Kats and New FunClub Support and Complaints thread

Hello Casinosteve, Xocapumpkin, Pizzapapi, and chefmnpatg,

We've contacted the casino rep and asked for updates regarding your cases.

Thank you for your patience.

Hello Kindaluckygirl,

Thank you for providing your casino username. We've forwarded them to the casino rep. Please keep an eye on this thread for further updates.

Hi Xocapumpkin,

As I checked, you requested the payout using cheque, which takes a bit more time than bitcoin or wire transfer withdrawals.
I am waiting for the payout team to update me regarding the exact timeframe by which you should be receiving the cheque for your payout.

Hi Pizzapapi,

As per the update from the payout team, you should be receiving the payout within 3-5 business days.

Hello chefmnpatg,

Please PM me the email address you used to register at the casino so we can forward the info to the casino rep and assist you further.

Thank you.

Hello Kindaluckygirl,

As I checked, your documents have been successfully verified.
Could you please confirm if you've received an email from the payout team regarding the confirmation for payout mode details?
 

Hi Casinosteve,

As per the update from the payout team, your payout request is expected to be completed in 7-10 business days.

that's w also am I stupid or something I can't seem to figure out where to PM myhat I'm looking for since June 6th... 

Hi Pizzapapi,

Your payout request has been completed successfully. Please check your inbox, the payout team must've shared the payment hash with you. In case you didn't receive it, please connect with Casino support.

I'm happy to say I finally received my payment in my BTC wallet. Thank you LCB for making this happen. 

Thank you so much!

You are most welcome, Pizzapapi! Glad we could help. 

We will now mark your case as RESOLVED.

Hello, just a quick update. A couple of days ago I received an email from new fun club stating that I should get in contact with my casino host who would be  The person to help me with the situation. I did write back to them to let them know I've spoken to my Casino host multiple times who always puts me off and tells me he hast to get back to me, but then I have to call him back. So I went today to the site in order to check in and lo and behold. I do not have access any longer to the site I've been temporarily locked  out supposedly because of too many attempts to login. I have tried to reset my password multiple times and it does not seem to work. This, I believe it's just another one of their tactics to delay having to be responsible.

Thank you. We'll see what happens. As of today, I'm unable to log into my account. Supposedly because of too many attempts to login which is not true. I did attempt to reset my password multiple times and that does not work either.

Hello Xocapumpkin,

Any updates on your withdrawal?

Dear Casinosteve,

We'll contact the casino rep and check your account. Do you have any updates regarding your withdrawal?

Thank you.

Feel free to check on mine I haven't heard from Kats support or total gaming in reply to my emails I sent when we started the thread here. Should I reach out to them again from my email as well?

Hello chefmnpatg,

We did ask for an update regarding your case and got the feedback that they are still looking into your case. As soon as we hear from them we will update you.

Thank you for your patience.

Hello Kindaluckygirl,

Could you please update us if you've received and email from the casino's payment team?

Thank you.

Hello Xocapumpkin and Casinosteve,

Any updates on your cases?

Thank you.

I don't understand what there is to look into LOL. I mean it's only been 5 months since I first requested the payout. Any guesses on what the holdup may be and I can possibly expedite this process besides depositing with them which I refuse to do at this point?

Since we haven't heard back from you, yet we have a response from the casino rep that your account has been verified, we will mark this case as RESOLVED.

Hello, just providing you an update regarding New Fun Club casino. Since you contacted the Casino, I've received one email suggesting that I need to contact the Casino get a hold of my account representative as he is the only person who could help me resolve this issue of getting my withdrawal paid. I think as I had shared I have spoken to my account executive many times probably a dozen to 15 times anyway and nothing is getting done. When I have called in the last few days, I can't seem to get a hold of him and my guess is they're just gonna keep ignoring me until I go away   Casino Steve 

Dear Casinosteve,

We have received information from the casino rep that your payout should be completed by the end of the week. Please keep us updated.

Hello Xocapumpkin,

We've received an update from the casino rep that your payout has been completed. Could you please confirm that?

Thank you.

