Dear LCB-community,
It's my pleasure to introduce our brand Lemon Casino to you. Launched in 2021, with the ambition of becoming every player's go-to place, we are heading straight towards the great-bright casino horizon, aiming to serve every player at the highest level of comfort and standard possible.
If any issues should arise our chat or email support is unable to resolve, this thread will serve you.
Best regards
Lemon.Casino
Email: [email protected]
Lemon Casino Support and Complaints Thread
- Started by
- LemonCasino
- Casino Rep 4
- last active 2 years ago
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- Started by
- LemonCasino
- at Mar 04, 22, 04:30:48 AM
- Casino Rep 4
- last active 2 years ago
3.2/ 5
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- Replied by
- Sydney
- at Mar 04, 22, 04:39:21 AM
- Almighty Member 14944
- last active 2 years ago
Welcome to the LCB forum, Lemon Casino Representative! Thank you for being available to assist our members!
Rated:3.2/ 5
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- Replied by
- KingNemo
- at Mar 04, 22, 04:41:43 AM
- Mighty Member 3342
- last active 1 year ago
Happy to have you part of our forums, Lemon Casino Rep! Your assistance is greatly appreciated! Wish you a long and fruitful stay!
3.2/ 5
-
- Replied by
- Jovana1407
- at Mar 04, 22, 05:17:39 AM
- Moderator 3848
- last active 1 day ago
Welcome to the LCB forum, Lemon Casino Representative!
Rated:4.1/ 5
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- Replied by
- ana0206
- at Mar 04, 22, 06:11:51 AM
- Moderator 1077
- last active 1 day ago
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- Replied by
- Dzile
- at Mar 04, 22, 06:22:57 AM
- Moderator 16029
- last active 11 hours ago
Welcome to the LCB forum, Lemon Casino Representative, nice to have you here
3.2/ 5
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- Replied by
- trinitymatx
- at Mar 04, 22, 08:18:09 AM
- Superstar Member 5399
- last active 3 months ago
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- Replied by
- LemonCasino
- at Mar 04, 22, 09:10:52 AM
- Casino Rep 4
- last active 2 years ago
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- Replied by
- hkatd
- at Apr 26, 22, 02:35:54 PM
- Full Member 181
- last active 9 months ago
Don't play there..They don't pay..I won 25 euros, I sent all documents and deposit 10 euros and wager it once which required with purpose to cash out but they say that my email is different of my name but in registration not required to write my name and the email owns to me and to a member of my family and dont want to pay my winnings.They say also that they can confiscated my deposit according to their rules which is illegal according to law. What are they thinking?Are they police or public organization and have the ability to confiscation of my deposit and my winnings?All I can say not play here waste of time and you will not get your money and winnings
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- Replied by
- LemonCasino
- at Apr 26, 22, 02:44:32 PM
- Casino Rep 4
- last active 2 years ago
Hello @hkatd,
I am very sorry to hear that you've had a bad experience with us.
Unfortunately from what you've described, I can only guess what the reason for the rejection of the verification was, which is why I would like to ask you to send me the email which you've used to register at Lemon.Casino through a private message. In your own best interest, please don't post it here in the thread.
I will reach out to you and we will have a look at whether everything was rightfully or if there was a flaw on our side. -
- Replied by
- hkatd
- at Apr 28, 22, 02:51:18 AM
- Full Member 181
- last active 9 months ago
They answered me via message here in lcb and they dont mention anything about my deposit..If they think I send another's person id which is not true they should return my deposit . How they keep a deposit if it is from another person account like they say..I want my money back. Dont play here they dont want to pay a small amount of 25 euros and want to keep also 10 euros deposit..Waste of time and money
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- Replied by
- hkatd
- at May 05, 22, 12:49:44 PM
- Full Member 181
- last active 9 months ago
They dont pay my winnings and not return my deposit ..I wager my deposit once and not loose it and still not retun my money..I sent my documents and I had one real deposit .I dont care anymore about my winnings and I will never play again but I want my deposit back.For me they are collectors They
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- Replied by
- LemonCasino
- at May 05, 22, 02:03:16 PM
- Casino Rep 4
- last active 2 years ago
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- Replied by
- Brweygl49
- at Oct 04, 24, 04:52:57 PM
- Newbie 1
- last active 1 month ago
Hello I registered an account with lemon Casino one day ago I deposited $10 then I had a $10 bonus so they 100% match that when I went to play the game where I had my free spins it said I was out of the jurisdiction I then went to live chat spoke to Elisa which was a waste of time she wasn't even present through our conversation I don't think she could care less all she kept asking me was for to verify my account which I did I showed her the banking stuff and all of that and then I told her you know what I want to close my account just give me my money back and I want to close my account he said she'd get back to me she didn't today I talked to Wiktoria and she was just about as much help as Lisa was which was no help once the life chat was done I received an email saying I was blocked because that's what I requested I wanted to be self-excluded due to self-exclusion which is a lie they said they sent out my money but I have yet to get it I'm just so beyond frustrated bullshit this place is absolute garbage it frustrates me that these people are even allowed to do this..
3.2/ 5
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- Replied by
- JovanaV
- at Oct 07, 24, 03:32:37 AM
- Moderator 1865
- last active 1 day ago
Hello Brweygl49,
First of all, welcome to LCB.
As you mentioned yourself, you did request for your account to be closed, which is also stated in the email from the screenshot you provided. Please update us once you receive your refund, and if you have any specific issues with the casino, we’re here to help.
Thank you.
Quick Reply
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