Loki Casino, Golden Star Casino, GunsBet Casino, WebbySlot, EUslot, CrazyFox Casino, Savarona Casino, Roku Casino, EvoSpin, Bets.io Casino, neospin Casino, Onluck Casino, Ninlay Casino

@MelissaN What did the casino said?

I am waiting for reply.

I already replied to you as you can see from my previous post. They advised us that you made duplicate accounts from the same IP address in order to claim free money bonuses. As per t&c multiple accounts are not allowed. Unfortunately, there's nothing further we can do for you. 

What about my case?

I understand what they said but they are completely lying. I know this because I am the only one to use my computer and the only one in my house with a computer I registered only one account.

They must show evidence of their claim. I know it is a complete lie and that is why they have no evidence.

@ nongsong - sorry. My bad. The previous post was for @cs4216944. We are still waiting for them to send us feedback about your case. Another reminder has been sent to the casino. We asked them for the answer asap. 

Keep you posted. 

This is the answer regarding your case: 

I already replied to you as you can see from my previous post. They advised us that you made duplicate accounts from the same IP address in order to claim free money bonuses. As per t&c multiple accounts are not allowed. Unfortunately, there's nothing further we can do for you.

Hello Basel09,

We've notified Gunsbet Casino about your complaint and asked the Casino Representative to reply in this thread. 

Hello Basel09,

We have received a reply from the Casino Representative. They've told us that your account was blocked from all their casinos. However you had some winnings, around 130 EUR, so the support unblocked your account temporarily and told you to withdraw your winnings. However you didn't withdraw your winnings and continuted to play. When you lost all your money you started blaming the support.

The casino's decision about your case is final.

Hello Basel09,

We'd like to let you know that there's nothing more we can do to help you regarding this complaint, however, if you wish, you can file a complaint with their licensor HERE. 

Hi, 

I got email from gunsbet casino to deposit with some code for sixt deposit. I do that but didnt recive bonus.I chat whit support and she tell me that i abuse bonus so i can play only real money. But why they send me this email, maybe i would deposit somewhere else, they cheat me. 

Username peroni

Hi perobet, 

Thank for providing your account details. We'll ask The Casino Rep to look into this and reply here in the thread. \

Keep you posted. 

Hi, i got this bonus trow other forum complaint. 

Hello perobet,

Thanks for the update.

WRONG TERM USE BY LOKICASINO, 

They should use the word STEAL instead of using confiscated. 

I am a verified member since Nov 2018 with LokiCasino, October 18, 2019 the day I deposit and win 0.012 BTC but they didnt give it on me. They ask me to take a selfie with my ID and a word hi loki casino and I did this. And while waiting, I recieved again an email that they confiscated my winnings. Reason: Others

This casino steal my winnings. Hungry with bitcoins. Beggar from us. Dont trust LokiCasino. 

Hello SwiftKey123,

Could you please send me your casino username in PM inbox if you want us to contact the Casino Representative regarding your complaint.

I had the bad luck to register and play at crazyfox and euslot  casunos.

They have got an abuse KyC protocol

ID and address proof ok,    funding proof, ok

Now, selfie with my id holding close to my face, some casinos do ask for.

Now, a paper which I had to write hi, crazyfox/euslot  casino,  and the current date.

It does not end now,  then,  the same foto of myself blinking one eye

You imagine that in some cases they asked it 2 o 3 times alleging my pictures were blurry, that might be one or 2 times.

In the end, or it is what i imagine,  they asked for my last 90 days of transaction in my neteller account.  Highly abusive

I played bonus free,  only once or 2 times and only won 500 to 600 usd in each casino.

I had never played or registered in these casino before or in the other in this list .

I know they have got there T&C to ask for these abusive tasks ,  I ask for help to manage these issues.

Most player give up and leave their money to them, I believe, it is what they are waiting for.

Curacao jurisdiction does not help.

