Max Vegas Support and Complaints Thread

Hello Valiantsin Navichenka,

We have reached out to the casino again. 

Hope they will respond this time.

Keep you posted.

Hello thank you, have you received a response from the representative?

On January 31, the withdrawal status changed to “confirmed”
but I haven't received the money yet

Hello Valiantsin Navichenka,

Unfortunately, we must mark this complaint as Unresolved, as we did not hear back from the casino after numerous attempts to reach out to them. That is negatively affecting their brand image. If they respond, we will reopen it.

Thank you for understanding. I hope you will receive your funds, and when you do, please update us, and we will mark this complaint as Resolved.

Regards,

Hello
On February 08 I received a withdrawal of $1000, thank you. 08 February I requested another $200 for withdrawal. Until now, the status has not changed, although again quite a lot of time has passed.

Thanks for the update. Please keep us posted. 

Hello Valiantsin Navichenka,

We will close this complaint and consider it Resolved.

Hello

08 February I requested another $200 for withdrawal

14 days have passed and the money has not been withdrawn.
in the chat they talk about 3-4 days, but in fact I’ve been waiting for two weeks  and I don’t know how long I’ll have to wait...

Hello Valiantsin Navichenka,

We have sent another reminder to the casino about $200 withdrawal.

Keep you posted.

Hello Valiantsin Navichenka,

We have reached out to the casino one last time.

Hope they will respond this time.

Regards,

Hello Valiantsin Navichenka,

Do you maybe happen to have some updates for us, or did you not hear back from the casino?

Thanks in advance for your response.

Yes
I have an update :)
I received a withdrawal
Thank you

Hello Valiantsin Navichenka,

We are so glad to hear that! Thanks for the update.

Enjoy your winnings! 

We will mark this complaint as Resolved.

I Have been trying to make a withdrawal on my Max Vegas account since April 20th. I have not been able to get a hold of anyone through chat or email, I have tried both several times. No answer or response. Also the times it says your chat hours are available when I try to chat it will automatically respond closed during your business hours. Hopefully I will be able to get help from someone on here my user name is te*****

Hello RachelLynn,

Welcome to LCB.

Sorry to hear that you are facing this kind of issue.

May we ask if your account has been verified? Is this the first withdrawal with this brand?

Thank you for your cooperation.

I have tried to email them to start the k. YC process and they have not got ahold of me. And when you go to the chat, it says they are offlone.

Yes my account has been verified and it is my first time trying to make a withdrawal from MaxVegas Casino it's been 15 days now and still no answer or reply from them and I'm still unable to get ahold of anyone through chat or email their only two options to contact them.

Wife has been waiting for about 4 days now to get a withdrawal. She has messaged the “online support” that is always offline (odd for something that says it’s 24-7), and never recieved a reply back. In addition she has send a couple emails to the casino support and also not recieved even a single reply. This is pretty shabby. I’ve had McDonald’s service reps reply back in a more timely fashion. Any slower and this withdrawal would be going backwards. Kindly advise who the current gm is for this place with contact info so I can deal with this issue for my girl. Ty 

You ever online 

Hi RachelLynn,

Thanks for your reply.

We have sent your account details to the casino rep. Once we receive any feedback, we will update you on this thread.

Hi DanOmen,

Please send me your casino username via private message  so that we could reach out the casino rep regarding your issue too.

Thank you.

Hi Eundra Williams,

In most cases, KYC processing time: 7 business days, however, if you wish we can try to reach them out as well to see what has happened here, please send us your casino username via private message. 

Thank you.

Hi Eundra Williams,

We are still waiting for your account details, please send us via private message, thank you.

Hi Eundra Williams,

Since we received no reply by your side, we would need to close this complaint due to the submitter unresponsiveness.

Hi Hi DanOmen,

We are still waiting for your account details. Please private message us in order to contact the casino rep and try to assist you.

Hi RachelLynn,

We haven't received any feedback from the casino rep, we will send them a reminder today. Keep you posted here in case of any updates.

Hi DanOmen,

As you didn't provide us with the casino credentials, we will need to CLOSE this complaint due to the submitter inactivity.

Hi RachelLynn,

We've just sent another reminder to the casino rep by email. Hope to get any response this time. Keep you posted.

Hi RachelLynn,

As we received no feedback from the casino rep till now, we would need to CLOSE this complaint due to the rep's unresponsiveness.

If we hear back from them, we will reopen this complaint.

Thanks for your understanding.