LuckyVegas Support and Complaints Thread

Hello to all LCB Members,

Thank you for welcoming LuckyVegas Casino to LCB; we are thrilled to be here and hope the time that you spend at our brand is an enjoyable one. 

Should you have any questions; or concerns regarding our brand or your player account; our support staff are available and ready to assist you; either via email at [email protected] or live chat, which is available from 06:00 - 00:00 GMT.

Alternatively; should you not get the desired support and feedback that you need; please feel free to ping me here and I'll ensure that your query gets addressed; as soon as possible. 

Happy playing and best regards,

LuckyVegas

Welcome to the best forum, LuckyVegas. Thanks for signing up. 

Welcome to the LCB forum LuckyVegas Casino Representative! Thank you for being available to assist our members! 

Welcome to the LCB forum LuckyVegas Casino Representative, nice to have you here 

Welcome to the LCB forum! 

Thank you for signing up for our Direct Support Thread! 

Welcome to LCB 

Welcome to LCB LuckyVegas Casino Representative! Thanks for signing up! 

Welcome to our forum. :)

Welcome to the LCB forum LuckyVegas Casino Representative. 

Welcome to LCB, nice to have you here 

Welcome to the LCB forum 

Lucky Vegas Team! 
i tried to reach you 5 times via email over the last two weeks and not a single reply. I have 1800 euros in my account that I want to withdraw. When trying, an error message pops up that I need to verify some details, but it does not say what and you don't react to emails. It seems you are withholding my money. I was verified before already and you have all details !

Hi Silvio, 

Please private message me your casino username and we're going to notify the casino rep. 

Done! Many thanks Melissa

The casino rep has been notified. Keep you posted. 

Great Melissa

thank you so much! :) have a great day ahead and a good Easter break

Lucky Vegas support came back to me and have clarified what they need- it was not mentioned before - it seems the want to see a different card statement now, what I delivered.

i still don't have my money and I keep this chat open for now, let's hope for the best

many thanks again Melissa, I believe this is because of you:)

Please keep us posted. Glad we could help. 

Again no news now.

this Is ridiculous really. I am at loss of words really. I made all the info available - taking the money is no problem and support is abailable anytime - but this is really really bad.

Hi SilvioDrechsler808,

Please try to be a little patient. It is Easter Weekend afterall and the people that are supposed to respond back to you may not be working at the moment. Keep that in mind.

Dear All,

happy to provide you with an update - unfortunately, i still have no response from the Support on the status of my request. I have received an automated email saying that the requested document (the card statement) was successfully approved (this was on the weekend). In my account, it still says I can not withdraw because of missing documents. I raised this again to support, directly on the weekend. Since then, nothing. I just sent a reminder. 

What else can I do? Many thanks for all your help.

Hi SilvioDrechsler808,

We have reached out to Casino Rep again regarding your situation. Keep posted on this forum thread if there are any updates. 

Thank you so much KingNemo and Melissa You guys rock really :)

Hi SilvioDrechsler808,

So we received an update. Apparently customer support has contacted you via email and personally called you. Has there been any progress with the case? Please advise. 

Hi KingNemo

many thanks, yes, actually they called me more than a week ago to confirm they are fine to pay out. I raised a withdrawal request that they said they have paid out on Monday.

i am writing them daily now to ask for any bank reference, I work in financial services so I know how it works- they have NOT sent the money yet. It's devastating really.

Edit: just to confirm: they are not responding again and I have no evidence whatsoever that they actually want to honor the payment so far.

Hello SilvioDrechsler808,

Thanks for the update. We have pinged Casino Rep again and let them know of your current situation. We will get back to you once we get a response. 

Awesome guys

always when you ping them I have the feeling things get moving a bit. Just hope they really stick to their duty - their last statement was beginning of week:

"Congratulations on your winnings by the way! ? I had a look in your account and am happy to report that your withdrawal of 1800 EUR has been completed earlier today and the funds should be on their way to you! ​ As you're withdrawing via wire transfer, your funds should be with you between 2-7 working days. Please keep an eye on your account during this time, and make sure you enjoy those winnings ? ​ Again, my deepest apologies for the delay here, Silvio!"

Hi SilvioDrechsler808,

Great! Thanks for the update!  

We just received a response from Casino Rep and they also said:

"We can see that the players withdrawal of €1800 was processed via Wire Transfer on Tuesday, 26th April. In addition, on 26th April, the player was informed by Customer Support that the withdrawal was completed. It can take 2-7 business days to show in the account due to bank standards."

Hi I need help I have money pending on lucky vegas it has been like this for over 48hours they already have my documents as I have withdrawn before I am getting no response from them it's so frustrating please help 

Hello Creepz1, 

Could you please private message inbox your casino username and we will contact casino rep. Thanks.