King Billy Casino Support and Complaints Thread

Hi Paster8, 

Please, contact our Live Chat for such type of issues.

Regards, 

King Billy Partners Team

dear casino representative your chat Can't help you I made a deposit through Skrill  I am waiting for an immediate withdrawal of money

Hello paster8,

The Casino Representative says you need to go through the KYC procedure like all other players and once you are verified, you will be able to withdraw your winnings.

You haven't been verified yet as you haven't provided all the necessary documents.

This casino seems to not care about their players anymore. Its either lack of money or a lot of customers they dont have to care anymore.

They put me through hell over a $78 withdraw. After I have been fully verified not long ago.

They reject all withdraws and request documents that do not exist. THe support frustrates you and the finance department is totally ignorant.

$78. This is what they have done over such a small joke amount.

I do not trust casinos that start acting like this at all. I will NEVER play here again even if they  begged me. Well done you lost a player for life.

Hi JennJennca,

Please private message me your casino username and we're going to notify the casino rep. 

I'm new to online casinos. I deposited on King Billy casino. I'm from USA. When I went to withdraw it said I needed to live in Canada and have proof to be able to withdraw my winnings of $300. Is there any thing I can do about it now? Or just consider my deposit to them as a loss??? Please help! 

HI Rhonda meaney,

The USA should be restricted at King Billy casino. Please private message me your casino username and we'll notify the casino rep about your post. 

Dear representive of King Billy, 

unfortunaletly I made some bad experiences with your casino this morning. It is about your bonus rules and general terms what I need to mention it to avoid such things for the future and give your casino the chance of a statement in public. 
So, I made my second deposit this morning as part of my welcome bonus. Of course I read your bonus terms before because I wanted to play the slot "The Equalizer" by Red Tiger. So, it makes sense to read the bonus terms and check out if it is possible to play the games with bonus money or if it is on your list of blocked games during the wagering process. I was very pleased that I didn't find it's name on your list. You have to know that I really choose your casino for the deposit because the rtp of that slot is variable and on your site it has one of hte best. As this was the main reason why I choose your casino for my dceposit you can imagine how frustrating it is when you open the slot and receive the information that this slot is not available because I play with bonus money! 
I contacted your support team to find a solution for it. I don't know if it would be possible to unblock myself so I can play the slot for example. But it would have been fine for me to cancel the bonus or give me some freespins for excuse or just sign that your casinos feels sorry about the fact that this game doesn't show up anywhere in your terms. I think to find something would have been possible. Instead of this me was told that it is not in your responsability and that it might happen that some games are blocked from the vendor of the game and there is nothing the casino can do against it. I should be happy because there are still enough other slots I could play with an active bonus. I explained my reasons why I am not happy and asked for a solution before I post something in public. But still no sign of excuse or anything which goes into the direction to make me as a customer happy again. Like I said, any kind of solution from your site would have been okay for me. I just had a look in the chat transcript and the only "Sorry" is in the sentence that this is a rule from the vendor. 

So, if we as customers has to accept your terms, why are they not written in such a detailed way, that we have every information we need to decide if we can trust your casino or not. I know that this might be silly for a multimillion dollar casino, but still it is us the customers who make a casino big, right? So I can only advice you to play fair, transparent and have a look what your support tells your customer and how they handle complains. 

I don't expect anything than to have transparent terms . That is the minimum you should do  and it doesn't cost you any money. Even if it is true and you allow a vendor to change your terms than this has to be written clearly somewhere. If it would be me and I would violate against your terms I would be blaimed for it which would be okay. So please take your chance to explain why this rule seems not to be valid for you as a casino. 

Thanks for your attention and your time 
Andreas 

Hi Andreas Kröll,

Please private message me your casino username. The casino rep will be notified. 

Hi Andreas Kröll,

We received your account details and notified the casino rep. He will post a reply as soon as he can. 

Just a quick update from me because I want to be fair. Today I beated the casino, fullfilled all bonus requirements and startet the KYC process. Now I just had a look into my bank account and saw that the withdraw was allready there. I started the whole process about 3 hours ago. So for this I shout out  a big and respectfull thankyou. Can't remember that I hade a payout so fast including the whole kyc process. So it is just the problem of missing forbidden slots that are nor mentioned in the terms.

