Kats and New FunClub Support and Complaints thread

Thanks again!

Hello Xocapumpkin,

Have you received your funds? Thank you.

Dear David C,

We contacted the casino rep and asked for an update regarding your case. Thank you.

Thanks! Haven't received anything from Kats yet. I'll follow up when I finally do. 

well I received an email saying my payout request has been approved, and it stated I will receive another email when payments is sent. never seen this one before so definitely definitely looks like progress. I will update for sure when payment is made or if the deadline of five business days passes without payment. 

I still have not received my payout, now it's 2 months that I'm waiting. I tried contacting Kats a few more times but the only answer I get is , " wait awhile longer, you'll get it.". Nope no sign of the payout. Thanks again for your help.

Damon I got burnt out on this after u sent this last email only to find out that it was bogus. I never got an email confirmation from u or anyone else. This was the last email I got. Telling me my withdrawal was denied. 2 weeks after telling me it was being sent.  

this Casino Is Bo Gd ...... There's no way LCB gets behind this one...... I play slots .iv caffecasino ignition & bovada

Please keep us updated on the progress, chefmnpatg. Fingers crossed!

Dear Xocapumpkin,

We understand how frustrating this might be. Please be advised that, due to the weekend, there may be delays in processing your withdrawal. Allowing an additional day would be advisable, after which we will reach out to the casino rep to request an update.

Thank you.

Dear Crazyej,

We contacted the casino rep to check what has happened with your withdrawal. Keep an eye on this thread for updates.

Thank you.

Hi,

As I checked, your payout request was completed on 7/23/2024 and the payment hash for the same was emailed to you.
 

Dear David C,

We received feedback from the casino rep that the wallet address you provided is invalid, and that a payout was attempted but was unsuccessful. Could you please double-check the information you provided and consider reaching out to the casino's support team regarding this?

Thank you.

Impossible. I've shared it with them over a dozen times. No way that is truthful what they said. 

I just verified the wallet address I sent to their "office manager" and its correct. I've received Bitcoin tons of times at this address. Yet now it is invalid??? 

Dear David C,

So you haven’t received any email or notification indicating that your wallet address is invalid? We will contact the casino rep again and check about this.

Thank you for your patience.

Still nothing. They keep telling me to wait for an update but nothing ever comes across. It's so strange and quite annoying. 

Hello David C,

As per the payout team they tried making the payment but it couldn't get transferred due to invlid wallet address.
I would appreciate it if you could please check it once again and share it over at [email protected]

Sounds good. But expect to see the exact same wallet address emailed you guys. If there was a mistake, it's on your end and not mine. I verified my email was correct. 

I still have not received the payout.

Thanks! I keep being told by Chat not to worry I'll get it but they can't say when. I should have done bitcoin

I'm still waiting for the payout