LuckyStar.io Casino, Space Lilly Casino, 777Bay Casino Support and Complaints Thread

i made my first deposit at luckystar today... or rather i attempted to... i was told 4 times that the transaction was cancelled. i spoke to the online chat dude who said they were just doing updates and it was all good. looking at my account they have taken the money out, are refusing to credit my account and said that in an indeterminate time the payments will be returned... SERIOUSLY?????

Hi COSMICLOL, can you please send me your casino username in PM inbox so that we can notify the Casino Rep of your issue? 

Thanks for sending your casino username. We have emailed the Casino Rep regarding your issue. Keep you posted. 

Hello COSMICLOL,

Please accept our apologies for the inconvenience.
Our payment processor had an unannounced and unscheduled update during which there was a couple of transactions that were not processed correctly.
Your funds have, however, been manually added to your account.
Please check if everything is ok now.

I am here if you will have any further questions.

Hi luckystar

thanks for that i just noticed... however i was assured by your representatives that the money would be refunded to my cc so i am a little confused as to why all o a sudden its gone to my casino account

Hi Alex!

I have an account at LuckyStar Casino, I already made several deposits but when I wanted to connect to my account I received the following message: Sorry, we have blocked your country due to suspicious activity

Hi maiwen63, can you please send me your casino username in PM inbox so that we can notify the casino rep of your issue? 

Sent, thank you

@maiwen63 - The casino rep has been notified. Keep an eye on this thread for the updates. 

Hello,

There is a number of countries that we cannot and do not accept.
We also have several countries IPs blocked for several reasons.
If your country is one of those, I'm afraid there is nothing we can really do about that.

You can always contact as on our support email if you have any questions - we will be glad to explain everything in detail.

[email protected]

Your LUCKY STAR

Hi Basel09, 

We will ask the Casino Rep to advise on your case. Keep you posted. 

I just signed up through lcb link for bonus LUCKYSTAR25LCB. I am not able to connect with live chat.

Please private message me your casino username so we can ask the casino rep to credit your account. 

Hi Julie Smith,

We are still waiting for your account details. 

Luckystar.io erased my winnings. 

We are a family having fun with gambling, we have a common wifi, each account makes deposits in the way provided, Y first deposit was made from the katerinab account and according to you was legal, the second deposit was made from the account lazarosbot but did not yield any profits. The profits from the katerinab account are legal, from time to time we make large deposits, A deposit of 200 euros +bonus was made but did not yield any winnings, From a relative's account a deposit of 100 euros + bonus was deposited and yielded a profit of 740 with fulfilled conditions ready for withdrawal 

The company erased the profits of 740 euro and returned the 100 euro of the original deposit, from the second account with a deposit of 200 euros that did not bring profit6 did not return anything, please help you, the company found a press because we have common wifi and withheld our profits

Hi Lazaros Bot,

So as per your post, you have two accounts with the same IP address, right? 

Yes so it is, we have common wifi, the two accounts the only thing they have in common is the internet connection, the identification documents are with the name of each player separately and the deposit method is in the name of the player who owns each account 

Please note that in most casinos T&C only one account per IP address is allowed. That's why they closed your account when they were notified that there were two accounts with the same IP address.  The casino returned your deposit which is good. There is nothing we can do for you in this case. The casino acted according to their T&C. 

If so why did they not return and deposit from the second account? 

Did they block both accounts or only one? 

The first account I froze for 3 days the second account is open, no message came that the account was closed also did not come a message that the original amount of 200 euro was returned, according to the terms and conditions I can not claim the 740 euro cancelled, but the company will also have to return the money back falling short of 200 euro 

They can keep the second account opened and if it is opened then I guess it is okay to play. Why should they return the deposit if this account is not blocked. However, we'll notify the casino rep about your post maybe he would explain things better. 

