Hello, Dear Pisty, hello LCB Team
LTC Casino constantly strives to provide the most user-friendly experience in the world of crypto gambling. Therefore, we ensure instant payouts according to the limits stated in our Terms and Conditions. As you have noted, you enjoyed the same treatment with your previous winnings at LTC Casino. We also do not require verification, as we consider it a crucial aspect of a crypto casino.
Unfortunately, it makes LTC Casino attracting not only to genuine players but also to fraudsters who seek to exploit vulnerabilities, such as game bugs, that may arise through no fault of ours. In exceptional circumstances, we reserve the right to conduct an investigation for up to three months, as stated in our rules. However, this does not mean that the investigation will necessarily take that long, as we have no intention to unduly withhold players' winnings.
LTC Casino has paid out much larger amounts in the past and continues to do so. Still, we believe that in the current state of affairs it would be appropriate to conduct a more thorough investigation since the confluence of factors has led us to doubt. We will be glad to start paying out winnings as soon as we make sure that there is no fraudulent activity on the customer's part.
We employ an anti-fraud system following global online gambling standards. As you may know, no software is devoid of bugs, including online casino games. It's in our best intentions to equally protect ourselves and our players.
Our system has associated four accounts that we believe belong to the same person. This information was considered in the further analysis. It came to our attention that in a short period of time, the player has won three maximum jackpots in the Power of Gods: Hades slot from the Wazdan studio. Given the low probability of such an event, we asked Wazdan to verify the results. The provider's statement suggests that only a few rounds have been analyzed. However, we do not rule out that a possible slot error may arise at longer distances, which were not examined in this case.
Presently, we keep expecting a more detailed response from the studio. We have disabled all Wazdan games at LTC Casino pending the investigative findings. Although the provider insists that there was no malfunction during the specified rounds, we consider this measure reasonable based on our previous experience.
Recently, LTC Casino fell victim to a group of scammers who exploited a bug in Felix Gaming slots. Back then, the provider also initially refused to acknowledge any problems with its software. It only became apparent to them several months later after the bug was identified in more casinos. We understand that providers may be reluctant to recognize fallacies, given that it entails reimbursements, damage to reputation, and other risks. As of today, LTC Casino does not support Felix Gaming and Wazdan titles.
We cannot exclude the possibility that the provider may not be aware of the malfunction until it is pushed to conduct a more detailed analysis. It is our understanding that the provider's own investigation is currently underway, as we requested detailed information about the player's bets two weeks ago and still waiting for the answer.
During our own investigation, we couldn't help but notice suspicious patterns in the player's activity. Firstly, the player has opened at least 4 accounts at LTC Casino. From the losing accounts, they contacted support and demanded a return of their deposits, threatening with reputational damages, as shown on the screenshot below.
Subsequently, the player used one of the accounts from which they had previously blackmailed LTC Casino to obtain information about the payout in the question. This serves to reconfirm that the accounts belong to the same person.
More importantly, from all the accounts, the player participated in the same game, namely Power of Gods: Hades, without any exceptions. To be clear, only from the last account they placed about 50 thousand bets, while the length of individual game sessions exceeds 16 hours.
Wazdan games have an autospin feature with a max limit of 1,000 spins. Thus, the player's presence is required to continue the game throughout the whole session, even using the feature. Given the length of the sessions and non-stop betting in one game, we suspect that the player could use specialized software to exploit a bug if there is any. What's more, players have to reactivate autospins manually, so we expect to see some delay between the autospin sessions. However, we do not see such a delay in the betting history. In other words, the game went on continuously for thousands of spins without any interruptions. It only confirms our hypothesis about some kind of software being used.
We continue to analyze the betting history and await a detailed response from Wazdan. Nevertheless, from what we can perceive now, the behavior of this player drastically differs from the usual gaming activity of other players at an online casino.
Furthermore, the same player has created several dozen complaints against other casinos on gambling forums, trying to reclaim their deposits under various pretexts, including blackmail, like in our case. Most of these complaints were rejected as unfounded by the administration of the respective websites.
The customer claims to be a UK player. Although we have no way to verify this claim, since we do not request documents as part of our standard procedure, we also question it. Our casino is inaccessible for UK IP addresses, while the player's login history shows completely different countries. The player's writing style on online forums and in live chat further confirms our assumption. Although we are not in a position to discriminate against any player and treat all customers equally, this makes the matter even more suspicious.
While pressuring our support, the player also indicated that their Coinbase account was banned after playing at LTC Casino. Please note that Coinbase terms prohibit any transactions for gambling purposes. You can find numerous complaints from Coinbase users who had their accounts blocked for the same reason. Thus, the player violated the exchange rules and naturally got their account suspended. This had to happen eventually while playing at LTC Casino cannot be considered as a standalone reason.
As always, we are glad to pay out any legitimate winnings and regularly do so, setting high standards for the crypto gambling industry. However, we have every reason to believe that we are dealing with an individual or group of individuals trying to profit from exploits and other dubious practices at online casinos. We are continuing our investigation and will make an appropriate decision based on the results.
This email was sent the 28/03/2022 
Dear LTc casino,
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