Las Vegas USA, Vegas Casino Online, Slots Plus, Sun Palace, Lucky Hippo, Old Havana, High Country Casino Support and Complaints Thread

If you don't like the way I'm talking I got my middle finger right up in the air and that's what I say cuz I don't care. These sites are not regulated and they screw everybody on the internet.

At noon the casino called me and informed me that i would get my 800.00 this week.Now its 300.00? . I logged into my account and it said $800 was declined then it said $500 then it said declined then it said $300 and it said approved I don't know who management is there but they need to pull their head out of their ass

Hi Cobra,

Thanks for letting us know Cobra. We got the message from the casino this morning saying your payment has been sent to their processor. Once the processor confirms it has gone out they will email you.

We're going to check with them why they are changing the amount. 

This must be screwing me week. The other day I deposited $35.00 on 150% sticky bonus. I played at least another half hour after I met the playthrough and cashed out. I get a email this morning saying that my cash out was declined inet bet sucks too

Hi Cobra,

Please take a look at what the casino told us: This client winnings are coming from a coupon that is having maximum cashout amount as $300.

So the max cashout from the bonus you claimed is $300.

thats a stickky bonus? That sounds like a b******* tricky bonus $500 for taxes that's what it is. According to the coupon I think it said the max cash out was 10,000. Oh well I'm so done with this site they can kiss my arse

This is how I know they're full of s*** go on to their site you'll see it code that says Breezy250 okay click on that and see what that says the max cash out is $10,000 now the bonus I picked was the same kind of bonus in that same window and it had the same terms now has anybody else seen that because I know for a fact what it said. For one  my other deposit 30.00 150% bonus was sticky  on i-net BET. Not the bonus that I got from Vegas on line. I want to report them for fraud and false advertising. Go look at my account and put in the bonus code that it shows that I claimed on my deposit. To 300% match and it's got a $10,000 Max cash out. I would like this corrected if it is not I would like this casino banned from this site. Through the whole group in matter fact and if you don't do it I will find somebody that will

Does anyone Remember a code Froosty300 on vegas online? Max cashout is /was 10,000 and after that i played my 15.00 comps.So why is the Site Saying my code was for max 300.00 cashout?This is very messed up.Why do these sites lie? Do they get off on it? Becouse this is a war now

Ask them what code? Becouse i know What i used.All 200-350% bonus codes have max 10,000 .Go look yourself.3-3-18 Frossty300 300% 10,000 max not 300.00

It has been 6 weeks and no withdrawals for $5000. Please help me

Good luck getting your money I haven't got one penny yet. And the casino has this site so convinced that I got only a $300 cash out on the bonus when I know for a fact it was 10,000 Max but they've got this place this site believing them versus me the customer or say client or what VIP they call me is that very important person or very important prick

We are in touch with the casino. Keep you posted.

We're waiting for the casino reply regarding the bonus and max cashout. Keep you updated. 

Hi innabah,

The casino informed us that your withdrawals are sitting in Security Clearance because of your chargebacks. 

The casino has stated this but yet has not told me any information on these supposed chargebacks. My withdrawals have been sitting  in the queue for 7 weeks. Can you please ask the casino to send me information on what chargebacks they are talking about. They don’t seem to ever respond to me. 

Heard from casino. They said their rules change two months ago. It would have been nice to know this first-hand. Here's what they said:

Dear Customer,
We invite you to check our terms and conditions regarding playing with promotions due to since Feb.08, 2018 they have changed. https://www.vegascasinoonline.eu/promotions-terms.php
6- Maximum cash out applies in all cases when playing with bonus money, in any of its kinds, either coupons or manual credits, unless otherwise stated for a single specific promotion or campaign. For any deposit bonus coupon from 250% or more, the maximum allowed withdrawal is the sum of 10 times the deposit amount (Maximum cash out allowed will be $10,000.00 in all cases, based on a deposit amount of $1,000.00, unless stated differently for the specific promotion), and 20 times, the deposit amount, when the bonus granted represents less than 249% (Maximum cash out allowed will be $20,000.00 in all cases, based on a deposit amount of $1,000.00, unless stated differently for the specific promotion). All balances exceeding the maximum cash out allowed, will be void and automatically deducted from the account, once the wagering requirements are met. At that point, the player may request the Withdrawal for the maximum cash amount and in case of continue playing, forfeits all further winnings derived from bonus money that is above the maximum cash out limit.
Your withdrawal was generated with the promotion FROSTY300 (3 of Unlimited) with a $30.00 deposit so the maximum cash out is 10 times that deposit made as per our terms and conditions.
Kind Regards,
Finance Team.

I won here along time ago on a low dep,figures rules where changed. And till this day I have still not received the $300 that supposedly is coming to me. Wire transfers don't take that long. At least this is what my bank told me. Anyhow you people want to donate and deposit to this site good luck on getting your withdrawal

weird becouse code said coupon valid with deposits of $30 or more with a Max cash out of $10,000. I think I might need a giant magnifying glass to see the small print did I miss something I must have

Hi Cobra, 

Thanks for letting us know. When did you play this bonus? 

