JuicyStakes.eu Support and Complaints Thread

My account name is damac33 and a whole different person has a username of TheDon50. Neither accounts are together nor do I have another account on any website ever before.

Hi damac33,

We will reach out to Casino Representative to find out what is happening with your account. Once we get some proper information we will get back to you. Please keep posted.

Hello  damac33,

Casino Rep got back to us and clarified this case at all. Since you were breaching T&C in many cases, especially having a multiple accounts, which  is strictly forbidden to have more than one active account at any one time, so we are forced to close this complaint and mark it as Resolved. Responsibility of every player is to read and follow T&C before start playing. 

I didn't have multiple accounts. I've only had one account online ever. Take a look for yourself. Richard McKenna. I didn't breach any terms and conditions. 

I have contacted the casino multiple times to figure out why my account didn't pass security checks and even asked for a resolution and all they say is your account is closed and will remain closed. I'm willing to work with them, but they won't work with me. 

Hi damac33,

Casino Rep clearly clarified your status, so unfortunately we are not able to help as we received all the proper information from the Casino regarding your complaint. 

We will consider this case as RESOLVED.

Beware of this poker/casino site! They will lie and steal from you. I had over $21,540.89 in my account and went to cashout and they asked me for my drivers license and utility bill and I sent that in a day later they closed my account and support says you cannot hold an account with us and will not be able to get your funds. This happened May of 2020 and I cannot find anyone or any site to help me out. This has been a nightmare and don't use this site. Is there anyone I can contact?Beware of this poker/casino site! They will lie and steal from you. I had over $21,540.89 in my account and went to cashout and they asked me for my drivers license and utility bill and I sent that in a day later they closed my account and support says you cannot hold an account with us and will not be able to get your funds. This happened May of 2020 and I cannot find anyone or any site to help me out. This has been a nightmare and don't use this site. Is there anyone I can contact?Beware of this poker/casino site! They will lie and steal from you. I had over $21,540.89 in my account and went to cashout and they asked me for my drivers license and utility bill and I sent that in a day later they closed my account and support says you cannot hold an account with us and will not be able to get your funds. This happened May of 2020 and I cannot find anyone or any site to help me out. This has been a nightmare and don't use this site. Is there anyone I can contact?Beware of this poker/casino site! They will lie and steal from you. I had over $21,540.89 in my account and went to cashout and they asked me for my drivers license and utility bill and I sent that in a day later they closed my account and support says you cannot hold an account with us and will not be able to get your funds. This happened May of 2020 and I cannot find anyone or any site to help me out. This has been a nightmare and don't use this site. Is there anyone I can contact?

Hello damac33,

We consider this complaint resolved because the casino has already clarified this case and their word is final, so please do not submit the same complaint multiple times after it has been resolved.

Thanks for understanding.

Can you show me this clarification? I can show you documents that this is my only account ever. 

Hello damac33,

As you can see, MelissaN had insight into the appeal 3 years ago, and the evidence was shown to her, so after reviewing the documents, a decision was made to close the complaint.

There is nothing that can be done, and we will mark it as Resolved.

Can you please provide me the information that I had one or more active account on an IP address? Can you please provide me where they refunded my money? Can you please tell me why they say they have a gaming license with the Sites are internet gaming sites and operate under a gaming license granted by the Government of Curaçao? I can show you proof on all these questions. 

Richard McKenna

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To:

• [email protected]

Mon 5/11/2020 1:04 AM

This is kind of disturbing email that I got from the gaming commission. They said you guys aren't licensed? Honestly, I just want my $22,540.89.

Dear Sir,

We do not license or have anything to do with the above mentioned website. Any site that is licensed out of Curacao will be from 4 different Master License holders. The site will display the seal of the Master License holder that they are operating under which will have a link to their site. We checked the above URL to find that they do not have a seal or mention their license number in their Terms and Conditions. Which is a requirement of the license. We assume the this may be a rogue site that is not properly licensed.

Regards,

Complaints Department

Gaming-Curacao.com

[email protected]

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To:

• You

Cc:

• CEG Compliance

Wed 11/11/2020 6:07 AM

Dear Sir,

Thank you for contacting Curaçao eGaming.

PLEASE STOP EMAILING US. This brand is NOT licensed by Curaçao eGaming.

We have on several occasion already informed you that Curaçao eGaming has no connection with that site and therefore 

any references made to Curaçao eGaming as one of the Master License holders

are false and misleading.

Best Regards,

Curaçao eGaming 

This end user agreement is a legal agreement between You ("You") and Juicy Stakes. The software (the "Software") and the gaming, wagering, sports betting, and/or casino services (the "Services") provided on  and, or any other Juicy Stakes branded site, (collectively, the “Sites”), on which You access COMPANY’s Services, are being are provided to You by COMPANY on an "AS IS" basis, for Your personal use only. The Sites are internet gaming sites and operate under a gaming license granted by the Government of Curaçao.

REGISTRATION: To use Services, You must first open an account (Your “Account”) by entering a unique and valid e-mail address and associated password. To deposit funds to Your Account, You must enter Your first and last name, address and telephone number. You agree to provide only true and current information and You further agree to update this information as necessary to keep it true and up-to-date. You also agree to allow the Software to take a digital fingerprint of Your computer for security reasons. The fingerprint is comprised of a set of numbers including IP addresses which are stored along with Your Account information. When opening a play money Account, You will be able to access play money games and play money tournaments. With a real money Account, You can access real money games and real money tournaments. It is strictly forbidden to have more than one active Account at any one time. Failure to establish individuality of an active account will result in closure of the account. COMPANY reserves the right to suspend, modify, remove and/or add any Game in its sole discretion with immediate effect and without notice and COMPANY will not be liable for any such action

Hello damac33,

You received an answer almost 3 years ago, our colleague MelissaN had insight into your multiple accounts. In addition, the deposits are even returned to you. Casino closed this case a long time ago and so did we. There is no need for further discussion, we have closed the complaint. We can't help you. Any future posts you make on this topic will be deleted.