My user email is [email protected]

regards

nenelcb

I had the same issues with one of the thier sister casinos , only think i did not send them was a urine sample and strand of my hair, they dont like paying out fist time deposters especially if the withdrawal is the result of a no deposit or free spin bonus or its a angry at. The world support agent who can only vent hus / her frustrations by by taking it out on a lucky player 

The same happened with me too at Gunsbet :( I asked extra the support, if I reached the required amount of bets after that time what I played there, to send me 50 free apins on the next day. They confirmed that I reached; I will get the free spins within 24 hours but I disn't get them.. 

When I asked it again I got the following answers:

- You didnt reach the betting requirements

- When he checked that laatbday another collegue checked and confirmed that I reached the requiremebts he said sorry, the problem was that I turbed off recieving bonusrs..

After this info I tried to explain why it is not possible that blocked the bonis, it seems super on my profil that I like to get bonis after depositing, and  why I asked both days about the spins if I dont want to get them?!

I didnt want to fight thia time days long with a support team, and hope that I will get an aawer from someone who really checks the problem, but I find this really sad; I liked this casino, and I still like it..

But i try  new casinos agaim too if I play, it's not okey to give false infos to new players too, but if a depositor asks a boni what is available 1 day after playing on the website; and get the next day a negative answer so that a  day before we cleared that I will get my boni next day meabs only pne thing - gives such people at this support team, who only want sending  some answer to close the issue ticket or mail and nothing else :/

I play here now only if I will get auch offer which can't change till I can get it; and the other thing what I learned, doesbt matter how kind and helpful was the live support previously; weekends better not to risk to pay such offers which aren't clear.. Better to play than without boni or with such offer what I know; because if something goes wrong, what you can do is just hope - hope not auto answers to get again and again :/ 

Hello nenelcb,

We've sent an email to the Casino Representative to check what's going on. Please keep an eye on this thread for the updates.

Dear LCB Team,

After several checks of the player's winnings, our and the provider's anti-fraud committee are 100 percent sure that the player violated the rules of the casino and the license, used fraudulent schemes. That is why the player's account was closed.

Kindest regards, 

Alpha Affiliates Team

Hello rep Loki casino and other ,

Is registering in any more than one of your casinos or all of your casinos a fraud behaviour?

Please, explain it to me,  I registered in Loki, Golden Star, Euslot, Crazyfox, gunsbet, and webbyslot casinos with my personal info, from my same IP

I did it without knowing they all were the same owner, but, what if I knew it? 

Each of these casino show independent names, url and colors. Must i know they are the  same company?

This scenario, I opened in all of them an account and decided to play in all of them.

Is it duplicate account? is it fraudulent behaviour?

Does it matter I won or lost?

Must an online casino decline a registration of the same player when he makes an attemp to register in a brother casino without knowing it?

What represent this 100% certain fraud you alleged?

nenelcb

Hello nenelcb,

Your accounts haven't been closed because you've registered at all casinos from this group. 

Your account was linked to another player's account, which has also been closed. The betting patterns showed that you and another player were attempting to find potential biases in the game. The investigation about this case has been peformed by Sofwsiss and their advice was to block you and this other player from Live Casino games, since such patterns indicate that you are not joining Live Casino to gamble, but rather investigating means to find an advantage over the house. 

Therefore, your accounts across all these casinos have been closed due to casinos' Anti-Fraud Policy (these are the terms and conditions which players accept before the registration).

We've received the evidence from the casino and SOFTSWISS Fraud Assesment Report confirming all of the above.

We've also investigated some of the other complaints you had here at LCB and we found out that you had the same issue at Dublinbet, CasinoExtra and Bet It All Casino. All of these casinos sent us the evidence and the investigation reports by software providers which confirmed that your account was linked to a group of other accounts from Argentina, that you were placing strategic bets as a group to take advantage of the game glitch and as a result, generating important wins on most of the accounts.

