Luckybet

Hello world! 

My name is Samuel, and I will be your official forum rep for Luckybet online casino.

Why Luckybet ?

Top games from NetEnt, Gameart, Pariplay, Habanero, Red Tiger, Tom Horn, Zeusplay, Spinomenal, Fugaso, Endorphina, Booming games, Ortiz, Pragmatic play, Isoftbet, Evoplay, Worldmatch and we are constantly adding more game providers.

- Super fast withdrawals, our average processing time super fast. Try it!

- Great, awesome welcome package. 

- 24/7 live chat customer support, in Turkish, Russian and English for now , soon Portuguese.

- We accept bitcoins!

If you have any questions, please let me know.

Welcome to LCB forum Samuel! Thank you for being available to assist our members! 

Hey Sydney, thank you so much.

I really appreciate the kind words.

Look for a long term relation between us, and all the network

Welcome on board luckybet. Glad to have you here with us. 

Hey Melissa.

Thank you for the warm words, look for to work with oyu guys for the long term.

Hi Samuel,

Welcome to LCB! 

 thank you Anchi.

Hi All,

Kindly advise as to why the English used by Luckybet's casino rep is so bad.

We as players only ask for the basics to be adhered to and good communication skills should be taught at primary school level.

These casino reps should ensure that they their communication skills is at an appropriate level to be able to communicate effectively with the members on this forum.

Sometimes I feel like I am talking to a Nigerian druglord on live chat as they cannot understand a simple request.

Basics people, BASICS!

Dino,

Can you please tell me exactly what you are talking about, can you send me a sample, since we have all our support separated by language.

Welcome to LCB, Samuel! 

Thank you Tania  

Dear Samuel,

Your responses were as follows:

Do you honestly believe that the English used in these two responses were appropriate?

Dino, are you trying to be mean, i did write this, and i am Brazilian, because of the (oyu) mistake, i think that's a bit too much, i happen to the marketing director, and to be honest with you, i lived in USA for 2 years and never had a single issue with any American, i work with British, no one ever correct me, and you are correcting me with this, or you're actually looking for to find things?

i am being very much frank and open...no need to dig and find problems...

Hello Dino108,

We'd like to kindly ask you to refrain from such comments. If you have some question regarding this particular brand or you have some issue with them, you're more than welcome to post it on the forum, but it's not nice to insult someone because their English is not great. The Casino Representatives are here to assist our members and we appreciate their help and effort.

Thank you for understanding and cooperation.

welcome

Sure will, thank you. 

thank you for the warm words Party.

welcome to the forum

 thank you...

Welcome to the forum Samuel! 

I played twice at the Lucky bet. For the second time I actually won, I won 4 315, as i see this can be a trouble if you win such a sum. Anyway, this is going on since February - at first the casino took away more than a half of my win leaving 2000 in my account. They told me about the term according to which I can only cash out five times my bonus. Never saw that term before, sure it was added afterwards… Anyway was trying to get what was left - 2000 EUR. The sum was pending for a while and then the casino asked for my skype so we could discuss the situation. For me it is quite hard to talk in English, so I asked for the Spanish chat. So, we fixed the time but the skype chat never took place because of some problems the casino had. I had a chat with them but they are not assisting at all. My money is not in my account and not in my ewallet and finally I am just being ignored by the casino...

Hi BlackLotus,

Please private message me your casino username and we will ask the Casino Rep to look into your account. 

Hi BlackLotus, 

Your account details have been sent to the Casino Rep. Keep an eye on this thread for the updates. 

Hello BlackLotus,

Apparently that's an issue that failed in between the lines, however, you should have kept in touch, since our support attempt to communicate with you unsuccessfully, however, please contact us and your cash will be processed.

[email protected]

Thanks! I will contact the support then and will write here as soon as I get my win.

Best,

BlackLotus

I tried to get in touch with the support but got no response...

Owww, I see the money in my account. Requested the withdrawal. As soon as I get the money I will write here.

Still did not get the money.....

Hi BlackLotus,

We'll ask for an update on your case. Keep you posted.

Stay away this site!!!!

I was deposit this site and play 20E sportsbook bonus. 

the terms are:

2) Wagering requirement for deposit money х8 , for bonus money x15 (if you deposited $20 and have received a $20 bonus, before withdrawing the funds you need to place bets with the bonus amount of $300 ($20 x 15) and only after that with deposit amount of $160 ($20 x 8) Totally you should place bets on $300 +$160 = $460);

7) The maximum winning amount of your bonus equals your bonus amount multiplies five times. For example, if you make a 100 € deposit and get 100 € bonus, you maximum winning will be 500 €. After wagering the bonus, which amount is above of this maximum, will be written off with the on-balance.

As you see I need to place bets 460 then they capped the winnings 100.

I was place bets 475:

then I place some bets before I withdraw:

Then I start a withdrawal request.

They cancel my withdrawal request and send me 75 EURO.

I ask them email, why 75 but no reply till 2 weeks.

I ask live chat, they say I need to send email.

