number of 250,000. But as soon as I was off the game my actual balance shows less than what I had started playing with in the first place. Obviously this was quite a shock so I immediately logged back in to the game and again it's still shows my actual Bitcoin/mbit total. So I changed it over to credits again to see what my total was now, and it now shows only have 1,000 credits. I tried speaking to customer support. At first she told me that I hadn't been playing any games today which was obviously not true. She also claims that I had not been playing Dracula's riches at all today. Its BS that finally have a big win and they are claiming that never happened. For small amount I wouldn't be so angry and persistent but that's a lot of money and I want my winnings. I have not yet tried to figure out what the Bitcoin conversion but obviously it's a lot. Please do what you can to help me her. With this kind of money and play I will pursue legal action because this is not something that happens every day or ever especially for me. Thank you for your time I hope to hear from you soon

Hello Paul Jarvis,

Please send me your casino username to private message inbox and we'll ask the Casino Representative to check what happened.

Hello Rickjiggy,

Could you please let us know at which casino did this happen? Also, could you please send me your casino username to PM inbox, so we can try to get in touch with them.

The casino was Mbitcasino.com.

I'm still in disbelief this occurred 

Hello Rickjiggy,

Since mBitCasino has a direct support thread on our forum, we've moved your complaint to this section. Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked him to look into this. Please keep an eye on this thread for updates.

Thank you

You're welcome Rickjiggy.

Hello Paul Jarvis,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Keep you posted.

Thank you Sydney

Hi there,

We would like to comment on the 2 issues posted above by users Rickjiggy and Paul Jarvis.

1. The user Rickjiggy has reported winnings not being correctly credited to the account in the game Bastet and Cats.

We have sent a request to the game provider and after they have reviewed the entire session they have confirmed that the outcome of the bets was correct and winnings were correctly credited.

They have provided us with a report of the session which will be forwarded to the user directly. 

For more information, we will contact the user through email.

2. The user Paul Jarvis has reported that they have reached a balance of 250,000 credits inside the game Dracula Riches but
when they left the game and returned, their final balance was 1,000 credits. 

We have reviewed the gameplay history and live chat history and it seems that on June 19th, the session of gameplay inside the game Dracula Riches has started only around half an hour after the interaction with the live chat support, this being the reason why the support team informed the user that no bets have been placed inside Dracula Riches until then on June 19th. 

According to our logs, prior to contacting live chat, the user was playing the game in Demo mode. In demo mode, the starting FUN balance is 100,000 credits, and while playing, the user has reached the 250,000 credits. All games have a switch in the top right corner where you can choose between DEMO and REAL mode. 
When the game was closed and opened again, it automatically swithced to real money mode and showed user's real balance. 

Dracula Riches has the option to check the gameplay history. In order to reach the history tool, you have to select the menu from the bottom left, then press on the hand symbol found on the left side of the menu and then the history button will show up.

We have also sent a request to the game provider and we are waiting for their reply. In the meantime, we will further assist the user through email. 

Thank you for your time, dear LCBers!

Best Regards,
mBitcasino

Allowed to deposit and play despite multiple request to help to close acount /permanent ban/self exclude starting first via email on Sun, Dec 10, 2017 at 07:04 PM. 2017 via chat. Email said account was closed by them;

"I understand. We're sorry to see you go. Allow me to close your account. Your account is now closed.
Is there anything else I can assist you with at this time?." 

Um, if account is closed, why are would they ask if there's anything else they can assist me with at this time"? 

Anyway, fast forward, somehow (not sure how) I was able to reopen account, because then I see on, Aug 20, 2019, I sent an Email to VIP titled "Permanent ban". 

Then, again on October 23, 2019, I chatted with Petra asking if they can assist with a permanent ban, again (along with free spins). I got the free spins, but wasn't banned as I had requested, still.

Note: There may be more instances, but this is what I was able to find in my email inbox/trash in my gmail account. 

In short, instead of permanently banning me, or blocking be, they'd let me know how to add myself to a a cooling off period and then to let them know when i set these limits, theyd credit my account with free spins-- free spins, or incentives, instead of actual helping. Of course, at the time, I was happy about the bonuses added to account, as I chased my losses. In the long run, this did not help. My account was finally closed, or at least disabled. But this didn't stop me from depositing and continuing to play with restrictions. 

I also recall a time when i closed account and it was reopened by linda so i can access bonus?

Again, Im not entirely sure, since it's been awhile. It was only until recently i discovered that USA players arent even allowed to deposit play here that i’d like this to be loozed in to. And request full transcripts m/account history be made available to me. If terms were breached, I am requesting for refund of deposits minus cashouts, or at least in partial amounts. 

So issue here is two fold:
1. Allowed to still play despite asking for permanent ban, able to (re)open account, and incentived instead of directing on self exclusion/banning as requested.
2. Breach of casino liscense, per master liscense holder, theyre not allowed to offer services to excluded country including USA. And per their own Terms, US players not allowed to deposit, wager wit's real money. It was clear based on my IP addreas i was based in the USA. Never once was I asked for KYC verification, And no geo blocking in place. 

Username/email is different than what I registered on this forum.

Please let me know what I can provide on my end to move this forward.

(SORRY FOR DUPLICATE POSTS)

Hello Monika Mateka,

We've sent an email to the Casino Representative and asked him to look into this. Please keep an eye on this thread for updates.

Thank you. As noted, my email address username is different than what's listed on here. Let me know if/how I can share this info with casino rep. Thanks again,

It is quite shocking to discover that the US is actually banned from using the site; I've been gaming with them for over a year and was informed by support that I am welcome to play... what a shock to see that it is a violation of their gaming license! Seems to be a common occurrence as well which is definitely concerning... I'd like to have someone from the casino reach out to me as soon as possible to refund my deposits and close my account; the email is: >email removed by moderator Sydney due to privacy reasons< Thank you LCB for your help!