Therefore, there's nothing more we can do to help you. We conisder this case closed.

If you don't agree with this decision, you can file a complaint with their licensor.

i were deposited 20 euro in loki casino meet waggering requirement with full term and condition when i m ade payout request they denied document required before make withdraw request already sent documents include pan card,aadhar card indian valid id proof,driving license,bank statment,voting cardskrill paymemt screenshot only one problem with driving licese blurry pic its old i were told him you need only one id proof but i am sending you 4 id proof they ask me everytime id proof i were tell him which id proof yhey dont tell me about that only id proof now you tell me pan card,election is valid for id proof or not tell me help me to got my account verified

Thanks in advance

Hello Casino huge win channel,

Could you please private message me your casino username and we'll ask the Casino Representative what's going on here.

Hello Casino huge win channel,

Thank you for providing us with your account details. We've sent an email to the Casino Representative. Keep you posted.

Hello Casino huge win channel,

We've received a reply from the Casino Representative and here's what he says:

"The player filled in the absolutely wrong information in the profile after the registration. From the very beginning, he broke the Terms and Conditions of our casino. Also, you can see that on his 2 documents his name differs. In addition, we asked for a selfie to make sure that the account doesn't belong to the third party (we can ask for all documents which we need due to our terms and conditions). After the verification, the player will be able to make a successful withdrawal but before he must prove that this account belongs to him."

The Casino Representative has sent us the screenshots of the documents you submitted for the account verification and the details you entered on their registration form. This is not acceptable since the name and the surname on these documents do not match the name and surname you provided on the registration form. You have to send them the documents they've requested from you to pass the KYC procedure, otherwise, we can't help you with this complaint. 

listen sir loki casino i were made google login ok google gmail is [email protected] real name nimesh parmar i dont know they taken my google name they dont tell me about that every user who registered in casino not know about that google name is different also i were sent all documents they asked selfie and all that but they ask to wait and wait i have 30 up casino account they put google name directly in my profile even i cant change my name in profile.google sign in they take my google first and last name i have explain this reason too. in mail and sent to him with all documents 

my name is different because they put google name in profile automatically but date of birth and adress is same just name is change because its direct google login and google name is different then real name in most of email id's. i were sent 4 id proof, pan card,driving license ,aadhar card, and election card

so i divide my full name here they sent you documents ok so check there where name is different in documents you told me 2 documents name defer

First name: Nimesh

fathers name Bhagvanji

Surnamee Parmar

match this name in all documents same 

Hello Casino huge win channel,

As we've already explained, there's nothing more we can do to help you here, since you entered the fake name and surname details into your profile details during the registration at LOKI Casino. We've received all the evidence for this from the Casino Representative and we consider this case closed. If you're not happy with this decision, you can file a complaint with their licensor.

Dont play at this casino !They dont pay ! I wagered the bonus succesfully and continue to roulette and i won total 31 euros so i make a withdrawal and they rejected because today said to me that the bonus they sent me via email it was a mistake. i have all screenshots required to prove that .Can somebody from lcb helped me to receive my winnings?Thanks

Hello Popuma,

We've sent an email to the Casino Representative to check what happened here. We'll keep you updated.

Hello hkatd and Popuma,

We've received a reply from the Casino Representative and here's what he says:

"We had technical issues and bonus was added to all of our players (sure thing except players who are not allowed to get bonuses or account is closed). The player was informed that according to our terms and conditions (if we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the pay tables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email. As per Euslot T&C's - Disclaimer of Liabilities these winnings were subtracted."

Hi,
my little story about this casino and WHY TO AVOID IT AT ALL COSTS!