Then I can speak an agent who say:

They say I need to be to do this "officially" I need to send email, and one day and they will be reply.

... Another 4 days and nothing.....

I ask them today on chat, and they say Everithing is OK, I got 75 and thats all I have. 

I say again they dont know tehm own rules, and somebody calculate me why 75?

They say BECOUSE....

So STAY AWAY them!!! They cannot sum 18 bets, and calculate the winnings... And the support are HORRIBLE!!!!!

P.S.: sorry about my bad English ;)

Hello baloghgyoergy,

Could you please send me your casino username in PM inbox and we'll contact the Casino Represenative regarding your complaint.

Hello,

First of all we received your complaint, we will check it and come with a resolution to this specific concerns.

Please be patience.

Thank you

Luckybet Management Team

Hello Gregory / Lcb

We are writing this email due to your withdrawal request. Since you got your sport bonus you did not complete your wagering.

Wagering requirement for deposit money х8 , for bonus money x15 (if you deposited $20 and have received a $20 bonus, before withdrawing the funds you need to place bets with the bonus amount of $300 ($20 x 15) and only after that with deposit amount of $160 ($20 x 8) Totally you should place bets on $300 +$160 = $460);
The maximum winning amount of your bonus equals your bonus amount multiplies five times. For example, if you make a 100 € deposit and get 100 € bonus, you maximum winning will be 500 €. After wagering the bonus, which amount is above of this maximum, will be written off with the on-balance.

Dear Gyorgy Balogh . You completed the wagering of your bonus but at the same time you need to complete the wagering of your deposit. according to rules wagering requirement of deposit money is 20*8 : 160 EUR. So you need make bets with your deposit money 127 EUR or USD. And according to terms and condition article 7th The maximum winning amount of your bonus equals your bonus amount multiplies five times. For example, if you make a 100 € deposit and get 100 € bonus, you maximum winning will be 500 €. After wagering the bonus, which amount is above of this maximum, will be written off with the on-balance.

Dear Gryorgy your withdrawal request has been examined . According to term and condition article 7

The maximum winning amount of your bonus equals your bonus amount multiplies five times. For example, if you make a 20 € deposit and get 20 € bonus, you maximum winning will be 100 €. After wagering the bonus, which amount is above of this maximum, will be written off with the on-balance.

Attached Files.

Luckybet Management Team

SO where is my money, Luckybet??????

Hi BlackLotus, 

we'll ask the Casino Rep to provide an update on your case. Keep you posted. 

BlackLotus.

If you didn't udnerstood what i did explained you in full details, in few words means you breached the T&C .

Wagering requirement for deposit money х8 , for bonus money x15 (if you deposited $20 and have received a $20 bonus, before withdrawing the funds you need to place bets with the bonus amount of $300 ($20 x 15) and only after that with deposit amount of $160 ($20 x 8) Totally you should place bets on $300 +$160 = $460);
The maximum winning amount of your bonus equals your bonus amount multiplies five times. For example, if you make a 100 € deposit and get 100 € bonus, you maximum winning will be 500 €. After wagering the bonus, which amount is above of this maximum, will be written off with the on-balance.

Dear Gyorgy Balogh . You completed the wagering of your bonus but at the same time you need to complete the wagering of your deposit. according to rules wagering requirement of deposit money is 20*8 : 160 EUR. So you need make bets with your deposit money 127 EUR or USD. And according to terms and condition article 7th The maximum winning amount of your bonus equals your bonus amount multiplies five times. For example, if you make a 100 € deposit and get 100 € bonus, you maximum winning will be 500 €. After wagering the bonus, which amount is above of this maximum, will be written off with the on-balance.

Dear Gryorgy your withdrawal request has been examined . According to term and condition article 7

The maximum winning amount of your bonus equals your bonus amount multiplies five times. For example, if you make a 20 € deposit and get 20 € bonus, you maximum winning will be 100 €. After wagering the bonus, which amount is above of this maximum, will be written off with the on-balance. 

I hope it's clear.

Luckybet Management

I guess you are talking to the wrong person. It is not my case. You should have paid me 2000 euro. Please check the history of this topic and you will see

I am not Gryorgy. It is a completwly dofferent case under this topic!!!! Please double check 

Tania, please confirm that casino representative made a mistake. They are not talking about my case

Hello BlackLotus,

Could you please send me your casino username in PM inbox and I'll double check with the Casino Representative if the reply posted above was about your case.

I just sent it 

Hello BlackLotus,

Thanks for providng me with your casino username. We've sent an email to the Casino Representative to double check your case.

Please check the reply from casino on May 27 where they told me that they will pay. Plese do something!!!

Hello BlackLotus,

The Casino Representative advised us that he would look into your case again, but we still haven't received a reply from him. We're sending him another reminder email.

Any news for me?

Hello BlackLotus,

No we still haven't received a reply from the Casino Representative. We'll send him another reminder email.

• LuckyBet casino representative has been inactive for more than 20 days. It seems he has no intention of continuing to explain. I hope, at least to LCB, they will respond.