Kats and New FunClub Support and Complaints thread

What about the rest of us, myself included?

How bout my month long cash out, casino rep? I've sent my crypto address to the "office manager" damn near every day! 
 

Still waiting on clarification on how it was sent to an invalid address. Lord knows that seems "odd". 

Hello David C, chefmnpatg, and Brad Shushman,

We've asked the casino reps for updates regarding your cases.

Hi @chefmnpatg
 

The payout team tried transferring the funds to your bitcoin wallet but it didn't go through as the wallet address was invalid or incorrect.
Please share the correct wallet address so that the payout request can be completed.

Hello David C,

The payout request is expected to be completed in 3-5 business days.

Hi Brad Shushman,

The payout request is expected to be completed in 3-5 business days.

do this via email?

okay I resent it to the office manager's desk. I did not have that email address and my safe sender list apparently, so it did go to my spam box but I was notified November 4th of the issue with the transaction. I assume it was because I created that address back in June to receive this transaction so they may have expired it or what have you so let's try it again thank you I appreciate it

I was told by chat agent to expect it before the week is up. Only have one more day! Let's see if I finally get paid! 

What a crazy surprise, but I actually got paid an hour ago!! Thanks lcb!!

Now if you excuse me, I'm going to close my account on Kats. Thanks again to this site for helping me out! 

We are so thrilled to hear this news, David C! You are most welcome! 

We will now mark your case as RESOLVED.

Hello chefmnpatg, and Brad Shushman,

We've contacted the casino rep and asked for updates. Have you heard back from them in the meantime?

Thank you.

Dear Xocapumpkin,

Could you please confirm if you've received your funds?

Thank you.

Hi,

The payout request for Brad Shushman has been completed. The payment hash for the same has been shared with the player over email.

Hi  chefmnpatg,

Thanks for sharing the correct address, I appreciate it.
Let me check with the payout team and get back to you.

Hi  chefmnpatg,

As per the update from the payout team, your payout is expected to be completed in 48-72 business hours.
 

Hi  chefmnpatg,

Your payout request has been completed and the payment hash for the same has been shared with you over email.

Hello Xocapumpkin,

Since we haven't heard back from you yet we have a confirmation from the casino rep that you received your withdrawal, we will mark your case as RESOLVED.

Hello wilkersont9,

Since we haven't heard back from you, we will mark this as CLOSED.

Hello chefmnpatg, and Brad Shushman,

Could you please confirm this info for us? 

Thank you.