I received first deposit bonus and lost it all. A while after I received email offer about second deposit bonus of 75% available, so I decided to check it out. Logged in and opened the bonus and there was stated, that minimum deposit is 10 eur! I opened all bonus terms and there was stated the same. So I deposited my 10.20 eur remaining in Litecoin to claim the bonus.
What happened after is beyond all fantasy and possible negative expectations or all my experiences so far.
First - the deposit was not credited, it was rejected, but not returned to my wallet but left on theirs. Of course, let's reject the deposit, but keep the money, great idea (of course, I don't really think this is the point, but it's pretty unserious at all). So I contacted and asked to credit me the bonus with the funds.
The supp representatives are polite but absolutely unaware and unskilled, they were asking me about if the funds were "charged" although I repeatedly said them that I deposited via cryptocurrency. Then, they don't have any competence and all they were able to do was to escalate the problem to financial dep.
Okay, let's wait. But how much?
Finally almost 3 days!
Absolutely unacceptable to solve customer payments for 2 straight days !! I couldn't believe that how could a financial department don't care THAT MUCH! I'm used to casinos like Extreme, where I asked by email and issue was resolved within minutes, if not seconds. Days are just ridiculous for me.
However at this point I already felt that the casino is not very serious and there could be problem with the bonus still. So I - VERY clear and explicitly - asked the support to address the issue together with that I want EITHER the funds and bonus credited together, OR to return the money to my wallet. Simply I don't want from them to credit me the funds and send me a made-up story about why the bonus is not credited. Support promised to fulfill this.
What do you think i received in few days?
Email about that the bonus got minimum deposit of 20 euro, and if i want the bonus, I have to - listen - deposit not remaining amount to 20 euro, but another full 20 euro to receive the bonus!!
At this point I knew what kind of casino is this one.
Then I was asking the supp about why can;t i receive the bonus when i fulfilled the requirements, she told me about 20 min deposit. I was gonna screenshot the bonus from my account along with stated 10 eur min deposit but
GUESS WHAT! THEY CHANGED THE MISTAKE IN THE PROFILE, SO THEY CAN SAY THAT I DIDNT FULFILL THE REQUIREMETS!

they change "game rules" during the game itself!

Luckily I took also screenshot of that original offer :))

As I confronted the supp with this fact and with that I asked for either one or another solution and clearly NOT this one, and also about taking responsibility of claiming false conditions, instead of trying to solve the problem ANYHOW AT ALL, they showed absolutely no will to compensate me for their dilettantism. I said them to find a compromise, that it's really funny when i see their answers and that we can find a solution, and I really will not cry because of that few bucks of bonus not received or received, but my motivation is not to let them ... do anything they want with a customer  (only thing, that they were repeating all the time was the 20 eur min amount to deposit to get any deposit bonus. okay, who cares? bonus special rules prevail over general casino rules. everyone knows that! and there was 10 eur min deposit)

I also asked them to credit me the 10% extra, that Litecoin gained during those days and if I would deposit it today, there would be at least 10% more worth of litecoin, of course they did not. They did not move a finger to make me feel not ignored and being helped to. Not even a hair moved of their actions. Nothing!

I don't expect this to be solved as I played at many, many casinos but never received such poor attitude and approach from support and casino at all. Really sad, disappointing and suspicious practices at this casino.
And their website is erroneus too, when you open new tab you will always get logout. :))

just ignore the nice looking bonuses and go play elsewhere, this were lost days of my life.
Maybe you expected a huge fraud or something but for me this is clear no-go and pure sign of customer antiservice.

Best regards

I played at this one casino where they were giving bonuses so i decided to deposited. I deposited $100 with bitcoin but received no bonus. I was suppose to receive a %400 PERCENT BONUS so i should have had $500 in my account but i was stuck with $100. I contacted them but i have heard no response.

Hello foofoobarken,

Could you please private message me your casino username so we can contact the Casino Representative regarding the issue you had at Savarona.

Hello foofoobarken,

Thank you for providing us with your account details. We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Dear Foofoobarken,

Firstly, we want to clarify the situation with your deposit made via Litecoin. The fact is that the minimum deposit in our casino is 20 EUR. And if you enter a smaller amount, the system will not let the deposit be credited to an account. However, this is an exception for cryptocurrencies. This is a feature of this method and even when the amount to be deposited is less than the minimum amount, funds from the cryptocurrency are written off.