Both accounts have been verified by the company, I'd rather have both accounts open if the company allows me to, but the initial deposit amount of 200 euros I think I'm entitled to, I'll wait for news.. Thank you 

The casino rep is looking into your case and he will update you here. Can you please private message me the email address you used for the registration? 

Both accounts we have in my family are active,we got these bonuses and lost all our profit

So you want to say that they activated both of your account? 

Yes, both of our accounts are active and verified.

This message came 2 days ago, the only problem is that I used the bonus and cancelled my profit, I believe the original deposit amount should be refunded 

Hello Lazaros Bot,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi Lazaros Bot,

Kindly know that when you register on our casino you have to read and agree to our Terms and Conditions.

Your account and 3 other accounts were in direct breach of our Terms and Conditions, specifically section 15.6 and 16.2.

According to our T&C sections 15.6 and 16.2:

“15.6 The promotions on luckystar.io are strictly limited to one per player and one per household even if there is more than one computer retained at the address. The identity of a user will be determined on the basis of all or any combination of the following: name, mailing address, e-mail address, IP address, credit/charge card number, computer, and any other form of identification which may be required.”

“16.2 Only one bonus offer is allowed per player, account, address, computer and IP address. LuckyStar Casino reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account.”

Please know that every decision that was taken for the mentioned accounts has been based on our Terms and Conditions.

There were 4 accounts linked to this ‘group’ that was sharing the same IPs. 3 of them won with the help of bonus money, hence, their winnings were retracted and their initial deposits were left in balance. While, the 4th player didn’t win anything and lost his deposit and was still requesting a refund of that deposit. Unfortunately, we cannot refund a deposit that has been lost.

Nonetheless, apart from leaving your deposits on the balance, we have also decided not to close your accounts. You can still continue to play in our casino, but you are no longer eligible to claim any matching bonuses on our Casino.

Best regards,

Peter

Since all the initial deposits were invalid according to the terms of the company, I accept it, if there is a profit, what is the initial amount of the deposit, if there is a loss, nothing is returned and you invoke the terms, that is, you invoke their terms only when it is to return the profits. I accept that I violated the terms in my anguish, but the behavior of the company is unfair to me regarding the initial deposit amount in the lazarosbot account

As the company representatives have said, I will not be able to participate in bonus offers again because I violated the terms and on the same wifi there is another account, however I got a message with a bonus offer, I guess they want me to make a deposit again and at a potential profit cancel my money again, people are professional scammers, I closed my account as they don't inspire me any confidence anymore 

Hello, made first deposit in Space Lilly casino, right after deposit went in chat and asked If I need to verify my account. Agent said: "No worries, you can request withdrawal without verification", so I asked again: "So you mean you don't require verification for withdrawal?" and again I got answer: "If you want you can verify your account, but you can withdraw without verification".
So I didn't sent anything, I was not planning to play on big amount of money.
So I deposited few times 25$ and made withdrawal of almost 62$, then after almost 24 hours I got letter that I need to verify. What's wrong with casino support? Why have I wasted almost 1 day to wait such a simple thing? Could you just tell me that 24 hours ago and I won't waste time on waiting?
I don’t understand this attitude towards players, I have no desire to play this project anymore. 
I am typing this like a complaint not in review under casino page because I want representative to tell support of casino to tell truth players. I don't want other players to cancel their withdrawals and loose money because of this unfair attitude

Hello Dragon21,

Thanks for sharing your thoughts with us.

Can you please send us your casino username/id via private message so we can reach out to the casino representative?

Thanks.

Hello Dragon21,

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Hello Dragon21,

The casino rep got back to us stating they are looking into your case.

Keep you posted.

Hello Dragon21,

We have reached out to the casino again.

Keep you posted.

Hello. I got the payment from them, but I still don't understand why agent said to me that withdrawal doesn't require verification If it does, thanks for reminding them

Hello Dragon21,

Thanks for the update, we are glad to hear that; We will mark this complaint Resolved.