That's great news, Andreas Kröll. Glad it has been sorted out. 

Still need the information about my main topic and the forbidden slots which are not mentioned in the terms. But yes I agree, to receive a payment is always something good :-) 

The casino rep is on annual leave that's why they are slow in reply. However, he forwarded your complaint to their relevant department. We'll keep you posted. 

Registered for a long time, there were deposits. On February 27, I activated the bonus code "gift", received 25 spins, successfully wagered, at the time of the withdrawal there were about 40 euros. Chat is not available. When outputting, an error occurred and a request to contact support, which did not answer or say hello in any way. Continued the game, caught up to 150 and stopped. After many hours, they answered the mail that it turned out I was from a forbidden country, the account was blocked. I do not agree with these rules. At the time of registration, there were other rules and Russia was allowed, there were deposits, I did not receive confirmation of agreement with other rules. It turns out they just threw it, it was possible to freely deposit and play, but as it came to the payment, this is the situation right away. 

They ignore all requests from their platform, which resolves complaints on another forum with softswiss projects

Hi macur666,

Please private message me your casino username and we'll notify the rep to see what's going on? 

Russian Federation players were restricted over a year ago, please, stop using proxies, it won't help you to get through.

Your discontent won't have any affect to our current T&C.

Cheers.

You are supposed to read T&C carefully before confirming them while registration  and you didn't. 

All RU IP's are blocked at King Billy since Feb 2021, you violated our T&C by trying to use workarounds with proxy. You are blocked cause of T&C breach , and we are not supposed t chase you and explain anything.

This is the final explanation.

Cheers. 

It's a lie! There is no such information in your turms! In addition, you had to notify your clients from prohibited countries about the blocking of their accounts and block them. When banned countries appear, all casinos do this - they send notifications to customers that they are forbidden to play. You are not doing anything so that a person makes deposits and, when trying to withdraw funds, block his account and steal money. This is a fraud. I will continue to complain on all resources known to me until you pay the funds from my account.

Hi macur666, 

Do you have any pending withdrawal? As far as I understood from your previous posts you didn't. Please note that most of the casinos do not notify their players about the change of restricted countries. 

when I tried to create a request for payment, there was an error, then my account was blocked.

Good afternoon dear forum casino King billy does not withdraw money they have in the rules written 24 hours takes the withdrawal of money 48 hours have passed and still no money ,they break their own rules,all my documents have been checked and approved.

invite a casino representative to investigate

user name casino 

[email protected]

Hello fyrnetyra66, 

Glad you reached out to LCB forums for assistance. We will contact Casino Rep and see what the issue is. 

Hi macur666, 

Sorry for the late response, seems your message was forgotten about. We apologize deeply. Could you please private message me your casino username so we can contact casino rep and see what is wrong. Thanks. 

user name casino 

[email protected]

now my account is blocked ,let them provide proof,let them send the evidence to you and you look at it

Hello fyrnetyra66, 

We have contacted Casino Rep regarding your situation a few days ago, but we still haven't received a response. Keep posted on this forum thread for any potential updates. 

Hello fyrnetyra66, 

We received a response from Casino Rep, they are currently looking into your case and will get back with a response soon. Keep you posted. 

sorry, I didn't see that post either. I sent you my casino login. On another resource, they also replied that they would soon pay out the funds also in May within a few days. Since then, there has been no response from them.

Hi macur666, 

Thanks for the update regarding your situation and thanks for providing us your casino username via private message. We will contact Casino Rep and see what is going on. Keep posted on the forum thread for any potential updates. 

Hi macur666, 

Casino Rep has advised us that your issue has been resolved. Is this true? Please let us know. 

