Las Vegas USA, Vegas Casino Online, Slots Plus, Sun Palace, Lucky Hippo, Old Havana, High Country Casino Support and Complaints Thread

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Last post made 4 hours ago by Imachiz2
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  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 15, 24, 02:16:41 AM
    • Serbia Moderator 1819
    • last active 7 hours ago

    Dear Imachiz2,

    Thank you for letting us know. We've contacted the casino rep and inquired about this.

  • Imachiz2
    • Replied by
    • Imachiz2
    • at Nov 15, 24, 09:54:11 AM
    • United States Sr. Newbie 28
    • last active 4 hours ago

    Today is the 5th business day and it is still not in my checking account. I have emailed them and they haven't responded. 

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 18, 24, 02:41:24 AM
    • Serbia Moderator 1819
    • last active 7 hours ago

    Dear Imachiz2,

    Please be advised that, due to the weekend, there may be delays in processing your withdrawal, as well as in the response from the casino rep. We will send them a reminder and update you as soon as we receive any feedback.

    Thank you for your patience.

  • Imachiz2
    • Replied by
    • Imachiz2
    • at Nov 18, 24, 08:22:07 AM
    • United States Sr. Newbie 28
    • last active 4 hours ago

    Yes, I understand that. I am not counting the weekends. It was supposedly sent to my bank on November 7. So there was November 8, November 12, November 13, November 14 and November 15. I am not counting November 11, because it was a holiday. Emer, the withdraw support agent, sent me the email on November 7. He said it would take 3-5 business days. Friday was the 5th business day. Thanks for your help. I appreciate it. 

  • Imachiz2
    • Replied by
    • Imachiz2
    • at Nov 18, 24, 11:12:00 AM
    • United States Sr. Newbie 28
    • last active 4 hours ago

    It finally showed up in my checking account. It is resolved now, if you want to close this case. Thanks for all of your help. 

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