Mad Money Casino Support and Complaints Thread

Mad Money Casino launched in 2019 is a multilingual online platform operated by MMC GLOBAL HOLDINGS LIMITED and registered under a Curacao gambling license. The platform has an enticing name and offers an amazing user journey, making it one of the most popular online gambling destinations.

Mad Money Casino has several different slots, live dealers, and new releases while also offering dual-screen mode and various enticing specials at your fingertips. Mad Money Casino is a mobile-friendly and instant-play betting platform powered by thousands of games from 45+ different software companies. Daily, Weekly and Monthly Cashback is the main highlight of the site, The more you play the more you earn, Level up, and earn higher cashback perks and exclusive bonuses and spin wheels.

Being one of the original casino reps for Mad Money Casino, I have been in the IGaming vertical for 4 years and love being a part of this amazing industry. I have met many amazing people and look forward to growing with Mad Money for many years to come. If you ever meet anyone from the Mad Money team, be sure to ask for Pete! 

Welcome to our forum, we appreciate you being here to assist our members

Welcome Pete! Great intro! Happy to have you on our forums finally! 

Welcome to the BEST Forum Pete 

Hi Pete, welcome to the LCB community, happy you're here with us 

Welcome to the LCB forum Pete 

Welcome to LCB Pete  

Hi Pete , Welcome to our forum

Hello, I received the following response:
"We apologize for the inconvenience this may have caused you with the slight delay in payment for your withdrawal. Due to switching over our banking due to the current conflicts and needed to re-enter a new agreement with Skrill to be able to process withdrawals successfully. This has now been completed and the player has been paid his winnings via Skrill."
I'm trying to withdraw money to Skrill.
Does this mean that you still have problems with the withdrawal to Skrill and I will receive money with a delay?
If so, can I immediately try another method of withdrawing funds? (e.g. cryptocurrency or bank account) ?
I just sometimes see in the reviews that other players in this casino process the withdrawal of money very quickly.
 

Hello Ovaaal, The withdrawal issue via Skrill has been corrected and is back up for players to request withdrawals via Skrill. We see you have just recently submitted another Withdrawal and is being reviewed by our finance department. Please allow 3-5 business days for your withdrawal to be reviewed and processed by our Finance department thank you.

Something is wrong anyway. 5 days have passed, but the money has not been received :(

Hi ovaaal, 

Thanks for reporting. We have pinged Casino Rep. Keep posted on this forum thread for a followup! 

Very strangely, cancelled the withdrawal of funds with a strange wording. 

Given that before that I passed the verification, there was a withdrawal of money and I do not have another account. 

Hello, In a recent audit of your account, it was found that you have been in violation of our Terms & Conditions, specifically having created a duplicate account and bonus abuse. The phone number on your account has been verified and linked to another active player that has been established with us for over 2 years. Additionally, you both claimed the same 1st Deposit Bonus from an affiliate. In regards to the following site terms for duplicate accounts and bonus abuse; 4.5.1 - all bonuses, free bets, and winnings accrued from such bonuses and free bets obtained using a Duplicate Account will be void and forfeited by you. 4.5.2 - we may void all winnings and refund all deposits (fewer amounts in respect of void winnings) made with that Duplicate Account, to the extent not recovered by us from the Duplicate Account. 9.3 - Bonus can be received once per person, per household, per address, per mobile phone, per shared computer, and per shared IP address. Analysis of your deposits wins and withdrawals are as follows: Deposits - €309.02 Withdrawals - €300 Current Wins - €900.15 The €900.15 balance has been voided. Since you have already received €300 in withdrawals, this is subtracted from your deposit amount leaving a €9.02 account balance to be withdrawn. You can submit your request to withdraw the €9.02 owed. After withdrawal, your account will be permanently closed. I am sorry to have to inform you of this situation but our Terms and Conditions regarding duplicate accounts are strictly enforced. Please submit your request to withdraw the account balance as soon as possible. Kind regards,