Hi chefmnpatg,

Please let me know if you've shared the payout mode details with the payout team?
 

Hello Xocapumpkin,

Since we haven't heard back from you, yet we have a response from the casino rep that your payout has been completed, we will mark this case as RESOLVED.

Hello my apologies it seems like there would've been some type of an update from me since October 4. Anyway, as an update, I'm still not able to get any resolution from new Fun club. I have called have chatted with their online support and continue to get pushed off to my account manager, who never seems to be available.

Still waiting on my withdrawl from Kats also. It's been 2 weeks and they verified it's approved and they have verified all my documentation. But no Bitcoin. It was like $750 or so. 
 

username: W***

Hello chefmnpatg,

Have you shared the requested details with the casino's payout team?

Thank you.

Dear Casinosteve,

According to the previous response from the casino rep, your payout should be completed by the end of this week. If that doesn’t happen, please let us know so we can reach out to the casino rep again about the matter.

Hello David C,

Thank you for sharing your casino credentials. We will contact the casino rep and let you know as soon as we receive their response.

Sorry! I'm still awaiting my payout.... I had to get a surgery so that's why I have not answered. I was told the bank wire was done on 10/15/24 but I still have not received any money.... when I asked about it they told me don't worry it will be there but it's not as of yet and it's 11 days since the 15th. I appreciate all your help , you guys are awesome.

yes I did this via replying to the email as directed with my crypto withdrawal address

the officemanager at totalgaming dot biz  address is the one I was directed to share the payout mode details with. that's correct right? there wasn't anyone else I was supposed to update with? I believe I carbon copied Katz {the address the email originated from) when I did this as well

Hello Xocapumpkin, chefmnpatg, David C,

We contacted the casino rep and asked for an update regarding your cases.

Dear Casinosteve,

Have you received your withdrawal?

Thank you.

thank you. much appreciated

Hi,

The payout request for Casinosteve has been completed and the hash ID has been shared with the player over email.

go Steve go!

Hi Xocapumpkin,

As I checked, your payout was completed on 10th of October itself and the transaction ID has been shared with you as well over the email. In case, you require the transaction ID again, please connect with support and they'll share it with you.

Thank you

ths last time I asked chat about my payout they said just keep waiting you'll get it don't worry, since it's been awhile that I'm waiting, that answer did not sit well with me..... my payout says it's supposed to be a bank wire so it should be in my account by now but it's not

Thanks again for all your help! It's greatly appreciated!

Glad to hear that! We will mark this complaint as RESOLVED.

any updates on my situation available? I'm wondering if I need to resubmit any of the withdrawal info again, drop about my thousandth email to support or follow their advice to sit tight and wait for the withdrawal team to reply by email within a few days which has again turned into 3 weeks without so much as a promotional mass emai. or is the time to just give up the ghost, as iI will hit the 6 month mark on trying to make this withdrawal happen this week. suggestions? advice? Excedrin? also what are these guys doing that they aren't just blacklisted on every single  review site? sounds like possible worthy mission for the next 6 months as not too Keen to admit defeat very often. 

Hello chefmnpatg,

We contacted the casino rep and referred them to your post. Keep you updated.

Thank you for your patience.

Still waiting on my cash out. Chat keeps saying to wait for an update, but nothing has come. Just waiting and waiting. 

Hunker down, it's going to be a while. so far I've been waiting approximately 0.73% of my estimated average life span to pay them a $30 withdrawal fee for such a service and yet 70 bucks. and I smoke cigarettes so that percentage is actually probably higher. good luck enjoy.

Thx. It just blows my mind how so many casinos just drag their feet to pay out players. It's insane, although I guess I shouldn't be surprised. 
 

after I finally got my last cash out at Posh casino, I immediately closed my account. I'll be doing the same at Kats. They just take too long even though the whole "72 hour guaranteed crypto payout" is plastered all over their site. 

Thank you!

Hello chefmnpatg,

The payout is expected to be completed in 3-5 business days.

🤞🏻. well that sounds like progress but I have heard such things before.. thank you for your attention to the matter.