Kats and New FunClub Support and Complaints thread

Thanks again!

Hello Xocapumpkin,

Have you received your funds? Thank you.

Dear David C,

We contacted the casino rep and asked for an update regarding your case. Thank you.

Thanks! Haven't received anything from Kats yet. I'll follow up when I finally do. 

well I received an email saying my payout request has been approved, and it stated I will receive another email when payments is sent. never seen this one before so definitely definitely looks like progress. I will update for sure when payment is made or if the deadline of five business days passes without payment. 

I still have not received my payout, now it's 2 months that I'm waiting. I tried contacting Kats a few more times but the only answer I get is , " wait awhile longer, you'll get it.". Nope no sign of the payout. Thanks again for your help.

Damon I got burnt out on this after u sent this last email only to find out that it was bogus. I never got an email confirmation from u or anyone else. This was the last email I got. Telling me my withdrawal was denied. 2 weeks after telling me it was being sent.  

this Casino Is Bo Gd ...... There's no way LCB gets behind this one...... I play slots .iv caffecasino ignition & bovada

Please keep us updated on the progress, chefmnpatg. Fingers crossed!

Dear Xocapumpkin,

We understand how frustrating this might be. Please be advised that, due to the weekend, there may be delays in processing your withdrawal. Allowing an additional day would be advisable, after which we will reach out to the casino rep to request an update.

Thank you.

Dear Crazyej,

We contacted the casino rep to check what has happened with your withdrawal. Keep an eye on this thread for updates.

Thank you.

Hi,

As I checked, your payout request was completed on 7/23/2024 and the payment hash for the same was emailed to you.
 

Dear David C,

We received feedback from the casino rep that the wallet address you provided is invalid, and that a payout was attempted but was unsuccessful. Could you please double-check the information you provided and consider reaching out to the casino's support team regarding this?

Thank you.

Impossible. I've shared it with them over a dozen times. No way that is truthful what they said. 

I just verified the wallet address I sent to their "office manager" and its correct. I've received Bitcoin tons of times at this address. Yet now it is invalid??? 

Dear David C,

So you haven’t received any email or notification indicating that your wallet address is invalid? We will contact the casino rep again and check about this.

Thank you for your patience.

Still nothing. They keep telling me to wait for an update but nothing ever comes across. It's so strange and quite annoying. 

Hello David C,

As per the payout team they tried making the payment but it couldn't get transferred due to invlid wallet address.
I would appreciate it if you could please check it once again and share it over at [email protected]

Sounds good. But expect to see the exact same wallet address emailed you guys. If there was a mistake, it's on your end and not mine. I verified my email was correct. 

I still have not received the payout.

Thanks! I keep being told by Chat not to worry I'll get it but they can't say when. I should have done bitcoin

I'm still waiting for the payout

What way did you do for payout? Why wouldn't you always do crypto? 

Hello chefmnpatg,

Any updates regarding your withdrawal?

Thank you.

I haven't seen anything yet 

I keep asking chat every day about mine. Still no update other than to wait. Which I've been doing for almost 3 weeks. Sent my crypto address probably 15 times now. 

yeah according to the email I received I should have had it in my account on Thursday, any suggestions on my next step as I don't have it yet? 

Hello David C and chefmnpatg,

We have contacted the casino rep and asked for an update regarding your cases.

Thank you for your patience.

Dear Xocapumpkin,

Any updates on your withdrawal?

Thank you.

Hello.

I have the same problem that others had with not receiving my withdrawal from Kats Casino.  Username is b***

I made a deposit on September 10th at 1245pm and withdrawal request that night around 6pm, which was approved for $418. (screenshot attached)

I received an email "regarding my withdrawal request" to complete my KYC verification process.  No problem-I did that, submitting the docs required and as directed on September 11th at 750am.  No response back confirming receipt. I waited a few days to the 13th a emailed asking for update-no answer.  I live chatted MULTIPLE times, only to be told different excuses each time  such as "contact my VIP host after 230pm", or "there is a backlog", or "they are working on it-please give it some time", or "please give it a few more days" etc. etc. etc.

