Lapalingo, Tiger Spin, Lord Lucky Casino, Elcarado Casino Support and Complaints Thread

Hi all, hope everyone is good.

I am representing Lapalingo and will be here to assist you with all your queries regarding our awesome casino, and I will also keep you updated on the new exiting stuff at lapalingo.

I hope you enjoy our casino as we try to deliver the best gaming experience to you.

Don't forget to check our promotion section weekly.

Talk to you soon!

Have a great day.

Sara

Updated 21st October 2016: Lord Lucky Casino added to the LCB lists

Updated 25th January 2018: Elcarado Casino added to the LCB lists

Updated 2nd November 2021: Tiger Spin added to the LCB lists

Hi Sara,

Welcome to our forum. Hope you'll have a great time with us. 

Welcome on board Sara! Thank you for being available to assist our members! 

Hi Sara, Welcome to LCB! 

Welcome to LCB  forum Sara

Greetings my lady Sara,

im all good thanks for asking. How about you? 've checked the promotion sections and it looks all juicy, i hope i will win the no deposit offer for comment Golden Fruits. :D

O yeaahh, welcome to the LCB Community. I hope u will enjoy as much as i do! 

Welcome Sara! We are happy you have joined to LCB forum.  

Hi guys,

thank you very much for the warm welcome.

Wish you loads of luck and fun in our casino.

Have a great week ahead.

Sara

P.S note we released this week PlayNGo, Quickspin and Big Time Gaming so dont miss out on the fun.

I message casino rep but no reply.

I won 700 euros playing. The site said I could only withdraw 100 euros which was very dissapointing.

I tried to withdraw 100 euros to my Skrill which I used to deposit. They said I can only withdraw to bank.

I gave them all my bank documents and information.
Then they say I first must deposit with bank to withdraw to bank!

Just send my 100 euros to my skrill or my bank. It's nonsense that I have to make a new deposit with bank to collect my win! I think it is some kind of scam no?

Hello Deutschland76,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative to check what happened.

Did you win the money from a No Deposit bonus? Also did you deposit before?

If you needd to withdraw to bank, you would need to make a deposit via a credit card, bank deposit would take long.

Not sure why they need you to wire transfer tho.

It was a no deposit 70 euros free cash bonus that I played  and won a total of 100 euros.

My deposit method was skrill and I tried to withdraw but they kept on rejecting it.

And told me that I need to withdraw to bank.

But no bank option in the cashier for withdrawal options only skrill.

See attached file.

Maybe for your country it is restricted to withdraw to skrill?

I remember Unique casinos taking deposits on any method but only allow withdrawal to bank account.

Also interwetten casino , the very first withdrawal has to be a bank transfer and after that e-wallets.

Why dont you tell support to make a withdrawal on your behalf and hear what they say?

What do they say when you proof to them there is no bank withdrawal option?

Hello Deutschland76,

Thanks for sending over your casino username. We've sent an email to the Casino Representative. Please keep an eye on this thread for the updates.

Hello

I have the exact same problem at Lapalingo as user Deutschland76

I have previously deposited only with Skrill and now I managed to clear a no-deposit bonus and placed a withdrawal request to Skrill, only to have it rejected with a message I should withdraw to bank, which I have never deposited with and the only option for withdrawal in my profile is Skrill.

I have private messaged my account details to moderator Sydney

Looking forward to a reply from the casino rep. Thanks

Hello ironjack18,

Thanks for sending over your account details. We've sent an email to the Casino Representative. Please keep an eye on this thread for the updates.

Hei Deutschland76

Sorry for the delay in getting back to you, I dealt with your issue this morning but I did not get access to this account until now so my post is a bit delayed.

Our standard company policy is that is that if you use a depsoit free bonus then you must withdraw to the bank, on this occassion I have waived that and the funds should on your skrill account now.

Have a great weekend.

Shaun
Lapalingo.com 

Hi 

Can you send me your username via pm?

Thanks 

Shaun

Details sent via private message!

I just received my payment in full to my Skrill account! 

Thanks LCB and Shaun and Lapalingo! Great service! :)

Thank you, enjoy the casino and stay safe.

Shaun

I was a loyal player at Lapalingo casino but for several months when I wanted to connect to my account I received this message:

1. The owner of this website (www.lapalingo.com) has banned the country or region your IP address is in (MA) from accessing this website.

The casino never sent me an email to inform me that my country is no longer acceptable. what I did not understand, yesterday I received the following email from the casino:

Dear Mr. xxxx,

As a loyal customer, we would like to finalize your account verification so that you have a seamless experience with us.

however my account is fully verified and I have already made several withdrawals.

Hello maiwen63,

If you want us to contact the Casino Representative, could you please send me your casino username (the email you've registered with at the casino) in PM inbox.

casino username sent by PM, thank you very much Sydney for your help

Hello maiwen63,

Thanks for sending over your casino username. We've sent an email to the Casino Representative. Please keep an eye on this thread for the updates.