Your issue was immediately transferred for the investigation to the provider and after we received an answer from him that the funds were indeed written off, we credited the deposit to your account manually.

In order to understand this situation, the support agent asked you for a screenshot of the transaction so that this information could be transferred to the provider. Please, mind this is a standard procedure required by the provider for investigation, although it does not mean that the support agent was "unaware and unskilled".

I want to note that we did our best to solve this problem as soon as possible, that is why, this problem was solved in a day, not in the 3 days as indicated in the review. We also provided the LCB team with screenshots of the evidence. I also want to emphasize that the solution to the problem depends not so much on us as on the payment provider. Therefore, I consider it inexpedient to compare the procedure for resolving this issue with such the nuances of other casinos.

Also, you asked for 10% extra, since the Litecoin rate gained while you were waiting for the deposit to be credited to your gaming account. I would like to clarify, that we could not agree to such a request, because the deposit was initiated at a time when the exchange Litecoin rate of his deposit was 10.20 EUR so that only the amount of 10.20 EUR was added to your gaming balance.

The next one, the mistake with the minimum deposit to receive the bonus. We agreed that the mistake happened on our side. As soon as the error was noticed, the amount was changed to the correct one - 20 EUR. Since the minimum deposit in our casino is 20 euros, we kindly asked you to deposit another 20 EUR. And although systemically this deposit should have been considered as the third one, however, we were ready to make an exception for you and credit the bonus to the second deposit, considering the total amount.

We are very sorry that your experience did not match your expectations. We sincerely regret that we could not find a compromise with you. We take our customer support seriously with all responsibility and we strive to provide excellent customer service, therefore please accept our sincere apologies for any inconveniences caused to you.

Hope for your understanding.

Warm regards,
Savarona casino team

Savarona 

your support is unskilled not because they asked me for a screenshot. They are unskilled because they asked me, if "have I been CHARGED" after I told that I have sent cryptocurrency and also already have few confirmations of the blockchain.

To clarify this for you in case that even you don't understand - crypto wallets do not get "charged" in any way, the transaction is  sent and then confirmed by blockchain (or not, but this basically doesn't happen, it's actually very rare case) and the funds are simply not in the ownership of original wallet nor could be this payment reverted or anything. No place for "charging" like a credit card. The owner is sending the TX.

As I told you, there was mistake in bonus terms. There was stated, that minimum deposit is 10 eur. I don't care about what you have written in your T&C as the BONUS terms often override what is written in GENERAL Terms. This is the rule. So you made a mistake and you should fix it. 

However you didnt fix it. 

Why haven't you said anything about that I asked EITHER return OR credit with bonus, and you gave me CREDIT WITHOUT BONUS? This is "will to find a compromise"? Is there even a little bit of will to make customer satisfied in this move?

Why haven't you simply added that damn 7.5 eur to my balance and agree that you made a mistake and get paying customer?

Why have you shown here instead, in front of millions of players, how difficult is for you to accept responsibility for your mistakes? Why have you just shown here, what treatment could expect any player that comes into contact with YOUR mistake and will want to solve it the way everyone would expect? (that is, in case that you don't understand, accepting responsibility on your side and satisfy the customer in anything, that he should have received, according to YOUR mistake in terms).

I will not even mention that serious casino would CERTAINLY have absolutely no problem with that, as I found out many times as I play for years and regularly. There would be the expected bonus added, but - please, focus - there would be also another EXTRA compensation as well, because they made mistake and that took the customer's time to solve it as extra - EXTRA for EXTRA. Absolutely natural behaviour of serious casino. However, because you aren't capable of even the ABSOLUTELY basic support service and compensation, I am not even trying to expect something like this.

