Max Vegas Support and Complaints Thread

🎉 Greetings, Casino Enthusiasts! 🎉

I'm thrilled to welcome you to Max Vegas, your gateway to an exhilarating world of gaming and entertainment!

From the very moment you step into our dazzling realm, you'll experience the thrill of a lifetime. To kick-start your adventure, make sure to grab our incredible Welcome Bonus. But that's just the beginning. Max Vegas is all about keeping the excitement alive with a treasure trove of exclusive promotions, dynamic game offerings, and, of course, fantastic opportunities to win big.

Whether you're into spinning the hottest slots, testing your luck in live casino games, or seeking out that perfect hand at the card tables, Max Vegas is your ultimate playground.

And remember, we're here for you around the clock. Our dedicated Customer Support team is ready to assist you, ensuring your gaming experience is as smooth as possible. At Max Vegas, we're all about people, and we're here to create a casino experience you'll love.

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Got questions or just eager to chat? Feel free to ask us anything – our team is here to assist you.🎰🃏🌟

Welcome to our forum Max_Vegas rep. Thank you for signing up. 

Hi Max_Vegas rep!

Thanks for signing up, glad to have you here. 

Welcome to our forum Max_Vegas rep! 

Welcome to LCB! 

Welcome to the best forum! Happy to have you here! 

Thank you very much for such a warm welcome!

Welcome to our forum! 

Welcome to the forum

Hello everyone! 

I would like to apologize for the inconvenience you had today regarding the Exclusive No Deposit Bonus. Because of some technical issues, the bonus was not working. 

Our team fixed it in a timely manner. 

You can now play April Fury and get the 28 Free Spins. 
However, if you already tried to play before, the 28 Free Spins can be used for the game called Wish Granted. 

To sum it up: the new players get the 28 free spins by playing April Fury, while those who have tried and get the error before, can get them by playing Wish Granted. 

I deeply apologize and are very sorry for the inconvenience!

So i'm waiting on a withdrawal as of November 8th, did all i had to do to "verify" my account. and i'm getting the run around to contact the withdrawal team via email.

after sending two emails, i STILL have no idea what's going on with my withdrawal. Live chat support on the site has no answers, and conveniently , because it's the weekend , im told the withdrawal department doesn't work weekends, when - (mind you, i've been asking for an update each and every day this past week) - earlier this week i was told weekends won't be an issue to be payed out

MOST IMPORTANT OF ALL of this, is the status of my request says the transaction has been COMPLETED. literally it says completed in my transaction history.

YET there's no movement or sign of any pending payment on the blockchain.

Literally just trying to collect what's mine, and i can say forsure, i'll never play at MaxVegas again.

👎🏻👎🏻👎🏻

Hello Thanyajaco,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this matter?

Thank you in advance.

Hello, Thanyajaco! Our team has been investigating this issue.

As per our system, the payment was completed a couple of days after its approval which was on the 16th of November and this matches our bonus terms https://www.maxvegas.com/bonusterms/: "Once a withdrawal has been approved, it will normally take 3 to 4 business days for the funds to be remitted; once remitted on our side, we will not be held liable for bank/ wallet processing times." 

We strive to provide the best casino experience along with customer support. We hope this sorts things out and Max is always waiting for you back! 

Best Regards,

Hello
I've been waiting for a withdrawal for quite some time. But I still haven't received the money.
I had already received a withdrawal from this casino before.
I want to know when I will receive a withdrawal?

Hello! Could you please provide us with your casino username? 

We will investigate what is the issue. Thank you!

Hello

I sent this to you in PM

Hello! Yes, thank you! I will get back to you with updates. 

I got money
Thank you

Hello dpazn,

We are glad to hear your issue has been resolved! Enjoy your winnings!

I am on my 9th day waiting for my withdrawal.  I message the customer service for an update each day and they just say the same thing "they are working on getting them processed".  That doesn't tell me anything, like where I'm at in the process, if it was even approved, etc.  I don't understand how we can send money to play within minutes for deposits but withdrawals are taking this long?  I'm very very very concerned.  The problem is they are so nice and I love the games they offer so i don't know what to think.  I would really appreciate a solid update

Hello AshleighKastner604,

First and foremost, welcome to LCB! We are glad to have you here. 

Could you please provide us with your casino username/ID via private message, so we can assist you further by contacting Casino Representative? 

Thank you!

As of last night it says completed, but I haven't received anything at all.  Which I saw happened to someone else in here so hopefully it means I will get my money shortly.  My username is Ashka****.  Their customer service team has been extremely nice today and yesterday but they just tell me that I have to wait.  It's been ten days. I just wish I knew how much longer or what the hold up is.  