Hello.
There was a deposit with a bonus, but the bonus was lost, then there were 3 deposits without using any bonuses. On the third deposit, my account was verified and the money was withdrawn to me, I was not informed about any duplicate accounts (Because there are none). I continued playing because I didn’t think there would be any problems, because the account was verified, the withdrawal of funds was approved for me. I made more deposits, made 3 deposits, again without using any bonuses. They accepted my deposits and didn't talk about any duplicate accounts. And only after I won the money, it suddenly turned out that I had a "duplicate account". Why did you accept my deposits then??
I can verify my phone number. What kind of abuse can we talk about if the bonus is gone and the entire main game was on deposits without bonuses? I only assumed that my number could be indicated without my knowledge, but this does not change the fact that I can confirm the phone number indicated in my personal account (because it is mine in the passport) if someone else indicated my number, then I don't care if they can't confirm this number, but I can. (Let me remind you that all the account data is exclusively mine and you verified my account, regarding the verification of the phone - I did not receive any calls or SMS to confirm the number, but if I wish, I can easily pass such verification)
About used the same bonus. The gambling community is huge and it is not uncommon for friends and acquaintances to share interesting casinos and interesting offers from them. This "partner bonus" is in the public domain, so any players can easily get it and share it with any players.
It turns out that you simply cancel the winnings from my deposits in which the bonus was not used, based on an unverified phone number (which anyone can enter, i.e. without my desire? did you verify the number via a call or SMS?)

Hi ovaaal, 

Please be advised that we have received proof from Casino Representative that you indeed do have multiple accounts at Mad Money Casino. As this is in breach of terms and conditions your account will be permanently closed.

In breech of Terms and Conditions:

4.5.1 - all bonuses, free bets, and winnings accrued from such bonuses and free bets obtained using a Duplicate Account will be void and forfeited by you.

4.5.2 - we may void all winnings and refund all deposits (fewer amounts in respect of void winnings) made with that Duplicate Account, to the extent not recovered by us from the Duplicate Account.

9.3 - Bonus can be received once per person, per household, per address, per mobile phone, per shared computer, and per shared IP address.

Please withdraw the remaining balance as suggested. 

Additionally, we noticed you have multiple accounts on LCB too that go by the names of ovaaal, pozndarya and Валентин Новиченко. All of which are linked to the same IP. This too is against our terms and conditions and all of your accounts on LCB will be banned. 

Hope you understand that you must always read terms and conditions before deciding to make multiple accounts. 

We will consider this case as closed. 

Hello

I'm waiting for my withdrawal for 2 weeks.

The following is their excuses.

"this will be completed soon. there have been some delays as we are changing our crypto processor and accounts. this is expected to be completed at any time and then it will be sent."

This is a obvious lie

Hello ryosyou,

Can you please send us your casino username via private message so we can contact casino representative about your withdrawal?

Hello ryosyou,

Thanks for sharing your credentials. We will notify Casino Representative about your withdrawal in order to help you. Please keep an eye on this thread for any update.

Hello ryosyou,

We are still waiting for the response from the Rep thus far. We will send a reminder email in hopes that we can get some answer regarding your issue. Please keep an eye on this thread.

Hello thank you for your patience It appears this player withdrawal was paid out on the 15th of August and do not see that you have a pending withdrawal with our casino as your last deposit with us was on 8/15/22 please check as it appears you have us confused with a different casino.

Hello ryosyou,

Can you please confirm the clarification from the Rep? Is it true that your last deposit was 8/15/22?

Hello ryosyou,

Do you have any updates regarding this matter?

Hello. 

26 days ago (14/11/2022) i requested 3 withdrawals from the mad money casino. 2 x 2000€ and 1 x 822€ through bank transfer and still are in progress state.

Ι immediately sent the documents for the account verification.

Even tho the casino says that verification takes around 24 hours, it took 5 working days. Now my account is fully verified.

I sent a message on 24/11 and i asked casino if there is an estimation when the withdrawals are going to complete.

On 29/11 they replied to me that the withdrawals are going to complete until 2 December.

Guess what.. It didn't complete. I sent them again an email and on 7 December they replied to me "this is in line to be processed to your account. I apologize for the delay but you should see this coming into your account any time now."

Guess what.. Today 9 December i haven't received any money..

Can you help me please. This is my first attempt to withdraw from this casino.