I have done LITERALLY ALL OF THESE, but get nowhere.

On September 19th, I was told to send my payout mode details to the "[email protected]" email.  So I did that...and have done that 5 times since then.  Still no answer or response.  So I resent those details on 9/24 to the officemanager email as well as banking@ katscasino.  No response.

I tried AGAIN on 9/28 at 2pm emailing the screenshot I attached here, to [email protected], [email protected], [email protected], [email protected], and [email protected].  I DID receive a marketing email from my "VIP Host" 'Peter Woods' 2 hours later about "unlimited Cashout at KATS Casino with a deposit code to use, with the first line of the email "Thanks for being such a fantastic player with us".  So I replied asking to read the email I sent him two hours earlier.  His response was:

"Dear Bradley,
Your documentation is already completed.
Our payout team is working on your withdrawal.
It might take a few more days.
We would request you to wait.
Your patience and cooperation is highly appreciated.
Thanks & Regards,
Peter

I waited until 10/03 and didn't hear so I replied to that VIP Host.  No response.  Tried again the next day on 10/4 and again on 10/8, and again on 10/12...nothing.  This went on via email and live chat all throughout October and to present day.

On 10/25 I received an email from Kats customer support:

"Our payout team is working on your concern. Kindly allow us some time on this. You will receive further update soon.
Please do connect with us over the chat or call services and the needful assistance will be delivered.
Regards,
Casino Support."

After my reply that I said I was not going to wait, they replied back  with this: 

"Hi Bradley,

We hope you are doing well.

We understand that it's been more than a month. Please accept our sincere apologies for inconvenience experienced during this period. Customer's satisfaction is our top priority so being honest regarding this we wants to let you know that recently our systems have been hit by a glitch which halted our operations temporarily. However, as stated earlier the payout team is picking up the pace again and clearing out the back loads slowly. Soon you will be shared the necessary details for the withdrawal.

It is unfortunate that we are unable to give you a time frame. Please don't worry it'll get cleared shortly ! Your patience during this time is greatly appreciated.

I could keep going on and on but this is what I have dealt with since September 10th.  If there is anything else I can provide to get this resolved and paid out, please let me know.  I can forward the emails sent and what few responses I have received.

hunker down, I've been working on this since June 5th. lcb's been great in helping me make progress. fingers crossed we make it happen this week. that said, I've had that thought about several different weeks with these guys so we'll see. from what it looks like if you keep at it, eventually, it'll come through, but I'll believe it when I see it. I'm pulling for you, we're All in this together. keep your stick on the ice

Still no funds, I'm still awaiting my payout.

What a great description of how Kats Casino works! Haha. Wait and wait. I keep asking chat support why does it say all over their site "guaranteed 72 hour payout"?? And I guess it's more of a guide than a rule. Hahaha. I can't wait to get my funds and immediately close my account on Kats. 

I also have gotten no funds sent. But don't worry, every single day I chat with them I'm asked to come back after 3pm. 
Come back, and asked to wait and told how sorry they are about the inconvenience. It's so dumb. 

Dear Brad Shushman,

Sorry to hear that, we understand how frustrating it must be. We will contact the casino rep regarding this matter. Please keep an eye on this thread for further updates.

Thank you.

Thank you.

Still waiting on an update for my open cash out. 

Hello David C, chefmnpatg and Xocapumpkin,

We've contacted the casino rep again and asked for an update. 

Thank you for your patience.

Thanks for letting me know! 

replying publicly to casino representative who posted the follow-up to the payment approval email I received  October 30th here. I've checked in by private email a couple days ago. also I inquired with the LCB rep in this forum, who you can see there also inquired about the status of the payment which received final approval and was expected n 3 to 5 business days. since we are now marking 13 days since then, I have to ask if there's any other action required on my part.  upon checking it in the cashier via the kats website if the status shows as such: 

598143 Authorized 70.00 USD BTC Manual 10/31/2024

2:03:48 PM

 Player wagered on Welcome-chip, approved US$100 via BTC with a payout fee of US$30. KYC is up-to-date. Payout awaited. Email sent to the registered email address on casino account.

