Mad Money Casino Support and Complaints Thread

Hello Toonvan Soest102,

We still haven't got any response from Casino Rep. We will send them a reminder email in hopes that we can speed up this process.

Keep you posted.

Thank you.

Hello,

Yesterday i got to hear from live chat they can no longer support me trough chat since i made a post here, they say its now a "risk revieuw"

No updates what so ever from accounting trough mail.

Hoping to hear from them soon ;)

Greetings

Hello Toonvan Soest102,

Thank you for updating us. If you don't hear back soon let us know and we'll try to contact them from our side once again. 

Hello!

Ive got mail 17th of march explaining me once again that they are on it.

Heard this for serveral times in the past (27days now!)

Since 17th march no words or updates, live chat doesnt want to help anymore and accounting does not answer.

They blame it on banks and visa providers, but i have a crypto withdrawal so i dont see the connection between them.

So far my update to you,

Kind regards.

Hello Toonvan Soest102,.

Unfortunately, we didn't get any response from Casino Rep regarding this complaint, we have tried several times to reach out to them but without any success. 

With that being said, we are forced to close this complaint due to Casino unresponsiveness. 

Once we get a response we will re-open this case.

Thanks for understanding.

Hi,

Okay, i will give update's the moment i have response.

So far still nothing.

Hello Toonvan Soest102,.

Many thanks for keeping us informed.

Hope that your case will be done as soon as possible.

Hello Toonvan Soest102,.

Do you have any updates regarding this matter?

Thank you.

Hello @berks

Nothing so far, still no money and also no answers from accounting for 10 days now..

Thanks for checking up!

Hello Toonvan Soest102, 

Thanks for updating us! Sorry to hear you haven't received your payout yet. We will promptly follow up with the Casino Representative and escalate the matter.

Hello Toonvan Soest102, 

We still haven't received any response from Casino Rep. We will try once again to send them a reminder in hopes that this case can be resolved in shortest possible time. 

Keep an eye on this thread.

Thank you.

Thanks alot!

Its been 14 days now since i heard anything myself.

Its been about 35 days now since i made my btc withdrawal.

And about 25 days since i made my astropay withdrawal (wich they promised would be on time btw)

Thanks for looking out!

Hello Toonvan Soest102, 

Thanks for all the information, and we really hope that they will give us some feedback otherwise we will not be able to help you with this issue unfortunately. 

Crossing fingers!

Just wanted to give an update, still nothing has been payed out.

Hello Toonvan Soest102, 

 Unfortunately we can't do much if we don't have an answer from the Casino, the only thing left is to wait for your update. We sincerely hope that you will receive an answer as soon as possible.
We will close the appeal because our hands are tied, and if you get feedback, let us know.

Thank you for understanding.

Hey there! It's always good to know the level of support and how complaints are handled at any casino, including Mad Money. Have you had any personal experience with them?

All i can say is that after 52 days i still didnt recieve any money, without any reasoning.

Support is slim to none.