Hello Dimitrios P.,

Could you please send us your Casino Username via private message so we can get in touch with Casino Representative in order to help you?

Hello Berks. I just sent you a private message with my Username.

Hello Dimitrios P.,

Thanks for sharing your credentials, we received it. We will notify Casino Representative about your concerns, and once we get an update we will get back to you. Keep us posted.

Hello Dimitrios P.,

We are still waiting for any update from the Rep regarding this matter. We will send them a reminder email in hopes that we can get a response as soon as possible. Please keep us posted.

Thanks Berks. Account deparment replied by email today in the morning that the withdrawals are going to complete within 48 hours. I really don't believe them since they told me the same last week. So i will keep you posted.

Hello Dimitrios P.,

You are welcome, anytime. Hope that they will stick to their words and pay you within 48 hours. Crossing fingers. Please keep us informed.

Hey Berks. Thanks for the help.

What is going to happen if mad money casino representative doesn't answer in the nearest future?

Hello Dimitrios P.,

Let's be optimistic, we hope that we will get all the necessary information and bring your case to an end. We will let you know once we get an update.

Crossing fingers. 

Hello ryosyou,

We will close this complaint due to inactivity of submitter.

Hello Berks,

Just to inform you i haven't get paied yet. I have already create a complaint in curacao egaming deparment. 

Hello Dimitrios P.,

We are still without any response from the Casino Rep. We will try ro reach out to them once again to see what will happen. Please keep you posted.

Hello Dimitrios P.,

Casino is completely unresponsive thus far, so we are forced unfortunately to close this complaint because we didn't get any feedback from them. Once we get a response we will re-open this case.

Crossing fingers for this case to be resolved as soon as possible. Head up Dimitrios.

Hello Dimitrios, We apologize for the inconvenience and slight delay in your withdrawal. Due to the Holidays and banks being closed withdrawals are sometimes delayed.I have checked with the accounting department and once they notify me I will revert back and confirm your withdrawal has been sent to you.

Hello. You said there is a slight delay in my withdrawal. I have request my withdrawal since 14/11/2022. Do you really believe that's a slight delay?

It's not due to holidays and banks it's because your casino don't want to pay. I have proofs that you have already paied other players before me. Maybe because they didn't have big winnings or something. I don't know. And i have already have inform the accounting that they can pay me throught skrill since you have bank payment issues. The point is that you have already taken bad reputation in here and casino guru. It's matter of time for players to stop playing on your casino if you don't manage to handle the complaints soon. Also you can reply to my complaint in casino guru. Its not polite to answer to other players and not to me. Happy new year!

Hello Dimitrios P.,

We really hope that you will be paid as soon as possible, and that Casino will stick to their words. Keep us informed.

Happy Holidays and best of luck!

Hello Dimitrios P.,

At first Happy New Year! Hope this one will be much better than the last!! 

Can you tell us please if there are some updates on your complaint?

Hello and happy new year.

Still waiting. I don't have any updates.i found this casino in some blacklists on other sites so i doubt that i am getting paied.

Hello,

I got paied some of the withdrawals. I will update here when i will get all the winnings thanks

Great news!

Please let us know. Thank you. 

Hello. I haven't received the rest of the wins yet.. They say soon.

Hey Dimitrios P.,

Thanks for letting us know. Hope that you will be paid as soon as possible. Crossing fingers. Keep us informed.

I received all my wins. 

Hello Dimitrios P.,

So glad to hear such a great news! Enjoy your winnings! 

Hello lcb forum!

I am waiting on my winnings from madmoneycasino since feb. 23

Support is week after week delaying and saying news will come soon.

i offered them all the withdrawal options available to pay me out since they say there is crypto problems, but no succes what so ever.

Also accounting is not answering my emails.

Hope to get an answer and my winnings this way.

Username is; *****

I have all information on my winnings available.

Thanks!

Hello Toonvan Soest102,

Thanks for reaching out to us. Could you please send us your Casino Username via private message so we can inquire about the withdrawal?

Thanks in advance.

Hello Toonvan Soest102,

Thanks for sharing your account details with us.

We will notify Casino Rep about this issue and once we get a response we will let you know.

Keep an eye on this thread.