Thanks in advance for you EXACT answers to my EXACT questions - not, like in your previous message, for your CAREFULLY SELECTED  answers to SOME of my questions, which, ripped out of the overall context, may look that they pass the PR challenge and will gain you the overall sympaty. No, I am really not going to allow this kind of manipulation. 

You presented yourself as casino with soulless attitude and the only thing I see in your messages, since the moment  I contacted support for the first time, are the words "inconvenience", "regret", "apologies" - together with the actual message (that is not written, just felt all the time) "you are not here to receive. you are here just to pay".

Thanks in advance!

Best regards

Dear Foofoobarken,

We are sorry that such misunderstanding occurred.

Upon our records, you have been asked "if the money was deducted from your balance". Please note that this is a standard procedure if there are any inconvenience with player's funds take place as we want to have the maximum information in order to fix any issues. We can assure you that our support is fully trained and well-skilled in the specifics of payments. In such cases, these are just standard questions that we must ask our players before submitting your problem for investigation.

We fully understand that the misprint in the bonus conditions is solely our responsibility. We appreciate you pointing out it for us. That's why, as soon as we received your comment on it, we immediately fixed it.
And from our side, we offered you to get the bonus by making another minimum deposit - 20 euros. Unfortunately, this is technically impossible to activate the bonus for the deposit of EUR 10.20.

We are really sorry that this situation happened to you, but the casino works according to the rules that are fixed and we cannot act against the stated information in Terms and Conditions. We pay your attention that the minimum casino deposit and the deposit to receive the bonus is EUR 20. For our part, we offered a solution to the problem that matches our rules. We wish you accepted the offered. Please, mind we are still willing to make your gaming experience more pleasant here. So, please, let us know if we may find any solution that may change your mind about your game experience with us.

Stay safe and enjoy the rest of your day.

Warm regards,
Savarona casino team

Hi there,

Played at Gunsbet last Nov 19. Made two withdrawals, one in morning and one in afternoon(12 hours difference) 

When I withdreq for the first time in this casino, they told me I can't withdraw using my Visa card so I have to do a bank transfer. Then when I checked and do bank transfer, my cashout is not enough for their minimum bank transfer so I had to deposit again just to fill the gap. Then I hit that withdraw button and after couple of hours, I can't cancel it anymore so it means it is processed. Then, wanted to play again so I deposited again. With my luck, I managed to win a bigger amount than my first withdrawal, even finished with my x3 wagered rules. Noe, I have withdrew it with same day as my first one. But my bigger(2nd) cashout seems to not be moving. It has been 60 hours now almost 3 days and they are just copy pasting me answers when I go to their Live chat. I have read that their processing time should be within 24 hours. 

Please help, and let me know what to do.

Thanks

Hello melvs123,

Could you please send me your casino username to private message inbox and we'll ask the Casino Representative to check what's going on with your withdrawal.

Hello melvs123,

Thanks for providing us with your casino username. We've sent an email to the Casino Representative and asked him to look into this. Keep you updated.

Dear melvs123,

We appreciate your taking time to share feedback!
We keep an eye on each and every cashout request and go all out to prevent delays in payments processing.

By the way, please, let us help you out to clarify the situation properly. Having checked the information in your account attentively, we can surely state that your first withdrawal via Bank Transfer has been already approved from the side of the casino successfully! You may check the status of your transactions in your casino account, namely the tab "Wallet">"Transactions History."

According to our Withdrawal Policy (paragraph 5 of T&C), date of receipt of money on the Gambler's accounts outside of the Casino depends exclusively on banks and payment systems, to accounts of which the funds are withdrawn.

So, after the withdrawal is approved from our side, the speed of the payment depends on which of the payment methods you selected. At this point, we shall inform you that payments to Bank Transfer can be processed up to 1-7 working days (excluding weekends and public holidays). Therefore, we would truly appreciate your patience while waiting for the cashout to be completely processed by your bank.

