King Billy Casino Support and Complaints Thread

AreDoes my name appear on those accounts? Is my name on the deposits? What you keep hiding, all the evidence shows that these accounts belong to me, there were more players it was me, and I have the right to have and use as many accounts as I want, if they are in my name clearly! 

`are you on his side? HAHAHA WHERE ARE THE EVIDENCE? I posted them if you want to look ... what's suspicious that it took me 4 days? IF THEY SEND ME TO THE BANK, AND THEY TELL ME THIS FRIDAY EVENING, DO YOU THINK IT'S MOTHER'S BANK TO GO WHEN I WANT?
my evidence is clear. I AM NOT EDITED, I CONTAIN NAME, ACCOUNT, EVERYTHING

Do you think everyone is stupid, and will believe the lies, I put evidence, where is your evidence?

Hi DobreMadalina,

I removed the screenshots of the bank card, so please do not attach the documents with your personal details on the public forum. 

As you already stated in the emails you sent to the casino, you used your boyfriend's card for a deposit which is strictly forbidden. 

DOES MY NAME APPEAR THERE? I have the right to use more cards if they are in my name, right? if the bank legally allows me to use this account, what is wrong with you

Hr A Bojan, Mw M Dobre

NL************09 28

PLEASE PLEASE POST MY ACCOUNT EXTRACT, EVEN IF MY DATA IS VISIBLE, I WANT TO PROVE THAT I HAVE THE RIGHT TO USE THE CARD

PLEASE PLEASE POST MY ACCOUNT EXTRACT, EVEN IF MY DATA IS VISIBLE, I WANT TO PROVE THAT I HAVE THE RIGHT TO USE THE CARD

MY LOVE'S CARD, BUT MY NAME IS ON THAT CARD.THE ACCOUNT IS NOT VISIBLE, SO PLEASE DO NOT DELETE THE PICTURE

why does the casino denies towards LCB the existence of my account registered under email gai*************@gmail.com?

when i made my deposits you guys seem to acknowlege the account

Hello everybody! I go back to my case again. Today, one of the casinos returned money to all players who played wealth series slots. I understand that they did not find an error in the game. Please come back to reviewing my case. Or provide an official letter from the provider that the error was.

Hi gaius79,

The casino has just confirmed that 25 free spins have been issued to your account. 

on what game?

cause there s nothing in my account

As far as I can see 25 Casino Spins on either Gonzo’s Quest or Rook’s Revenge (depending on your location). 

excuse me i just received them..thank you 4 ur help melissa

You are very welcome. Enjoy and have fun! 

king billy casino refuses to pay me the correct amount of cashback for two weeks! 

Could you please private message me your casino username? We're going to notify the casino rep. 

Hi nirankalii,

We received your account details and notified the casino rep about your complaint. Please keep an eye on this topic. 

what account details did you recieve and my complaint is already being dealt with the pogg, and i already explained that you. i just wanted to report the latest issue about the latest casback last week that i didn't recieve. is that what your speaking about. 

Since you posted here and send me your casino username we notified the casino. If you don't want our help that's fine. No problem. However, we also need to hear the casino's side since you bring this to our attention.

Your Royal Highness Prince Niran,

We would kindly ask you to read (or read again, if you haven’t done so) the most recent email from our Senior VIP Manager Vita Vacaresco. The email was sent on Wednesday, December 02, 2020, 15:31.

In this email, it is clearly stated that your Highness is no longer eligible for any bonuses resulting from King Billy Casino promotions or loyalty programs, including the week of November 26 up to December 03.

Please also note that this is a final, not amendable decision, nor can it be discussed with the Casino Management.

We thank you,

The King Billy Team

yeah but i also had a email exchage with your vip vita and in it i said on nov 24,

dear vita,

I feel our relationship is sour between us should I still gamble with you guys, and deposit bc of the complaint I made to The Pogg and am I going to have anymore complications because I am not getting my comp points added to my account and feel if I deposit I will get more complications if I wanted to withdraw.

then she emailed me back on nov 26,:

Dear Niranjan,

Hello! How are you doing?