March 3rd cashed out. The only thing I saw on the bonus that was in small print was 10000 Max Cashout. However it did not say anything about these new rules that they're talking about. As you know I want about a year ago on this site for a little over 2,000 I believe it was and I did the same kind of deposit amount. So I had the impression the rules were the still the same but eventually I guess they did change somehow but I was unaware of it. Very convenient if you ask when it just happened supposedly in February.

Still no repsonse regarding these chargebacks 

Hi Cobra,

We've checked the casino T&C and it is stated that for any deposit bonus coupon from 250% or more, the maximum allowed withdrawal is the sum of 10 times the deposit amount. (Maximum cash out allowed will be $10,000.00 in all cases, based on a deposit amount of $1,000.00, unless stated differently for the specific promotion) - this is the example they give if you deposit $1,000.

You deposited $30, so it means that the maximum amount you can cashout is $30 x 10 = $300

We strongly advise you to read T&C carefully before depositing. It's player's responsibility to check them before playing. 

Hope this helps. There's nothing further we can do for you regarding your case. Everything is clearly stated in their T&C.

Cheers!  

Oh don't worry I'm not playing here anymore. It might be my responsibility but it's also the responsibility of the casino to notify you of any changes made in the rules regulations. It doesn't take a freaking month to get 300.00 . I'm just going back to my local casino it's a lot easier they pay cash and you come home with it with no rules and no stupid internet crap.

Hi

Still no information on my withdrawals from Vegas Casino. Really irritating because of some excuse they are stating about charg

We're checking with them what can be done regarding your case. Keep you posted. 

Thank you. $5000 in withdrawals that have been sitting in their queue since February 24th with no explanation on why they haven’t been processed sent to me

Any updates yet

I'm still waiting on mine 300 lousy dollars. Ended up in the hospital on my birthday last night sounded I get an aneurysm. Good thing to find out on your birthday. What Joy

Still no updates??????

I hope we'll get the answer by tomorrow since it's weekend. Keep you posted.

Please check on my withdrawals 

Any updates on my withdrawals 

Still nothing. As the casino previously advised us your winning is still sitting in the Security Clearance because of your chargebacks. We'll see what they are going to suggest. Please be a little bit more patient, we'll let you know as soon as we get the relevant info. 

If some of you would take the time and read thru this thread. It would have saved you a lot of heartache and pain. I've mentioned on this thread several times that unless you are willing to wait a long time. Do NOT PLAY at this brand of casinos. They have a long history of over 15+ yrs of slow paying its players. 

Hi innabah,

We heard back from the casino rep. He advises you to be patient until they finish identifying the cashbacks. It might take some time since they need to check it with a couple of processors. As soon as we get the info we'll get back to you. 

I am ever going to get an answer

Please refer to my previous post. You need to be patient and you'll get the answer as soon as the casino check the accounts.

Still a week later and no response from the casino. 

They told you it would take a little bit longer to check all the cashback. Please be a little bit more patient. We'll let you know as soon as we have the updates. 

They did take long like 6 weeks for my cashout sent me a check ..but i got paid ,im sure you will too good luck !

Have patience I know it can be frustrating I've been through this several times. You'll most likely get it just takes a while I finally got mine after several weeks

I still have been very patient waiting for these guys to pay but we are coming up on 3 months with no information on when my withdrawals will be 

We're going to double check it them and let you know. You should have received the I forgot already. We'll see what's going on. 

I have now been locked out of my account and can’t even access my withdrawals pag

We'll check with the casino what's going on. 

I just wanted to let you know that I have sent multiple emails trying to get some sort of explanation but as of today I have received no responses

Thanks for letting us know. We're going to send another reminder since we haven't heard from them yet.

Spoke with customer service you can’t give me an explanation of why my account is locked from seeing my withdrawals. Sent customer service an email that they were going to forward to security.  Still no response from anyone on this matter 

Still no response. Coming up on 3 non

We finally heard back from the casino today. They informed us that your withdrawal was put on hold. The time they put your withdrawal on hold, they had only one chargeback. As of 15th May they received 12 chargebacks. As they informed us they are already in touch with you and you are well aware of this situation. Unfortunately, there's nothing further we can do to help you. As you already know chargebacks are strictly forbidden. If you have any further questions please get in touch with the casino. 

I have been waiting on 2 cash outs from Las Vegas USA for over three weeks. I have contacted them several times and the response I get from finance is that my payouts "will be batched soon" and that I should receive a payment in 10 business days. I feel like I keep getting the run-around. My user name is vjcruse.

Thanks for bringing this to our attention. The casino is going to be notified. Please note that it usually takes two weeks for the payouts to be processed. We'll forward your username to the casino rep and check when you're going to receive your money.