Further, the Finance Department will embark on processing of the second cashout. Due to the fact that you have already passed the verification procedure at the moment, it may not take long.

In case of any information or updates on the matter of your withdrawals required, feel free to contact our support team via live chat or e-mail [email protected] at any time.

Best regards,
GunsBet casino team

Hi,

I can see today that my smaller cashout was accepted. But there is no reason that the bigger cashout is gonna take another couple days as I withdrew both of them on the same day, only 12 hours apart. I can see that I can still cancel it on my side which means it is not going to be processed anytime soon. It is becoming stressful to even try and talk to any of your support as I have talked to 5 to 6 people with the same answers who copy pastes their answers.

Dear melvs123,

Thank you for your prompt response.
We have some exciting news to share and are ready to alert you of the resolution on this matter!

In view of the fact that the first cashout was successfully finalized, we are very happy to inform you that your cashout dated by November 19, 2021 has been already approved from our side on November 24, 2021. At the moment, the requested withdrawal is being processed by your bank. Just as a reminder, transfer of funds via Bank Transfer may take up to 7 business days.

We appreciate your patience and comprehension so far, as customer's satisfaction is always our top priority!

Feel free to keep us informed of any additional questions any time you need. We will be more than happy to help you.

Warm regards,
GunsBet casino team

hi,

Thanks for that. I have received the first cashout. Just waiting for the second. Hope it arrive soon.

Cheers

Melvin

Hi melvs123,

Glad to hear that. Thanks for letting us know!

I played with WebbySlot from October 2021 to December 2021 making over a hundred sports bets and also playing some slots. I made multiple successful deposits and withdrawals. In December 2021 I managed to win a series of sports bets and got my account balance to over 3600 €. I then tried to withdraw some of the money, but WebbySlot closed my account and confiscated all my winnings.

WebbySlot sent me a short e-mail saying that my account is closed because of surebet and only the remaining amount of deposits (423 €) would be paid back to me. I tried to contact them to discuss the matter as my bets were normal bets with similar odds that every other casino offered at the time. However, their only answer was that their provider flagged my bets as a violation of the betting terms and they therefore confiscated my winnings and closed my account.

I have no idea how WebbySlot or their provider came to the conclusion that my bets were somehow surebets. I have placed similar bets in many other casinos and never had issues withdrawing my winnings from any of them. I had also already placed similar bets at WebbySlot for two months with no problems. I did not change my betting pattern. I just happened to win a series of bets and then all my winnings were confiscated. Therefore, all my efforts at placing bets there for two months were for nothing. I would never have played there if I had known that WebbySlot is a casino that doesn't honor their customers' winnings.

Hello avatron,

Could you please private message me your casino username and we'll ask the Casino Representative to check what happened here.

Dear avatron,

I am a representative of the WebbySlot Casino.

First of all, thank you for your feedback. We would like to explain the situation that occurred and provide you with the necessary information to make things clear.

Your account was indeed closed in our casino for violating the rules. The fact is that you received a big win so that your gaming account was transferred to the specialists of the Digitain provider for the bets investigation as you mostly played in the Sports section. This is the common procedure for all the players as a part of KYC. The provider's specialists reported that you were seen for making arbitrage bets (it was considered as surebet). For this reason, we have taken action in accordance with our Terms and Conditions. Namely, according to paragraph 13.5.3 T&C, the winnings were deducted and the account was closed. We have initiated a refund of your remaining deposits, namely 423 euros.

We would like to emphasize that we do not have the right to ignore the rules of the site, we are obliged to strictly follow our Policy. We also cannot disregard the information provided by the Digitain provider as part of the investigation since this is a reliable source. 

Moreover, all the players accept our terms when creating an account. By opening a profile on our website, the player confirmed that he familiarize himself with all the Terms and Conditions.

In this way, we would like to ask you to take into consideration all the information provided and make sure that we have done everything according to our Policy.

Warm regards,
WebbySlot casino Team