Niranjan, we do sincerely apologize for the inconvenience with the 'Points for Money' Bonus. The issue has been resolved and the points amount which was not credited to your account automatically has been added manually. In case we see that any error occurs from our side, we do always fix it and provide the player with compensation for the inconvenience. I hope you agree that it's a fair resolution.

Niranjan, I understand that your experience playing King Billy Casino was not very pleasant for the last three weeks. But we do really believe that we can fix it. Hope you will give King Billy Casino another chance

Niranjan, please, let me offer you $45 + 45 free spins on any VIP game as a loyalty bonus
The bonus will be added instantly by your request via live chat

Please, let me know if you have any questions or requests
Good luck and have fun ✊

Long Live Prince Niranjan
Long Live the King

then i got my paychek and deposited 850 dollars 3 days later, then when it was time for me to get a cashback you guys said management has made a decision to stop giving me bonus when i was supposed to get my cashback about a new term thats not on the agreement about damaging the casinobut also i have proof that i had cashed out 200 reedable comp points when i played that day from the money i deposited.

This casino has no respect for players as you can see above. What they did here was trick me into sending more money to them and then blocked me from recieving my bonus or cashback, because they were mad that i complained about them to the pogg!

Shows you the type of casino you will deal with, if you make a complaint thats valid! also have proof that they forged and edited the gaming logs that i requested for a dispute i had, i have proof of all that. It was sent to me by Max Pascal their tech rep! that's fraudulent!!

Vita my vip rep also sent me 5 diff. cashback schemes with different formulas within a month bc i was a newbie to casinos. Thats straight up fraudulent and she should be charged, she's a scam artist and preyed upon someone who didn't know anything about casinos, and probably didn't think that i would do research. Imagine how many other people, they/she have done this to!!

Since my complaint to the pogg they have changed their cashback scheme three times. If they didn't do anything wrong why did they change it? that's the question that needs answering!!

This casino is commmiting a lot of fraud and illegal activites and s******** people out of their money, don't deposit any money to this casino!! 

Hi nirankalii,

We kindly ask you to stop posting this kind of post on our forum, since you advised us that another platform is taking care of your complaint and you don't want us to deal with this. The casino rep answered here as well. Please refrain from posting offensive messages, be patient, and wait for other portal's feedback. 

Thank you for your understanding. 

no problem, i will wait on the poggs decision!

the pogg is consultng the malta gaming authority, and i'm assuming bc they informed king billy to pay me the $10,000 CAD they owe me for the cashback. Can you have Ruslan answer this question, they have disabled my account and have not answered any of my emails. 

Also he hasn't responded to the accusations that i have made about their casino!

Hi nirankalii,

Have you got the official statement regarding your case or the conclusion is based on your assumption? 

This is not something i'm assuming but why don't you ping Ruslan and have him answer this question!

This would also explain why he hasn't answered to the accusations that i have put against his casino!

You clearly stated that you don't want us to intervene until you get the official statement from another platform. Therefore, there is no need to contact him again unless you want us to take care of this complaint. 

The pogg is handling the complaint, but obviously theres a reason why they have gone to the malta gaming authority. 

I have already spoke with one of your chat reps and they have confirmed that i was right in the calculation of the formula for the cashback, i also have a screenshot of the chat.

the reason why i'm trying to get you involved here is because king billy is not responding to any of my emails about this investigation and hoping you could help mediate a convo in why they can't respond back to me via email or on here?

If this is out of your framework of duties i understand totally, but i have read on the poggs terms and conditions for complaints they only seek to go to mga when the casino does not want to pay after they have asked them to or that they are seeking sanctions to be placed on the casino.

So hope you can help get an answer from Ruslan, because if anything this looks bad on his casino, and the policies they administer there. Also thought you might want to ask him about these accusations since this is a public forum!

We will bring this to the casino rep's attention and see what he has to say about your comments. 

i have a question if a casino edits their gaming logs and commits fraud, by law are they required to refund all deposits back to the customer??