Hello AshleighKastner604,

Thanks for sharing your casino credentials with us!

We will reach out to casino representative to inquire about your case.

Keep you posted.

Thank you!  I appreciate your help, this site is awesome!  ❤️

I'm really hoping I get it today!  13 days later. Gah. 

Hello AshleighKastner604,

We hope so too! We sent them reminder again.

Keep you posted.

I woke up to my money this morning!  So for anyone that comes on here I wanted to reassure them that Max Vegas does actually pay out, it just takes a long time.  So for future winners to know how it went for me so maybe they won't worry as much as I did- This is day 14 since I requested my withdrawal, it was changed to "completed" on day 9 and I received it today on day 14.  Their customer service was always extremely polite even though they didn't always have an answer for me.  Hope this helps someone in the future.  ❤️

Hello AshleighKastner604,

Great news! We appreciate you sharing it with us! 

We will consider this complaint Resolved.

Hello, I am waiting for withdrawal of funds from December 12th. Still haven't received the money.
Before this, there were deposits and withdrawals in this casino.
Why did I still make a deposit to this casino after the last withdrawal delay? They said that they are a new casino and will soon establish withdrawal processes. And because they offered a good bonus (which anyway could not be realized).
I want to know when I will receive my withdrawal of funds?

Hello dpazn,

Welcome to LCB!
Can you please send us your casino username via private message, so we can reach out to the casino representative to inquire about your case?

Thank you!

Hello dpazn,

Thanks for providing us with your casino credentials!

We have reached to casino representative about your case.

Keep you posted.

Hello dpazn,

We have reached to casino representative again.

Keep you posted.

Hello dpazn,

We have contacted them once more, but given that it is the holiday season, anticipate a delay in response.

Keep you posted.

Hello dpazn,

A casino representative got back to us, claiming they are waiting on a response from the financial department and that they will let us know as soon as they hear back.

Keep you posted.

Hello

the money has been received, thank you, all claims have been removed, please understand me too, I waited a very long time for the withdrawal of funds..

Hello dpazn,

The casino representative got back to us with good news too. 

We are so glad you have received your winnings! Enjoy and have a Happy New Year!

We will mark this complaint as Resolved.

Dear LCB and Max Vegas Support,

I'm writing because I submitted a withdrawal request on 1/6/24 and have yet to receive a status update on when the payment will be processed.  Today is officially 10 business days, reached out to Max Vegas via LIVE chat support and they are in the dark regarding the payment status as well.  Can you please look into the issue?  My username is JoJoCal****

Best,

JoAnn

Hello JoJoCali0510,

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Hello JoJoCali0510,

The casino responded stating they are looking into your case.

Keep you posted.

Hello JoJoCali0510,

We have reached out to the casino again.

Keep you posted.

The status of the withdrawal request was changed yesterday to "confirmed" so it's gained some traction in the process.  I reached out again to the casino but have yet to receive a response.  Hope the payment will be disbursed soon, it's hard to support a casino that lags on payouts especially with limited communication on the process.

Hello JoJoCali0510,

Thanks for updating us.

We hope this will be resolved soon.

Keep us posted!

Hello. I have a similar situation.
I submitted a withdrawal request on 16/01/24 and have not yet received the payment.

 It’s already 26/01/24 but there is no information on my withdrawal of funds. In the chat they said something about withdrawal up to 5 business days, but more time has passed. The last time in a live chat they answered me like this:

I wrote to them by email, but did not receive an answer to the email.
Please can you help me with this issue?

Hello Valiantsin Navichenka,

First of all welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hi LCB!

I received my BTC withdrawal request today.  Looks like it takes 3+ weeks for first time request.   Nevertheless, thanks for getting involved.

All the best,

Jo-Ann

Hello JoJoCali0510,

We are so glad to hear that!

Thanks for the update! 

We will mark this case as Resolved.

Hello Valiantsin Navichenka,

Did you finish the KYC procedure?

We have reached out to the casino.

Keep you posted.

Hello Valiantsin Navichenka,

The casino responded by saying they are looking into your case.

Keep you posted as soon as they reply.

Hello
About KYC procedure. I would have finish the KYC procedure if I had been asked to do so. But in 13 days no one asked me for KYC procedure. (They didn’t even answer my email).
Thank you for taking on my case.

Hello Valiantsin Navichenka,

We have reached out to the casino again.

Keep you posted.