.. just to recap I initiated this withdrawal on June 6th 2024, received kyc approval on June 14th, and payment approval on June 17th. battlled  unsuccessfully for a final transfer of funds from that date until September 6th were upon advisement of support staff (via 2-hour telephone call the first hour and 45 minutes of which we're mainly me asking the same question every different way I possibly could and getting the answer of wait for the email from banking to reply to your exclamation blah blah blah blah blah, had a brief aside where I shared my recipe for chicken mole in Chipotle chocolate adobo, ) I canceled the withdrawal request and reinitiated it and started applying pressure via this fourm to finish the 100 USD withdrawal plus the $30 processing fee for a total of a $70 payment. 

for the record:

100usd in BTC = ON

6/22/2024 0.0000015678 (expected payment date after initial approval}

0.000001836 on 7/6/24{one month after initial request)

0.000001889 on 8/6

0.000001732 on 9/6(date of resubmission of W)D Request)

0.000001486 on 10/31 (date of final approval of the most recent round of requests)

0.000001321 11/7 (latest date of expected payment as stated by casino representative on 10/30 in this form) 

and at this moment 100 USD in BTC is valued at....drum roll please.......

0.00000113781

so if this payment does ever come through, what $100 will I be paid?  the July  7 version? or the 40% lower version of today6 payment?

good thing that 30% transaction payment I am paying on it already helps to expedite the service along otherwise I might be sitting here another 6 months by which time I may lose who knows how much in value, say nothing of staking rewards and stuff I could have earned with that capital that you are earning instead Kats, converted back to Fiat here for the sake of our calculation, to do in payment here is starting to creep on costing me nearly 1,000 USD if properly staked, and right now at least$60 just by being in Fiat during that time. 

I know the one thing about ifs and buts being candies and nuts... but in that thing right now for me it ends with Kats would be the Grinch who stole Christmas. 

any guesses forum? if I do get paid by them which version of 100 USD will it be based on? my fingers are crossed for the version where the payments based on the approval date of the payout, June 17th, but if I were a gambling Man.... I would lay the betting line more towards the 5th of ♾️!!!!

shout out Johanna V. for your continued help on LCB here thank you thank you thank you. 

Frustratedly Yours

Chefmnpatg🙄

aren't all of you just thrilled that I only gave the cliff notes? I plan to get rich off the movie rights to this drama.

Damn that's funny and so true!!! Ain't no Bitcoin coming our way! 😂😂

I've been waiting on my withdrawal for a while and it's only $70 USD cashed out with Bitcoin... I'm mad😡!  With all these complaints, my uncle is an attorney, it will be taken care of if something doesn't happen quick!

Hello wilkersont9,

First of all, welcome to LCB. 

Could you please provide us with more information so we can be able to assist you:

• Is your account verified?
• Is this your first withdrawal from New Fun Club Casino?
• When exactly did you submit the withdrawal request?

Thank you for your cooperation.

Hello David C, chefmnpatg, Xocapumpkin and Brad Shushman,

We've reached out to the casino rep again and asked for updates.

Thank you for your patience.

Thanks, it's so amazing they keep telling me to wait and wait. Doesn't make any sense. 

no updates here. the last news I had was my payment is expected in 3 to 5 business days. that came on 10-31-24. did they mean weeks not days?

Hello David C, chefmnpatg, Xocapumpkin and Brad Shushman,

We received feedback that the casino rep is currently on vacation. I understand how frustrating this must be since it’s been going on for a while, but could we kindly ask for a bit more patience?

Thank you for your understanding.

Hello wilkersont9,

Do you still need assistance?

Thank you.

I hope it's not this kind of vacation Forrest gump's dad went on.