Hi nirankalii,

They can't refund the deposits that you already played. Casinos usually refund the last deposit but it's not the case with every casino. 

Could you please explain what do you mean by changing gaming logs? Casinos have a right to change their T&C and players do need to check them regularly in case of any changes. Unfortunately, most brands do not notify players of those changes. 

the gaming logs are stored and provided by sofswiss the service provider. The gaming logs consist of all the bets i have placed and amounts i have won, it has nothing to do with the terms and conditions. originally when i was trying to calculate the cashback they deleted all of the gaming logs in my account profile, then they sent be two betting logs that were edited out. The malta gaming authority says in the gaming act that king billy is not allowed to edit those logs, and are supposed to be provided in the original format. Which they weren't and that is forging documents and cosidered fraud. Since they did this shouldn't i be able to get all of the deposits from the casino back?

i found a picture i saved from casinomeister PAB manager when i showed him the forged documents this was his reply! This should show you what type of casino this is and how the PAB manager Maxd felt about the fraud King Billy did!!

Hi nirankalii, 

Please don't share screenshots from other forums here. Thanks.

Since i couldn't post the pic i will just quote the conversation.

I asked Maxd from casinomeister when i showed him the forged betting logs "if this was normal?"

Maxd replied "normal, is relative. This is a Direx NV casino, yes? The bull**** can get pretty deep when dealing with them"

As far as I know, you are blocked from this site. Can you please tell me if you get any reply from MGA? 

I made sure i screenshot that picture as soon as the PAB manager Maxd sent it so i would have proof, and good thing i did that. Now based on his response that should proove the chaos within the ranks of that forum. 

yea i got kicked off the site bc i was fighting back against all the trolls who thought i was wrong but everystep of the way i prooved them that i was right!!! 

Last time i checked Ruslan is not even responding to complaints on his own king billy casino forum. 

No i have't got a response back from the pogg, but looks like king billy hasn't responded back to my accusations that they comitted fraud here, and their silence speaks VOLUMES!!!!!!

Hello dear forum I have problems with the casino KingBilly .I'll start from the beginning I contacted the chat to clarify the information about withdrawal to bitcoin the operator assured me that this is not a problem two hours later I decided to withdraw money and when i went to my profile I did not see this method for withdrawing money although the operator assured me that they have the ability to withdraw money to bitcoin I went to the chat again and then it began they write to me that these are two different casinos and they have two licenses they say casinos are very similar but the less they are different This is the first time I've heard such nonsense.Please invite a casino representative to resolve my issue let them think how can I withdraw money to bitcoin

mail casino [email protected]

user name Pastor8

Hello paster8,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello paster8,

We've received a reply from the Casino Representative. Here's what he says:

"The player contacted Live chat using Kingbilly.com (MGA). There is no BTC on MGA. We do not see chats from Curacao License.
In order to get a reply regarding Curacao - he had to contact the Support of Kingbillycasino.com."

Can you please try to contact their support as they've suggested?

dear casino representative your operator offered me to withdraw money through skrill or neteler these methods are blocked for me I can only withdraw money to Yandex money qiwi or bitcoin

suggest an alternative

Hello paster8,

We've notified the Casino Representative. Keep you posted.

Hello paster8,

Here's what the Casino Representative says:

"The available withdrawal options for Belarus players are Bank Transfer, Bitcoin and MiFinity.

The player never deposited, so for now he has only 3 options to withdraw. If he wants to use different options that are darkened on the screen, he needs to make a deposit to activate the payment systems. 

Please see the screenshot below."

Dear Representative I have no withdrawal to bitcoin (see the photo),withdraw manually to bitcoin,send me instructions by mail i will send you my bitcoin address and let's close this topic a lot of time has passed and we are marking time

I'm waiting for a letter from you

Hello paster8,

We've sent an email to the Casino Representative. Keep you posted.

Nice casino and i have help me beceause is my first enter for the lcb

Think you

Hello paster8,

The Casino Representative says you should contact their Live Chat for such requests since he is not sure what are the steps of manual withdrawal via BTC.