Thank you for your cooperation.

damac33,

You have been banned until further notice for insulting me via private message. Your complaint has been resolved and closed. You may or may not like the final outcome, but your presence here is no longer welcome.

Hello, I'm Richard's wife Marcia. I know that he only held one account since it was his only account. I'm 65, I have stage 4 metastatic breast cancer. He opened an account with Juicystakes Casino/Poker and won a bunch of money in 10 days and then went to cashout and all of sudden he doesn't pass security filters. Even know he passed everything to get an account and no they never ever sent any money back or anything. Here's the rest of this.

Continuing 

Continuing 

Not sure what more he could do to prove who he is and his only account evet was on Juicystakes. 

Hello marciamckenna,

We have to inform you that it is a violation of T&C in most Casinos if you have a duplicate account, and unfortunately there is not much that can be done or helped.We may contact them to double check, so we will let you know when we get feedback.

Could you please send us your Casino Username via private message so we can reach out to Casino Rep?

Thank you.

Hello marciamckenna,

Thank you for sharing your account details. We will reach out to Casino Rep in order to check your account status. 

Once we hear back we will let you know.

Keep you posted.

Me

hello

Live Support

Welcome to Juicy Stakes. We will be with you as soon as possible.

SapphireThank you for contacting us, I'll be happy to be of assistance.

😊

Me

okay, thanks

can you please tell me how I had a duplicate account?

SapphireHello, allow me a few moments, please hold.

😊

Thanks for holding, I'm going to transfer you to another agent for further assistance, please hold.

😊

TaylorHi there! How are you?

😊

Me

good

TaylorUnfortunately, your account has been closed due to not passing our security filters.

😊

Me

I need to know what secuirty filters

TaylorI am unable to provide more details on this

😊

Me

I need to know what security filters I didn't pass? I was verified, able to deposit multiple times, and when I won and went to cashout day later my account is closed

you need to explain why atleast?

This is what they do. They won't or never given me a reason why they closed my account nor did they pay the $22,540.89 owed to me. Any suggestions on how to get the money or them shut down?

Hello marciamckenna,

We still haven't received any response from Casino Rep. We will send them a reminder in hopes that we can get a proper answer regarding this case. We really understand that you are very frustrated due to account closure without any explanation, but we are not able to help until we get some feedback.

Keep an eye on this thread for any updates.

Thank you for your patience and understanding.

My husband cannot get any answers from them except the run around....

Hello marciamckenna,

We still hasn't received any response from their side. We will try to reach out to them again in hopes that we can get any update regarding  this matter.

Keep an eye on this thread for any update.

Thank you.

Hello marciamckenna,

We have to inform you that the husband for whom you started this complaint has been banned from our site because he insulted Anchi, who is the admin of the forum, via private message. From that moment on, his complaint was resolved and closed, and his presence on the forum was no longer welcome. We are also closing this complaint and are unable to help you.

He got banned because he told the truth? Makes a lot of sense. Just like that proof of multiple accounts and how he got his deposits back too. It's amazing how oblivious you guys are. Why even start this forum If you're not going help anyone out? Is it for money from the casinos perhaps? I would agree, you guys are dipshits.

@ [email protected], our moderator Berks provided a clear update in the previous post where it is stated: "We have to inform you that the husband for whom you started this complaint has been banned from our site because he insulted Anchi, who is the admin of the forum, via private message."

Since we don't approve insults and abusive language on our forum, your account is now also banned.

Hello, this is David from the Dubuque County Sheriff's office and I was working with Richard McKenna about his case with Juicy Stakes Poker/Casino. Were you aware that they're not allowed to operate in Iowa let alone the United States when you did your investigation? Mr. Adkins from the Department of Criminal Investigation did a thorough investigation and found that they operate out of Curaco and have no licenses to operate in the USA. For me, I'm wondering how you could come to the conclusion that you did? They make the US customers pay in bitcoin so it's not traceable to try to get a refund which you clearly said they paid back to Mr. McKenna. So, he's out his deposit and his winnings because this is a rogue site. Please don't advise or give false information in the future. This is how you continue to lose peoples money from the USA.

Hello infodbqcosheriff,

Due to multiple accounts on LCB you are banned until further notice.

Any future accounts and posts you make will be banned and deleted.

Hello, 

I was contacting you guys to show you that a client of mine tried to show you proof of a casino running in the USA without a gaming license nor will they payout their players. 

Hello teachambrose,

Could you please be more precise about this issue?

Do you have problem with the withdrawal?

Thank you in advance.

Hello teachambrose,

Due to multiple accounts on LCB you are banned until further notice.

I'm a bit confused since I was told I had multiple accounts, but clearly was told I had one account. If you don't want to help, I understand, but please don't tell me that I had more than one account and I received my deposits back which neither happened. Also, Citopedia N.V. the owners don't have a gaming license which they breached terms and conditions....

Hello richard1956,

Due to multiple accounts on LCB you are banned until further notice.

Stop opening new accounts. Please be advised that every new account you open will be banned.