Hi,

On August 10, 2022 I made a deposit by Skrill at King Billy casino but my deposit has not been credited to my account, so far it is still in Pending status. this is not the first time that I make a deposit with Skrill, I have already made several deposits with this method of payment. I contacted LiveChat several times and always I receive the same answer: you have to wait.
it's weird, you can wait for a withdrawal not for a deposit, I've been playing online casinos for several years and this is the first time I've seen that it takes a few days for a deposit to be credited to the account.

Hi,

On August 10, 2022 I made a deposit by Skrill but my deposit is not credited to my account. so far my deposit is still in Pending status. I contacted Live Chat several times and I always get the same answer: you have to wait.

Hello maiwen63, 

Please provide us with your King Billy Casino username via private message. Once we get your information, we will escalate your withdrawal issue.

Username casino sent, thank you.

Hello maiwen63, 

We received your username for King Billy Casino and have contacted Casino Representative. Keep posted on this forum thread once we hear back. 

Problem solved, my deposit has been credited to my account. Thanks KingNemo.

Hi maiwen63, 

It is an honor to help our more senior members, and we are delighted you got your money.. Enjoy! 

Hi members, Be aware that I played king billy a couple years ago and they never wanted to pay me. I provided them with pictures and bank statements for income. and needed to make a picture with blinked eyes. I am Asian and heavenly offended by this racist remark I hope this will never happen to anyone. "roof of identity: selfie-photo with passport and note, the sign on the note should be "Hello King Billy + current date" and must be written in a linear or chequered paper, not the regular white paper, + by security department request we kindly ask you to provide the selfie picture with the document and blinked eye;" Blinked eye because I am Asian there laughing at me in the chat. I see there under new managed I hope they can review the case here. And I can get the money i am owed.

Why is king billy being claimed to be restricted for dutch players when this couldn't be further from the truth. I play there almost daily for the last 12 months and get bonuses and instant withdrawals fantastic live support probably the best in online casino land.

But I can't rate this casino cause it's restricted which it isn't.

The one based in Curaçao probably is. Not the one based in Malta.

I hope it gets corrected soon.

We will double-check the list of allowed/restricted countries and update accordingly. 

I register Kingbilly casino 6 years ago and after lost too much, i ask to closure my account. They promise do that and i forget whole casino, then next 6 years i open account maybe 100-200 casinos and closed all other too if feel unlucky. I keep play few casino where i feel better luck.

If i see new casino, i can try with few deposit. On this moment when i register or try to make first deposit, sometimes i get message at your acciunt is disabled. And thats fine, it one of casino i already try my luck and ask closure. Cannot remeber all +100 casinos i make closure.

Yesterday i deposit again on kingbilly casino and no problem with deposit, then i lost 12 deposit with horrible cold run. And later check i ask this closure about 5 years ago. Now support say they dont see my old account but i have all evidence on my email.

Is it possible to make some complain about casino who dont close my account and this let me play and lost casino who i want avoid?

Hello Jame,

Could you please send us your Casino Username via private message so we can investigate this matter with Casino Rep?

Thank you in advance.

Hello Jame,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

Hello Jame,

We will be closing this complaint due to inactivity of submitter.

good afternoon dear forum I have problems with the casino kingbilly. I'll start from the beginning ,after wagering the bonus I have a little more than 158 euros left on my balance but my country was blocked and now I can’t log into my account ,I wrote to the manager about my problem and asked him how I can now withdraw my money from my account but he never answered any of my letters.please help me solve my problem and return my money.

mail casino [email protected]

Hello maskoni88,

Sorry to hear that you are having an issue with this brand. May we ask which bonus is in question?

Thank you in advance.

Yes, sure 50 spins for registration with a maximum withdrawal of 160 euros

Hello maskoni88,

We have just researched and noticed that your country is a restricted for KingBilly Casino. Before deciding to try a new casino, every player is obliged to read the T&C and then only if they meet all the conditions and if they agree with everything, start playing. The casino has every right to cancel the winnings if the player has broken the rules. 

As you breached T&C we will consider this complaint as unfound and we will close this case.

Thank you for understanding.

I won money when was it possible for my country to register to play

I registered at the casino August 1, 2022 and I won back the bonus on the same day,I won money when my country could play with them and withdraw money, they banned my country in 2023